Was very impressed with my first visit to this location. The staff were friendly and very…read moreprofessional. Even with their soda machine down they handled customers disappoint ahd questions well. Serving sizes were big and I loved the Cajun fries. Will definitely be back!

If it wasn't for my last visit, this would have been a 5-star review. I hope this was an aberration…read moreand the quality of the tenders is not slipping. I wondered if now that they've been open awhile they are now serving smaller tenders? The chicken - I have dined here 7-8 times since it opened. With the exception of my most recent visit for dinner on 7/10/26, the tenders were big, well-seasoned, juicy and crispy. I was disappointed on the last visit. The tenders were much smaller, were overcooked, and dry. I hope this was a one-off, because I would hate to see the food quality go downhill. The fries - the hand-cut, perfectly cooked and seasoned fries are amazing. The servings are huge, and the fries are hot & crispy. They serve the best fries I've tasted. The condiments - I love the condiment bar! They offer a wide variety of sweet, savory, spicy dipping sauces which you pump into serving cups and come back for more! The fountain beverages are also self-serve with free refills. The custard - I've only ordered the custard once. We took it home and it was very good. You won't be disappointed. However, right across the parking lot is Humble Cow ice cream and, given the choice, I definitely prefer Humble Cow. Service - the service is always efficient and friendly. I like that they bring the food to your table as soon as it's ready, so it's always fresh & hot. Atmosphere - the restaurant and tables have been clean on every visit. They have some TVs for watching games. The high ceilings make it overly loud and the air conditioner makes it so cold you'll want to have a sweater handy. The photo of tenders was from an earlier visit. They were much smaller on the latest visit.

Ok, where to start…read more.. (Slightly off topic) Years ago I worked for a company called IKON, and that name was an acronym for "I Know One Name"... after today "I Know One Name In Chicken" Wings. IKONIC WINGS!! We've lived in Grays harbor for 5 years, and all this time there are staples from Seattle that I continue to search for. A good sushi place. A good Chinese place, A good Reuben Sandwich. A good serving of wings. I came across a TikTok or Insta Reel about this place (as I've found many in Thurston that way) so I thought I'd check it out. Well I have to look for further, this place is quaint with wonderful decorations, and a small amount seating. I knew their focus ahead of time was take out, and that's what I was there for. The gal at the counter was very nice, we had a good conversation, we talked about the menu, the sides, and I asked her recommendation for sauces. She told me her couple and I went with it. I ordered a main sauce and then asked if the other sauce if they could be on the side so I could try a variety, and she said she could put them all on the side and I could try them out. (In hindsight I am glad I did because these travels 40 minutes back to grays harbor and they double dipped breading was still crunchy... YES!!! Still crunchy.side note: because we love rural I have a powered hot/cold box that keeps food warm or cold for long drives) The breading has great seasoning and flavor, the plain mean (after the first bite) is seasoned well and very tasty. The wings are very large, which is the way I like them. I tried the Buffalo and the Sweet Blaze, and they were both amazing. I dunked heavily and then topped with some bleu cheese... this is the ONLY wing joint I'll go to. (I think like the heat in the buffalo I think a little over the sweet) The honey biscuits were not too sweet, and very amazing. I couldn't try the Waddles as they were sold out but thats ok, I'll try them next time. Oh and there will be a next time, many next times :) As I started... now "I KNOW ONE NAME IN CHICKEN" Wings Thank you for an amazing experience, and amazing customer service, and a wow moment with that very first bite, and then the oh wow moments as I proceeded with my meal.

Once again... Ikonic absolutely KILLS it…read more This time we added the shoestring fries and biscuits to our order and... whew. They were every bit as amazing as the wings. Honestly, if you looked up "Ikonic" in Webster's Dictionary, it should just say: Exceptional food. Exceptional service. This is my GO-TO anytime a wing craving hits, and after trying plenty of places, I can honestly say nothing and no one compares. Their wings are always extra crispy, perfectly sauced, and packed with flavor. Whether you call, drive over, order through DoorDash, or have someone else pick it up, do yourself a favor... when that wing craving hits, head straight to Ikonic Wings & More. Trust me. Your taste buds will thank you.

I really would come here more often if it wasn't so busy during peak times. Did happen upon the…read moreLacey location this evening with my dad and loved my spicey chicken sandwich meal. At about $12.00 for meal with drink, pretty reasonable. It's the outstanding service that truly impressed me. Even with staff that are mostly teenagers, the service level is high. And the fact that this a Christian-owned chain all but seals the deal for me. Be sure to get the Chik-fil-a sauce for your fries. Pure bliss!

