Basic chicken sandwich is horrible guys. Chicken tastes 3 day old, bun is stale, pickles look scraped off of the bottom of a shoe. Two bites and throw away. Do better! read more

Thanks for careing so much about the community ... !!! And great food !!! We can get in and out fast or stay awhile and enjoy the atmosphere !!! read more

The Manager at the Bonney Lake restaurant was beyond awesome. She helped with our catering order, delivered and went above and beyond. Will definitely make this our go to restaurant! Five star! Karen P. read more

Been here a few times for breakfast and i appreciate that their sandwiches are big enough to fill me up for a meal. I always order the the Sausage Egg & Cheese Biscuit meal. It comes with the biscuit, some free sauce for the mini hash browns, and a drink. This all totaled to around $10. The 10ish pieces of mini hash browns are honestly enough for breakfast. I dont tend to eat the sandwich until lunch time. The meal is good enough for a brunch. Overall, i will come back here again for breakfast. A quick meal to enjoy while on my way to work. read more

If my daughter didn't love this place, probably wouldn't go. I ordered two sandwiches meals, and a kids meal and they made me pull over for about 10 mins to wait for our food. It's crazy how long it took! And then I'm Eating it and it's not even hot! It's spendy too! read more

Chick-fil-A - Chicken with two pickles - Fast Food Near Me - Bonney Lake, Washington

This place is actually good I don't know where the bad reviews are coming from there actually fast they didn't take to long as long as there's no one in front of you then you should get you food pretty quick read more

So I'm a frequent flyer here. I have DoorDash this place, been inside, and flown through the drive through. This place is consistent. This place has great customer service. Just went through the drive through again. And I'm always greeted and asked what sauces I want and how many I want. I can choose to make small talk and bash on the rain here in WA or talk about how I'm playing hookie from work to get me some chicken. Never a courtesy chuckle. Always engaging. It's refreshing and I think they like it too. This is specific to inside and the drive through. I just think that when your treated well and engaged as a customer, you return. Unless you have serious serious issues with the food. I never have. Again. Consistency with the food here. I order lots of salads and lots of chicken Sammy's. Plain. Deluxe. Just the filet. Always great. I will always come back for the good food and the engaging staff. Keep doing what you do y'all. Ty for countless awesome experiences. read more

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WAITED OVER 35 MINUTES for a simple order of nuggets, chicken sandwich, fries, coke, ranch dressing. During that time, all other orders were being delivered to all cars. When the order was finally delivered to my car, the employee stated that 'the reason for the delay is because no one was bagging the chicken for my order'. UTTER NONSENSE!! When I arrived home with my order, it was incomplete! This location is totally UNORGANIZED and NON-COMMUNICATIVE and obviously LACKING in PROPER TRAINING!! TERRIBLE SERVICE, TERRIBLE EMPLOYEES!! If this app allowed no stars, that would be my review! read more

This place gave me and my 1 yr old daughter food poisoning! Very disappointed and sick if your going to own a restaurant all about chicken at least make sure your food is not contaminated read more

Nicest people in the world. Decent chicken. Amazing fries. Get the Chick-fil-a sauce. Note: an employee misinformed me for mobile app orders "just go into the restaurant and sit on the bench." She was wrong. You're supposed to get in the long drive-thru line. As of today, March 10, only "third party mobile orders," such as Uber Eats, actually are allowed to go in. read more

Chick-fil-A - Outside of the restaurant. - Fast Food Near Me - Bonney Lake, Washington

SCAMED payed for 2 ,8 pice nuggets and got 1 and asked for 2 larg drinks and she mayed me pay for 3 drinks that I didn't order scam don't order read more

We asked for 3 frosted lemonades on the drive thru and the drive thru said yes I will give you those three and didn't read the order at all. As we drove away, we drove back because the lemonades were regular instead of frosted. I had to get out of the car and take them in which in that point, they said fine but they would have to refund my money and I could order the others. After screwing you would think there would better customer service in the since that they should have made me the drinks without worrying about the difference. We also asked for honey mustard and instead we got yellow mustard which we didn't ask for. read more

Chick-fil-A - We asked for honey mustard and they gave us yellow mustard instead. - Fast Food Near Me - Bonney Lake, Washington

Always so friendly and polite! I've never had an issue here with the food. It's always hot and ready pretty quick.

