Cannot say enough about the KFC mobile app. Very easy to use and gives you real time updates on your order. Not to mention the rewards section. Which, yes, I used to get a big discount on a bucket of chicken. Parked, went in and picked up my order, which was complete with no issues. Great job! read more

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I was a bit tentative about ordering here bc of the numerous bad reviews but I decided t check it out anyway. It's 7:15 pm on a FRIDAY Feb 26th & this place was hopping. The drive thru was 8 cars deep the entire time I was here. I had to park bc the parking lot & drive thru are pretty hinky & I didn't want to block people coming on off Groton Hwy. I went inside & there were at least 5 other ppl waiting in line there. The kitchen staff were bustling around in the back filling up orders rapid fire. And the cashier was helping every single person who walked in the door including the take away orders for Grub Hub & Door Dash. The cashier wasn't very chatty. She was all business bc it was so busy. So maybe ppl shouldn't be so hard on the staff. The Pandemic has been super hard on people. And you have no idea what's going on in their life. I think she was just trying to get orders filled ASAP. I ordered a chicken sandwich Big Box which came with Fries, Mac n cheese, Cole slaw & a Med drink for $9.99. I meant to order a regular box but it was fine bc my dog ate my entire white meat Chicken sandwich bc he was so hungry & he's super picky). I actually ordered another chicken sandwich in the parking lot for me & he ended up eating half of that....Lol). The orders was prepared perfectly & exactly as ordered. The portions were generous & everything was piping hot. I really enjoyed my entire meal. SO IGNORE THE NUMEROUS BAD REVIEWS. THE FOOD IS VERY GOOD HERE! DEFINITELY RECOMMENDED! ENJOY! read more

KFC - Fast Food Near Me - Groton, Connecticut

I haven't had kfc in quite awhile. I had a 40% off a 12 pc bucket on the app so I thought I would give it a try. I love fried chicken. I got original recipe....11 herbs and spices?????? Where? And why does a wing even count as a pc of chicken???? Terrible!!!!!! Will never have kfc again. The colonel is rolling in his grave! I must say that the lady inside with the pink hair was sooooo nice! She deserves 5 stars! read more

Horrible service here. The person that takes orders is ALWAYS so rude. I had got the wrong order and the workers had attitude. One of the workers name is destiny. If you don't enjoy your job you don't have to work there and continue to give customers attitude. Childish how some adults act. read more

Brand new building after the old one was torn down, same lousy service and low quality as I remember. I went through the drive-thru and ordered the Nashville Hot tenders meal. I forgot to mention which side I wanted, so I ended up with a mashed potatoes and gravy default that I will not eat. The food was underwhelming at best, chicken tenders soaking in Greasy sauce. Barely coded and not very spicy. The picture speaks for itself and I will not be returning to this KFC. If you're going to try this location, stick with a traditional bucket. You may avoid disappointment, it's hard to mess that up. read more

KFC - Groton CT KFC Nashville Hot tenders. Does it look like the picture I found on the internet? Definitely not. - Fast Food Near Me - Groton, Connecticut

please make sure if your taking out, that your food is all there, they told me everything was there and my home fires were missing.

Almost $8 for 2 pieces of chicken only. I won't make this mistake again. P. S. No hot wings. . . Any more. read more

The pot pies are better than mine, buttery crust. They share real estate with long John silver's. The fish and shrimp are extremely salty, can't tell what u r eating. Staff is pleasant And mentioned on certain days there are secret specials for over 60 crowd... Free pop, discounts etc. read more

Customer service is key when it comes to food. If it's good, likelihood of returning. If it's not, one time deal and make sure others know. No one has the patience for poor treatment from an employee, especially during trying times. KFC is hot garbage anyway, so save yourself an immense headache and go anywhere else. read more

It's been more than 2 times now that we received original chicken in our bucket after paying more for extra crispy. Of course we weren't refunded or had anything extra with our meal for the inconvenience. And this time, we ordered delivery and the batter was missing from the chicken in some areas. When biting into it, there were hard parts like bone almost. It was kinda blah tasting too. WHAT HAPPENED KFC?!?! read more

KFC - Our chicken from most recent delivery in bucket. We bit right into hard parts or loose skin. Paid for all extra crispy & didnt get it!!! - Fast Food Near Me - Groton, Connecticut

You order chicken strips, they give you baby sized strips pieces of chicken....then forget to give me cookies that go with my meals.....overheard others complaining as well about the wait times......real slow! read more

I really like this KFC, the food has always been fresh and the service has been very good. They close at 10 which is nice read more

So i spend close to $40 on the new deal enough for today and tomorrow and when i got home i was missing a bucket of 12 piece chicken. Ive called 7 times and no one answered, i live 30 min away so by the time i went bavk they were closed. Still trying to call read more