Darn you Chick-Fil-A and your festive light tunnel! My kids beg to go through the drive thru every…read morenight now. It's so cool!

We go to Popeyes about once every two weeks. we love their bone-in chicken. Each time we order…read moreour rub or dipping sauce is messed up. Not just at this Lacey store but also the French Quarter site. Today we had a wonderful expedience. Our order was complete correct! The guy (Tony) that took our order even took the time to tell us about a special going on which saved us money. Tony is awesome and I am praying he is still there when we go back.

Dear Popeyes Guest Care and Ambrosia QSR Leadership,…read more I am requesting that this complaint be reviewed by Paul Abeline, Director of Operations for Popeyes at Ambrosia QSR, as this issue reflects a recurring operational problem rather than a single order mistake. If Mr. Abeline is not the appropriate contact, I respectfully ask that this email be forwarded to the appropriate member of Ambrosia QSR leadership. I am writing because I have reached the point where I feel compelled to escalate my concerns regarding Popeyes Store #11363 in Lacey, Washington, which is operated by Ambrosia QSR. This is not about one missing packet of cocktail sauce. It is about a repeated pattern of inaccurate orders from this location. Time after time, items, sauces, or other parts of my order are missing. As a paying customer, I should not have to inspect every bag before leaving or repeatedly contact support over mistakes that should have been caught before my order was handed to me. After this latest experience, I reviewed public customer feedback for this location and found that I am far from the only person experiencing these issues. Numerous reviews mention missing items, incorrect orders, and incomplete meals. While every customer's experience is unique, the volume of similar complaints suggests this is not simply an occasional oversight but an ongoing operational problem that deserves attention. Tonight's order is just the latest example. My order confirmation clearly lists Cocktail Sauce with my 8-piece Lemon Pepper Butterfly Shrimp, yet it was not included in my bag. When I attempted to report the issue through the Popeyes support system, I discovered that Cocktail Sauce was not even available as a selectable missing item, despite being listed on my order confirmation. I have attached screenshots showing both my order confirmation and the support page. To make matters even more frustrating, I contacted Guest Care by email only to receive an automated response directing me back to the same support page that had already failed to address my concern. Rather than resolving my issue, I was simply sent in circles. I am not writing to complain about one missing packet of sauce. I am writing because this location has repeatedly failed to provide complete and accurate orders, and the current support process makes it unnecessarily difficult for customers to report legitimate issues. As a customer, I expect that the food I purchase will be prepared accurately and completely. I also expect that when mistakes occur, there is a functional process for reporting them and receiving assistance. Unfortunately, neither expectation has been met. I respectfully request that: This complaint be reviewed by Ambrosia QSR leadership rather than simply forwarded back to the local restaurant. The recurring order accuracy issues at Popeyes Store #11363 be investigated. The issue with the Popeyes support system preventing customers from reporting missing items listed on their receipts be corrected. Appropriate coaching, accountability, or operational improvements be implemented to improve order accuracy at this location. I receive a response outlining what actions Ambrosia QSR and Popeyes will take to address these concerns. I enjoy Popeyes and would like to continue being a customer. However, the repeated mistakes at this restaurant have reached the point where I no longer have confidence that I will receive the complete order I paid for. I sincerely hope this feedback is viewed as an opportunity to improve the customer experience rather than as a complaint about a single missing condiment. Thank you for your time and attention. I look forward to hearing from someone within Ambrosia QSR leadership or Popeyes Guest Care who has the authority to investigate these recurring issues and provide a meaningful resolution.

First foray into QDOBA and happy I stopped by. Opened recently, the location is walking distance…read moreto my home. Adjacent to my other new favorite restaurant, my choice of where to eat just got tougher! The young man who took care of me was fantastic, freely offering that the model is similar to Chipotle, but 'better'. I'm inclined to believe him, at least based off my single experience. I ordered a 'choose your own' bowl with chopped steak as my protein. All ingredients tasted fresh, and looked equally fresh. If you download their app, you get free chips and queso. That was a nice surprise. I highly recommend their 'Diablo' queso! I'm coming back here very soon. Super satisfied!

