The first experience I had earlier this year I gave them grace and didn't post. 4 months later and the experience is worse. These 5 tenders were overcooked and dry and pieces have definitely shrunk in size. We added an extra biscuit but still only given 1 butter. Mac and cheese not pictured was spit out by my kids and thrown away. Never returning and wouldn't be surprised if they shut down. $24 for a 5 piece tenders with a side biscuit is crazy pricing. This is what I get for ordering fast food. Trashy food. Do not go here. read more

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$8 total for 2 tiny sides at KFC. Yeah, no! That's a ripoff!!!! Never again! I got home, opened my take-out package, only to be surprised that they gave me tiny sides. I thought it was mistake or some sort of joke, so I tried calling them, but no answer. I then drove down to their store & told them that they gave me the wrong sides. They insisted that it was the right one. HORRIBLE CUSTOMER SERVICE!!! $4.06 for tiny coleslaw & $4.06 for tiny mash potatoes!!! Come on KFC, you have to do better than this!!!!! SHAME ON YOU GUYS!!!!! read more

KFC - Smaller than my pen. - Chicken Shop Near Me - Kailua Kona, Hawaii

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eight piece bucket got home and there was only seven... How can you screw that shit up?

Horrible service. Ordered breast and received a thigh. When I mentioned it, I was told "none today, we're out." Entire restaurant, including men's room, was disgusting! read more

the chicken tender feels like trya eat a rubber duck food was not completely heated too & the fries taste HORRIBLE compared to other kfcs read more

Hands down...the saddest original crusted fried chicken breast ever. I grew up with KFC as an occasional special family dinner in my home town of Memphis and the chicken and sides were always cooked fresh to order. The chicken I just purchased at the Kona KFC was cold and so dry it resembled chicken jerky. We don't have many fast food chain restaurants in Kona and if this branch can't offer quality food then, another fast food restaurant that serves chicken and has quality product and services would benefit our community much better. Shame on the employee who served this inferior meal to my family. read more

If you run out of hot & spicy wings already for the day, why keep the sign outside? It's easy just to take it back inside until tomorrow.

The chicken had absolutely no flavor. This was the worst KFC I've ever had. The price is ridiculous 59.00 for a family meal. They also told me everything was in the bag but we were waiting in the drive thru so long we just drove off and later found out there was no biscuits Do NOT go here there are alot of options in the area. read more

Customer service is excellent!! The Kona workers and the Hilo workers, keep up the good work!!!

Workers don't care, stared at us when we walked in and proceeded to ignore us for two minutes. Talking on cellphones while making food and not a glove in sight read more

my husband bought a family meal; the chicken had absolutely no flavor. we love kfc; we won't be returning. so lame!

We preordered a large bucket of chicken for pickup at 11:00am When we arrived the order wasn't ready and were told it would be 30 minutes. When told that was unacceptable and wanted a a refund it was denied. I asked to see the manager and she refused to see me. We finally got our order and it wasn't what we ordered. Will not go there again. The chicken was dry and overcooked. read more

Zero stars for this place. Just paid $80 bucks for a bucket meal and we only got thighs and legs. When I called to complain the lady asked if she had my receipt and I said yes. She then tried to tell me that I got my full order then asked what I was missing. I said the rest of my chicken the breast and wings. She then asked how much I paid, I said over $80 and she said I should have paid more. There is an up charge for breast and wings. I called corporate and complained. Will NOT be going back. HORRIBLE customer service and a rip off! read more

This doesn't taste anything like KFC's original chicken. It tastes like they are trying to save money by just rolling the chicken in flour (no original spices) and frying it. It was a big disappointment! read more

Hours clearly state open at 10am.. We arrived at 10:15am and it was closed! Very disappointing

Just paid $52.00 for 16 piece chicken tenders! Seriously over priced- even for Kona! Never again read more

