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    Kendall County Towing

    4.4 (7 reviews)

    Services - Kendall County Towing

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Vehicle towing

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    Automotive Specialties

    Automotive Specialties

    4.5
    (15 reviews)

    This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

    It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.

    Bridge Street Automotive & Transmissions

    Bridge Street Automotive & Transmissions

    4.2
    (5 reviews)

    These guys are the real deal. True neighborhood mechanics you can trust and won't rip you off like…read moremost of the corporate ones. Highly recommend.

    This will be a very long review in order to include all info…read more.. This place used to be awesome... But over the last couple years the quality and integrity have drastically declined. Brought my jeep in because I thought the shocks were bad and had a check engine light, I was told the issue was a module for the air suspension. I was quoted about 2k to fix. It wasn't super important to me but I planned on keeping the vehicle so I just did it. Immediately after picking up the vehicle the engine light went on again and it was the same code. They looked at it again and said now I need some other 2k part. I told them I would have NEVER spend 4k to fix this and basically got screwed out of 2k. Fast forward, because I did have some history with this place I assumed what happened may have been a fluke but I was extremely wrong. Brought the same vehicle in because I had a code for misfire in cylinder 5 and the engine had a tick sound. They inspected and told me it just needed plugs and coils. I have a voicemail from them specifically stating a tune up will definitely fix my issue and it was almost 1,100! I said go ahead and do the work. Before I even picked up my vehicle they called and said I still have a tick and they can inspect more of course with added fees. At this point I was very mad that they misdiagnosed AGAIN and still intended to charge me full price. I called a friend who is a mechanic in Michigan and called my local Jeep dealer and with only telling them I had a misfire they BOTH immediately told me it's because of the cam and rollers which is like a 7k job! I then did a very quick google search to verify this and it seems to be a very very common issue with this make and model. I was then told by the shop manager that John (the owner) told him if we were going to "act some kinda way" over this that he would remover the labor and only charge us for the parts and to never come back (still over $500 for nothing). We had no choice but to pay since the vehicle was held hostage until we paid. Needles to say I was NEVER planning to go back there and it's really disappointing how fast this shop went down hill and no longer stands behind their work.

    BSG Automotive

    BSG Automotive

    4.7
    (23 reviews)

    Transmission fluid, and filter change. Install new aftermarket transmission fluid pan, supplied by…read morecustomer/me. As usual, top notch service. Brian and Alex are the only mechanics I trust with servicing anything on my 2020 F150 with a 5.0 engine. I sure wish I lived closer because it's a nine hour round-trip. Thanks again Brian and Alex.

    I've almost always done my own work since the late 1960s but, every once in a while I have someone…read moreelse do work for one reason or another. Recently my automatic steering wheel telescoping feature in my Ford F150 King Ranch stopped working. An internet search indicated that the problem might involve pulling the entire steering wheel column. Not wanting to mess with that, I first took it to a new auto repair business right down the road from my house in Warrenville, IL. They simply couldn't figure out what the problem was even though I had researched it and told them that there was a good chance a gear was simply jammed. After two trips to them, they still misdiagnosed the problem. They charged me $150 for the misdiagnosis and were going to charge $1,300.00 for the repair even though they didn't know what the problem was (?)_ I had seen YouTube videos by BSG Automotive and Brian appeared to really know his stuff so I took my truck to them. It's about a 35 or 40 mile round trip but I'm sure glad I decided to have them check out my truck. We went to breakfast nearby while they diagnosed the problem. We got back to the shop within an hour and our truck was already in the parking lot and the diagnosis was complete. Not only that, but they fixed the jammed up gear during the diagnosis and determined that the jam caused the motor to burn out. They ordered a new motor. When the new motor arrived, they contacted me and they did the job while I waited the next day. Everything works fine again. But there's more to my experience. If I had taken my truck to the local shop, the telescoping motor would probably burn out again because, even though I told them to check for a jam, they said there was no jam. My total bill locally would have been $1,450 and the motor probably would have burned out again. BSG, on the other hand, diagnosed the problem in less than an hour for $100.00 and fixed the jammed gears during the diagnosis. When the motor was delivered, they replaced it while I waited for $710.00 (motor and labor). So, not only did BSG diagnose and fix the problem quickly, but they charged me $640.00 less than the local business which had demonstrated incompetence. Guess who I'm going to take my truck to in the future if it's to fix something I can't do myself. I highly recommend BSG Automotive. I can see why they have such glowing reviews. Nice people too!

