I've been to this location about 5 times, all for a cut and partial highlight. I've seen two different stylists, and to be fair, the finished product was always fine every time, and I have had no reason to have issue with this aspect. The problem is the service. If I'm going to pay over $200 dollars for the above services, I expect a little better. I shouldn't have to hold and hand my stylist the foils for my highlights, or feel like my service is being rushed. I'd rather zone out, than constantly be tapped on the shoulder to hand my stylist a tool. The salon also feels a bit dirty, like it could use a good deep clean. To test my theory, I booked at the newer Penzone salon down the street. I had an experience that was exceptionally better and commensurate with the price. As a matter of fact, my FULL highlight and cut (with an amazing shampoo and hot towel service!) was not only better, but cheaper! read more

Evey is very professional and very friendly. I moved to the area after being with a stylist for over 20 years. She immediately made me feel welcome and listened closely to my requests. I highly recommend her! read more

Since moving to Columbus I have struggled finding a place to get my hair done. I am so glad a friend recommended me going to Kenneth's because it is now my new "go to". I went online and completed their very brief quiz and they matched me with Kelsey. On the day of the appointment I was taken back and asked what I would like done with my hair and Kelsey worked with me while giving her recommendations. Throughout the appointment she kept asking me if I had any questions which was super helpful because it was my first appointment with her. Can't wait to go back! read more

Convenient location with easy parking. Front desk staff could use some work on their customer service, not necessarily the nicest experiences interacting with them. I've had a massage and a facial here. The massage was, okay. Up charge for any amount of pressure, so unless you're super sensitive to the human touch you'll be paying extra. I had Amanda for that, she was very nice and professional. Walked me through my problematic spots at the end. Also have had a facial there, which was really great. Niki did a great job of explaining her process and the products. Good experience overall. Will definitely be returning for a facial, probably not for a massage. Adding addendum: I'm a member of club Kenneth's (you get either a facial/massage/mani&pedi) once a month for 64.50. Front Desk informed me today that facials are actually an up-charge as is so be prepared to spend another $10. read more

Michelle is absolutely amazing!!!! so friendly, always on time, talented and professional. she listens to your needs/wants and delivers service exceeding expectations. I will always come back because of her! read more

I got tape in hair extensions on Wednesday December 15th,when I got them the women who did them didn't give me much information on them and I had to look everything up and found out I couldn't get them wet for 48 hours after there installed then on the following Tuesday so not even a week later they start falling out they were barley attached to my hair so I had to have a friend try and fix them then Friday 3 of them fell completely out of my hair in the shower, and the next day on Saturday the 25th another one fell completely out I was told they would last 6-8 weeks and it hasn't even been 2 weeks yet.I spent over $400 for 8 tape ins.I talked to another hair extension specialist and she told me that whoever did them had no clue what they were doing and there is no way 8 tape ins should be over $400 I do not recommend going to any of these salons or the different locations this isn't the first time they have messed up my hair so in less then 2 weeks I have had a total of 4 tape in extensions fall completely out of my head read more

Kenneth's Salon + Spa - 2 of the hair extensions that fell out - Hair Salons Near Me - Columbus, Ohio

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This is a unique review. I've never had my hair done here, but I'm not happy with this business. My wife used to go here to get her hair done. The last time was with the gift card I purchased for her birthday earlier this year. Unfortunately, she couldn't use the gift card until a month or so after her birthday. Why? Their website took my money, but never produced a gift card! A few days prior to my wife's birthday, I decided to find out where my gift card was. I called the store and they couldn't help me. Or, should I say, they didn't want to help me. "The manager's not in right now. You'll have to call back later." Not a good answer! So, I stopped in the store and demanded the manager. "Oh, she's not here right now", they said. "I don't care! Where's my gift card?" "You'll have to talk to the manager. I can't help you." Again, not a good answer! This went on well past my wife's birthday. When I finally resolved the issue with the manager, I asked her if they could do something to accommodate the fact that I give this to my wife on her birthday. She said, "I'm sorry. We can't do anything for you." I said, "So there's nothing you can do to compensate for the mistake you made in order to keep my business?" "No", she said. That's the last time I'll ever do business with Kenneth's. The same goes for my wife. You know, her hair looks better now that she's switched salons - and we're saving money too! Good riddance, Kenneth's! ASTA LA VISTA, BABY! read more