It's really sad that this is the only KFC in the area but holy heck does it ever suck. They are almost always out of whatever it is you order (grilled chicken? wedges? Soda??) and the staff clearly doesn't care. The pieces of chicken that you actually do get are from the smallest and scrawniest birds with barely any meat on them. The only good (and available) things to eat are the pre packaged salads. I don't think KFC will be around for much longer. read more

My husband and I enjoyed chicken one afternoon when it was not busy. However twice we've had very bad experiences. Dinner time we've been given tiny, very hard pieces of Tenders, that wasn't even edible!! For the price I believe our order should be edible!!! What a waste of time and money!!! read more

The staff was uncooperative and refused to help me resolve an issue with an online order. They claimed that they could not make any changes to online orders, even though their website clearly states that any changes or cancellations need to be made at the restaurant. read more

Food is wonderful. My granddaughter is craving their food and she is pregnant. She does not live in Groton anymore

Terrible restaurant. They can't get the orders right in the drive thru, then tell you that you didn't order what you ordered when you pull up to the window. Need to hire people who are better at basic common things and better customer service. Go next door to Panera/ Taco Bell/ Moes. This place doesn't deserve your money. read more

I've been ordering from this place for a while now and today is the day that ends. Thanks to the female at the drive thru window by the name of destinee. I Usually have an ok experience but this female was very short and had an attitude with me today. Even shut the window in my face while I was finishing a sentence to ask her for sauces for my food. And gave me more attitude when she gave me the wrong sauce and I asked for the correct one. I think it's only fair that the customers that are making sure you get paid be treated with some respect instead we get shit customer service for spending our money. I hope she had a happy Easter. read more

Have been back four times since Groton KFC reopened. It is all new. Staff is friendly and food has been hot and quickly served. I especially like the Georgia Gold tenders. I had no problems with it before. But it was an old store. First went there in the 70's I think. read more

KFC - It is Open again. And it is packed! - Fast Food Near Me - Groton, Connecticut

I was looking forward to ordering the chicken wigs extra crispy. They were terrible and a very cheap quality. The bones were broken and sharp. They were greasy and so hard you could not eat them. I had to throw them in the garbage. read more

Nice new facility......that's where the positive review ends. Food is to be what's expected; however, most everything else I've experienced is completely negative. Notice that I didn't say "neutral ", but rather "negative"! Meeting expectations score out of 10: Customer service: 2 Food quality & accuracy: 5 Cleanliness: 3 Value: 4 ( I've come to expect how not inexpensive it is here. Been here a handful of times since they remodeled. They take your order, go make the order.....25mins later I got my food. Everyone else in line behind me was waiting for a long time as well. It wasn't even busy. As a matter of fact, the customer AFTER me got served first! Finally got food and received a different side than what I ORDERED and only 2 of 3 chicken tenders. Overall rating out of 10, I'd give this place a 1.5 ( that's being generous). Do yourself a favor, go anywhere but here. I know from now on, I definitely will be!!!! read more

KFC - I guess 3pc tenders are now 2 pc tenders. - Fast Food Near Me - Groton, Connecticut

found hair in my chicken and plastic in my mashed potatoes... horrible, i ordered chicken tender box. unfortunate

Went ahead and ordered delivery. When it arrived, two of the four things we ordered were not in the delivery. Two people not eating dinner. WTH? They should prioritize a delivery and have the restaurant pay the charges. Maybe they'll stop making mistakes and more people will get their food. read more

Now open again! The remodel looks really good and clean. Everyone's so excited that some families have been spotted taking photos outside of the new building!! They've been super busy but the employees are putting in some good and quick work. Everything was wonderful, as expected! The mac n cheese we got tasted smoky though :( but it wasn't bad, still good enough to eat. May have gotten left in an oven with something that was burning. read more

Ordered KFC to be delivered by Grubhub. Never again. I have never liked their chicken, but I do love their cole slaw. However, had to order the chicken to complete the order. I asked for NO gravy on the mashed potatoes (the main ingredient in their gravy, it seems, is salt) but what do they do? They ADDED the gravy to the mashed potatoes. In the garbage. But the kicker? In the delivery instructions, I added to just knock on the door and leave on the stoop for no-contact delivery. The Grubhub driver shows up, knocks on the door and when I cracked it open, he is standing there with NO gloves, NO mask, with a freaking fountain drink in his hand! I told him it was a no-contact delivery and he is arguing with me that I didn't write it down (I did). I told him to put the bag down and leave. First thing I did was pour that soda down the drain, peel off all that nastiness off the chicken, throw out the mashed potatoes drained in gravy, and wiped down container of cole slaw. I did have gloves on. Never again. Never again will I use Grubhub and never again will I even consider buying from KFC. Ugh! read more