KFC - Recipt - Chicken Shop Near Me - Kailua Kona, Hawaii

Went to this KFC at 4:30pm to get chicken for dinner, but the dining room was closed, so we went to the drive thru. We ordered an 8 piece extra crispy meal, PLUS 4 extra wings. We were told they only had 2 extra wings available and it would be 30 minutes to make more. We decided to just take 8 pieces, plus the 2 extra wings. As we were leaving, I noticed there was no additional charge for the extra wings, and asked the employee if we had the 8 pieces and the 2 extra wings. She assured me they were in the bucket with the other pieces, but they were not. What we did have was 1 breast, 2 thighs, 1 leg, and 4 wings! Not at all was we asked for. Also, the gravy leaked out of the container, the coleslaw leaked out, and the paper bag that contained our meal was completely soaked through. Had to get another bag to get our meal upstairs. I called, left a message for the manager to call me, but it's been 4 days and no return call. This ranks as one of the worst drive thru experiences I've had. The employee was not very friendly and didn't seem to know what she was doing. I've worked customer service my whole life, and this location does not offer any customer service. I would love to talk to a manager/owner about our experience, so I hope this review will generate that call. read more

No AC in an increidble hot day and half the drink options are unavailable. No wonder they don't have customers despite being in a shopping centre read more

This KFC was literally all out of chicken! And we didn't find out until we were land and car locked in line. And it was a slow moving line. So we bought tenders because we would have had to wait in line anyway. If you are a Kentucky Fried Chicken, and you have NO chicken someone needs to put up a sign in the parking lot entrance or do something to make sure no one is stuck in line planning for chicken and walking away with supersized nuggets. ‍ read more

KFC - KFC drive through.... - Chicken Shop Near Me - Kailua Kona, Hawaii

Sorry I didn't read prior reviews. Assumed chicken would be tasty, hot and wonderful. NOT. Chicken not hot. Bland. No spices. Not even salt! Crispy tasted like plain corn flakes and too soft. Awful! Never had this exp at a KFC. EXPENSIVE! Disappointed big time! Save your money and buy somewhere else. read more

Got 8 piece meal, asked for 4 thighs and 4 legs. She said fine. After they changed us, they said they had only 2 thighs. And got cranky. We were the only ones in the place, kind of a tip off. The legs were overdone and look like somebody already got a bite from them. read more

KFC - KFC legs - Chicken Shop Near Me - Kailua Kona, Hawaii

If your young and understand the new machines then I'm happy for you but I can no longer buy food there. Older generations should not have to deal with this computer crap just to order food. People make it so you return. Not a frkn machine read more

I thought I had COVID after eating the chicken at this KFC. The chicken is flavorless and tastes like nothing. I wish I could give 0 stars.

I love KFC and sometimes this KFC produces wonderful chicken and side dishes and that other times biscuits are dry chicken overcooked. They are just inconsistent day-to-day try Willys chicken it's really good. read more

So sad I love KFC but this one has gone so far down hill it should either close or get new manager and staff. Went in to order 1 breast and a lg Mashed Potatoes & Gravy the person said we are out of breasts (how does a chicken restaurant run out of chicken) so I order A 3peice tenders and Mashed Potatoes & Gravy. Only 2 cars ahead of me and 25 min later i get to the window and she says $18.83. This was not a combo. Was going to just drive off but was hungry so i relented. Get it ho.e and the gravy was spilled all over the bag and the chicken was cold, dry and unedible. Dont even bother trying to call no answer. Wont EVER go back to this one. They need to fire the manager or sell the franchise to someone who cares. Just nasty food. Will be going to Willies Hot Chicken great employees and awsome chicken. read more

The KFC does not taste like regular tasty KFC, I actually had to put salt on the chicken where as you know you would never have to do that with original recipe KFC, this place is a joke. Don't waste your money. read more

Literally the WORST KFC I have ever been to in my life. Manager is extremely rude and snatches receipts out of customers hands. Ordered chicken wings that were soggy and tasted like they were fried in 2 day old oil. I understand this is fast food but your better off anywhere else than here. 0/5 stars. read more

asking to speak with manager, and employee keeps insisting, manager is busy "she is in the front" And wanted me to walk in the restaurant. Obviously, I am not stout the area that's why I am on the phone! Such a bad customer service. I was there 3 days ago, and would like to ask if my credit card was left there. Ugh! read more

