I used to love KFC but the Bonney Lake location has been nothing but disappointment in a bucket the last few times I've gone there. The facility is dirty, the floors are greasy and last night our chicken was so dry, as if it had sat under a warmer for hours. Inedible. I will never waste my money there again. I would've given a 0 star rating if that was an option. **clean the nasty, filthy wall by the soda fountain for fuck sake!! Every customer in drive thru can see that!! read more

I was just here grabbing a snack on the way to an appointment and the service I had was great! The cashier was very sweet and nice. I got my food fast & it was fresh! read more

Just spent $30.00 on 8 pieces of chicken and it taste like it was made last night. Absolutely dry and disgusting.

The fat male manager is rude! He has terrible customer service. Don't even waste your time going there. All he does is argue with customers. We called in an order tonight to show up there and the fat manager says oh we already sold your chicken after they told us our order would be ready in 5 minutes. Then he said we can make you new chicken however you have to wait 25 minutes. My problem wasn't waiting. It was the lack of communication and poor customer service by the manager. DO NOT EAT THERE! He is an asshole read more

I have gone threw drive thru and I've gone into this place, drive thru was ok got kids chicken strips they were so small they had to add an extra piece(good) mac and cheese was a solid lump that came out of container In one crusty glob, another visit inside I ordered a chicken breast and mother ordered chicken strips , breast was way over done burnt and dry or has been sitting for far to long mash potatoes were runny, no biscuits were available, again chicken strips are no bigger then your thumb , but no extra pieces , went to get my soda there was pink slime in the drain ,stuff was coming out of fountain other then soda could have been mold, floors , tables and condiments sticky gross and unsanitary, made my stomach turn after first bite I was done and will never return until I start seeing better reviews. Avoid for your health read more

Dear. God. We asked for three pieces and we got four mini pieces, none of which were larger than two inches length and an inch width. Wish I could post a picture, because this is so wrong. We never come here and just because we were starving we went there. Wrong choice. The manager wouldn't even talk to me and the associate made excuses about short staffing and no lobby being open. We get restaurants can become busy, but they had to notice they didn't even put a real piece of chicken in the box! read more

This place has shorted my order several times. I order 8 pieces of chicken and they serve 7. The chicken is poor quality, it tastes weird, like the fry oil is old. read more

Half my meal was missing called to speak to manager and was told they can't do a refund that I would have to drive back to store to get cash refund was 20 min down the street and never go there. Have been to this one before and orders are never right read more

Messed up order again and again. Multiple people came back up to counter for same issue. I almost drove off before noticing all my fries were missing. Now all other food is cold. Had to wait another 5 minutes for fries.$55 worth if cold. No refund offered. They had no medium lids by the drink fountain. Then got home and noticed I was missing a burger. This was a joke. One thing good i can say is the nice young man i think his name was Cayman? Was very professional at the counter with every behind him messing everything up. He had to deal with multiple customer coming back up to the counter just while i was there. He smiled, was professional, and did a great job with what he had to deal with. I have No Idea what the nanager was doing while all this was happening. read more

This place is hot garbage. No pride in their food. Nothing is ever fresh. I went here 3 times and every time thought, I would never go here again. Fire your manager. read more

These guys literally threw three pieces of cold, old grilled chicken in an open box on the counter, let it sit there for several minutes until my girlfriend's order was ready, and then had the audacity to charge me TEN FUCKING DOLLARS for my meal WHAT IN THE HELL! I can go to Fred Meyer and get a WHOLE, HOT, FRESH chicken for $7! Why would they EVER expect me to pay $10 for three cold, old pieces of a chicken, ESPECIALLY when Fred Meyer is just across the street! The prices are RIDICULOUS. The food is TERRIBLE. Just plain out AVOID!!!!!! read more

I live in Buckley and so does my 85 yr old mother. This is the closest KFC for me and she loves the mashed potatoes and gravy-and each time I go to this KFC, I swear I won't go back, but I go for mom. This is such a hit and miss place--85% of the time its a miss for me. They remodeled so at least looks good now, but for some reason, they can not get my order right. Just be prepared to either be disappointed, or pleasantly surprised. read more

