If you're gonna tell me to pull around to the parking lot and wait for "fresh fries" (to fault your drive through timer) the least you could do is make sure ONE thing in the box is WARM. I can see why yall have a 1 star rating, I'm happy to contribute. read more

Went there and stood at the counter for over 15 minutes with another guy in front of us. Some worker came to the counter and the guy tried talking to her and she basically blew him off. The worker turned to her peer to ask for help, but still no one asked if any customer wanted help. The manager comes up to the register to do what ever needed done then walked away, all the while we all were being ignored. So we walked out!! So tired of going to this location and have to deal with incompetencies. Dealing with poor customer service like this, or people staring off into space like a meth head or to busy worried about other staff then listening to the customers order!! Cheyenne KFC really has poor customer service. they need better staff and do better!!! To bad it's the only one in town. read more

First it took forever for someone to take our order. Then we waited 25 minutes to get it. We drove to a park to eat and the orders were both wrong. Drive back to the store and the manager gave my husband all kinds of attitude. Never again! read more

Vile and disgusting and not even remotely close to thinking about the word fresh. The Mac and cheese is just a paste, the gravy for the cold mashed potatoes was gooey and left a weird film in your mouth; the chicken was clearly old as hell and has been reheated multiple times as well being gooey inside. Even the soda tasted dirty not to mention they ripped me off and gave me small sides that were supposed to be medium read more

This is the worst KFC on the planet. The place is nasty, the staff is rude and incompetent, and the food is disgusting. If you want food poisoning, go there. read more

Ordered 3 tenders. So hard you couldn't eat them. Holding time had to be expired .. no more baked beans and actually miss the buffet. Food was better a few years ago read more

Second time I have gone here for their buffet, this year. Second time my husband has gotten sick. I dont know what happened to their food,breast chicken dry. Never no dark meat. We went during lunch,maybe 6 people were in there and 2 of them was us.with the Wendy's closed you would think they would be busy....matter of fact when Wendy's was open ...they use to be busy. Now the food is no better,there was a nasty sign on the buffet, as in rude. The dining room was very clean. read more

KFC - Nasty note - Fast Food Near Me - Cheyenne, Wyoming

Horrible service. I had a mobile order and I went through the drive thru told me "the doors are wide open just walk in" I'm like okay, I go around doors are LOCKED. Come back and I told them I couldn't get the food door was locked and they all gave me looks. Finally got it. Asked for some ranch and they said we have but I have to take this order. Grabbing ranch for someone would take a few seconds! Gosh really fed me up. They had one car behind me. read more

My food was hot and fresh. best pot pie ever! There is new management and the building has been recently remodeled.

the food was cold, it tasted very salty, and we were missing quite a few things from our meals. I paid full price for a meal just for them to not give it to me, disappointed tbh. read more

I would literally give this location zero stores, if yelp offered that option. The managers and employees are rude and they are always out of most of their menu items. Part of my order is always incorrect and when brought to their attention, they blame the customer. Take your business elsewhere. Literally, save yourself the trouble. It isn't worth it. read more

Your food has become disgusting,nasty and gross I will never ever eat here again you couldn't pay me to eat at KFC again. I got a nasty smell coming from your drive through window read more

My family had a gathering and we needed more food. I walked into the restaurant believing I wouldn't be able to get a large order done, but the manager and staff were very accommodating and were able to help me with a significant amount of food without having called ahead. They very easily could have said it wasn't possible and turned me away, which I had expected. I greatly appreciate their willingness to help out and get this done for me. By far exceeded any expectations I had. Thank you! read more

There is just something about this place that just pisses me off. Maybe it is the 45 minute wait in the drive thru line; or maybe it is the rude staff; could be the annoying upselling attempts for us to purchase a dry cake or hard cookies; ah I think it is how low rent they are by charging for hot sauce or even a regular sauce. I am spending 50 dollars and your chicken and you cannot even give me sauce on the side. I know we have not other options in Cheyenne for fast food fried chicken. Really need someone to open a Popeyes chicken or maybe someone can just teach me how to make at home. One last thing. Your chicken sandwich is too salty! read more

Our KFC has a buffet which consists of a small salad bar , with chicken ( original,grilled and extra crispy), mashed potatoes,gravy, biscuits,green beans, cherry cobbler type desert and includes your drink,if you love chicken this is a steal for dinner. You can eat as much chicken as your heart desires. The dining are was kept clean and the buffet was kept well stocked with all your KFC favorites and if they don"t have a side that you like out you can request it for no additional charge. Will definitely recommend !!! read more

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Way to ruin a chicken sandwich. 11:27 am and you're out of chicken for sandwiches!? I'd say management in this outhouse is incompetent! When I called about 10 minutes after getting a chicken finger sandwich, I was told, that's how we do things here! I won't bother with this sun par pig pen again. I guess chic fil a is the only fast food outlet in cheyenne offering an edible chicken sandwich. Kfc can FO!! read more

The chicken sandwich is like jerky.It's chewy as Hell.I don't know if it's just the Sherman location or not but you need to eat Popeyes.The 2nd best is Churches.KFC isn't fit for dog food.They would use it for a chew toy. read more

Not sure what happened but I ordered a 12pc family meal but my chicken looked like it was on a diet. Very small pieces and it was super greasy. The thighs and legs were about the same size as a Sams Club rotisserie. I understand COVID but don't sacrifice quality for quantity by price gouging. read more