Kenneth's Salon + Spa - Hair Salons Near Me - Columbus, Ohio

I've recently relocated to the area and I have been to two different salons since my arrival. I have yet to find anyone competent enough to do my hair. Kenneth's came recommended so I called this morning to make an appointment. The receptionist was completely and utterly rude and down right obnoxious. She cut me off when I was trying to explain what my goals were, she had absolutely no knowledge of her staff when I asked her to tell me about the stylist she was trying to set me up with, she told me they had been there since 2001 and that was all she could tell me. If that is how they treat their new clients over the phone, I have no desire to keep my appointment and give them my business. read more

I love kenneths! Tracy always does an amazing job on my nails! She is easy to talk to and makes great suggestions for myself! I would recommend her to anyone! Great prices and service is always professional! read more

Tracy is AMAZING! And a breath of fresh air. It's so nice to actually get a consultation on my nails. From how long, to what shape, and even help on what nail color to pick that will go with my skin tone. I get so many complements on my nails everyday. She makes acrylic nails look real! Most can hardly believe they are fake. 100% worth the price! Love love love her! Trust me, you need Tracy in your life. :) read more

Kenneth's Salon + Spa - I went in ask asked for just a black manicure and she suggested this to make them more fun. :) - Hair Salons Near Me - Columbus, Ohio

I booked an appointment at the Kenneth's Polaris location for myself and my daughter (hair stylist Rene). I received a text that the hair stylist was running late by 15 mins. Since we were travelling the next day for 2 weeks , I was outside running errands for my trip and decided to reach the salon 15 mins later instead of waiting at the salon. But I was a running late by about 5 mins and when I arrived they informed me that the appointment was not available anymore and were not accommodate me with any other stylist at that location. The disappointment was because I accommodated them running late by 15 mins but they did not for just 5 mins late and there was no text or call about them not being able to accommodate me. Very disappointed with the hairdresser and the service. When clients are willing to pay for the service, good customer service is the least you can expect. I will not book an appointment here again and would not recommend to anyone. read more

I love this location simply because I love, LOVE massages! Laurie is fantastic! During my relaxation massages, she listens to what my currently problem areas are, focuses on those while leaving plenty of time for the rest of my body to become relaxed. As being a bigger lady, I had become self conscious, and didn't want to make someone rub my squish, but not once did Laurie make me feel awkward. And the spa... prior to your massage, you can relax in a eucaluptus steam, then sit in the relaxation room. Massages are definitely a luxury, but Kenneth's offer discounts if you get follow up massages in a certain amount of time and if you refer someone. I recommend Laurie, just don't take my appointment slot ;-) read more

