Ordered at drive thru. Took my food home to find everything old cold and a quarter piece of chicken strip per chicken little and they were almost all crispy breading read more

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This KFC used to be way better. The quality has gone downhill. The last 3 times my family has come through the drive thru and they have messed up the order each time. Lady at the window had a very snippy attitude. Not happy with their service. read more

We ordered three meals...drove from Big Bear because we miss our KFC...One meal was only ONE chicken breast ordered...but it had only enough chicken the size of my thumb. My boyfriends biscuit looked like it came with a bite out of it. The cashier that took my money was grumpy and was also the one that put the food together. No hand washing in between. It was so disappointing. read more

Bad service unfriendly. I ask if they had any promotions and she started reading the menu to me. I know how to read thank you. Tne last time i was there they told me about promotions that where in addition to the menu. Not this time. Im done with kfc. read more

HORRIBLE!! We were treated as if we were an inconvenience, repeatedly asking questions and given an answer of I dont know. At the qindow they were creating handshakes, pushing each othwr up against the drive thru window not concerned about anything or anyone else. Horrible service will never go back read more

This is my second time going and I get treated so poorly through the drive through. Hayli is far from being professional. She's rude, throws receipt at your face practically. Avoids all eye contact and laughs with co-workers about the customer, because you can only tell the is talking about you. This place will loose all their customers if they keep employing people like this. They should really hire someone that needs the job and will have good customer service. read more

update I was being helped through the drive threw and the lady was very rude got my order wrong 2 times when I corrected her I heard her sigh she just seems to hate her job and was very pushy and when I asked for a couple ranch she rolled her eyes and gave me one it was a heavy set blonde girl with a Mountain Dew shirt on her customer service skills are just so poor :update 8/31/19 went back to the drive-through and the heavier set blond girl is just terrible with her rude attitude and when she handed me my food she avoided eye contact and slung her arm out of the window and said "here take it " Immediately after I looked at her and asked her for some ranch and she did not reply and just closed the window and looked to her coworkers and laughed horrible service wish I could give this place 0 stars read more

I just wanted to give a big rave to Mary. Today my family and I went in and she was extravagant. She got us the best price for our food. But that's not why I'm giving her a review as we were eating me and my mother both noticed how she was helping an elderly couple with the menu. She was not only patient but very kind to them. Then to add the cherry on top a disabled woman came in and she offered to open the door for her when she left and took her time speaking to the lady as well. I don't think her hard work should go unnoticed. Thank you Mary! read more

Special Thanks to the entire staff. Willing to take large orders with a smile. Always Professional

Customer service is fantastic here as long as you get one of the older workers. The new guys and gals need serious work. If it wasn't for marquita and Paul I doubt I would return to this location since their food is not as spectacular as other locations. read more

My wife just gave birth at St. Mary's and wanted KFC instead of the hospital food. I felt so bad giving her that food after I seen it. Looked a week old read more

This review is based on the service not the food. When someone goes through the drive through...and gets an item requiring a sport or whatever the hell you call it...when they ask you if there's one in the bag DONT LIE. Thank you dumb drive thru worker you have made it so I have to go to a store and get a utensil because , after I asked if there was one in the bag , you lied. Petty , maybe , sad that even after I asked I didn't double check ...ridiculous read more

Ridiculous long line in the drive threw and inside one cashier.. 35 min wait... fast food yeah right trash service

The chicken strips are small and thin with more batter than chicken! Sad the sizes have gone downhill but service was GREAT

Good customer service but if you want the right pieces of chicken or the number then you better go somewhere else......

This is seriously the worst service. Everytime we go there everything is always wrong. Every single time. I check everytime before we leave and always have to unload the kids, go in and tell them to fix it and they are never apologetic or offer anything for the consistent inconvenience. We will no longer eat here read more

If i could give no stars i would. I asked to speak to the manager and the lady i spoke to said she was a manager and was extremely rude saying she had no idea what i was talking about, and keep in mind i was VERY polite to her. They need to rethink who they choose as managers because this lady was not helpful AT ALL. read more

Went through the drive-thru after a long day of work. Had my freshly mailed coupons, placed my order from the coupon page. 1) pot pie $3.99, 2) 8 piece 17.99 3) 6 free biscuits with any order as advertised. The first thing I'm told at the check-out window is that the coupons I have they don't have in their system and will not honor them. I said, thinking they were thinking they were expired, told them that I just got them in the mail a day ago and they expire on 3/31/18. Told like I'm a BIG IDIOT....they (KFC) does not participate in these. So, I called the Hesperia location when I got home, told them what I just wrote above and asked THEM if they accept those and they questioned me what was on the page and I told them and they said, "YES". Also, on several occasions, I've had a wrong order, when I've asked for legs and thighs and was given mixed pieces, baked green beans instead of BBQ'd beans, and missing items. BAD!!!!!!!!!!!!!! CUSTOMER SERVICE AND FILLING ORDERS!!!!! ALSO HAVE THEIR PHONE ON HOLD FOR HOURS WHEN I'VE TRIED TO CALL. read more