As I am writing this review, it is still 5 minutes till closing....I got there 20 minutes before closing going through the drive-thru. When I pulled up, I was greeted with the "we are now closed" message from the speaker box. So I pulled up to the window and waited for someone to notice me because I wanted to know. Why they were closed 20 minutes early, with no note explaining why. Someone finally comes to the window and the first this she said was "What do you want?" I asked are you open (this is still 10 minutes to 10pm) and she said "Yeah well it's almost ten,but what did you want?" I said I just wanted an order of mini corn dogs and your hours are posted on your window right next to you that you are open until 10. She said "Well, our fryers are turned off, so...." I just told her that since they are open until 10, you should keep he fryers on until then, because I don't know maybe that the word "Fried" is in the name of your business! I got a sad exchse of an apology and told her I would be speaking to the manager tomorrow! So irritated with lazy people who just don't want to do their jobs! They don't realize that it is the customers who are the reason they have a job and a paycheck! read more

Well i should have know better. This KFC screws up my order EVERY SINGLE TIME. All i can say is do yourself a favor and don't go here. Plus the food is not that good. Today was the last straw. This time instead of giving me the mashed pots & gravy, i got coleslaw and the extra SIDE of coleslaw i ordered. The last time i was there the less than nice manager was fighting with his staff and i observed him handling the biscuits with his bare hands. Gross. read more

I wanted to boost their ratings, but an immediate 25 min wait on all chicken is a little ridiculous. Well, more than a little. That said, at least we knew the chicken was fresh, and we got free jalapeños. Okay, 3 stars. read more

If you are looking for fast fried chicken, don't go here. The food is sub-par, but the workers are the worst. They don't seem to understand the difference between mashed potatoes, and potato wedges. They always mess up my order, and the wait times are the worst part of all. Don't go here. read more

Well... what can I say? It was 9:45 and we pulled up to the driveway only to find a recording of a woman saying they were closed and they'd see us next time... they close at 10pm and even their window says so... read more

This KFC by far is the worst KFC around. Never get your order right. To lazy to dip BBQ chicken. I get better service from the 2nd hand store run by Rainer School. They are a black eye to the KFC brand. They should have zero stars. read more

Why does this KFC never have chicken ready? It's always like a shocker that you ordered chicken and god forbid you order corn on the cob, that's like 22 minutes of waiting. Why KFC, why? read more

Perfectly average KFC, which to me is fine if that's what you're looking for and in the mood. I will say, always friendly here (only ever get it to go) place seems well kept and clean. Would give it 3 1/2 if that were an option. read more

Great service, only complaint is how the older lady in front of me came in yelling at our sweet server.. you can really tell that not everyone was raised with respect.. read more

Love KFC. But think oil was rancid. Ordered bucket of extra crispy. Could only eat drumstick because skin tasted rancid. Also please be careful with gravy; mine spilled all over order. read more

Really terrible. Horrible service out of some chicken items and a comically long wait to get our food. Other customers were asking for refunds rather than wait any longer. Oh to top it all of, the heaters were not working so they had a small space heater on a table to heat the store. It wasn't helping. It was unbelievable how bad this place was. A new low for fast food in Bonney Lake. read more

Please, please fix the service. We've visited a couple times around 8:30-9:00pm and it is terrible. They are always running out of main food items (Mac n cheese, chicken tenders, etc. ) and we have never gotten out of there quicker than 20 minutes. read more

Phone is always busy 05-12-13 6:15 pm and when I went up there they screwed up my order I don't think they changed the oil in there deep fryer in months read more