How do you forget the most important ingredient? Is this possible? Do the preparation crew know who the customers are? Do the customers' name appear on the prep screen? Is this a discrimination or that too far fetched? Just that it is so obscure to forget the main sale item, the chicken, which is even their logo... my head just bobbles, hard to believe? So I took some pics as proof. read more

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Twice now they've forgotten ALL of our sauces. I usually don't check my bag of food for the sauce since Chick-fil-A is usually so good about including them but this location is going to change that forever. The last two times I've been there the fries have been flimsy and not cooked to a crisp either. I hope this location gets their ducks in a row eventually. I'll try again in a couple months. This isn't what I normally expect from Chick-fil-A. read more

I've always had a good experience at this location. Food always prepared as expected and the service is always friendly. I've never eaten inside but the drives through seems to move fairly quickly. I'll most likely be back on occasion. read more

They had a back to school bash and had a spin wheel. I ordered and got in line. We needed tickets, which were supposed to be given with our order. We went to the front, asked about the tickets, and they said we could not have them. "Why not?" we asked. "You didn't order an entre." they replied. We ordered a LARGE Mac and cheese. And a milkshak. And fries. They said a LARGE Mac and cheese is still considered a SIDE! One star experience. read more

Now they aced bring efficient!! The lines where king don't get me wrong ... however, it went FAST!! The staff were all so friendly and they were all very polite! It's hot your average drive through!! You can tell they treat their employees right cause these employees wanted to be here!! I love chick-fil-A and I am so happy they are here!! Thank you for such a wonderful drive thru experience!! I will be back for SURE!! read more

Got extremely sick, something in my order made me vomit for 12 hours straight.... That visit to Urgent Care was not pleasant. Had ordered a variety of different menu items, so hard to tell which one specifically made me sick. All I know is I am grateful to be alive. read more

Look... I get it, yall probably we're on the last strips and didn't really want to have me wait for a new drop... but this isn't a chicken strip, I know that one of the top priorities for you guys is quality and this isn't up to standards at all, it was basically all crunchy breading string'ed together by a tendon, the chunck of actual chicken seemed to be the size of a nugget. Im slightly convinced that it's probably just a nugget that wasn't broken up.. but the bigger issue is that my order was literally just medium fries and a two count strip... like that's all I got and they messed it up. The puyallup location will always (in my opinion) be better in quality and consistency with orders, as they are held to a higher standard and trained more passionately. I hope this location can improve and show use how it's really supposed to be done after all the higher the pay should equal better service read more

Chick-fil-A - Apparently I was just there for the sauce - Fast Food Near Me - Bonney Lake, Washington

Excellent customer service every time we come here. As many cars that go through the drive thru they are always as prompt as possible and get orders right 95% of the time- much more than any other fast food place and this food is more real than any other fast food restaurant. When eating inside there's always a worker walking around to see if anything extra is needed. Love it. read more

Apparently curbside payment wasn't working today and I was parked for over 15 mins after checking in. Had to go inside, pay and wait even longer for my food to come out. Should just disable the app instead of having customers wait outside for 30 mins for food or put signs in the curbside signs to notifying customers. Wish I could give 0 stars read more

This location has terrible customer service. We went in at 5:50 to get dinner , the cashier asked us what we would like to order and the manager ran out while we were trying to decide and told us the dining room was closed and the doors should have been locked , there were about 4 tables of customers when we walked in . The cashier seemed just as confused as we were. She gave no explanation as to why just that we couldn't order anything because they were closed. That will be our last visit to this location. read more

The food here is always great and the people who work here are always helpful. I'm guessing anybody giving less than five stars must be upset about them being closed on Sunday's. read more

My food was cold and soggy, my fries were about half full and these chicken strips are tiny. Then when I try to leave feedback online it conveniently doesn't let you submit the feedback. $11 for this is ridiculous and I want a refund but can't reach anyone to request that. read more

Chick-fil-A - Fast Food Near Me - Bonney Lake, Washington

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Slow with a non-traditional drive-thru. And sloooow. Did I mention 15 minutes in drive-thru with just a few cars. Go inside if you need something...I think. read more