Can I give zero stars? They have consistently gotten orders wrong, bad attitude when asked to fix things like a missing item. Save yourself the headache and go to a different location. read more

Just don't. Please, for your sake and sanity, stay away from this place. My southern dad was in town and craving fried chicken. We decided to try this place and I regretted it instantly. First they wont give you a total until you pull up to the window. The service is extremely slow and they dont even know their own menu. They forgot a main part of my order and the worst part was the chicken itself. We actually found a piece that wasnt cooked all the way through. The pieces that were cooked were so well oiled that it created it's own slip and slide on my plate. The mac and cheese was just gelatinous. I honestly cant think of one good thing about this meal. It might have been the biscuits but who knows since they didnt include them. I honestly wouldnt be surprised if I'm sick in the morning. Please people, stay away from this place. read more

Love the food, hate this store. The staff are horrible. You're very fortunate if they get your order right, and if you take the drive thru prepare to wait an hour (or for them to tell you the store is closed and they just forgot to turn all the lights off). Never a smile, they always look annoyed that you're there, and they barely speak in more than grunts or groans (you'll never get a complete sentence out of them). read more

We ordered the 10 pc meal with the dessert cake. Got home with no gravy. Do you remember the original KFC from your childhood? This didn't taste the same. Maybe the 11 herbs & spices aren't the same anymore. Wasted a trip from New London. Tried to call and talk to the manager but the phone line was busy constantly for 3 hours. Perhaps we aren't the only one trying to tell them they messed up. We won't eat here again. read more

Keep away! I've been here twice, maybe thought the first time was an off day but nope, it's just terrible. Dirty store, Luke warm food, and very very rude staff. Go eat out of that foam plate you saw on the road on the way here because you'll have a better experience doing that! read more

Worst KFC...we go there maybe once a year hoping it got better but this location is horrible. The food is poor quality and the staff are less than professional. Last night we ordered a lot of food for the family and it was worse than the last time. We ordered boneless and paid for it but when we got home it was not boneless. The chicken was not fully cooked and it was sitting in a half inch of oil in the bottom of the bucket. The sides were good but that's not why we went to KFC. Chicken is their job and it's always bad at this location. I don't recommend it to anyone. The management at this location needs to get it together. Everyone in the area talks about how poorly run it is. read more

The people at the restaurant are all disorganized and they don't listen to what you order and almost every soda is out of order and they don't even know and the guy at the register completely ignored what I was saying read more

i have never went to this place and ordered food and got satisfactory or even close to acceptable service. the staff there really makes me never want to return! read more

I was really craving KFC; i am from Georgia but i go to school up in New London, it is the worst possible KFC to ever go to. The food wasn't cooked all the way the restaurant is so discussing and it looked like they haven't cleaned that place in months. The chicken that i got was not cooked all the way and the people there aren't friendly at all. DONT go to this KFC its not good at ALL. read more

So, biscuits come with nearly every meal and yet we must wait 10 minutes at dinner time for biscuits. Every time i come here it is something. FIX THE MANAGEMENT! read more

Chicken and mashed potatoes were alright. They messed up my order and gave me cornbread instead of a biscuit, which I could maybe understand if they were busy, but I was literally the only person there. Who the hell wants dry cornbread? read more

Terrible service, the food was wrong, not what I ordered, people behind me returning their wrong orders as well, there is a serious language barrier to say the least, Rude Staff to top it off, even the manager, not even worthy of 1 star..... not going back, ever!!! read more

Brittany the shift leader needs to get control of her staff, i visited this location 4/25 and after the Cashier (tall,man w glasses) blamed me for his mistake, he charged me $15 for 6 chickens and b4 i placed my order i asked if there was a combo/deals , he told me KFC "has too many pictures on their menu and they only have six combos " with an attitude i should of left then . My order came to $28 i asked if the $15 chicken wings be refunded/removed and then he yelled out "need a refund she said the chicken wings are too expensive" after that I wanted a full refund and already lost my cool by that point especially after Britney wanted to get loud with me.Why didn't he just say I need a refund? I had my husband go the next day and order the same exact thing I ordered and it came to $19.88 so clearly he don't know what he's doing and must be used to getting cussed out Britney the "shift leader" wouldn't give me the receipt for my records either to make sure I was refunded the $ which i was a day later , horrible experience. read more

Personally there was nothing wrong! The only problem was that the gravy was too thick. I literally could not stop eating the boneless extra crispy chicken. The seasoning was especially good. All I will say is that go there for the chicken- not the sides. The service was ok but what do you expect for fast food. Relatively quick service. Over all great! read more