I don't usually eat at Chick-fil-A because of personal values, but I don't make a huge deal of it. I was in Cheyenne running errands while my car was in the shop next door and decided to grab something quick. Regardless of how I feel about the company, I have always received great hospitality from the employees, and that's something I still respect. I came in around 11 a.m., before the lunch rush, with just a small family and one person ahead of me. Even so, it took almost 10 minutes for anyone to take our orders, which felt unusually slow for a place known for its efficiency. The main reason this is a 3-star review (and honestly should've been lower if it wasn't for other positive factors) is how the manager, Wyatt, handled a valid concern from the cashier about the lemonade, specifically which one was diet. She was clearly trying to prevent a mix-up, but instead of taking her seriously, he brushed it off by saying he had "tasted it" and would deal with it later. That kind of response is a red flag, especially considering how dangerous a mistake like that could be for diabetic customers. To make matters worse, he corrected her loudly in front of everyone, which came off as dismissive and unprofessional. I don't want anyone losing their job, but this situation really does need to be addressed, not just for food safety reasons, but to ensure professionalism is upheld, no matter how stressful things get. That said, not all the service was negative. One standout moment was a staff member walking the dining room, checking in with guests, and even bringing a refill directly to a customer so they didn't have to get up. That level of attentiveness is something I haven't seen at other Chick-fil-A locations and absolutely deserves recognition. My order was brought out to me and it was hot and fresh. The dining room was spotless and welcoming, which makes it easier to find a comfortable place to dine in at. There are clear signs of the strong hospitality the brand is known for, but leadership at this location needs to step up to match that standard by prioritizing food safety, respecting their team, and taking accountability for how concerns are handled. read more

i hate this place im gay and they told me to get out after i ordered zesty ranch. The food Was also uncooked and they said they dont accept me. read more

The Hibiscus lemonade is absolutely horrendous, I ordered a large and it came in a smaller cup than normal. I understand it's a limited time drink but for the amount of money I'm spending I think it should be a bit bigger if I'm spending FOUR dollars. The HIBISCUS flavor takes over the strawberry and it makes it terrible read more

I haven't been near a Chick-fil-A in over a year and I was really craving one. I don't even like most fast food fries but I love theirs. The service is fast and courteous just like you'd expect from them. However the sandwich wasn't quite what I remembered, though I can't put a finger on why. The fries were over-salted and left me nauseous before I got halfway through. Even the dog wouldn't touch them, and she loves fries. read more

Absolutely the worst Chick-fil-A we've ever been to! 40 mins in the drive thru? Are you kidding me? Never have we had such terrible service read more

Slowest location I've ever been to, 40 mins to an hour every time I've been no matter the time of day!!! I've had faster service during COVID in Colorado with 2 lanes of traffic going around the building. 15 mins in & out. Don't recommend this location faster to drive to fort Collins to get my food read more

If I could give one word for this financial chicken sandwich that I just had, here's the word: Disgusting. There was A HAIR IN MY GODDANG SANDWICH. Whoever works there and has blonde hair. I'm coming from you. read more

Chick-fil-A - Fast Food Near Me - Cheyenne, Wyoming

I've been to Chick-fil-A restaurants across the country. This is easily the worst one I've ever been to. Here's why: 1) The wait times are outrageous. I've never had them get me my meal in under 20 minutes, especially drive through. On that note... DO NOT USE DRIVE THROUGH! It will take 30 - 90 minutes no matter what. 2) I've been here maybe 10 times. 6 times they've gotten my order wrong. It doesn't matter if you order at the counter, at the window, or on the app. It's likely to be wrong more often than not in my experience. Additionally, it's not like they forget to remove items on a sandwich, they forget entire sandwiches and meals. Always check your order. The staff doesn't know how to manage this place. If you can get your meal, it's just a typical Chick-fil-A meal, so at least this place can manage that. Update Made it through drive through after 53 minutes. Everything is correct but the name on the bag isn't mine. Hopefully the other person has a correct order. read more