I have lived in Bonney Lake for almost 4 years now and have gone to this KFC a good number of times, usually drive thru. Consistent mistakes, incomplete orders are normal with this restaurant. Most of the time there is a heavy set man working the drive thru who comes across lazy and acts like he doesn't care along with shorting your order. I learned tonight that he is the owner of this franchise, NO WONDER THE SERVICE IS SO CONSISTENTLY CRAPPY, EMPLOYEES ARE GOING TO FOLLOW THE EXAMPLE SET BY THEIR LEADERS! I honestly would not expect to find change in this location until it is sold to a new owner. Me personally, I will not be going to this location again and will recommend others to do the same. read more

after repeating my order several times they STILL got it wrong,when I asked to speak to a manager,magically there were none available,after driving home,I found the shorted me a piece,the same stoner answers the phone when hearing my problem he offered to give me a piece of chicken if I drove right back there! read more

Every time I went here you always had to wait for them to cook your order, so I stopped going here in 2010. We moved back to Bonney Lake figured we would give them another try. Every thing we order we were told they didn't all the ingredient to make it. We said fine we will just order a bucket of chicken and were told it would be a 15min wait. We drove off and will never come back to this location. I can't wait for it to change owners or close. read more

Don't eat here! Place is just trashy. Sticky floors. Trash piled up. Out of biscuits. Someone just doesn't care about this place.

We ordered the $5 Fill Up. The commercial on TV and the Picture at KFC shows. 3pc Chicken Tenders Mash Potatoes with gravy Biscuit a Small container of Gravy and Chocolate Chip Cookie with a Medium Drink. On TV the Chicken Tender is being Dipped in the container of Gravy. My Husband asked for the Gravy He was told the Gravy Does Not come with the Meal???? We were given Bar BQ sauce and a Tangy Sauce. So your Advertisement is a LIE plus THE CHICKEN TENDERS WERE LIKE CHEWING ON SHOE LEATHER! SAD VERY SAD read more

We went this evening after a movie, so about 6pm. The restaurant was so filthy I couldn't believe it; floor, tables etc. I honestly didn't notice until after we ordered, so we did eat there. My chicken tenders were small, but the compensated by including more of them - overall for me the usual tasty KFC chicken and mashed potatoes. My husband got a 3 piece chicken meal, and he was very unsatisfied with his- the two drumsticks must have come off the smallest chicken ever. Overall not a good experience and really no excuse for how filthy the place was read more

So my experience was a few weeks ago. January 7 to be exact. I wasn't sure if I was going to write a review or not but after putting some thought to it and still being frustrated I thought I would. I bought a 20 piece meal and an eight piece meal for my daughter's birthday. I went into the restaurant because my large order my hold up the line at the drive-through. I quickly picked up my order from the walk-in portion of the restaurant and went home. Once I was home I opened the 20 piece meal and to my surprise there were 10 legs and 10 thighs. This was especially surprising since I paid eight extra dollars for four additional chicken breasts and didn't receive any.I opened the eight piece meal thinking maybe they put all the breast in that box and there were four legs and for more thighs. I immediately called the restaurant and ask for the manager. A young man got on the phone I explained to him what it happened and he said that if I came in he would have a small bucket of chicken breast waiting for me. But as much as I appreciate the fact that he was willing to make their mistake correct I couldn't help but feel that maybe it was an intentional act. I mean when you serve chicken every day you should be able to identify the difference between a chicken breast and a chicken thigh. I didn't know if they just intentionally did that thinking that I was just gonna come homeand a large party was just gonna dig in and no one would notice or maybe they thought we were too stupid to tell the difference between a breast and a thigh. This is the second time in a row I've gone to that particular KFC and been disappointed. We won't go back. read more

