KFC used to be the gold standard in chicken. Now it's greasy, still love original recipe. For chicken too expensive. Service is what it is, eh. Inside facility another is what it is, not too clean. read more

Ordered for dine-in. The employee doesn't seem like he wants to take our order or even be there. We ordered rootbeer float, chicken tenders w/ sauces and papa burger meal. Sat down with the rootbeer float and there was no spoon provided. Had to go to counter to get a spoon. Food was ready, sat down again and there were no sauces provided as requested. Had to go to counter and all employees were in the back out of sight. Sat down again and started to eat. Not a single napkin provided nor any available on tables/counter to get ourselves, again had to wait at counter for help. They seem to miss the basic stuff and have a poor attitude on top of it. this place sucks. read more

I would give zero stars if I could. I ordered on the app. The app said my order was completed. The store is made me wait 25 minutes more.

When we go to KFC we know what to expect in regards to quality of food, so they were good on the kfc bowl I ordered, however they didn't ask me if I wanted it spicy or not. Due to that I got the wrong type and was heavily disappointed for I risked leaving the house for the wrong bowl. Roger the polar ice swirl cookie dough but they simplify sprinkled these cookie dough cubs and it wasn't infused into the plain ice cream, extremely lackluster. Overall I didn't have a good experience this time around. read more

This is the worst KFC you will ever experience. They never have shit ready. The stall act like you're inconveniencing them if you ask them anything. If this place closed down it would be doing West Sacramento a big service. I think if you read the scream and get the order right. Go back to school and learn to read. And the wings here are a joke. The look like they come from game hens. Maybe they should have Costco show them how to buy chicken. This shit is a joke. read more

Strike 3, this KFC is OUT! I've been there three times in the last few months. Every time no matter what I order I am asked to park and wait for it to be made. This is not acceptable. Not only that, every time they get at least one thing on my order wrong. My latest trip, I made a HUGE deal of telling them I did not want cheese on anything. Well, guess what, I got cheese on the one thing I made the biggest deal about not having cheese on. Oh, and it took 30 minutes for me to get my order! Why? Oh, is it because they are making things for Grubhub, Doordash, Postmates, and all the other food delivery folks before they make the drive through orders? I'm done! Stick a fork in them, please! read more

Why I keep giving this place a chance I will never understand. Tuesday nights are buy one Papa burger combo and get one free. I ordered 4. In my head buy 4 get 4 free. I only get charged for 2. When I ask if I could get another one I was told only if I go around and come back through the drive through. Really they mess up and I am supposed to wait again. read more

KFC - Fast Food Near Me - West Sacramento, California

I came here to purchase a large milkshake. The menu above the registers says the cost is $4.99 for a large. The woman wanted $5.89. I left. RIP OFF!!! read more

KFC - KFC in West Sacramento - Fast Food Near Me - West Sacramento, California

Just went to our only KFC in West Sacramento on Westacre Rd. Haven't been there for a long while because their service sucked. So today I decide to go there and order my usual, 4 crispy breasts and 2 large fries. I was told by the lady at the window that they had NO BREASTS AT ALL and it would take 30 to 45 minutes to make some fresh. By now I'm pissed! This is the same shit that happened before and why I stopped ordering food from this location. If the manager can't do her job, then fire her ass and hire somebody who is competent to do the job right. I wish this was the end of the story but it's not. Looked in my rearview mirror as I was leaving and saw my next-door neighbor behind me. I left the store and drove home. The neighbor arrived a short time later and had 2, 16 pc chicken meals WITH BREASTS! All this location does is tarnish the great reputation of West Sacramento, CLOSE IT DOWN!!!!!!! I'll save the part about the idiot in the drive thru window that speaks and understands very little English for another time. read more

Pulled up to it at 7:45 and everything online says open but the are close woth just a sign infront of drive thru

I used love coming to this KFC but Im officially done. The food is just terrible. It just gets progressively worst. I didnt mind the terrible customer service but now its showing in their food. A while back I had a batch of burned fries and it had the flavor of oil that hasnt been changed for weeks. Today since they discontinued the Nashville chicken sandwich i had to order the bacon burger. They gave me 2 patties cheese and a pickle on it. How do you forget the bacon on a bacon burger? The root beer i ordered had 4 cubes of ice and was 3/4 of the way filled. Wtf? And the fries were cold. I dont know which KFC is the worst but this has to be near the top read more

This is the first time I've visited this location and I'm in no hurry to return. They were out of chicken. How does KFC run out of chicken? I give them two stars for their A&W food I reluctantly ordered since there was no chicken. read more