Chick-fil-A - Drive through wait. - Fast Food Near Me - Cheyenne, Wyoming

I normally don't bother rating fast food chains, but this Chick-fil-A location in Cheyenne is terrific! It's busy all the time, probably because it's so popular with the locals. And why? Because the service is outstanding, always fast and courteous. And the restaurant always looks and smells clean, making your experience feel safe and sanitary regardless if you're eating in or taking out. As for the food, it's the standard fare you'll find at all Chick-fil-A locations. But if it's your first time and don't know what to order, try the Cobb Salad and a side of Waffle Fries! read more

SsssssssssssSlllllllllllllllllllooooooooooooooooooooooooooooowwwwwwwwwwwwwwwwwwwwwwwwww. Oh yeah...they did not put pickles on all 4 Chick-fila-A sandwiches I ordered. Did something change? read more

This chick fil a is falling apart. (Honestly chick fil a in general) one of my minis was just fried bread (as pictured) and the other one was so hard I couldn't even bite it. Me and my husband spit it out. That means I payed over 5 bucks for 2 edible minis. On top of that we tried to get it fixed that the app wouldn't let us fix the order. Consider this my last visit at chick fil a Cheyenne. I've lived in Cheyenne almost a year and I've been to this chick fil a a few times and I always wonder why I go back. Respectfully, if you own this chick fil a, I think it's time to retire. read more

Chick-fil-A - This was my chicken mini today. 5 bucks for 4 minis and I got... fried bread as one of them - Fast Food Near Me - Cheyenne, Wyoming

Really disappointed that they only offer the Cherry Berry lemonade, tea, frosted in a small. If you are going to offer a new limited drink it should be available in all sizes. Unacceptable. I can't rate you too badly as everyone else in the family loves you guys. read more

Found a hair in my food, bun was very dry and fries tasted like they were from yesterday.

We stopped here today and the food was as good as fast food gets but the dining experience left something to be desired. It was not particularly busy and half the restaurant was empty. The manager could have picked an empty area, or an office perhaps, to have a coaching session with her employee. Instead, she chose the table right next to ours where we couldn't help but hear their conversation. Imagine how strange it was to eat lunch and listen to her talk for 30 minutes. It wasn't a hostile exchange but made it very awkward for us. read more

Saturday, 1:30pm in drive thru. Just over a 25 minute wait. Incorrect order. Inside was a train wreck as well. They definitely have enough employees, so why is this the slowest Chick-fil-a I've ever been to? Unreal. They need a Disney sign for "if you're this far back, the estimated wait time is xx". No option to even ditch the drive thru, you're stuck. read more

At Chick Fil- A, I enjoy their deluxe chicken sandwich, chicken nuggets, chicken strips, sweet tea, waffle fries, macaroni and cheese, side salad, and chicken noodle soup very much. All their food is consistently good (including the locations in Greeley, Loveland, Longmont, Cheyenne, Fort Collins, Thornton, & Denver). At this location, I ordered their special, being the tortilla soup. It was quite good. read more

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I'm a huge fan of the Chick fil a franchise but this location is by far the worst I've gone through. I placed an order through the app to save myself time and make the experience easier. I was given my drinks through the drive through and told to pull up to a open parking spot . I did and three other cars pulled up next to me all three of them received their order and I have been currently sitting here for over 30 minutes. My partner had to go inside to figure out what was going on. Highly disappointed, inconvenienced, and hungry. update: we got here at 8:15 and it's 5 minutes til their closing at 9. we just got home and our order was wrong, i give up. read more

The food is okay. It can be hard to get a refill on your drink when they're busy and they usually are busy. The inside of the store is attractive. I'd like the place a lot more than I do if I could refill my own drink and if I had easy access to condiments... but I can't and I don't. read more

This Chik-Fil-A is always busy but the drive-thru employees are efficient, professional, and friendly. Order was made correctly.