I had QDoba years ago at a catered lunch in Seattle. I liked the classic easy to eat food that…read morewasn't honestly too much one way or the other. I was so excited to have them locally, and adding them to the fresher and " cooler" selection of dining options in the Hogum Bay plaza is a natural fit. The restaurant space is clean, and simple. Not too much one way or the other, and fairly open. The staff here is obviously new, the communication between them wasn't smooth. The kid who was the server got asked a question by the cashier to ask the cook, when he went back he couldn't remember the cashiers name. I expect they'll get better at this as they go along. Food wise, I was under whelmed. Portions were so measured I'm sure the server put a little back in every helping. There wasn't one thing in my burrito that was hot, let alone warm. The burrito shell was a bit too chewy for me, but the flavor was there. I do like they it didn't have the saturated cilantro flavor that a competitor has, I just don't care for the stuff. My burrito was the beef, and my wife's bowl was the adobo chicken. Her feedback to me on the bowl, was the same as my burrito, ok flavor but not hot or warm even. We signed up for the club card, and got the promised chips with queso, the queso was very good actually, but the chips were undercooked and over salted. Honestly, I don't believe in excessive negativity, so just trust my words on their done-ness and saltiness, I opted to not provide pictures them. My wide did give in-restaurant feedback about this. I'm not a fan of high salt, so my wife said not to even waste time on trying them. If it were me, I'd opt for the food at several competitors locally, and maybe skip going here again on my own. We believe in second chances for businesses, so we will maybe go back sometime as a couple, in hopes of a better experience. Id gladly edit this if our return visit yields another result. I hope the employee connectedness is better, the food a lot warmer, the chips a bit more crispy, and the salt a little less liberal. Slightly below average for me.

I was in Lacey for a business meeting and found this place using Uber Eats. Prices are really good…read moreand the take on the chicken is great. To go packing was biodegradable. They prepared the order quickly. I ordered the Monster Sando Combo which was really good.

False advertising! Sandwiches lack any substance, smaller size, frozen low quality chicken, pre…read morefrozen low quality bacon, missing ingredients (no tomatoes), cheap circle k like bread, not toasted as advertised... absolute bait n switch disgraceful attempt at providing a service. Oh, and I ordered two different sandwiches, but only got two of the same sorry sandwiches described above. Stay away from this ghost kitchen that I suspect is really Danny's.

Really! I mean I wasn't expecting anything mind blowing but I was at the very least expecting the…read morecheese to be melted on a grilled cheese. I guess I got the DIY version.

I feel like this needs more likes today was awesome the food was yummy staff was very friendly i…read morethink this place needs more positive reviews i get it sometimes the food isn't good but i think any fast food is like that the staff were very friendly and super fresh came out piping hot i usualy order a plain spicy chicken sandwhich they always get it right i love jack in the box sure it's a bit pricy but it's really good the floors were a bit dirty but most of it was cleaned it took like 3 minuets to get our food i can wait as long as it's fresh and it was also we got free coffee i would come back. Thanks for the fresh and amazing service.

I ordered the lunch combo special for $20, almond chicken (nice portion, ok taste), lots of Lo Mein…read more(delicious), big scoop of fried rice (a bit bland), and the Tuesday beef soup was absolutely delicious (the best part of the meal). Service was excellent. The price was just a tad high for lunch but I'd eat there again.

I've never had Chinese take out not taste anything like Chinese food. This would be a first for me…read more If you do not like authentic Chinese food, this is the place for you.

Rachel was so sweet and professional. Great customer service! I only had big bills and they…read moreaccommodated for change. The food was hot! And delicious I ate it too fast to take a picture lol. Baja blast was crisp and yummy. My favorite location in thurston county!

I ordered a Baja blast freeze and received an empty cup?? There was no offer for substitution…read moreeither geez

I only came here because it was Veterans Day, and holy crap -- this was the best Veterans Day deal…read morethat I saw! I visited 8 different restaurants that day, and this one stood out. They gave a full combo meal with 4 Detroit-style pepperoni pizza slices and a soda of your choice in a bottle that you could easily take home. They even provided plenty of napkins, which I thought was a nice touch. The way that they ran the Veterans Day event was impressive. Just note that it starts at 1100 or 11AM, even though the location opens easier. There were about 25 people in line, and they were able to get all orders out in roughly 30 minutes. I was really surprised by how competent and confident the staff were. Honestly, this is probably the best staffing that I have ever seen at any restaurant in Washington. They did their jobs with smiles and politeness when they served each customer efficiently. I do not have many critiques -- my only personal reason for a lower rating is that I am not a big fan of Little Caesars pizza. A bit hardy, especially with the crust. That said, this location is by far the best that I have been to in the entire chain. The staff and kitchen should be really proud of how well they handled everything. One other thing to note is that there is no seating available. There is just enough room for a line to form and order at the front counter. There is also no restroom, so if you are planning a quick pit stop, this is not the place for that.

Didn't honor the Amazon Prime $5 pizza (valid 6/15-6/26). No wonder they don't get more business.read more