    Jiffy Lube

    Jiffy Lube

    2.1
    (67 reviews)

    Do not waste your money upgrading to a better wash. They do a terrible job cleaning out the inside…read moreand my black car had huge streaks. Also, washer fluid was watered down which makes bugs nearly impossible to clear. Staff is OK. Using coupons was a hassle and the wait was longer than I was advised. Don't worry if you get your oil changed (which I did) they will try to upswell absolutely everything. Realistically this is a drive through car wash with a cheap oil change.

    Stay away from this shop. If you are thinking about bringing your vehicle here for service, DON'T…read more If you already have your vehicle here, I would call them to tell them you are going to pick up your vehicle to bring to another shop ASAP. Full Story below: **********6/4/2026 UPDATE **************** I brought my truck in a few weeks ago for a parking brake repair. It had gotten lodged in my driver side rear wheel. While there, the technician said I have 2 options, remove the mechanism and be without or rebuild the parking brake system. I opted to have it rebuilt. He called me back an hour later saying he had to slide out the axle to get it out and while he did that, he noticed there was damage to the axle shaft and it would be an additional $1300. I asked him to send me pictures of it. He called me back an hour later and said it was actually fine and the part he thought he was looking at was actually on the other side, but because he had to slide out the axle, I need to pay for differential fluid. Also, he said he was not actually able to rebuild the parking brake so he just ziptied the cable up to the frame and said I would need to take it somewhere else. Fast forward to (6/4), I noticed my driver side rear wheel started making a clicking noise this week. I brought it back to this shop to have them look at it. I let them know about the work they did previously and to have a look at it for me. They called me back and said it is damage to the axle and that I need to take it somewhere else because they cannot service or slide out the axle on a 4 wheel drive truck to have a look. I said, well what was your guy doing a couple weeks ago when he specifically told me he slid it out and also that I was going to need pay an additional $1300 for 'damage' he was seeing to the axle shaft teeth. Also, if you cannot slide it out, why did I pay for differential fluid. He said he will call me back and has to talk with his manager. Called me back and said their technician is saying there was already damage, he did not slide out the axle, and that he did not do anything (this employee is actually no longer with their shop, left a couple weeks ago). The best they can do is cover the differential fluid that they are not sure why I was charged for. He basically accused me of lying and said they will not be covering any repairs needed. ************* UPDATE 6/15/2026************************** 6/4: I took my truck to another shop for them to look at my axle to fix the damage done by this Jiffy Lube shop. They told me there is nothing wrong with my axle and the noise I was hearing is coming from the hub and the parking brake cable lever hitting the back of the studs and was due to the work they completed on my truck. I asked them if they can fix it, they said they could, but they do not want to touch it because the parking brake mechanism should have never been removed and left like that. After not hearing from the area manager or the owner of this franchise (even after emailing them when they responded to my Google review), I decided to put a complaint in with the Jiffy Lube corporate office on 6/4. They told me I would hear from the franchise owner within 72 hours and if I do not hear within that time, to reach back out to the corporate team. 72 hours came and went with nothing. I let the corporate team know on 6/10, they said they were escalating it and to let them know otherwise. Still nothing back from anyone at the shop by 6/14, so I let the corporate office know. They sent me a response on 6/15 stating that the franchisee told them that their district manager has spoken with me several times and I have hung up on them and no longer take their calls. THIS IS A LIE. No one reached out to me to discuss these issues or get an update regarding what the other shop had found. I let the corporate team know that he was lying to them. 6/15, I finally get an email (not a call) from someone with their shop named Mike (not the franchise owner as was supposed to be done). He states more of the same lies, but this time added a new one. The reason they did not replace my parking brake mechanism is because I DID NOT authorize the work. According to him, it was my fault the work was not done. On top of being called a liar yet again, he told me he spoke with the franchise owner and they will not be standing behind their work and making this right. They left me with unsecured mechanical parts which is a severe safety hazard. They are unwilling to correct this and told me to bring legal counsel if I want anything done.

    Kendall County Towing - autorepair - Updated June 2026

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