Everytime my family visits this establishment, they always without fail, mess up our order. We are always given incorrect sides. Coleslaw instead of potatoes, mac and cheese instead of biscuits. On top of that, the manager here is a poece of work. I called to complain about the problem amd all she can tell me is "we are short staffed". The way i see it, short staffed or not, competent people can read a screen and grab the correct items. The manager also hung up on me when i was telling her about our situation and that it happens a lot and she needed to rectify the problem. Instead of providing me with a solution, she simply said what do you want me to do about it? Ummm how about serving us hot food, maybe not burnt food on top of that. And lets make sure the sides are correct. Its not master chef kitchen. Its frying some chicken and grabbing prepacked sides. If you can't manage your team and run a proper shift....maybe you should resign your position. Ever thought about why yoi are short staffed? Simple Lady. YOU CANNOT MANAGE. read more

KFC - Cold, over cooked hot wings that we had to wait 20 minites for. Half the order was fresh, the other half was this crap. - Fast Food Near Me - Banning, California

Out of biscuits!? Mac n cheese as an alternative with no flavor? No flavor to the mashed potatoes. The "extra crispy" was anything but. NOPE! Never again! read more

If I could give them zero stars I would. The service is HORRIBLE. Y son and I placed an order online. We walked into the lobby and with a lot of workers in there NO ONE and I mean NO ONE greeted us. The guy at the cash register didn't ask us if we needed to order or if we've been helped. A lady walked by us and locked eyes with me and walked away. Didn't asked me if we've been helped either. That's when my inner Karen almost came out. I just said out loud at that point, "I'm here to pick up my order." And then I hear some of the employees finally go "Huh? What?" "Oh, what's the name?" Seriously? I will never come back here. Only reason I was here was because my son had to have KFC. read more

Absolutely the worst experience . I ordered 2 spicy chicken sandwiches, 4 tenders not a combo , one famous bowl a side of macaroni & cheese and two biscuits . What I got was a 30 minute wait 6 cars after got me got their food. Finally the guy walks out with our bag of food . Next think you know a customer in the drive thru honks there horn and a girl in the window is waving for the guy holding our food to come back . He walks back and takes the food with him . Then we notice two more cars go thru and they are each handed a bag . My husband enters the restaurant and the guy says they are waiting on the chicken sandwiches that take 15 minutes . A girl walks over and says it will be 3 minutes more . My husband said I was told 3 minutes more 5 minutes ago . So he returns to the car and we are waiting . Finally 8 minutes later the same guy comes out with a bag . My asks him to repeat the order , he does and assures everything is there . On the way home my husband asks me to recheck the order . I got 4 pieces of greasy and hard fried chicken . Uneditable hard biscuits . For the 30 minute wait the food should have been hot . Over $30 and the worst place ever . read more

The boys in my house wanted kfc so I went through their drive through I hadn't even finished ordering my first meal(didn't ask my drink) before the women on the intercom told me my total. I told her I hadnt finished ordering she then huffed and puff while telling me to wait a minute she has to pull my order back followed by a few more huffs. We finish my order (2meals and a side of mash potatoes with no gravy) They ask me what sauce and to have me pull forward. They bring my food and leave immediatelythey forgot my sauce and put gravy in my mashed potatoes. I go inside to correct it and I receive attitude from the manager (the one who took my order Connie I believe) I finally get home to give my boys their food and the Sierra Mist is bad there's no straws and no fries.. I tried calling but they do not answer. Horrible service especially from management read more

Gave this place a couple tries but they really don't have their operations together, it's exactly as the other reviews note. Never seem to have chicken pot pies. Even went so far as to call in advance and they said oh yeah, hot and fresh but then "we just ran out for the night" after immediately going to the restaurant read more

This is the worst place I have ever been to. I hace been standing for 10 min (no one else is in the store) no one has helped me, one guy saw me (Christian) and just turn the other way, I have asked for help for just the girl at the drive through window to say (I'll be there in a min) the other employee (Christian) just keeps watching.... last time I am here... read more

I came here with my overly excited family. They were so excited, looking forward to a KFC buffet. What we got was terrible. I mean dismal. The chicken looked like reheated left overs. The supposed crispy chicken wasn't crispy at all. And to make it even worse, there weren't enough pieces being made and replenished for the number of people in their dining room area. The sides were supposed to be in their labeled places. There were sides but they were not only in their labeled spaces but the sides that are there also aren't what the labels say that they are. Sides that get spilled between the bins and plates is all over the place. It hardly gets cleaned or wiped up. The coleslaw is warm and not replenished enough. There weren't mashed potatoes. I guess you could sorta consider it an "upgrade" of some sort but instead of mashed, they offered au gratin potatoes. They didn't have corn. Instead they had some strange supposed steam veggies. Those were gross. There weren't any biscuits but there was tons of honey and butter spread in containers next to the cash register. Plates for guests weren't always available. The trash cans were over flowing. This buffet was pretty gross. My hubby made excuses for their lack of this and that but it was all pretty horrible. I'm sure he'd be ok with the idea of dining here again but I'll definitely have my reservations. yuck. read more