Just opened. And the girl who served me felt like she didn't have energy to take customers' orders. They have a washrooms for customers to use. Dining area was empty trash bins were full. They're hiring at this moment. read more

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Disgusting. I took a bite and spat it out immediately. It was obviously cooked in heavily recycled oil. Never have I ate at a KFC and spat it out. You might have some that are better than others but across the globe its KFC. Here I wouldnt subject my dog to something this disgusting. read more

Incredibly rude service. Went in to the drive thru, cashier said may I take your order and I said, hi just one second please. She responded, "you need a second?" My husband thought it was rude, but I didn't reply. After looking at the menu for 20 seconds she very rudely and sarcastically said, "do you need a second or a minute?!" I couldn't believe it. It was so unnecessary. I told her she was very rude and drove away. As I was driving out she looked at me with a smirk, almost laughing at me. It's sad that people who have shitty lives need to project that on to others. read more

5 stars for tonight's experience. We weren't ever going to come back to this location after the last time months ago, but my son really wanted KFC. Huge improvement. I'm not sure if it was just tonight (12/6/23), but the crew they had did awesome. Very nice, could actually comprehend an order (unlike the lady everyone's been reviewing lately), they wore gloves/washed their hands, they didn't seem short-staffed, the order was correct/hot/fresh, and we'll actually return and hope we luck out with the employees again. read more

Went through the drive thru for the ten piece family menu, extra crispy. The server said that it would be an hour. An hour for extra crispy? Sure, I'll just hang out in the drive thru. We went with the original and there was no white meat. The biscuits were dry and inedible. For $42, I would expect something a little better than this. Never again. read more

I went the drive thru the other afternoon for lunch and ordered the 3 piece chicken strip lunch and it was terrible! The chicken didn't even seemed cooked enough and the batter wasn't even browned or cooked enough. I could not even finish one piece! The fries were terrible and cold. The only good thing was the biscuit! What a waste of money! Will never be going there again! read more

Never again. Bad service, terrible chicken way overpriced! No one there cares. I can take my business elsewhere! KFC has standards, this location does not meet the standards. If I could have posted a minus one I would have. read more

After 30yrs of patronizing our town's KFC here in Kailua-Kona, HI 96740. I must say it was the best tasty chicken I have ever tasted from them. It was 3pm. Chicken was light golden brown. Purchased the 3 piece meal. Wished I had ordered two extra pieces. Everything else was delicious as always. The mash, coleslaw and bun. I give them a high five on this visit. Haven't been there in almost 8 months. I'm glad it was satisfying. Good job. It reminded me of when I was a child and there chicken was finger licken good always. They were synonymous for that! Today they served it. I was content. Thanks KFC read more

We went at 7:45, def late but then they said they only had strips, literally nothing else. They said they stopped making food and when we asked when they said they stop cooking at 6:30... THEY CLOSE AT 8. Not only annoying but also gross asked why they were closing early and they just stopped responding worst fast food experience don't go maybe they'll get replaced with a spot that makes food till they're closed read more

Ordered a classic sandwich. Instead they tried to sneak a chicken finger sandwich in its place. Called them out on it. They made a new sandwich, another 8 minutes. Now they served me the sandwich with either the bread from the sandwich I returned or old bread. They should close this location down. read more

Posted hours says they close at 8pm, why are you folks running out of chicken at 7:07pm!!!!!!! This has happened on multiple occasions..the Hilo side location is never like that!!! Stop trying to go home early and serve your customers till 8!!! read more

We ordered the four piece meal... when we returned home to dine about 10 miles away we noticed they placed 3 pieces only in the box.. tried calling but it's an obsolete phone number.. tried sending email to the company fir a refund but the address was wrong.. Very disappointing... it's not like we can easily drive back to get the 4 th piece of chicken.. read more