Hertz is the worst and this location proves it. I rent tons of vehicles for my business and personal use. Rented a 7 passenger suv and when I arrived they told me they didn't have anything available. I asked why I wasn't given a courtesy call to let me know before I took an Uber there. They responded with the last costumer just extended 30min before I got there. So they had 30min to give me that courtesy call. They the. Said they "might" be able to have something at noon and I declined and asked them to cancel my reservation. They then proceeded to tell me they couldn't cancel and I would have to call customer service I looked at both of them and said not only did you not give me a courtesy call you want me to waste more time on hold with customer service? The guy said they would call. I walked out. I love my AMEX but it doesn't pay to be a Hertz Gold Member or even attempt to rent with Hertz. I called other Hertz locations in the area that claimed they had a 7 passenger suv on their site. Turns out all 3 locations have nothing even though they claim they do. Lesson learned will stick to Enterprise. read more

I was referred to Hertz Placentia by my auto body shop. Before going, I called to confirm that my insurance would only cover an economy car, and the representative assured me that wouldn't be an issue. When I arrived, I was told there were no economy cars available and that I would need to pay extra for an upgrade to a mid-size sedan or SUV. Since that didn't work for me, I had my spouse pick me up so we could rent from Enterprise instead. I miss the times when car rentals would simply upgrade for free for convenience. read more

This place is a joke! First car they give me is a Tesla. Wouldn't charge or start. Then they give me a Nissan Rogue. A/C doesn't work during heatwave. Went to swap out and they said they couldn't because they have no cars. Asked for a discount, they said they can't do that. I've been in this car for 1 month with no A/C! How does a new car have broken A/C? They told me if I wanted a different car that I had to drive to Ontario Airport and pay the fee for returning the car elsewhere! Such crappy service! $260 a week rental and they won't fix the issue! Obviously they don't maintain their rental fleet! read more

I rent often from this location. Customer service has gotten ridiculously bad. Kyle use to be a very helpful nice service rep. Seems everyone that works here now doesn't know the concept of customer service or basic manners. Horrible customer service and they never have the vehicle you reserve. read more

This place need better service for the customers. I made a reservation to pick up my vehicle and when I showed up to pick up my rental it wasn't available. read more

Hertz Rent A Car - Car Rental Near Me - Placentia, California

This is the second and last time we will rent a car at this place. They twice tried to give us a smaller SUV than we rented. They accused us of putting a dog in the car because they found dogs hair that was left there from the previous Costumer and the car was not cleaned. Customer service is horrible! The attendant is argumentative and dishonest. read more

Guys here refused to rent me a car through my insurance company (Progressive) with a DMV printout from the kiosk and my passport. This is after saying they would! Very poor customer service and he seemed to think it was funny when I told him I had work in 2 hours. read more

Hertz Rent A Car - Front door - Car Rental Near Me - Placentia, California

Rented a car from this location. Told them I wasn't sure how long I need a car. Asked if I returned early would I get a refund. Was told yes. When I called to return early I was told no refund cuz I rented for a week. Wow. read more

I was charged for 6 days of rent despite returning the car back within 2 days. I gave the 5 star bc of the corporate office handling what's ethically correct. Refunded me the 4 days I didn't have the rental. read more

I got such a great deal on the SUV they rented me via Premier Body Shop, but then they turned around and charged me $10/hour late charge for the 3 hours I was late...which essentially equated to another full day rental charge. That just doesn't seem right! And the sale rep seemed very flippant about the additional charge. I won't be going back to this business anytime soon. read more

Amber went above and beyond to help me get into a rental quickly! Great service great customer service! 100% recommend hertz but ask for amber !! read more

Just a total disaapointment these paople are hard to get ahold of and don't return calls. Charged for something that was totally incorrect. read more