I have been going to this particular KFC for eight years, I have dealt with a few mishaps in the past. My last visit was my most memorable, and has made me a diehard Churches Chicken fan. I ordered two four piece wing meals, and was told they only make a certain amount of wings, so they could not complete order unless I mixed it with crispy instead of original. I assured the cashier I have ordered this meal for many years, but was sent away due to lack of wings. I guess the chicken farms are running low this year, so get your wings at Wingstop while they last. read more

Love Kentucky.fried chicken but I will never go to this location again! Spent $62 and when I got home (by the way.I.live in the Marianas in AV) we took all food out only to.find that there were no biscuits and they only gave me thighs. Also.it.seemed to me that the chicken was half old and half fresh and some original and some extra tough. After explaining to the manager my issues and trying to.get a hold.of.them for an hour I was told that I.needed to come back with my food and I would need to come in within 30 days to.only get my biscuits because by this time my family had already eaten the food. This.young lady in turn wouldn't allow me to.have the number to corporate at who h point we got ACCIDENTALLY disconnected and the fax.machine was turned on.... horribly rude people! I only gave one star because it makes me on yelp... read more

Service was good tryed the new chicken and waffles...waffle should be bigger for the price but all and all still was a good meal..

Seriously? I have been to this KFC 3 times because it is so close to the hospital & can grab some chicken on my way home... *** the first two times they were out of most all of their chicken... once an hour before they closed and once TWO hours before they closed! How in the heck can a joint that has CHICKEN in it's name NOT HAVE CHICKEN? But this last time (yesterday) was the straw that broke the KFC camel's back. We walked in and saw 5 employees servicing one car - literally one car w/one bag of food. Mary, the counter lady, saw us come in, looked the other way.... walked around doing her thing, looked right through us a couple of times, organized some stuff on the shelves - It was incredible. Maybe she thought the two girls chatting it up with each other were responsible for helping us - so she was waiting for them... I don't know... We are like "we're here" and she ignored us. Maybe she thought if she didn't make eye contact we wouldn't see her & she wouldn't see us. We waited for several minutes and finally she came up to the counter - looked at us and said "yes?" WTF? "yes?" Didn't even smile, didn't say HI, cold as ice. I felt like we were in the Twilight Zone. It actually felt as if we were a burden and a bother to her and she wasn't happy about it. She was older too & one would think she would know better & appreciate work. Boy, I have seen bad customer service in fast food (kind of comes with the territory - it's not fine dining after all), but she takes the cake for the worst fast food customer service I've experienced in a fast food restaurant. (And the chicken was wet & slippery - ewe) PS - If you have to go to that hospital to visit -- there is an El Polo Loco just about two blocks down toward the freeway & recommend that - they always seem to have chicken there (better chicken) & actually say Hello! read more

KFC is not nearly as great as it use to be many years ago. Their fried chicken seems much more greasier than I remember. Coleslaw is too 'watery'. Mashed potatoes and gravy do not taste as good like it used to. Prices have gone up in the last few years. read more

Food was terrible. You could smell the old cooking oil in the chicken. No flavor to the chicken what so ever. CHANGE YOUR GREASE, AND SEASON YOUR CHICKEN. WOW. totally dissatisfied. No one seems to care that customers are waiting while they are socializing behind the counter. read more

Went into this establishment to place an order. Placed an order for an 8-piece meal and specified that I did not want thighs in my order; only breasts (4), wings (2), and legs (2), original recipe and that I would pay the cost difference. The cashier went to converse with the cook as to my request and came back and told me they could not fill my order, that they did not have enough breasts on hand. I inquired that if they did not have enough to fill my order how were they going to fill any other orders and their reply was "we have 2 breasts." I could see the tray of breasts and there were enough to fill my order. I then inquired "how long would it take to cook more breasts?" I was told 30 minutes. Having worked in a fast food restaurant before I know that it does not take 30 minutes to cook the chicken. I often visit this establishment and HAVE NEVER received such unprofessional service/attitudes as I encountered today. I told the cashier I would go somewhere else and went to another KFC and got my order exactly as I ordered, no hassles!! read more