I recently drove thru your establishment on January 28th at roughly 8:30 pm. I want to point out that I was the only one in the drive-thru and the only patron at the restaurant at this particular moment in time. Upon ordering, to my shock (for the fourth time in three months) when ordering a Chicken Pot Pie, they were all out! I find this odd, how can you be out of something like pot pies, did you not make enough!? Did the truck not delivery enough to you!? Seriously!??! So, when I completed my order, I drove up the window and paid my $19.11 for my meal, and then they proceeded to ask me to "pull to the side of the building in order that they could bring me my food when it was ready!" Really, I am the only one in the entire restaurant both inside or out, and you cant get my food, you are a FAST FOOD establishment, it is built into your name!!!! Secondly, I find it funny that after waiting for almost 15 minutes, a girl comes out of the restaurant and visits for different vehicles before approaching mine, and asking "is this your order?" I found this unacceptable, simply for the fact that not one other employee in that entire store could tell her who ordered the meal she was to deliver, or what kind of car they might have been driving... I mean how hard to communicate that to someone, since I was the ONLY ONE ORDERING SOMETHING!!!! Then, when she delivers my meal, she practically drops/throws it in my lap...doesn't apologize and goes running back into the store to go chit-chat with her employees friends no doubt!!!! Once I got home I discovered, I was missing two biscuits and the cookie that was supposed to come with the meal!! Seriously!!! I am fed up, and have made sure that all of my friends and family and hopefully now the community of Bonney Lake, acknowledge and realize just how horrible this establishment really is. It would be better used as more parking for the local Sushi establishment next door that for your restaurant!!! I do not every plan on coming back! You have lost my patronage! read more

This place is terrible! The whole store was filthy and they all but refused to serve us. They were too lazy to dip chicken in barbecue sauce. I waited 20 minutes for one piece of corn, a small popcorn chicken, and a sad barbecue chicken sandwich. At 9:37 the store was pretty much closed yet still filthy and we had to pull chairs down to sit in. The manager pretty much told us to pound sand. We're never coming back. read more

Overpriced grossness. About twice a year I think its a good idea to grab some for dinner. I am always disappointed. The drive through staff is rude, the food is gross and the price is to high! This last time we ate there I had a stomach ache all night. This was the last time! read more

We, and I do mean extended family too, are through with kfc Bonney Lake, Wa. There is no management, We have been there when something as simple as napkins were not available. Can't get orders straight, serve dried out day old chicken, dirty eating area, they never bus the tables or floor. My next email is to corporate, this place should be shut down. Don't know how they stay open, never anybody there. read more

I have had many bad experiences over many years at this KFC. About once a year we think we should give it another try, but after tonight never again. first time we went to this location 3 years ago the employees were so stoned they had soap suds all over the floor suds up to their knees and couldn't even take our order( it was like they didn't realize we were standing there, and this was at 6pm. about a year later we decided to try it again and we went through the drive through and my husband had to repeat the order 6 time, either the kid was stoned or truly messing with my husband ended up leaving and not ordering food again. Tried it again about a year later (hoping ownership had changed by now) we ordered a 20 piece family meal with sides and a kids meal. Fist off the chicken is tiny compared to every KFC I have been to and the breading was somehow raw in spots, yet the chicken was completely dried out from setting to long. the biscuits were still doughy on the bottom and undercooked and there was definitely something weird about the Cole slaw, it looked ok but it was rotten. we ended up tossing it in the trash it was so bad. Definitely won/t be giving it another try. Every other KFC in Washington we have gone to we have gotten decent food. KFC needs to shut this place down. read more

Horrible! I don't know why we keep trying. This was the worst! Spent about $30 for an 8 piece meal. I don't even think it was chicken. So dried out. Most of the "meat" was literally black. Called the manager and complained. His solution? Bring your receipt in for a refund. Let's think about this...Disgusting "dinner", over priced and now I'm suppose to waste more time and gas to get my money back. Done with KFC! read more

this place has always been mediocre but it has gone SO down hill the last few years. this is based off the few times I've gone in the few years. and the last visit will be my last. They advertise the $5 fill up box, i ordered 2. both of which didn't have a cookie, hardly any gravy on the mashed potatoes, my 3 piece chicken tender only had 2 pieces in it, no honey or butter packets for the biscuits and my drinks wern't filled all the way. If that's not a joke than idk what is. I also emailed KFC twice regarding this and have yet to get a reply (it's been more than a month) my opinion this place is gross and run by incapable teenagers that just screw off and dont give a S**T about the service or quality of food they are serving. read more