I was told at the drive thru.. that NO LONGER do they have "fried" chicken???? WTF?!?!... I ordered a bucket and got just a SOGGY CHICKEN MESS?!? It was gross?!, not crispy...not grilled... just a soggy mess read more

My experience was great here, hot and fresh food from a friendly staff in a super clean restaurant. I really enjoyed everything more than I even anticipated. The $5 bowls are a good deal and the Nashville sauce is actually spicy. I don't usually rate fast food joints but I had such a good experience here I had to. read more

The service here is great and the meal is fast, the food is delicious, and the scenery is beautiful and funny.

This is probably the third or fourth time I've tried this location. Went in for the crispy chicken sandwich and it was anything but crispy. The batter was actually soggy and the Pickles were the crispy thing on the sandwich. read more

Comically bad. Went to drive through and they gave us everything except the chicken. Take the order, take the money, put the items in the bag. I cannot understand how this can be so difficult. 3 meals, nothing special and they forgot the chicken. It's a chicken place. Where they make chicken. read more

These guys rock. Came in with a larger order at 8:30pm tonight. Although they could not fill the entire order exactly as requested, they offered substitutions and set expectations flawlessly. I haven't written a review on Yelp in a while, but the professionalism of the crew working tonight compelled me to write a few words letting them know how truly appreciated they are and that I am thankful to have been served by them this evening. Keep it up! read more

Ugh. Went through the drive through tonight an hour before closing. Horrible. Got the $20 fill up original recipe. They advised they were short a thigh and drumstick. Asked if they could substitute with extra crispy on the 2 pieces - I said fine, no problem. Got home. 2 pieces were original, a breast & a thigh. The remaining 6 pieces were extra crispy - not what was ordered. Coleslaw MISSING. Been calling to ask on this issue- phone has been busy for last 40minutes. Ridiculous. read more

Terrible customer service and their manager is extremely rude. I'll never visit this place again and don't waste your time. There are better options in flower mound read more

This dump went even further down hill. Shorted order. Half cooked tenders. Check your bag before you leave drive thru. read more

KFC - What a dump. Check your bag before you leave drive thru. Especially if your white. - Fast Food Near Me - Highland Village, Texas

BEWARE of this location like it has the PLAGUE This is the second time that I have been to this particular KFC in the last month. Both times I had to ask for my sales receipt from the same person at the window. Asked for a 3 piece grilled with potato wedges and slaw and a 2 piece original with potato wedges and slaw, No drinks on either meal. I got mashed potatoes on both. We don't care for your M.P. On the 2 piece I was charged an extra $2.29 for P.W. (didn't get them) and got no slaw. On the 3 piece I got M.P. and slaw and was charged extra $1.00 for the slaw. We were supposedly charged for both the drinks according to the receipt without getting them. I have been in customer service for a number of years and during any type of training it was always explained that its costs less to keep a satisfied customer then to get a dis-satisfied one back. There are so many other fast food chicken chains to choose from. Don't waste your money at this one. read more

I ordered four of your fill ups. At the drive thru window I was given my four drinks and asked to drive up and park as the ordered would be just a minute. After 28 minutes an employee brought me half the ordered. I asked for the rest of the order so she went back inside to get it. After five minutes I walked in to get the rest of my order. After a few minutes the same young lady asked me what ckicken was missing from my order? I told her two of the fill ups were missing. After a few more minutes she asked me to go to my car and get the chicken so she could see what was missing. I went out and returned with what I had been given. She then told me it would just a few more minutes for the rest of my order. I then asked for a refund. She went to talk to another employee and then told me she could not give me a refund as a manager would have to do it. She then told me the manager left and she did not know where he went or when he would return. She then repeated that it would just be a few more minutes for my order. I asked her if she would enjoy the watered down drinks and cold food that I was given? I again asked for a refund. She said she no one there knew how to process the refund. I then asked for my receipt and left with nothing about 38 minutes after I first ordered per the time stamp of the receipt. I then drove to Chicken Express and received a similar order in three minutes from start to finish. read more

Stay away. 3 consecutive visits were a disaster. First they said they didn't have my order, second 1/2 my order was handed to me so I had to go back, third was the worst. I drove up and was told they didn't have my order even though I showed them my email confirmation. They told me to pull forward while they fixed it. 3 minutes later they handed me a bag. I quickly checked and the right amount of chicken was there. When I got home it turns out the chicken was cold on the inside and seemed to be old. Tasted like cardboard. We suspected the chicken was in their metal boxes and given to us. The staff was rude and acted like it was my fault. My advice is STAY AWAY. I tried contacting KFC twice and never heard back. This store has hit bottom. Beware. read more

I love this place they are very helpful when it comes to certain orders since I have certain things I can't eat they were awesome about putting things on the side or taking them completely off even though it was a really absurd order. The good thing about it was they didn't mess anything up so me having to drive out to Highland Village from Lake Dallas is always worth the drive for me. read more

The manager here is so sweet, relatable, and respectful! It's the little things!!! Mainly come here just for the great service he gives, makes my day a little better! read more