Very disappointed at the level of service. My last appointment there was really frustrating. I usually dont write reviews, but .... I used Kenneth's at Avery Road couple of years back and was pretty impressed with their skills. I also like many of their products and buy them every time. Of late have used 2 locations - Avery and Grove City, and both the times was not happy at all. Don't want to sound too harsh but here it is for what its worth. 1. Their stylists seems to juggle between ladies, I feel they actually don't get enough time to do what they are supposed to do at each appt. 2. My daughter waited for at least 10 minutes with her wet hair wrapped in a towel sitting there while she kept running around and doing things to her last customer. Have seen this practice earlier and wont mind 2-3 minutes (dont intend to be mean) but this time it was clearly longer like 10 mins (she was blow-drying the previous customer) , and made me worry if my daughter could catch a cold meanwhile. 3. She again left her in between to attend to her next customer in middle of the haircut, which was super annoying as I had another appointment after haircut and made me worry if we would make it in time. This to me indicates lack of personal attention, bad time management, and I feel unsure if I really get the time I booked for. 4. Her hair was NOT blow dried and then set as it should be. Instead because my daughter asked for a curl, she did a straight curl and that too with a big comb in a weird manner. The correct process to do this is to first blow dry and set her hair and then use the curler. I know this because I have seen this done before at Kenneths. I did try to hint to her that maybe my daughter wanted a proper curl, but it was clearly ignored while she continued doing what she did. I saw this as an attempt to do a rush job simply because the next lady for her appointment was already there. In the end, my daughters hair was looking frizzy with some loose curls, not neat and set at all. 5. I am not sure if its the stylist I chose or what, but apparently this service costed me 63$ for a haircut. For that kind of bill, the level of service was poor. - In between, as I have shifted away from Hilliard, I decided to give the Kenneths at Grove City a try for myself, and got a horrible hair cut for 40$. She basically cut my hair straight at the bottom (shortened the length and made my face look like a bell) and blow dried it. I could have just gone to Great Clips instead and pay 13$ for the same. Sorry for the rant, but really getting frustrated with Kenneth's. read more

Went in to use a gift card I had received and go a pedicure with Emilee! She was so great and did an amazing job! Definitely recommend booking with her! read more

To start off, I am too nice of a person. I do not like to complain, but when a company treats their customers how I have been treated, it has to be spoken about to help others not get in the same situation. When I booked the appointment, they had you take a quiz. I choose to have someone who is knowledgeable about blondes. Alex at the New Albany salon is not. I wanted balayage with a haircut. What I got was brassy highlights, damaged hair, and my hair chopped off. Now, if that is not bad when cutting my bangs, she got the hair in my eyes and didn't even acknowledge it. Having hair stab your eye balls isn't fun. I had to talk myself into acting like I liked it or crying. I reached out to the salon because I had to get it redone because of your hairstylist. If she knew she couldn't do it, she should have said that I would have left and went elsewhere in the beginning. Brassy highlights, and having my hair chopped off that wasn't blended isn't what I was hoping for.When I was supposed to get balayage and the photo I showed had cool tones. She said oh I can do it with foils and it will turn out the same ... nope, it didn't. Thought this was a professional company it is not. You will be charged for services not received. Hints: I was charged for a balayage that was not done. If you complain, it is the customers fault. Lastly, in the complaint that was made with the bbb, the company responded that I didn't have time to have a long conversation on the phone to discuss. I have children, a job, and a life. I am not just sitting around 24/7. Hopefully, whoever reads this seriously thinks before going to Kenneths. So far, they haven't taken accountability but have just justified the awful experience I had. I hope they can appropriately handle this situation, but so far, Tonya has only caused more of a headache. read more

It is always a wonderful experience at Kenneth's! Kylie cut and styled my hair perfectly and my long, thick hair was fabulous that evening for my 50th class reunion! Thank you Kylie! read more

Tracy at the New Albany location provides a professional and enjoyable experience for anyone looking to treat themselves to a much-deserved nail service. Highly recommend her! read more

I'm a big fan of Kenneth's. I've never had a bad experience. I'm a loyal client of Madysen at New Albany & Alice at Mill Run. I always recommend them to my fiends. read more

Tessa is amazing! No matter whether it's a new cut, color or special treatment, she always knows exactly what my hair needs!