Okay first of all, two times in a row we placed an order over DoorDash for delivery, first time it took forever and the driver kept waiting outside as they requested from him. After literally over an hour (an hour and half to be more specific), they told him that they are closing and ran out of chicken I'm like wth?!! Second time, something over DoorDash, and they straight up told him that they won't take or do my order!!! Like I'm their evil stepmom or something lol I called the restaurant and the chic was hella mad for whatever reason, fine okay life is hard, kill em with kindness or whatever, and i asked her why wouldn't they take my DoorDash order? She said we close and we outta chicken! I was like again? How could y'all be out of chicken tho? That doesn't make any sense!! Anyways, she gave me an attitude and i was like forget it and hung up. Then my fiancé and kid have been waiting there for god knows how long. They went through the drive thru, and the associates asked them to turn around and wait in the front, and they've been waiting for good 45 minutes now!!!! I'm not quite sure if it's the pool of people they hire? They just don't want to work to begin with? Or is it lack of training from their supervisors/managers? Or what is it exactly? But can you please get your together ? Coz i really love KFC and it reminds me of good memories from back home in Egypt Thank yooou! read more

Macaroni and cheese is hard to get wrong. Yet I found myself waiting 17 minutes for it, that's all I asked for: and no one could scoop it into a container and hand it to me. And meanwhile there's a guy st the register fully aware and just resting his hands on the counter telling me sorry, they haven't handed it to me. Like, cmon bro, wash your hands grab the scoop and handle it. I have never been so shocked at lack of intelligence read more

The food was delicious. Staff were courteous and explained that my order would take awhile due to the dinner rush. Still a delicious family meal was delivered as soon as possible. Thank you to the staff for working hard and preparing delicious chicken, while being professional. I will be back, dattebayo! read more

I placed an online order tonight for an 8 piece meal. I was emailed a 5:36pm pickup time. I arrived at the Westacre Road restaurant in West Sacramento. The person said that the order would be ready in the few minutes. 20 minutes later, she then said "5 more minutes." While I was waiting, a corporate inspector came in to check on the store. She walked around taking pictures of the chicken in the rotisserie but didn't seem to notice the guy who'd been standing there for an hour. When the order finally came up after an hour, the person said "sorry for the wait." I asked if she could send over the inspector, and that the hour wait was unacceptable. She went to get the inspector who said "I don't take complaints... have him contact corporate." The person at the counter then told me to write corporate to complain. She then said "sorry, but if you didn't like waiting you should have cancelled your order." This was a HORRIBLE way to treat customers and I'll be unlikely to return to KFC anytime soon. read more

No stars of possible! Out of chicken on a Sunday at 6pm. Its a damn chicken restaurant! Rude staff. Ordered from A and W menu and was told 5 minute wait. Took 25 minutes to give me cold food with molded and hard bun on burger! Absolutely the worst experience! I will be calling corporate! No receipt either. So they owe me my money back. read more

If you want to wait 30 minutes to get cold ass food then come here. Just went through the drive through , ordered food, they told me to park in front because they have to make it . 30 minutes later here comes my cold ass food. I go inside to get my refund and it smelt like marijuana in there . read more

Got my Postmates here. 80% of my order is wrong, and I wasted more money than I should have. Didn't even get any of the condiments I paid for. Absolute trash read more

Worse KFC I've EVER been too. Nobody speaks English and their slow as molasses!!!!! Terrible customer service!!!!

Food was not what was ordered the cost was not as good as posted and wait at drive tru was rediulious for 2 pieces medium drink 2 sides the chicken was not original was not tasty and cost over 10 dollars read more

This KFC seriously need better management and customer service skill improvement. Was picking up an order, 8 piece chicken bucket and 2 mac n cheese. They said to park in front of store and they'll bring me the order. After 15 minutes of waiting, my order was not ready so I ask the worker that brings out the food about my order. He ask name on order and he'll go check. But he did not give me a answer afterward when he brought out more order. So I ask again after 15 minutes. He ask for name of order again and what was in that order. I told him what was on the order and he said it'll probably be another 30 minutes for my order because of the mac n cheese not being ready. Unreal. read more

Hot caca. The people who "work" here have obviously given up on life and it shows through their "work". Of course if I worked at a KFC, I'd have very little hope for my future too read more

Worse location i ever visit , we stop for dinner they have DT only open, there was a couple cars ahead of us and one behind, we order and the order taker was extremely rude and very unpleasant. We got the window and the same person cash us out, I ask for sauce for my tenders she said pull to the front and ask when you get your food. We waited about 7 min until we got our food, they didn't brought us any sauce so I ask. The guys said ouch let me go get it that for you. Food we no what to expect but the service is horrible. read more

If I could give this a negative I would. Is doesn't deserve a star. Filthy filthy. Staff is very short and rude. All booths and tables are dirty. No fresh fries or wedges. Waiting so far 15 min to order. read more

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Worst location i have ever been to. They dont ask if you want your colonel sandwich buffalo or regular, nor do they ask if you want any sauces. Went through the drive thru just to be told 5 minutes for some tenders... waited and waited for 20* minutes in the hot ass heat, just for the manager and another young lady to come out and yell at us for no reason saying "get the FUCK out of here, dont come back!" she said we "yelled at her employee" ?? we were in our car minding our business waiting for FOOD. so i have no clue what she was talking about. food is never fresh and fries were burnt. save yourself some time and money ;) reported management to corporate and got myself a voucher! read more