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Sad that they took the buffet away! Poured out my Sierra Mist in honor of the old setup. African American girl working the front was super nice; real sweetheart! My only complaint is the damn regular sides have shrunk immensely over the years..I've had bowel movements bigger than a KFC normal side nowadays read more

We earlier went through the drive through of this KFC in Banning CA on Ramsey St. When we arrived at our destination in the mountains, we noted that our order was wrong. I ordered the 16 piece original chicken meal and 12 piece chicken hot wings. We only received 6 hot wings but paid for 12. I asked for the (4) sides to be (1) mash potatoes and gravy, (2) cole slaws, and (1) macaroni and cheese. I received (2) mashed potatoes, (1) gravy, And (1) of Cole slaw and macaroni. I asked for butter and honey, but received a few honey no butter. On top of all of this, the chicken tasted and appeared as if it has been cooked in 6 month old oil. We will not be returning to this location and recommend you not to patron them either. The sad part is in years past, I gave them an outstanding rating on Yelp. How times have changed. In my early years, I was a KFC Manager, and know what the quality should be. To mention, we had ordered chicken 3 weeks ago at the same location with the same quality of chicken. Enough is enough. Don't waste you money on sub-par food. I tried several times to call and speak to the manager, but the phone is off the hook or permanently busy. read more

Nice people. But they are to concern with beating the time on the drive through so they send you to park to just take longer to serve you. There is no efficient system in place. Once I got home I realized they Messed my up order so I call and the manager who helped me was so sweet said she would put my name down and to just come in and let them know my name is in the book. I come back another day and they couldn't find it another manager asked me what I was getting replaced I said it was the chicken little meal she says okay go park and we will get it for you. Not even asking me what was wrong with it what did they needed to fix. Just for it to be wrong again lol. Customer service isn't easy so I'm always understanding but you are only as strong as your weakest employee so company needs to retrain or have a more efficient system. read more

a kfc that never has any chicken.... get it together or stop wasting space with your location

Went to this location to get a 4- piece combo dinner. No walk in service-drive through only. Did not check my order and got home-no mashed potatoes, no coleslaw, biscuit was hard as a rock. The 1/2 chicken I received was 2 legs and 2 thighs. Evidently the workers do not know the parts of a chicken. This cost nearly $13.00 and chicken pieces were small. Not a happy customer. read more

*** Pit stop review (Banning) *** This KFC is in a cluster of fast food places right off of the 10 fwy. If you have a craving for chicken it's either this or Popey's a few exits away. I really didn't want burgers at all today :-( Tried to get the last convenient KFC in Brawley about 100 miles ago, but it was closed for remodeling (bummer). This particular location is interesting because it can be purchased as an all you can eat buffet style. The selection is limited to whatever is on the menu. So it's chicken and sides. Hot wings are not in the buffet :-( Buffet prices are decent at $9.99 for adults $, 7.99 Senior, and about $4 for kids. This place had better looking days in the past when it was newly remodeled. It still looks ok, but somehow didn't feel very clean. Maybe I just felt that way due to all the heavy rain... Here's what I liked... * Easy access from the freeway. * Easy parking. * If I changed my mind there are some other fast food places nearby. Here's what I didn't like... * Maybe it could use a little more cleaning or straightening out. Food = was ok. Not great. Tasted a little dry. Seating area = tables and chairs were crooked. Didn't feel clean. Service = people seemed miserable and inattentive. Restroom = Average. Looks ok, but feels dingy. read more

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Always forget things always mess up orders rude customer service do not recommend at all

Every time I come here I'm disappointed with the lack of respect the employees have. They act like its high school and not work. They gossip in Spanish. Not even whispering! Was and is the last time I'll come here! (I only come here because its the inky one around) today I found a fried black hair in my chicken!!!! I took my plate to the counter and the girl was like "uh OK" and gave me 2 more chickens from the bin! I asked for fresh chicken. Not chicken from the same batch that I just found fried hair in. They need to hire someone over the age of 22! read more