Ever since this KFC turned into a buffet and moved, there quality has went way down hill. I have went in there several times for a buffet at various times during the day, and the food was stale. There was a film on the potatoes, chicken was totally dried out, biscuits were hard. There are normally about 5 people working at all times, but yet the buffet is never really stocked. Not to mention, you pay $9.99 for that dried out food. I've also ordered a couple other things off the menu, and with the same result. The only time my food has been halfway decent here is when you go through the drive through. Maybe they save the good food for the drive through customers, I don't know. Anyway, if you love KFC, you may want to skip this one. read more

I come up from Johnstown Colorado and I enjoy all of the food and drink; about 65.5 miles. Employees are friendly. My brother and I were over at a Buffet in Colorado and he wanted to take home some food and he asked the server and she said it was Okay. I told my brother not to because I have seen the Police called. Don't be silly enough to think you can take food home anywhere unless you pay for it. Larry G. read more

Not sure why this place has such a low rating! My husband and I have been several times and haven't been disappointed. The buffet is awesome, and everything always seems to be fresh and hot. Love the mashed potatoes, gravy, hot soup and of course their chicken! read more

Their food is good but we went through the drive thru and came home and they didn't put the coleslaw and biscuits in the bag so I called and sent my husband back for it. he asked for the person I called and they told my husband the items would be ready in five minutes he waited forty five minutes they handed him a bag and told him they added free food he brought it home everybody's food was cold waiting and we took the food out of the bag and guess what? Still no biscuits. And cold food. read more

My wife and I eat here every other 2 weeks because where we live they shut down the only KFC for 89 miles so for the past few months starting in Dec 2018 at first food was piping hot and everything looked great and full bins ready to go. Tonight was our last night we ordered the dinner buffet and paid went over to fill our trays and almost everything was out and that over the last two times notice food wasn't hot just warm. we waited for about 10-11 mins for all the bins to be filled and finished fixing our plates we sat down and began to eat half way through the chicken and found that it was raw , we stopped eating and dumped our trays ,we wanted to say something in person but was disgusted and wanted out of there to drive back home only to get ill once we got home with diarrhea thanks a lot KFC ! PS we were in around 7-8 pm fri night tall guy in a hat short skinny wife glasses both blue jeans, boots. The Caparison Project NE read more

First time I've been here in years and they have run out of dark meat. I ordered hot wings and they ended up being tough old styrofoam nubs. Never again! read more

Never ever do they put legs in buffet!! Been here many times and it's same story every time!! Very disappointing! I'm done going in there!! Sad buffet! read more

What should I say about this KFC? bad dried chicken, that is what I want to say. Oh wait, salad wasn't that good either. But I expect that much from a KFC. I know some people had some bad customer service but my was good. Should I be back? I don't know. Maybe. read more

When you run a business with the word "chicken" in the name, your chicken had better be the best in the business. The KFC in Cheyenne has the worst chicken in town. I have given this restaurant many chances to redeem their reputation with me and they consistently fail. I order skinless boneless chicken breasts because that is what myself and my children prefer. On two different occasions this restaurant gave us chicken breasts so hard they were inedible. Literally crunchy all the way through. My daughter loves their mac and cheese so the last time we went that was all that we ordered. When the server asked us if we wanted anything else like chicken and laughed. I thought don't laugh....it's not funny.....your chicken sucks. I would highly recommend Chick-fil-a in the Frontier Mall if you are looking for good fast food chicken. read more

Worst experience at a KFC ever! My wife and I went to their buffet here in Cheyenne. The chicken was greasy, VERY greasy. I have never seen anything like that before at any KFC restaurant. The lettuce in the salad bar was SLIMY! I told the lady taking care of the buffet about it but they never did change it. Absolutely disgusting! We will NEVER return to this KFC again, ever. read more

This place is amazing! Being from Cincinnati and being close to the home of KFC it taste the same as back home. I don't know what these people are complaining about "omg the chicken is greasy wah wah wah" well news flash, fried chicken has grease on it. As for a film on the potatoes, that's what food does, all you have to do is mix it up and it's fine, it won't kill ya. read more

The food is good. When going through the drive through the service is incredibly rude. They are so focused on upsell, you can't finish a sentence. You are interrupted constantly. The last two times i went through, they had prepared and tried to charge me for their upsell stuff. They make me feel like I have fallen in with a den of thieves. read more

Today, my friend and I who are both grandmothers, take our grandchildren there for lunch a couple of times a month. My friend has health problems and cannot eat the food they offer and I am on a diet so we just purchase the buffet for the children. We each take 1 piece of chicken as they are only toddlers and the sides. My grandson asked for the potato wedges and I noticed they were not on the buffet so I asked an employee if I could get some and she gladly gave me some and they appeared to have been freshly made. I took them to the table and told my grandson that I wanted to check them to see if they were too hot for him to eat. I ate 1 French fry. A couple of minutes later, an employee came to our table and said: I am going charge both of you for an adult lunch because I have been watching you eat off the children's plate. I said all I ate is 1 French fry. I should have asked her what else did she see us eat but we were both shocked at her nasty statement. I gave her my debit card, neither one of us ate one bit of anything. Before I left I went to the counter and asked to speak to the manager, the fellow behind the counter said he was one of the managers. I told him what happened and told him I had never been called a thief or ever accused of stealing anything. I asked him if this is his idea of customer service. He never apologized, he said he would talk to his staff. I don't have to steal a lousy piece of chicken to save a few dollars. My extended family and friends won't be visiting this KFC again. I wouldn't give it 1 star if it were possible. Great job KFC! Pathetic management and customer service. read more