I went to the Polaris Salon for a wax appointment and showed up 10 minutes early since it was my first appointment. I was told my technician would be up to get me but I sat around for 30 minutes and then was told I had missed my appointment despite being seated in the building early. I was told I would need to reschedule. when I spoke to a manager, she told me there was nothing she could do for me. I left after wasting my afternoon and driving 45 minutes for nothing. Manager was rude and short with me. I will not be coming back after this experience read more

Update: Groupon reached out to Kenneth's and they agreed to put the cost of the Groupon towards the color I wanted at one of the locations that does it. However when I showed the stylist the picture of what I wanted done she said that the color was very difficult to mix and would only last two weeks. So I still didn't get the color I wanted and paid almost double the cost of the Groupon to go to this location. The cut looks good but has a few uneven spots. The color looks nice but it's not what I was trying to get and it's been a couple of weeks and this color has faded too. I probably won't be back after all of this. read more

I scheduled a cut and color and was very disappointed with how it turned out. My stylist was working on 3 women at the same time so everything was very rushed. I wanted a balayage but all my stylist did was color 4 random pieces and they turned out very orange ( I already had blonde hair) so it should not have been difficult but the stylist didn't even tone the hair. I was also under the impression that I would leave with blow dried hair but the stylist just sprayed some hairspray in my hair and proceeded to poorly diffuse the hair. I walked out of the building with a giant frizz ball on my head. Definitely not worth the $180 I paid! I actually had to schedule an appointment at a different salon the next day to reverse all of the bad color that was done. They were appalled when I told them how much I paid for the service because of how bad my hair looked read more

Mae is the best! She started coloring and cutting my hair when she was at the training academy. She took time to listen to what my hair struggles were. She does such a great job I followed her to her permanent location in New Albany. I absolutely love the color of my hair and the fresh cut she gives me. Thanks Mae for all your help! You are really great at what you do! read more

Had a last minute haircut with Mae. She was super sweet! Listened to what I wanted and executed it perfectly. Also loved that she was a fellow mom and we could relate over our kids. Definitely will be back to see her! read more

For convenience, this place is great. On short notice, they got my daughter and, me in for massages, facial, pedicures and, hair cuts. They are very organized. The services were okay. Nothing fantastic but, good enough. The ambiance was lacking for that of a high priced day spa. Most spas in that price range offer robes and, tranquility rooms. A day spa is usually quiet and, is like stepping into another world for a few hours. Kenneth's runs more like a corporate office, complete with the front desk staff gossiping about their relatives in the lobby. Bottom line: Very convenient. Very expensive. None of the frills you'd expect at an actual day spa. If you are looking for all of the bells and, whistles, Tranquility Day Spa on Sawmill is a better option. They don't do hair but, the experience is everything a spa should be. read more

Angel is a talented professional! Visited her for color and a blow out as part of a trip back to my former town. She did a fantastic job. Lovely personality. See her for great color. read more

Don't waste your money! I went in for a color and the stylist had absolutely no knowledge of the process or that the color would be completely wrong for me. She had to get another stylist for help and ended up getting the dark color all over my skin and face. The color washed out within 3 days. I called and went in to get it fixed only to have it wash out again. This place is completely overpriced for what you get. The also sold me $50 worth of product that I "had" to have to keep my color fresh. I was desperate for anything to help my hair at that point. The product completely dried out my scalp and did nothing for my hair. Flash forward a week and I'm walking around with completely faded hair color. Please head my warning and stay away! read more

"I trust you". It's like gold pouring from mine own lips. Never did I think that I would utter those words to the man or woman who cut and colored my hair. And now here I am saying those three little words (over and over again). Fretted, I have not. Not for the past six years. Not since I put my, then golden, locks into the hands of the stylists at Kenneth's. The men and women of Kenneth's are always so easy to work with. I never make my appointment more than three days in advance and they've never been anything less than accommodating. They explain things, procedures and products. I never feel like I'm being held hostage by a sales(wo)man with a blow-dryer and a pair of scissors when they explain the benefits of a product to me. When I decided to color my hair for the first time, my very knowledgeable, very awesome, very patient hairdresser/color guru showed me samples, explained what each color would look like on me and was forthright with her opinion. I may only go to Kenneth's one day every six weeks, but when I do, I am among friends. We chat, we gossip and there is most definitely hair being done. read more

