Ok..I rented from here to go to Universal studios with my daughter. At first...the hours did not…read moreaccommodate the return of the vehicle so Chris said I can drop it off at the carwash on the block. 1. When I picked up the car...it was NOT Chrus but another man. He had an attitude and was very rude. His attitude was horrible. I had to ask the Lord to make him stop because I was about to go off on this guy. He handed me the keys and said the car was all the way at the end of the strip center behind a gas station..no other help or information. They DO NOT bring the cars to the front if the building...they are so lazy and unprofessional. CONDITION OF THE CAR It was dirty...the inside of the windshield has not been cleaned for so long...the car kept saying the oil needed to be changed...clearly it is not being maintained. There was NO WASHER FLUID AT ALL. Now...they put a 250.00 hold on my debit card. I returned the car Sunday at 830 a.m. by Tuesday afternoon...they still did not check the car in. I called and asked them to close the car out and stop holding my money hostage. He acted like I should have allowed this since he let me drop it off there. It is not my fault they are open only . Few hours. It does not give a person the right to hold my money hostage for 3 days. I prayed against this location. Horrible horrible customer service. GO TO ANOTHER LOCATION IF YOU CAN...THIS PLACE SUCKS. I WILL BE COMPLAINING TO AVIS HEADQUARTERS ABOUT ALL THIS...

SERVICE: Car rental for 5 days while my vehicle is in the shop for repair…read more VEHICLE CONDITION: The cleanliness of the car rental was average. The vehicle's interior was generally clean but could have benefited from more thorough cleaning. The car has a neutral scent, neither remarkably fresh nor unpleasant. Overall, car was not outstanding but acceptable for a car rental. CUSTOMER SERVICE: I chose to rent a car from them based on the after-hours phone service information, which states that they offer free drop-off and pick-up service within 3 miles of their location. However, upon arrival, I was informed by the representative that it was a one-person operation and they do not provide those services and not to rely on the information provided by the after-hours phone service. To make matters worse, the representative did not accompany us to show the rental car but simply handed us the key and directed us to find the vehicle ourselves. We were left wandering in the parking lot, searching for the specified car. There were no instructions provided on the car's operation, either. Their poor customer service and inconsistency in their information left me feeling frutrated and dissatisfied with my overall experience.

I would like to acknowledge Branch Manger Justin for his attention to customer satisfaction and…read moreprofessionalism. He is very kind, respectful and pays attention to detail to make sure customers are taken care of. Justin is very good at multitasking by patiently supporting customers in person and over the phone. My family and I have used this La Habra Enterprise location on 5 occasions to accommodate our road trips. We have always reserved a car with anticipation and have always been provided with a good selection of vehicles. Branch Manager Justin took care of our needs for our 12 day trip. He upgraded us to a Dodge Durango GT, when we had spare tire concerns on one of their other rentals. There was no stress, he just made sure that as repeat customers we were taken care of. There was no upselling of services, he made us aware of our options with no pressure. I would highly recommend both Enterprise in La Habra and Branch Manger Justin for your car rental needs.

This location was going to get one star, but they lucked out on making the return process fairly…read moreeasy and quick. Picking up was less than ideal. I arrived at my scheduled pick up time, and they didn't have any cars available. There was one person there ahead of me, also waiting for an available car. Not one phone call or email about it giving me a heads up. They even tried to joke about upselling me to some premium car (a corvette) if I wanted, at an extra cost of course. I ended up having to wait 30+ min, waiting for them to try and get a car from a different location, until they finally got car in, and told me they were going to let me have it as a "free upgrade" which was bs because they had no choice. I will not return to this location. They didn't have the courtesy to give their customers a heads up, and then on top of that tried to make it seem like they did me a favor by giving me a different car. Terrible service.

for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

The car was fine but the location left a lot to be desired. There were only 2 employees working…read morewhen we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable.