Worst Chick-Fil-A experience yet. We were one of four cars and we waited almost 40 mins to get only TWO MILKSHAKES. The manager on shift 11/18 at 8pm was on her phone, while the girl working the drink stand was distracted, walking slow and took almost 10mins to make milkshakes for the car BEHIND US. We had to flag down the manger who seemed confused and not very apologetic. When the two drinks arrived (the only two things we ordered) they were so sloppy, the drink carrier was dripping and whipped cream was splattered all over. The whole thing was really sticky. We usually like coming to this location and can over look the slow service, but I'm not sure if I'll come back after this... very disappointed. The wait here is ridiculous. Edit: also, we were not given a sincere apology or any kind of discount or accommodations like other place usually do. That would have been helpful, but the manager just sent us away. read more

First time eating there loved the chicken strips. Had really good flavor. The order taker was really nice. If I go through the area I'll stop again read more

I don't get what the hype is all about. This food is awful. I ordered waffle fries, 12 pc. Chicken Nuggets, and a crispy chicken sandwich with mayo, tomato, lettuce, and no pickles. The only redeeming factor was the chicken nuggets actually tasting like chicken. The fries were sub par at best, and the chicken sandwich came with only pickles, which is exactly what I DID NOT want on there. The crispy chicken was soggy and the bun was even worse, anyone telling me from the past to try chic fil a, can definitely eat those words now that I have tried it. Won't ever be eating here again. Highily recommend finding a different establishment or learning to make your own because the quality here is nowhere near acceptable. read more

Worst drive thru system ever. There may be two lanes for efficiency but then you make us all wait for allllllll the cars ahead of us to get their food before we can get out? Makes no sense what so ever. read more

I would give a 5 star for fast service, the food was okay. My 1st time ever trying it and I can honestly say I won't be back. It's not for me. read more

It's chick-fil-A not much more to say about it. I'm surprised with the low rating as we've not had any issues with this place other than it being open to close to our home. read more

I ordered nuggets and they told me to cater nuggets because there was so many when I got the same order 10+ times #endfatshaming

while I was getting my frosted lemonade last weekend i noticed a guy with long blond hair I believe his name was James. anyways he was touching his hair while making my drink and that's very unsanitary and gross. read more

Chick-fil-A - james? - Fast Food Near Me - Bonney Lake, Washington

The worst service ever ! Erin the manager needs to go to customer service training .They missed 1/2 my Order that was left on the counter and they were very glad to give it to me after I drove home and back . It was stone cold . After pressing her she fixed the problem but not before I was done with that place . Not the way Jesus would have done it Erin read more

I really hate to leave this review as we are huge Chick-Fil-A lovers, but this location is absolutely awful. We have eaten at CFA's all over the U.S and have never ever had to wait more than 5 minutes for an order and the customer service is always above and beyond. We moved to Bonney Lake recently and were excited to see CFA so close to our home. Unfortunately every single time we get food, we have to wait a ridiculous amount of time, especially for breakfast. It always seems like none of the employees know what they are doing. Twice we have eaten in for breakfast and have had to wait over 20 minutes for a basic chicken biscuit meal! It's almost as if those that dine in get forgotten about. (This is when there have been very few people in the drive thru) Both times we were given a card for a free sandwich on our next visit and an apology but we have had to go and check up on our order multiple times not just on these two breakfast occasions. Chick-Fil-A are known for their epic speed and customer service, please send someone to help get THiS restaurant up to speed ASAP! read more

I when in to get 6 meals they forgot to give my salad I call to let them know until now I haven't hear from them and their salad aren't cheap what a poor customer service disappointed... read more

Amazing service. The employees are great and super nice and it was fast. The food is great too. An employee, Mike, went above and beyond to help us and was incredibly nice. read more

Their drive-thru system often leaves you stuck for several minutes after you've received your order because cars infront of you have not received theirs. It's annoying, atleast, but the service is not fast either. The food is what you'd expect if you have been to any other location. read more

Bonney Lake Chick-fil-a is amazing, they gave us free ice cream on a hot day, they also had our food read in under 2min, it also tasted amazing I recommend a spicy chicken sandwich any time if day!! read more