I rented a car from Hertz because my car was stolen. When I first got the car from the woman who was working there, she was very sympathetic and kind. She even upgraded me for free because I was clearly having a bad day. Unfortunately when I went to pick it up, the man there was less than kind. If you call Hertz in Placentia, the hours of operation are stated as 9-12 on Saturday, which I assumed was correct since I called their number. They were closed, which meant that I could not turn in the car. They are also closed on Sunday. I could not turn in my car until 4 on Monday because they are closed when I go to work. So I returned my car on Monday at 4 and asked since the information given to me was incorrect, I asked if they could waive the extra two days. He said, unfortunately, since the car was in my possession I was going to be charged. I told him that I tried to turn it in, but they were not there. He said that I should have checked. I called the number and played it for him. He heard that their own recording states that they are open until 12 pm. I also played him the video showing him that I was there on Saturday @11:30.H He said that any "reasonable" person would have checked more than one source to see if they were open. He also said that I should have gone to another Hertz location. I called both locations, that were open on Saturday and they said that they close at 12. I would not have made it in time. He said that I should have taken it to the service department at Ford. How am I supposed to know that I can just go to the attached business and give them the keys to the car? He was telling me all of the things that I should have done, which I did and then told me that any REASONABLE person would have done. I was more than reasonable, I did everything right and he was extremely wrong. He acted like I had inside information on how Hertz does business. He was extremely condescending and unhelpful. I will definately never do any business with that company again. I will also tell everyone this story, which has made a very traumatizing situation, of getting my brand new car stolen, much worse. read more

Please stay away!!! 1. Dirty car 2. Terrible customer service (store manager) 3. Customer always wrong policy They said the car in the photo was not dirty and the outside were water spots. read more

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Amber and Kyle were amazing ! I'm glad I was not influenced by other reviewers. I had such a pleasant positive experience. Amber gave us a great rate and explained how their pricing works. She quoted us almost $9 cheaper Than Enterprise- which was my first choice only because it's closer to my house. Kyle happily extended our rental daily when I called and they were very accommodating as we were uncertain how long we would need the car. It's also super easy to extend online. Amber has a great sense of humor and Kyle is professional and calm. Great working combo. My only complaint is the location. It was very hard to find. They need better signage. It's located in a shared lot with an RV center. Easy to miss. read more

I rented many cars this past year for work and personal trips. This Hertz is nearest to my home so I've had a lot of experience with this specific location. They're always a pleasure to work with. Amber and the team are great! read more

Manager Amber Rose was very nice and efficient. The customer service here at Hertz Placentia has always been exceptionally. I have nothing but awesome words and reviews to say . Thank you Hertz team. read more

I believe this location is a matter of necessity/convenience for many folks, like myself. Unfortunately, I need to rent from this location occasionally. My experiences have never been great, or too bad, until recently. I had rented a vehicle prior to this visit, and provided a review (to Hertz) of my experience. The vehicle I was given, was not clean, despite having waited 30 minutes for a wash. I bring this up, because I received call from the branch manager, shortly after submitting my review. Hertz offers an option if you do not want to be contacted regarding you review; I made that selection. Despite this, the branch manager called me and let me know she was not pleased with my review. Really?!?! I recently had to go back to rent another vehicle. When I arrived, there was a customer who was clearly frustrated. He needed a sepcific vehicle and when the branch manager arrived, she barely acknowledged him. I asked if I could rent 2 different vehicles on the lot, per the usual, I was told no. Last time it was because the vehicle I wanted needed an oil change that would take "8 hours". This time, it was because both vehicles were "reserved". I have rented from this location over a half a dozen times, and have never been given the vehicle I ask for. Based on my observations of other renters, this seems to be an issue for other patrons who visit this branch. Getting back to this rental experience, I was given a very small SUV, that was absolutely disgusting on the inside. Considering the experience I just had with the branch manager, I had expected some effort would be put into making sure I was given a clean vehicle. Nope! Despite Covid, I was given a filthy vehicle, with unknown dried liquids splattered throughout. Also had very visible shoe marks all over the seats (please see photos). If you do not need to rent from this location, I strongly suggest going to another branch, or other car rental company. read more