WOW!!!!!!!!! A++++++++ AND THEN SOME..... Can't say enough about the customer service we rec'd at Kenneth's Hair Salon in New Albany. The Manager of the New Albany location - "LAURA" - went above and beyond to help remedy a seriously bad situation related to my daughter's 1st attempt to color her hair in honor of her 16th Bday. We had gone to a different salon altogether and $300+ dollars later ended up w/ what looked like her having dunked her head in a bucket of bleach (!). Needless to say, my daughter was devastated. She was so upset that I actually allowed her to stay home from school. BUT: thanks to the guidance of LAURA, my little girl was treated like royalty, and her hair woes were miraculously cured. THANK YOU, THANK YOU, THANK YOU to each and every stylist - AMBER, LINDA & LEE in particular - who assisted in making this child's hair look just the way she wanted and had envisioned.... read more

Evey is the most amazing and personable stylist at Kenneth's. I am always so happy with how my hair turns out and have a great time with her as well! read more

I've been going to Sandy D'Andrea for years- first started when she was at the Reed Rd salon-now at Mill Run. She's professional, pleasant, up-to-date-knows how to "take charge" of my hair. When I moved away for several years, I'd make appointments when I was back in town. When I returned permanently, it was back to Kenneth's and Sandy. I recommend both without hesitation. read more

I have been seeing Carrye for a lip and brow wax now for about a year. I honestly don't have any complaints. She does a great job. She's very professional, personable and has a great personality. It doesn't get any better than that. Thanks Carrye! read more

I see Morgan at Kenneth's New Albany Salon and highly recommend her. She knows how to interpret what you want, and then cut that style perfectly. She is also very personable - so you end up with a good haircut and a good visit. Sarah T. read more

I have been receiving Gel Manicures and Pedicures from Ayme and she is detailed and does beautiful work. She is friendly and really wants to give you the attention needed to make you a very satisfied client. I always receive compliments! read more

Laura is the best stylist ever! I seriously don't know how I ever got my hair cut before her. She always seems to know what I need before I do. She encourages me to make my own suggestions, but isn't afraid to step up with some of her own when I sit there clueless. I am so happy I found her and actually look forward to hair cuts now! read more

I am visiting this area for the summer, so my family gave me give certificates(purchased online) as Mother's Day gifts. I did not have the paper printouts with me, but the phone receptionist was able to locate them in their computer system with absolutely no problem. I later found out that these are the people who can access gift cert information and they note this on your appointment. I made a wrong turn on my way there, called from my car and received direction, which were delivered in a very kind way that didn't make me feel stupid. Reception, whether on the phone or in the salon, is a truly well-oiled machine! Really enhanced my experience. The nail services there were top notch, and delivered by great technicians who were also lovely people. It is a higher-end salon, but it is in no way pretentious or "snooty." I was very pleasantly surprised. I have family members who swear by Kenneth's hair services, so I have to definitely recommend Kenneth's in all these ways. read more

I have been coming to Kenneth's to get my facials done for years now and have always had a great experience. Theresa in particular does an amazing job! She has done my hydra facials as well as a dermaplane facial. She creates a relaxing and positive environment, and she thoroughly explains her process and answers any questions you might have. I have always been happy with my results and will continue to see Theresa for all my facials from now on! read more

Leanne is not only good at what she does, she has even become a friend. I enjoy seeing her and always love what she does. Love her work so much in fact that my mother, who NEVER likes a hair cut, has started going to her and says she loves it every time. The other staff has always been great to me while I'm there and I've had a nice massage and mani/pedi before. I usually don't get my mani/pedis there however, because it's a little pricey. My 5 stars are all for Leanne. She rocks my world. read more

I have been seeing Mandy at the New Albany location for the past seven years. She is attentive and very skilled. If you are unsure of the style or look you want she has great suggestions without being overpowering. I wouldn't let anyone else cut my hair. Check her out, you won't be sorry! read more

I felt very comfortable going to Kenneth's with Mae cutting my hair. She did an amazing job! She is a good listener, and friendly.