I think things are turning around about a bit here. Past few times have been good. Weeks ago, tried to order a burger, but they said they couldn't make one at the moment. The manager, I think, blonde hair, was talking in Spanish to the cashier helping me. I understood his Spanish. He said he would personally make our burgers, as something was wrong with the cook top. Friggin awesome, made my boy happy. Then again, a few days ago, they didn't have enough original for a 16 pc. This same blonde haired manager, asked if I could wait 5 min as fresh batch was almost done. Really made me happy, as 5 min is very acceptable.. In the past, I was told you were out or they'd have to make it and wait a long time, or just throw crispy in the bucket which I don't care for. Anyhoo, this mostly Hispanic staff (which I love by the way) seems to have turned this location around, they seem to work well together AND actually care about it's customers. Si se puede, buenas suerte!!! read more

they said they were closed at 9:40pm when online it says theyre open till 11pm, dont go here they're little liars.

The gravy looked liked coffee. Water and black, the chicken was all beat up. Bad day to go get some chicken read more

KFC - Is that suppose to be gravy? - Fast Food Near Me - West Sacramento, California

Just...wow. Even for a place that considers itself "fast food", this place is absolutely and wholeheartedly the epitome of ridiculous. Service is SUPER slow ( On a positive note, if you are a snail you will love the service, in contrast to my experience as a human ), and my sandwich was messy and falling apart while trying to consume. I only came here because of convenience. Meh, I'll FORSURE pass on this one next time. I feel bad, too, because the staff were actually pretty chill ( and, to be perfectly honest, the best part of this bad experience ). read more

Placesucks got a bucket of looks like re cooked chicken over cooked an dark the side were ok but the chicken read more

KFC - Fast Food Near Me - West Sacramento, California

Its a broken record on here now. Slow slow slow slow. Zero urgency from employees. Never again. I really hope management see these yelp reviews and decides to do some training. Btw, ive been in this store now for 25 minutes and still waiting for grilled chicken. Really, noon on a friday and no chicken? Ridiculous read more

Tried they're new nuggets. How does a chicken joint absolutely fail at nuggets. On tv you see sizeable pieces, in real life they're the size of grapes, undercooked, no crispy nothing. read more

The manager here is a rude bitch who shouldn't have that job if she doesn't know how to talk to people. Starting a convo out with "the next time I tell you" isn't professional AT ALL. I am not a child. read more

They are lucky to get 1 star. This KFC location just keeps getting worst. This is the third time I have went to this West Sacramento location. Soggy, uncooked and greasy chicken. Strike 3 and that's it. I just had the taste for some good old fried chicken. They need to close this location. What happened to KFC? The chicken sucks. read more

Food was good. And maria was wonderful, excellent customer service. Best kfc i went to

Stay away from this location. The staff doesn't know how to count change. I come there today and went drive thru. I ordered 2 combination meals and added a large mashed potato and large gravy as extra. The last thing I asked before leaving after paying....are both the potatos and gravy in the bag here...yes the gal tells me. About as smart as a stick...they did not include the gravy and didn't discover this till i got home. I got ahold of KFC customer service and told them I would like the order corrected and send the missing gravy to my home by Grub Hub or Door Dash or any other way as I didn't feel I should have to drive back to get a replacement large gravy. I was told because I went through "drive thru" they couldn't help me. This place sucks all around. You can't get baked beans or corn on the cobb any longer...just crappy sides but I'd like my gravy credit without having to drive back there. read more

Made an online order. Went to pick it up at 19:30 ( dining room advertised open until 22:00). All doors all locked. Knock on windows. No answers. Finally got at the drive thru window and told them about that. I got as answer that there was a lot of people coming in! DUDE, you're a restaurant!!!!! Basic of making money is to let customers in! read more

We came in and stood their for 10 min waiting for someone to take our order. The manager was sitting in the office and looked at us 3 times and did not once asked if she could take our order. We said excuse me twice and she finally looked over and we asked if we can get someone to take our order? She ignored us! Finally a you lady cane from around the corner and said that she didn't hear us come in. By this time I had to use the restroom so my fiancé said that he would put in the order. When I came out of the restroom he said let's go! They said it would be 35 minutes for fresh food! Please stay away! They do not want your business! If you order fresh food be prepared to wait! read more

Hi guys i been to this store 3 times this week and i order exactly the samething. When I'm in the drive way and im asked do you want honey with your biscuit or what kind of sauce do you want with your order. I EXPECT you people to f××king put what i asked for in the bag. I'm sick of coming home to just butter where SAUCE SHOULD BE. STEP YOUR SHIT UP read more