My car was in the shop for almost a week. My girlfriend checked enterprise rent a car and they had…read morea vehicle in stock and ready for pickup immediately. The price was good and again it was ready for pickup on a Saturday morning so she booked it for me. There was only one employee on duty and 2 people ahead of me so I did wait for over half an hour, but the one employee called in assistance from another location to help with the rush and she was busy helping other customers so I wasn't upset. When the other employee arrived he immediately helped me and I was on my way about 5 minutes later. Car got decent gas mileage and was easy to drive. Return was quick and efficient. I'll use enterprise rent a car again in the future.

I unfortunately have been coming here for years and I will continue to do so only because of three…read moremajor reasons. 1. I am able to drop off the car on a Saturday, as the local Hertz branch is closed. 2. I can walk here. 3. When I do rent from here, it's because my company has a corporate agreement that makes the rental cheaper than going to Hertz. This is rare as I am also a President level member at Hertz and use my AAA discount. I would say 80% of the time, Hertz is cheaper. I gave 2 stars for how close it is and being open on Saturdays The minus 3 stars is for the following: 1. For as long as I have been coming here, the process on how the check you in and getting your car is not effective in my eyes compared to the local Hertz office. There is a longer wait time at Enterprise with more people than Hertz with less people. 2. I can go into Hertz and they always upgrade me from the cheapest car available to an SUV, Tesla, Challenger, Wrangler, maxima, etc, where as Enterprise will give me the car I paid for. The biggest factor to me is that Hertz wants me in and out where as Enterprise will have me wait for my rental to be ready. Don't get me wrong, I should get what I paid for but it's more important is to get me in and out fast. 3. When I am there and I have been waiting a while to go through the 1st stage of the process and check in, the workers will answer phone calls even though I was waiting in line. Then I have to wait even longer. If this was to happen once in a blue moon, OK but it seems to happen every time....just changed to 1 star....this wait is to often and the waits get a bit out of hand. For those wanting more examples of this, I have literally gotten phone calls to ask me if I can delay my pickup..no joke.

I had an outstanding experience with Avis thanks to Ronald, Ariel, and Joey, the manager…read more From start to finish, they were professional, friendly, and incredibly easy to work with. They made the rental process smooth, stress-free, and efficient, while taking the time to answer questions and ensure everything was handled perfectly. Their positive attitudes and exceptional customer service truly stood out and made me feel valued as a customer. It's rare to find a team that is both highly competent and genuinely pleasant to deal with. Joey leads by example, and it shows in the excellent service provided by Ronald and Ariel. Thank you all for making my rental experience such a positive one. I highly recommend this Avis location and look forward to renting from them again!

Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

Amber and Kyle were amazing ! I'm glad I was not influenced by other reviewers. I had such a…read morepleasant positive experience. Amber gave us a great rate and explained how their pricing works. She quoted us almost $9 cheaper Than Enterprise- which was my first choice only because it's closer to my house. Kyle happily extended our rental daily when I called and they were very accommodating as we were uncertain how long we would need the car. It's also super easy to extend online. Amber has a great sense of humor and Kyle is professional and calm. Great working combo. My only complaint is the location. It was very hard to find. They need better signage. It's located in a shared lot with an RV center. Easy to miss.

Hertz is the worst and this location proves it…read more I rent tons of vehicles for my business and personal use. Rented a 7 passenger suv and when I arrived they told me they didn't have anything available. I asked why I wasn't given a courtesy call to let me know before I took an Uber there. They responded with the last costumer just extended 30min before I got there. So they had 30min to give me that courtesy call. They the. Said they "might" be able to have something at noon and I declined and asked them to cancel my reservation. They then proceeded to tell me they couldn't cancel and I would have to call customer service I looked at both of them and said not only did you not give me a courtesy call you want me to waste more time on hold with customer service? The guy said they would call. I walked out. I love my AMEX but it doesn't pay to be a Hertz Gold Member or even attempt to rent with Hertz. I called other Hertz locations in the area that claimed they had a 7 passenger suv on their site. Turns out all 3 locations have nothing even though they claim they do. Lesson learned will stick to Enterprise.