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Amber, the manager here, was very nice and accommodating to us! She helped me call a Lyft while I was waiting to get picked up. We rented a Tesla while my car was getting fixed and they were very patient in teaching me how to use the car since it was my first time driving a Tesla. The interior of the car was very clean and smelled like new. On the first day here, I saw another customer being rude to her and she maintained her professionalism in handling the situation. The other party was going to leave a bad review for her and complain to the higher ups, but standing from an outside position, I could tell Amber did her best to resolve the situation in a calm and fair manner. I knew she was great over the phone when we were speaking, and she had a great sense of humor in person, too. She was helping a customer during one of our phone calls, and she asked to call me back instead of having me wait 30+ minutes. I liked how she respected my time, and she followed her word in calling me back. Many places don't do that. Though this place is a bit farther than we had expected, I don't mind driving a bit more to get excellent customer service. Definitely would refer friends and family to come here. Thank you again for all your help, Amber! read more

Nat and Amber Rose were amazing! I got my car repaired and they picked me with a smile. Super friendly service and professional. I definitely recommend Hertz of Placentia! read more

Update to my last review, though initially not pleased with this location, I can say that the Manager Amber went above and beyond to make things right and square. Amber found the Tesla I had reserved, stayed open later since I was coming home from work. Would do business again with her at this location. read more

Let me begin by saying after being a loyal customer to hertz the past 10 years and never have I experienced The worst customer service, character defamation...from your manager "AMBER ROSE". Ruined my trip and made me lose a lot of business due to her emotional issues...falsified a report that made me lose my job opportunity which I flew up from hawaii for!!!! I hope no one ever has to experience the energy the darkness she carries, making her bad day everyone's else's..I will be following up with hertz corporate as well cause this is how you treat human beings let alone your loyal customers!!!! read more

Rude employees. When returning the car, instead of checking with her staff, the lady decided to accuse me the customer for leaving trash in her premise before taking the car which is not true. Beyond terrible customer service. read more

I had the most awful experience with Jesse at Hertz location in Santa Ana South Main Street HLE. Customer service was of no help, only Amber Rose at this location went above and beyond to make my trip better. She gave me her only 7 seater vehicle at no extra charge even though it was a higher class than what I had reserve. She also made sure my old reservation was cancelled and charges were refunded. I can't thank her enough for being so amazing. For my next trip to southern Cali, I will make sure to have my reservation at her location because I know she is a reliable manager (that won't screw me over like Jesse did). read more

I've rented from this Hertz location twice and both times Amber Rose was extremely helpful and even gave me a ride back to my mechanic shop when my mechanic couldn't pick me up.. She didn't charge me a single dollar over my rental rate and immediately release the fund she needed to hold for incidentals. I really appreciate her amazing personality. read more

I'm very surprised Hertz has very little stars. Well I hope this review will boost those stars. I had a great experience with Hertz service thanks to Kevin he went above & beyond to help me. I greatly appreciate his assistance in getting me into a rental that fits my needs quickly. I really hope your management gives you the recognition you deserve. Thanks again Kevin! Victor Garcia read more

Rented a car on 5/26/21 to get to SNA 3 years ago on 5/27. The lady manager offered me a 12-seater van w/ free gas to get it to SNA. So I agreed and turned in the next day at the airport with no problems. July, a month later, I get a call from Hertz saying the vehicle had damage to which I responded by text that it would not concern me because I returned it way back in June without damage. No further notices from Hertz. Now fast forward 3 years to May 7, 2024 and I get a letter from a law firm, collection agency for Hertz, that says I owe $18,365. Whoa! What happened - was I a victim of bait and switch and extortion? You figure. I just hope Hertz Placentia can resolve this quandary or I warn everyone to stay away from this scam place. read more

The men at the front desk by the name of Kyle and Nat were very rude and not helpful, Customer service is horrible.

I booked a medium size car for a 5 days trip to Arizona of 3 passengers. When I got to the Hertz office in Placentia, the only car available was a Ford Mustang. I complained to the store associate, and the only alternative she proposed was a mini van with an extra charge of more than $200. She didn't even try to look for a 4 doors car to a different Hertz location. I'm disappointed with the poor customer service and I would never go back to this Hertz office. Very surprised as I always used Hertz and I never received a poor service like this time. read more

I was a little worried coming in here for a rental due to the bad reviews, but luckily it was a pleasant experience. Miguel was really nice and very knowledgeable. I didn't have a reservation and he was still able to accommodate my car needs as best as possible. Only tip is to know that it is a small office inside the Ford parking lot, so make sure to follow the directions even if you can't see the Hertz sign/office... read more