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I went to this KFC last night around 11:00 pm and nobody answered when I went through the drive thru....TWICE!!! I even tried calling and no one answered. This wouldn't have made me mad if I hadn't seen the two workers through the windows just standing round on their phones. I even saw one with a headset on. So that means they heard someone had came....TWICE!!!! And heard the phone ringing yet decried to ignore me even though they closed a whole hour early. Unfortunately this is the closest KFC to me unless I want to drive a whole 12 miles to San Jacinto, so guess I have to deal with it . read more

My order was messed up. I called and they said they'd replace it. When I got there both the cashier and manager argued with me. They were very disrespectful and rude. Refused to replace my order. Told me to go home and reheat my food in the microwave. I told them I wasn't gonna do that because reheating crispy chicken in the microwave makes it soggy. They basically told me, "that's a personal problem". I told them I was gonna sit in drive thru until they replaced my order. They both told me, "well you can sit there all night". Mind you they had at least 6 cars behind me. After arguing with them for 20+ mins they replaced half my order. read more

Thos location has gone downhill. The food is atrocious, the staff is rude and unprofessional and the overall appearance of the restaurant is run down, filthy and unkempt. I stopped by for the buffet which I have never tried until today. Never again! I have seen better buffets at Casinos and even Hometown Buffet! The food was lacking in appearance, quantity and quality. The buffet was messy, required constant cleaning and replenishment, yet rarely saw either. The staff was rude, obnoxious and obviously not interested in working with customers. I heard obscenities coming from the kitchen as well as trash falling out of the bins. This is the worst KFC location I have EVER been to and will NEVER return ever again. read more

No other different than any KFC but at least they have this one in the area, I frequent my bf past town and they do their service fast enough. read more

The food is good, when the order is correct (we always make sure to check before we go) but I have not been here ONE SINGLE TIME where the staff wasn't rude to me, the girls working behind the counter are catty and constantly giving attitude when asked a question. We just came back from this particular location and I'm so angry at how poorly we were treated, I will be contacting corporate once I find out the information. I really love the food just hate the attitude my husband and I always get. read more

For some unknown reason Saturday night at 7:15 PM this store is closed down. Almost drove past it because all the signage is turned off and the restaurant is dark. It's always something with this site. read more

Stopped here for a quick rest stop during a school field trip. I didn't really enjoy the food here. I got the kids meal and it was nice because it came with juice and apple sauce, but the popcorn chicken I got was way too dry and salty. Some pieces were drier than others and almost rubbery. Obviously KFC isn't a place for a gourmet meal so I wasn't surprised. There is a buffet here that costs $10/adult. Decor is modern and quite aesthetically pleasing. There are many fast food places in the area though so you have other choices available. read more

KFC - Fast Food Near Me - Banning, California

I've been a regular customer of this establishment for 20 years and 80% of the time my orders are incorrect or missing condiments! I'd go elsewhere but there isn't any closer to my town. Today the cashier asked 3 times what I wanted...3 times...and she still omitted coleslaw, no butter or honey for the biscuits , and gave us 2 mashed potatoes $16 an hour and you can't get it right. I've complained to management so many times it's become a joke . If the cashier is relaying the order to a coworker take the extra step and DOUBLE CHECK the order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND...the chicken legs are looking a lot smaller these days. They looked like mini chicken . Didn't get a receipt either. Just do your friggin job people read more

Have eaten here many times, but this is the first time I drove through. Wanted to support the local businesses that might be hurting from the current situation, so we wanted some chicken. I placed the order no problem, the food came out quickly and I was on my way. I realized that one of my meals was AWOL, and I called immediately saying I was missing something. They offered me a credit for a future meal, but I wanted my food. They told me that my order was given to car behind me, the young man didn't think it was mine! I went back to get the missing food and I asked for the manager hoping for some kind of coupon on my next meal - anything to say SORRY, but nothing. Just a remark that they don't do coupons. We wanted to support some local food places and they successfully drove us away. We won't be back. . read more

Honestly the worse KFC I've ever been too! There should be a choice for negative stars! They never have white meat chicken, the staff is rude and gross. Any normal meals and deals that every KFC has they say it's different for them and they don't provide those deals. If you want to be disappointed and sick the next day then this is the place for you! read more

After a night of drinking you just gotta get a famous bowl the next morning ya know? Angela has great customer service. Thank you for all of the extra ranch you gave me! Much appreciated. read more

OMG... they got the fried hot wings again... boy, they are sooo good, I'm running out of words to describe this... but thank you KFC for bringing this back, now I have my reason to go back to you guys, again. Muchas gracias again guys, good job. read more