They are repeatedly rude. Last night was the last straw. One of the clerks has the audacity to tell me how to pronounce my brother name. I said, I'm sorry that's not how we have pronounced it and she said, then your spelling it wrong. Excuse me, he's had this name for 58 years. Don't tell me my mother doesn't know how to spell her son's name. read more

Slowest line ever. After placing a mobile order for drive thru, I waited in the drive thru line for over 10 minutes and they still didn't have my sandwich ready at the pick up window. I only ordered a grilled chicken sandwich and a small Diet Coke. It had been close to 20 minutes by the time I got my single grilled chicken sandwich after they asked me to pull forward and wait. What a waste of time. read more

Food did not taste fresh after we had to wait, and the staff was grumpy, did not smile, did not ask how they could help us, etc and not the usual incredibly helpful, polite, going out of their way to help that chick fil a is known for! So disappointed because my family loves chick fil a so much! read more

Ive been in line for 25 minutes and have made almost no progress and Unfortunately I cant leave because there is someone behind me! Ridiculous. read more

I'm disappointed in this location. I come here frequently and I always expect different service, or for things to get better. Never. They're always slow. You should expect wait times of 20-45 minutes minimum. Today was the last straw. What's the point to ordering on the app if I still have to wait 20/30 minutes. I'd eat here more, but I just don't have time to waste. Disappointing. Half the time the order is incorrect or missing items. Chick-Fil-a get it together. read more

Chick-fil-A - Fast Food Near Me - Cheyenne, Wyoming

Love this place. Nothing but good to say about it. Keep up the good work guys. Wish you were open sundays

My chicken was soggy, it took 45 minutes to get through the drive thru line. Not worth a 6 dollar sandwich.

I haven't been to Chick-fil-A in forever because last time I went they messed up my order. Last time I got a spicy deluxe sandwich and they get me a normal chicken sandwich not even spicy. This time I went I got a spicy deluxe with extra pickles and the chicken is like 2 centimeters thick my tomato's were missing and I got 2 pickles. Also there was Mac n cheese on the bottom of my bun????? Wth I didn't even order that. I'm done trying :( read more

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Missing items and they decided to give my wife extra protein with a fly smashed on the underside of her grilled chicken sandwich. The bottom of the bun was also rock hard. However, you can say that the rock hard bun saved my wife from eating the fly because it was on the underside of the lettuce. I just really wish restaurants around here would maintain quality control. Everything has been going down hill. Probably won't be eating here for awhile to see if things get better. The rest of the order, or at-least what we did get, was fine. read more

Chick-fil-A - Grill chicken sandwich.Fly smashed into the lettuce - Fast Food Near Me - Cheyenne, Wyoming

Alrighty. For stars for drivethru. Review is based off service not food quality. Dinning in makes a 3 stars because it ten minutes or more to get my iced coffee. Either I have to go up twice and the second time physically waiting at the front to get it. Today it took two trips to my table and ten minutes. Ordered a original it is vanilla. I do not do the vanilla often. But today I guess I get one and not what I ordered. I had to order twice. The front person could not get one meal one entree both number five for breakfast. Food is good and basic. He first time here it took over 15 mins to get the iced coffee. I had to ask after food delivered at he front for a water. I have an esophagus minor problem but I need liquid to get food down so sitting there without being able to eat is not fun at 8 months pregnant. There is no break, it is every time I go inside. This is the last time. I would rather go thru drivethru not have to wait and park and eat in my car. Update. One inside visit drink was forgotten and lady looked at receipt and came back in a minute with iced coffee. Bacon on biscuit crunchy and dry not their usual Update. Drive thru. Ordered number 5 entree with bacon. Lady repeated ok a bacon biscuit. I said figuring it is the biscuit and with bacon to clarify the egg biscuit meal number 5. Well drove off and opened bag up to two bacon biscuits with no egg nothing but a biscuit and bacon! I ordered the same way two other items. Not an issue there. Returned for refund and was told she just might of not been paying attention. They refunded them and offered coupons. This is right after they stopped serving breakfast. I said no. I drove 20 mins 9mnth prego with a craving. A coupon and not able to replace it with the two number 5 entrees I ordered dropped a star. Started at five to dine in to three now down to two. Last week ordered during heavy lunch the little chicken grillers and got breaded. My daughter is 20 months. The breaded is a no go. If you go make them repeat your order exactly correct and not short hand bc you may just not get what you ordered and check before you drive off order is correct! For the price go to egg and I for a meal serviced to you for the same price. Literally the last time I will come here. I would rather get a Togo order from Denny's or something else. Last check in for me. read more

