Once again, Expertise Computers came through for me with excellent and quality service. 8/2/2025read more

It gives me no pleasure to rate a company two stars. The stars are solely for the convenience of…read morepick-up and delivery, not for the repair service provided. My PC, which I built a few years ago, was powering on but not displaying anything on the monitor. I decided to save time by taking it to a professional instead of troubleshooting it myself. Similar to how I might change my own oil but often leave it to a professional for convenience, I expected a straightforward experience. Initially, the tech seemed to fix the issue within a few hours. He moved the GPU to a different slot and switched from HDMI to DP--an easy fix requiring no parts. Unfortunately, the interactions I had with the tech by text and phone left me with little confidence in his ability, and I ultimately decided to finish the repairs myself. When I called to ask about diagnosis costs, I was told it could cost up to $250, depending on the complexity. However, I was promptly billed the full $250 as soon as the computer was picked up--before any work had even been done. This felt unusual and concerning, as I typically expect to be billed after the diagnosis or repair work is completed. One major issue was the tech's recommendation to replace my CPU heatsink, which has no moving parts and was in perfect condition. His justification was that "missing clips" would make mounting new fans impossible, and that a new heatsink would include the necessary clips. But buying replacement clips costs just $4 on Amazon--or free from the manufacturer if I provided proof of purchase for new fans. Suggesting I spend $130 on a new heatsink instead of offering a much cheaper and simpler solution is unacceptable. When the PC was returned, the heatsink was in a grocery bag, which he claimed was for my "convenience." This actually made reassembly more inconvenient, as I then had to reinstall it myself. He offered to put it back, but he didn't have thermal paste on hand--a critical component. Installing a heatsink without thermal paste could destroy the CPU. If I hadn't known better, I might have let him do it, which would have caused irreparable damage. The tech also claimed to have worked on the PC for three days, but text messages show the main issue was resolved within hours. Beyond that, he unnecessarily removed parts, suggested replacing components that didn't need it, and generally made the situation more complicated than it needed to be. After this experience, I simply don't trust this company. While pick-up and delivery were convenient, the overall service left me disappointed.

I'm very happy with the customer service in this store. I like their honesty. I trust the staff to…read moredo their job very well.

Went to get my laptop fixed they gave me a quote on Wednesday and a time frame. Everything was done…read moreand ready within that frame and cheaper than other places I tried. Candice helped me out and did amazing!

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

They fix computers. So far replacement of a fan and addressed a memory issue…read more Great techs and good customer service. Highly recommend

Really great customer service and communication. I brought a dead computer and iPod and he was very…read morehelpful and realistic with me about what I could do.

I needed help with transferring data from a CD to a thumb drive. Jay did the transfer quickly and…read moreall my data was preserved. He did this in a timely way and at a reasonable cost.

Responsive and reasonable cost. Jay delivered my PC to my house…read more good choice for NW DC.

BEWARE. If you have $100-250 dollars to throw in the trash and an abundance of free time, then this…read moreis the place for you. Called in advance to ask about how I needed to prepare my computer for servicing and took appropriate steps. Typed up and printed out my contact information should the technician need to ask any questions along the way along with explicit services I needed done: (1) annoying malware removal (2) hard drive memory reallocation. Neither was done. To be clear, the malware was pretty minor - limited to Chrome web browser - I just didn't have the time to hunt down the source myself. Also, the company lists "PC & Mac Virus Removal-Data Recovery-Repair Service" AS PART OF THEIR TAGLINE (google: "computerplus georgetown dc") but couldn't remove even a minor browser malware. The sad part was when I came to pick up my laptop, the person at the register just took my money without blinking an eye and no attempt was made to rectify or refund the $200 I donated to their business. At least a "sorry, we couldn't fix your machine" and I would've respected their integrity - but I have little evidence of that from my own personal experience. My advice, is that if they quote you anything above $125 dollars and there is nothing critical on your machine you need to retrieve, you should seriously consider just buying an old refurbished or desktop computer for $200-300 instead and starting fresh. That is ultimately the path I took. Computers these days are pretty cheap as long as you're open-minded to the brand, device, and model.

Computer Plus fixed my custom PC twice in two years. Both times the wait time was reasonable, and…read morethe noted problems were 100% gone. Both times they told me the price before working on it and it was completely fair for the services rendered. I say that as someone with some experience in repair rates - the price is reflective of a repair technician with over twenty years' experience, and not an over-charge. Best Buy is going to give you the customer service a national chain provides - none. Other smaller shops handle primarily tablets and phones, sometimes laptops. This shop is going to fix your computer, laptop or Apple product to the highest standard.

very competent and friendly staff, who explain everything well. Good option not only for…read moretroubleshooting problems, but if you are interested in a refresh/update of an older laptop-- e.g. swapping out a disk drive for a solid state drive, and a new battery-- they can help you with that.

This wost unprofessional computer repair service I have encountered as a first timer. I paid for…read moreservice call to have the tech never show or call. PLEASE AVOID USING THIS SERVICE AT ALL COST

I was very happy with Computer Plus. They did a quick diagnostic of my laptop and ordered the…read morenecessary replacement parts immediately. The price was very reasonable and the only waiting I had to do was for the part to ship. The Arlington location is a bit hard to find but is actually a very convenient location.

From the owner: we are specialized in Sales and Srvice: Data Recovery,PC and Mac Repair,Laptop and desktop Services…read more and upgrades for all brands: (Dell-Toshiba-Panasonic-Compaq-HP-Sony-IBM-Canon-Acer......),Networking,WiFi, Accesories.

Oren was recommended by a former co-worker and we hired him to perform IT work in our town…read moregovernment office. Oren is very knowledgeable, professional, reliable and honest. He will tell you if something doesn't need to be done, or if it can be done at less cost. He's also a really nice guy. These are some of the things he helped us with: Switching our email system from Google Workspace to Microsoft Office 365 for business, including email migration, calendars, and files shared between all the users, He synced our computers and mobile phones, and backed up emails. He also set up Office online so we could have access to our files and contacts when not in the office. He set up daily computer backups on a local network storage device and to a cloud service. Oren suggested installing remote access on our computers so he could do evaluations and diagnostics remotely. That really came in handy for us as he was able to provide support even when he was elsewhere or had a break between clients but was too far to make an in-person visit. IT consulting and training. Troubleshoot computer hardware and software issues. I highly recommend Oren at Restart Computer Services for your computer needs for office or home use. He's very good at explaining things so if you don't know how to do something, he'll show you how.

Here is an honest businessman: he recommended that I not use him!…read more I had an older model broken laptop and called Restart. Oren picked up the phone and was happy to speak with me. After I described the issue to him, Oren advised me, honestly, that buying a new laptop was more cost-effective than using his services. I knew he was right after hearing his explanation, which was patient, courteous, and very thorough--all for someone he was advising against being his customer. I deeply admire and respect professionalism like that, and I so I felt motivated to write this review. Honest and trustworthy people like that deserve your business. Use these guys; I will.