I don't understand the health rating of an A . The place is dirty. Sticky tables , napkins on floors. Obviously needs a good sweep and mop. The chicken was way too salty and so dry. So when items ordered were forgotten, Then the excuse came that they are under staffed . The owner should know this is the pass tired travelers wanting a quick bite don't want to sit in this sad establishment. Personally I have to wonder if they bought the A rating. I really can not stomach another meal here. Praying Pollo Loco is better . read more

This place has the worst customer service experience I have ever had... I was waiting for 8 minutes and no one acknowledged me and they all saw me ... one guy was on his cell phone another was was doing the drive...the person at the drive thru said after 8 min I will be with you in a minute after five more minutes I left I was done with my 30 min lunch break and had no lunch ..... Thanks to them never ever going back to this location BAD BAD CUSTOMER SERVICE.... read more

Sorry to say I think Covid-19 took this restaurant down it's dirty they have 3 people working no quality control chicken us old and over cook I've come here for years but the last two times I've gone it's been really bad. read more

I hate to Be the bearer of bad news but due to the pandemic or whatever reason this restaurant should be shut down. I went in tonight and first of all both Glass doors to the building we're completely filthy,and I opened the doors and the lady at the register told me that I needed a mask so I went back out to my car and got my mask went back in got in line and waited and the lady at the register proceeded to tell us and the Person she was talking to on the phone that she needed to count her money-and leave and that she couldn't leave and she couldn't count her money. the place was in filthy condition the trash was overflowing, there were several people waiting in front of me for their food the employees were in the back with their mask down under their nose what a joke. Who is the manager of this place? Why do they have people working there that don't want to be there? Why do they even open the doors? What a freaking joke! I will never go back to KFC ever again. This will be the last time I will ever subject myself to this customer abuse. read more

I love KFC chicken at every other location except this one. The food is so expensive that you drive 14 minutes to get it only to find what you ordered is not in the bag! What a dissatisfied customer who loves your chicken but cant understand how you royally screw an order up is beyond words. And they didn't even provide a receipt in case i wanted to spend an additional 28 minutes to make my order right. read more

I was screwed AGAIN on delivery: Only received 1 dinner when 2 dinners were ordered and PAID FOR!!!!! One entire meal left off the delivery!!!!! I am sick of being cheated by this store and TOTALLY give up on it!!!! DO NOT ORDER DELIVERY FROM THIS STORE!!!!!!!!!!!!!!!!! read more

Salty. Not as salty as I've had last time at a different branch in west LA though. But still pretty salty. Like, I don't know if the chickens have completely dried out because they've been out for so long, or that's their recipe. I've eaten KFC overseas, in other countries, no joke, we have it the worst here in the states. I don't even know how that's possible. Guys, KFC was founded here. How can other countries have it better than us??? The chicken was ok though, not dry, at the very least. But still, SALTY! I'm so salty about this, yes i know. But that just goes to emphasize how salty the chicken was. read more

Ordered 3 piece meal, 2legs & 1 thy with a side of cold slaw. Got 1 leg, 2 thys & no cold slaw. Who knows how long before I got there that it was cooked. It was like eating cardboard. I finished the leg & thru the rest in the trash. We've eaten there many times before & enjoyed the food. What a shame!! Guess I'll have to drive a little farther to Churches when I'm hungry for chicken. read more

Okay so I live in Beaumont and I've got kfc in Yucaipa and kfc in banning.. well the banning one is on my way to work in Cabazon/ on my way home from work.. so last week my boyfriend stopped off and decided to get us dinner from there... he paid $6 for popcorn chicken, just to get home and it not be there. (Mind you they've forgotten so many things past times I've gone, but I like kfc, so I give them the benefit of the doubt and hope it'll be right the next time) well nope. A week later, (today) my coworkers ask me to pick up kfc, so I get the $20 fill up with mashed potatoes and some other sides.. got everything except the gravy.. how? So I call to inform them and the girl says "okay I put your name in the book with gravy" I'm sorry but what does that do for me?? They're too worried on the countdown to get the food to you, that their customer service skills suck. read more

So annoyed with this locations drive-thru. You place your order, arrive at the window and pay, you aren't even finished collecting your change when they're rushing you to move your car up 5 feet to the side door so that their timer stops and shows prompt and speedy food delivery.... seriously?! What if I wanted ranch or hot sauce or forgot to order a soda or want to add anything extra? Your out of luck if you don't speak fast. Sad, but they care more about falsifying their time then customer service. Big thumbs down for that. The food is almost always fresh so the one star is for that. read more

2nd time I had to trash half the chicken. Looked and tasted terrible. Chicken legs skinny with very little meat. Maybe cooked in old oil. Very dark. read more

i can in there the other other night to get my dinner and a employee named Rylan was rude and stuck up.