Chick-fil-A - Fast Food Near Me - Cheyenne, Wyoming

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Busy restaurant, good food, good service. This is fairly easy to get to off the main road. It appears that they are only doing drive through or order ahead orders, no inside dining that I observed when we went there. We ordered ahead and when through the Drive through line. This is not the right protocol for this particular restaurant. Drive through is only drive through and order ahead should park at the designated spots. Either way. The staff was very friendly and professional. The order came out in a timely fashion. Part of our order was wrong but they fixed it immediately. The food was delicious and the drinks were excellent. Definitely recommend this restaurant for other travelers. Enjoy. read more

Always great service and clean diningroom! the new cauliflower sandwhich is amazing. the gentleman at the window was so polite read more

45 minutes in the drive thru (and then a parking space) to get 2 12-piece nugget meals. Enough said.

Fantastic service and comfortable dining. The employees are polite, too. They hold open the door, have manners, and they seem to truly care our order is good. It tastes comparable to any restaurant that serves meals. Yes, the orders are correct and yummy. The bathroom seems upscale as they provide mouthwash to customers. It was also clean. We highly recommend this establishment. read more

While Chick-Fil-A is known for their speedy service, this has to be the slowest one ever. Plan on waiting at least 15 minutes for "fast food". Typically longer, been if you order ahead and say "make my food now" in the app read more

This is probably the worst location across the US that I have been to as it relates to service. There was only one cash register going, so there was a wait. It appeared as though the manager was training someone & wasn't able to keep things going in the rest of the place. There were several employees standing around. Tables needed cleaning. I got the incorrect drinks add the food was a little better than room temperature. One of the employees was making an order for himself & drapes himself over the back of the soda machine while they were taking his order (I did mention to him that it was not a good idea to do that). Credit When I was finally helped with my incorrect drinks the person went all the way to make sure the connections were correct b4 he filled my cups & returned them. read more

Arrived at 10:15am. We sat in line for 30 minutes for breakfast and then were told that breakfast was no longer being served. The problem was that we couldn't back out of the drive through line. When I discussed the issue once I was at the order spot, the worker could care less. I will never go to this chick fil a again if this is the way we will be treated. read more

I've only experienced this restaurant twice. Once in El Paso and once in Cheyenne. We don't have it where I come from. It's always good.

The food is always great at Chick-Fike-A. They are always busy but still the food is great! This location we are really disappointed with. Pulled to park and was amazed by who was parked in the handicap spots. There are a total of 3 spots for handicap parking and two of them were occupied by chuck-fik-a cars. They were there the entire time we were at the restaurant. Being in a wheel chair and needing to use the wider spots, I decided to stay in our vehicles while my family went in and ordered. Regardless if it is closing time or mid day rush. Those parking places should be used for people with disabilities. If this location needed more parking for their catering/delivery vehicular, they should take away from the general parking area maybe?? read more

Chick-fil-A - Fast Food Near Me - Cheyenne, Wyoming

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For fast food how'd you not give this 5stars. Always clean always good service and always good food.

Definitely losing its flare. Still no indoor dining. The food is great if they get the order right...