I had a great experience at this location today. My mother in law and I ordered 3 piece meals with 2 sides and drinks. Everything tasted great, I don't understand the bad reviews. The chicken was crispy and juicy, love their mashed potatoes and gravy and dipping the biscuit in the gravy. KFC is the only place I can get good coleslaw now (unless I make it myself). I've been frequenting this KFC lately because Chick-fil-A stopped selling coleslaw. They are no longer an option for me. Plus they are closed today because it is Sunday - strange business practices but it's their loss. I always go inside to get the food instead of the drivethru. maybe that makes a difference? Not sure but I'll definitely go back. read more

Well Golden Chick wins. We went to this KFC location because they also offer a grilled chicken option. We get home and the $20 fill up meal was full of dried out pieces of grilled parts. No breast meat at all. Horrible.. .inedible. The one side of mashed potatoes actually melted through the Styrofoam container, so when I pulled it out of the bag it went everywhere. We should have known better....this isn't our first bad experience at this location, but it will definitely be our last!! read more

Soooo got old chicken strips and when I asked for fresh. They said okay. I waited for the new ones and still got he same ones. They just turned them over and put more bbq sauce. Extremely rude. It's not my fault that y'all over produce and are slow. I WANT FRESH CHICKEN!!!! Smh read more

This location does not honor nationally advertised promotions. Have had this occur at least twice this month.

I could bitch and complain but I won't . Suffice it to say. Once again , they shorted me an item on my order. I get so tired of getting home to find out they left something out of my order. This particular location is the worst when it comes to that. read more

Fried chicken and mashed potatoes. Simple menu and all American right? We have tried this location 2X in last 8 months and the one on cross timbers. Both a HUGE disappointment. Ordered mash and got mac and cheese. No apologies. She put the mac back on warmer and gave us mash. What? We had already driven away and could have done something to mac. Food was not fresh. It's 5:30 pm on a Friday! Prime time. Shameful but normal for a place we remember from our childhood... I hope the franchise steps it up. Sad that this American icon has flopped. read more

Food was burnt, cold, and dry. Not appealing at all. Quality has gone down. This was one of the worst chicken meals I have ever had.

You have to be kidding me. I pulled up to the drive thru. I asked for a 3 pcs white meat. "sir, we don't have any white meat" I asked to make sure it was still KFC. It was 7pm. They closed at 10pm! Really? The girl at the window (ordered taco bell) she said "we are trying to get off early" it was a weds night. No weather conditions. read more

This location is a disaster. Go ahead and close the doors :) Dirty, poor hospitality and service.

The worst chicken I've ever tried to eat. Placed my order at 5:40 pm and was told they only had 1 original recipe breast and no thighs. I should've driven off, but I didn't. I brought the chicken home and realized it had been cooked several hours before I purchased it. Dried out and not worth eating. My dogs thank you for a bad chicken meal. This is the second time I've experienced this result from your establishment. I will never purchase anything from your store again. Either stick to tacos or chicken because you obviously can't do both. Col. Sanders would be embarrassed. read more

I have never been to KFC in my life before this visit and now I know why. My son wanted chicken and against my better judgement I let him pick KFC. I passed up Chicken Express on the way there and foolishly didn't stop there. Got the family meal with chicken, mashed potatoes and biscuits. Mashed potatoes were less than average but what I expected, biscuit was ok but the chicken was horrible. It was greasy and outside was soggy. Fried chicken is supposed to be crispy. Never again. May have been the worst food I have ever paid for. read more

Went there with a buddy to get some food at 2pm in the afternoon on a friday (Lunch-time). we drove up and asked for a 6 piece chicken tender and a large sweet tea. The lady then said "a 3 piece?" my friend promptly said no a 6 piece and she then proceeded to tell us they only have 5.....REALLY?! My friend said fine the 3 piece will do. The lady then repeated the order to us as a 3 piece chicken tender and large tea. We said it was correct and drove around to the window where we paid and the lady gave us the 3 piece chicken tender and said by have a nice day closed it fast and walked away before even letting us acknowledge she forgot the drink. read more

This was the worst service I have ever gotten in my life. The manager was rude and condescending. Poor customer service. When you make a mistake own it. Not my fault you have been busy. It's not just me no one has give this location higher than one star. read more

(This is also a Taco Bell combo resteraunt) Came to drive Thru- Lady asked for order. Told her I wanted the 2 Chalupa combo with steak. 120 seconds later she said "Do you want chicken, beef or steak?". I said "I just told you, I wanted steak". 60 seconds later, And what drink would you like? Told her a Slice. 2 min later (again), I'm sorry, What drink was that? Told her again. (keep in mind i'm now sitting at the speaker for over 5 min to place my order). Finally get to window. She takes my money and ask me to pull up and she will bring it to me. The receipt says 3:55pm. At 4:05, with my engine still running and burning gas, I went in to get a refund as I now DONT HAVE TIME to eat lunch, had to get back to work. Told the manager (who I think was an employee (based on the uniform) who said he was a manager, gave refund and told them to keep the food. Bottom line... DO NOT ASK ME FOR MY ORDER AND THEN IGNORE ME. TWICE!. If you employee is busy, ask me to please wait when you ask for my order, I EXPECT to have the undivided attention of the order taker. And after all of that, it takes over 10 minutes to get 2 Tacos and a drink???? (Total time from entering the parking lot to time I leave was about 20 minutes). AND that was the drive-thru. AND NEVER GOT MY ORDER. Now I didn't have time to go anywhere else as I only had a 30 minute break for lunch. Had to finish my day hungry. UNACCEPTIBLE. read more