Amber and her team are awesome. I walked in with a last minute reservation and they were so accommodating. They had me on road in no time. I rent a lot for work and this Hertz location is the best. Definitely recommend. read more

The most unethical establishment. They overcharge for the gas, although the tank is obviously full. Still they charged the credit. Dishonest management. Will be reported to hertz and local authorities read more

my 5 stars are for the rep FERNANDO at the Placentia location, he was so patient and kind. Soft spoken even when clients were hard to speak with. Somehow the computer reservation was offering me different car option than which I reserved when I did not agree to accept it Fernando was helping me upgrade and answering my questions over and over. The rep at Hertz call center was the very professional as well. The building location and inside office gets a 1 star. Outdated, some what dirty sad small room. Car was great quality and clean, easy to get in and out of the parking lot location. Do it right and ask for Fernando at the desk. read more

STAY AWAY FROM THIS LOCATION AND BE AWARE OF AMBER!!!! I recently rented a vehicle from this location. when picking up the vehicle there wasn't really an issue. the woman who worked there was amber...she did her job, but spent most of the time on the phone talking to someone and had a little bit of a stuck up arrogant attitude...but i Just let it go cause I needed to get the car and leave. But.....when I came back to return the vehicle, thats when things got very rude and disrespectful. I brought my sister with me because I was driving the rental and I needed her for a ride back home. I parked the rental and went inside to return it and my sister parked her car in the parking lot. I went in and amber was very rude and had an attitude. She was in the process of helping another customer rent a vehicle, which is completely fine. I get it. so she told me to hold on and she'd be right back. but I later found out when she went outside to help this customer she yelled at my sister to move her car because she's not allowed to park there to wait for me and not only did she yell at her but in a very ugly disrespectful way with a bad attitude. I just spent $400 renting this vehicle and I can't have my ride park there and wait five minutes for me? Amber has a bad attitude and should not be working in customer service. Never in my life would I talk to anybody like that! especially a customer. She really needs customer service training or she needs to find a new job. She's just making this business worse I think you guys need to find a respectable human being. Someone like this with such a bad attitude, and so disrespectful is going to make your business worse!!!! Bad attitude and horrible customer service. stay away from this location!!!!! read more

Amber Rose (the manager) is extremely rude and unprofessional. I picked up a rental while my car was being repaired at a body shop. Had the car for 3 weeks. The car had no floor mats and was given to me filthy and with pet hair inside. Upon returning the car, I received a call 4 days later from Amber telling me: "I destroyed the inside of the car" - verbatim. She was rude. Short. Interrupted me over and over while on the phone. Just an unpleasant human being. I'd recommend taking your money elsewhere. No need to deal with disgruntled employees who aren't happy with themselves. read more

Quick and efficient! The manager Amber is great!!! I was in and out in no time! Excellent service!

Amber went above and beyond to help get me into a car another location didn't have. I would recommend this Hertz location to anyone.

Awful experience! Booked a rental for the weekend to drive down to Mexico and was assured by the Hertz representative over the phone that I would be able to do so but needed to buy Mexico Insurance at the Hertz pickup location. When I arrived the day of I was explicitly told that the vehicle COULD NOT be taken into Mexico. Representative said that perhaps I could drive to Hertz at the Airport and MAYBE buy Mexico insurance. She said she "could not" contact the Hertz location there to verify that it was indeed a possibility. Terrible customer service, initiative, and ability to resolve issues. read more

Terrible customer service. Awful awful awful. I echo everyone else who says if they could give 0 stars, they would. read more

Rentaed a car for san diego trip from November 15-21 through AAA. The reservation had a wrong phone number on my document. I had to. Call AAA to get a local number at San diego which could not get a live person to ask my question. The agent was nice and sent me to their garage to pick up the car, I asked a young guy to help me to locate the car, he coldly replied " didnt they tell you what to do at the counter? He did not care to spend few minutes to show me the car & left. God forbid if I need additional help where to deliver the rented car tomorrow , would i be able to find the place againg through a robotic answering system? read more