So like Joe K said, it's great to see more Korean chicken places in the Kansas City area. (S)KFC is…read moreamazing - the crispness of the chicken, the fantastic sauces. It's special. I'm excited just thinking about it. But oh man was I hoping for better. And I think this place could get there, if they can change some things. Joyce and Brandy laid it out well, so I'll just echo some main points: - The food could be better. Apparently it has been before. What I saw felt pretty low effort, the crispiness wasn't there. (South) Korean Fried Chicken is amazing because even with those delicious sauces, the chicken stays crispy. Best of both worlds! These wings were soggy. I didn't feel great after eating the meal. It wasn't ideal. - The service was nonexistent. I came up to the human at the counter, who directed me not to talk to her but to put in my order on the screen to the side. I hate these. I hate them so much. The UX on the terminal was clunky, the navigation in particular was so bad that there were whole sections of the menu that seemed to be missing. I now know to swipe left on the headers to scroll right to a second page of root-level categories, but be honest, just reading that in a sentence is confusing and annoying. Some people may like kiosks. That's fine! But mandating them is awkward and obnoxious. - I'm still on the service. There's a big menu. There are paper menus. There are little signs advertising fun looking items. I already know what I want. It is so much easier and more enjoyable to order with a real human and get their help. Why put the added friction of learning a clunky interface? An employee would be fluent in the system even if it's bad. And if my case is any indication, it's not helping their sales. I would totally have ordered more dishes if I'd known that was an option. It just looked like they were out so it wasn't available. - After putting in the order, I was prompted for a tip for the service. Which just felt like a coup de grace to my psyche. - It felt like there was no heart here. That's probably an ownership issue. I'm sympathetic to a point, it's not easy in general and there's a lot of pressure to cut costs (especially with the tariff arsonist disrupting supply chains). But the vibe here was dismal, you could feel it in the food and the staff. The space itself seems set up well to have large groups and good times. Could be a fun spot. But right now, the impression I get is that aside from the wings the kitchen does a lot of prepackaged instant food. So I'm not sure what they're trying to be - a decent wing place, or more of a fast-food/gas station type of spot. A vending machine with a deep fryer. Like I said before, this place has potential to be great if they can change some things. They're just going to have to want to. I'm rooting for them.

Food is amazing! Didn't know what to order and picked…read morerandom chicken and flavors. 10/10 Carbonara rice is 10/10

Amazing tenders amazing portions amazing service and great pricing would recommend i go here with…read moremy dad and his friend basically every week

It was ok food. The chicken sandwiches have different levels of spiciness. They weren't too bad. If…read moreyou love pickled, vinegar soaked, coleslaw (no mayo) then you'll be in heaven. The fries are seasoned. The amount of seasoning varies, as I ordered large and small fries. The small order's seasoning was good, but the large order tasted like they dropped the seasoning bucket on them. :) They do have a steady flow of customers, but I myself probably won't be back. And before I forget, hats off to the staff. They were very friendly and courteous.

Consistently good fried chicken Liver & Gizzard, I wouldn't not believe it if I did not taste it…read more Their chicken wings are below mediocre though. The people at the drive through window are always courteous & the Fried Gizzards & Liver are always fresh. They usually server a roll with their meat but its is mediocre. I still don't know how their chicken wings are mediocre. This is one of my fav fast food spot behind Whataburger when I visit Kansas or Missouri as they have perfected fried Gizzard's & Liver. I will still give them 5 star with their below mediocre Chicken wings.

I have gotten a full order of gizards 5 times in a row each time. There hard as a rock not very…read morewarm and tasty like yesterday's. Reheat. Im not going back to this location ever because those five times are spread out over a month. I go to a different location. Never had a problem there. There strawberry soda tast like water, for 3 dollars no thank you. Don't recommend the gizards at this location. Or strawberry soda.

chicken was cooked to perfection and sides were delicious…read more My order was ready when I arrived for pickup. Arlana

Trash! Just trash! Here at this location and they can't get anyone's orders right, only 3 cars and…read morethey're messing up orders! Seriously!? Food was cold and stale when we got it because they gave someone else our order and the lady worker at the window looked confused like she didn't know her thoughts were in her head, ridiculous!

This place is a total gem!…read more We popped in on a Friday evening, and were greeted to a lovely, clean, bright dining room! We were welcomed and seated promptly at a table along the windows. There's plenty of bright decor, neon signs, and TVs all around playing everything from live sports to K-Pop music videos! Upon request, our wonderful waitress walked us first-timers through the menu and made some recommendations (spoiler: all were fantastic!). We nabbed a couple appetizers - fries and mac and cheese - and ordered two half chicken servings: one thigh meat, one breast meat. With the chicken we tried four different sauces, and all were fantastic! Our favorites were the spicy sweet chili and the glazed honey soy! The chicken is perfectly fried - super crispy, but still moist meat! They know how to fry up a mean chicken here! We crushed ALL the food, and it was a perfect amount for four hungry people! Although the menu set expectations of the chicken being made fresh and taking up to 20 minutes to cook and arrive, ours arrived much quicker! Props to the cook for the prompt service! Also, I have to say that the value here is outstanding! A FULL family of four for less than $60 is headlining news these days! I guarantee we will be back often to 1981 K Chicken! Food = 5/5 Facility = 4/5 Service = 5/5 Ambiance = 4/5 Value = 5/5

Visiting from out of town, but would try some additional flavors if I come back! Owner(?) was very…read moreattentive and was super busy when I went for a weekday dinner, though there were a few open tables and I was seated right away. Ordered the signature 10 piece wings - sweet chili & soy garlic. I thought there was a bit too much sweetness and much chili, but overall the crunch was nice and the chicken was super juicy! Got an avocado salad which was said to have arugula but was a basic lettuce tomato onion salad that wasn't too appetizing. Tried the honey mustard but it was too sweet. Got a teobokki to fill my belly. Ordered spice level 2 since the sweet chili was spice level 1 and not much spice noticed, but the spice level 2 was pretty spicy. The rice cakes were soft and chewy - tasty!

In town for baseball and the food and as fire.....amazing food and friendly staff. Will be…read moreback!!!!!!

Wow! Soooo good. We had brisket sandwiches and baked beans. The portions were generous and tasted…read moreamazing. Wish we lived closer to this place. Also, the people were really friendly and welcoming.

Hey Zaxby's Management... What is going on over there?…read more Ordering was quick. The staff was friendly. And the food was good. But, the place was not very clean, and nothing was stocked ( I got the last straw). Also, what was the deal with the fries? Is that just poor judgment on the fry person's department, or is this to be a cost-saving measure? Please take a good look at the meal I ordered. Which was to be chicken tossed in sauce, with fries, coleslaw, and toast. This meal cost almost $15. Does that look like it has that kind of value? The little box half full of fries was what came with my girlfriend's chicken sandwich. Again, half full. The food tastes good. And you had an amazing store. You can tell from the comments that something here has just plain slipped. I ask you to fix this as for Fast Food Chicken, Zaxby's is one of the TOP! So take some pride back in your store and go back to being a top-tier chicken place.

Solid place to stop on I-70 to get chicken. Zaxby's needs more deals in their app, and more fries…read more Overall acceptable value.