My girlfriend's car was going to be in the shop for several days, so I stopped by this Enterprise…read moreto get her a rental. This location is only a few miles away from my home, so we just showed up without a reservation so I could see what deals they might have. We arrived on a Wednesday morning at 9:30am, and there was only one other customer there who was just finishing up. The small interior is clean and well air conditioned. Jake was friendly and started our rental process. When I asked if they had any AAA, AARP, or other discounts, Jamie came over and said they could give me a shop discount since her car was being having repairs done and it wasn't just a leisure rental. Be sure to ask for the "shop discount" if it applies to you. In a little over 15 minutes, the rental paperwork was complete, we inspected the car together, and were on our way. The rental car was a hybrid 2025 Toyota Camry which was spotless inside and out. It did have some minor scrapes on the rear bumper from a previous customer. We had the car for three days and had no issues. I dropped the car off on a Saturday morning, and they were very busy. I arrived just in time as they were already helping two customers, and three other customers arrived minutes after me. Jessie assisted me with check out, thanked me for my patience, and apologized for the wait. The checkout process took less than five minutes. Their "pick up/drop off service" is only available weekdays and is limited to a three mile distance, so I had to take an Uber home. They are only open until 1pm on Saturday and are closed on Sunday, so plan accordingly. All employees were very friendly and professional. We had a great experience at Enterprise and would definitely rent a car from here again.

Jamie was so great! It was my first time needing a rental car and safe to say she made the…read moreexperience extremely smooth and easy. She was super nice and answered all the questions I had. It can be a little scary dealing with so much after an accident but this experience was quick and easy all thanks to Jamie!

I bought my 2008 Corvette from California Car Company. The deal was very straightforward and…read morehonest. If you are looking for a car with some personality they always have a good selection.

Typical tactics that hurt this industry…read more I have been in the industry 25 years and these type of unprofessional tactics whether intentional or not is what hurts the car business. I literally called before driving all the way from South Orange County to see a car that the salesman said was there. After arriving, sure enough the car was not there. Drove well over an hour to get here just to be given a story about why the car isn't there. Really disappointed. There is no respect for one's time at this business. I would strongly recommend think twice before investing time and or money here.

We rented a 12ft moving truck from this location as we were moving across the country and Niery…read morewent above and beyond to help us make our move as smooth as possible. She's extremely friendly, professional and knowledgeable. I could not recommend this location enough. Thank you Niery!

*COSTCO MEMBERS - BUYER BEWARE* This Budget Car Rental location in Fullerton, CA appears to be…read moreindependently owned and operated by a person by the name of Niery, and unfortunately my experience was very disappointing. Upon returning the vehicle, we questioned several additional charges that appeared unnecessary and unclear. Instead of receiving a professional explanation, the conversation became argumentative. We later attempted to call to resolve the matter, but the call was disconnected, making it very difficult to address our concerns. We were also told that certain protections were included with the additional insurance coverage we purchased, only to later discover separate charges for roadside assistance. In addition, there were unexpected "sickness fees" and Toll Road charges added to the bill, despite the fact that we never used toll roads during the rental period. I ultimately had to verify this myself through etoll records using the vehicle's license plate information. To make matters worse, the vehicle was not properly cleaned when we picked it up. It had not been washed or vacuumed, which gave a poor first impression from the start. Overall, the customer service, communication, billing transparency, and vehicle condition did not meet expectations. Based on my experience, I would not rent from this Budget location again.

I rent from the Avis location in La Habra frequently, and I've had the pleasure of working with…read moreMohammed many times. Even during busy rushes, when he is the only one in the office handling a steady stream of customers, he remains calm, professional, and incredibly personable. What really stands out is his attention to detail and the way he treats every customer like a priority, no matter how hectic things get. That level of consistency is not easy to maintain, and he does it exceptionally well. A true measure of someone's caliber is whether you would want them on your own team, and I can confidently say I would hire Mohammed without hesitation. He is an asset to Avis and a big reason I continue to return to this location

Rented an SUV for a 2 week, 4K road trip. Muhammad was very personable, helpful, and knowledgeable…read more Highly recommend.