We go here for my kids dental appointments. The place is clean and has a cute little waiting room with a game console for kids. The back area has a lots of stations for patients. The workers here are always pleasant. Wait time could be improved. Arrived a bit early for my appointment and waited 15 mins to be seen. They have TVs on the ceilings for kids to watch something. I haven't (yet) felt pressured into getting any unnecessary dental procedures for my kids. read more

Update: I had completely forgotten to come back and update. Everything was sorted out by the manager of the office, she was absolutely fantastic. So the key is to stick to speaking to the staff, not whoever their calls get transferred to. Tip: when their call center answers the phone, ask them to transfer you directly to the staff in Tracy. I don't waste my time speaking to anyone that picks up from their call center. Don't let them try to talk you out of it, keep requesting to get transferred. read more

I would rate this clinic 5 stars if they actually started at actual appointment start times. I've been taking my kids here for 5 years and every time, we would wait 20-30 minutes to finally get called in. And half of the time, we're waiting another 15-30 minutes for the dentist to see the patient. If only the clinic would be better at scheduling staffing especially when we have to take the kids out of school. It's so frustrating and disappointing to expect we're going to be waiting a while again whenever we come. The staff have been great, but the patient's time needs more respect and attention. read more

Be very careful about selecting this office/company to send your children to for Orthodontics. The office has inconsistent scheduling practices that make attending appointments difficult. On more than one occasion, they switched there orthodontics days resulting in complete upheaval and causing more than a month delay in the Ortho process. That is a huge deal since your contract is limited to a certain period of time-- and you can be charged if you go over the timeframe. Due to the limited amount of availability of their Orthodontist, it is very difficult to schedule late afternoon (after school) appointments for kids, too. The technicians that actually monitor and manage the orthodontist procedures are all very knowledgeable and professional. They are all very dedicated to helping their patients. Also, we are more than 2 years post treatment at this office and they are still billing our insurance for past due service. They are unwilling to resolve issues timely-- and unable to at the local office, you get sent to a call center where you speak to a variety of resources. It's truly been the most regrettable experience. read more

If I'm going to be honest RDA Arian is the main reason I go to this office. My two young kids 3 & 6 have anxiety when it comes to dental visits. Arian has the most patience with them. She explains everything she's doing to them in such a calm way that even calms me down. The office overall is amazing!! read more

Kids Care Dental - Pediatric Dentists Near Me - Tracy, California

We love kids care! They are so patient with our daughter! She has had a cleaning and did amazing. Now with her cavities, they are doing the silver on her teeth and our daughter was scared and they did an awesome job with her. Looks like we found our spot for dental care and in the future...braces! She actually looks forward to the dentist lol! read more

Kids Care Dental - Just hanging out waiting for the cleaning! Brought bunny to make me more brave! - Pediatric Dentists Near Me - Tracy, California

This dental office was wonderful! My daughter was very nervous, but they made both of us feel comfortable right away. They clearly explained the next steps, and her treatment went just as planned. I really appreciate that they allow parents to sit in the back during the procedure--it helped ease both our nerves. So glad we found a place we can trust for my daughter's dental care! read more

I feel welcomed when I arrive with my kids to their visit. From the moment the staff checks us in to the moment we are sat in the back the quality of care is amazing! read more

I don't usually write reviews like this, but what I witnessed near this dental office has haunted me since. I had just picked up some ice cream when I saw a young woman walking slowly toward the side of a nearby building. She wasn't near the office. It felt intentional, like she was trying not to be seen. She wore black scrubs and held a tiny teddy bear pressed to her chest. She was beautiful, striking really, with long dark hair, but her face was completely drained of color. She looked like she might faint. She wasn't crying loudly, but you could see she was on the edge. Her hands trembled as she clutched her phone, and she kept her head low, like even holding eye contact would break her. She was breathing in shallow, uneven gasps, clearly trying to calm herself down but losing the battle. It was one of the saddest things I've ever seen. The way she held that tiny teddy bear to her chest like it was the only safe thing in the world instantly reminded me of my 14-year-old daughter, who has autism. When my daughter is overwhelmed or scared, she'll hold onto something soft and familiar the same way. Quietly, protectively, like it's the only anchor she has. Seeing that young woman do the same broke something in me. She looked like she was just trying to survive whatever had just happened, and she was doing it all alone. I was recommended to take my daughter here, but seeing how they treated this poor girl gives me the worst impression. She had clearly just come from the office, yet no one followed her. No one checked if she was okay. She was in visible distress and completely on her own. What did they do to her? This young woman was clearly in distress. She wasn't disruptive. She wasn't even asking for help. But someone should have offered it. The silence from that office was loud. I stayed nearby because I couldn't bear to walk away. Eventually someone, I assume her father, came to pick her up. She was still pale, still trembling, still holding that little bear like it was all she had. To the young woman I saw that day: you didn't deserve to be left like that. You reminded me so much of my daughter. You were trying your hardest to hold it together and I hope you know someone saw you and cared. I hope you're somewhere safe, being treated with the kindness and care you should've received that day. You mattered. You still do. read more

Love this place! It was our first time here today and I can't be more happier with our visit. The facility was very clean and they have a little game room area while you wait. My son loved that! He was playing super Mario bros and I think that helped calmed his nerves. Monique was very welcoming when we first entered the building. She was very nice and made us feel comfortable. She knew our concerns and the need to get treatment for my son and she mentioned that they actually had an opening the same day so we were very lucky to have been treated the same day. Dr. Declet and Eunice did the treatment for my son and I was very pleased! They were very professional and made my son felt at ease, so much that he did not have to use laughing gas! I definitely recommend this dynamic duo! Vanessa was also very professional. She explained to me what was needed to be done and was very nice! Can't wait for our next appt this Thursday! Thanks to the wonderful team here at Kids Care Dental and Orthodontics! read more

Kids Care Dental - Goodie bags - Pediatric Dentists Near Me - Tracy, California

My daughter has been coming here for about 2/3 years and we haven't had any major issues other than the pain of scheduling an appointment. Todays encounter was enough for me to never return. My daughter had appointment and I called to reschedule as she was sick. She attended the appointment- the billing department definitely billed my insurance and now months later I'm getting text messages saying we owe $50.00. I called two weeks ago to explain and the billing department said they would escalate the issue to a supervisor. I get another text message today saying we owe $50.00. I called the billing department and spoke with Niel who stated they were still waiting for a response. I asked to speak with a supervisor because I don't have time to keep callling and being placed on hold and repeating myself as if I don't work! Niels response was that there was no supervisor available- how is that possible? So if you have a question / concern there is no one? I'm outraged at the lack of response and fraud happening. Never again read more

All my kids received care at this location. The staff is very friendly. And all my kids feel comfortable during their visits. Jayla did an amazing job explaining my son the procedure he was going to get and she made him feel at ease. Thank you Jayla :) read more

Kids Care Dental - Pediatric Dentists Near Me - Tracy, California

Care quality, kind staff, kid friendly. They make you feel comfortable in the most uncomfortable moment of tooth extraction. read more

Kids Care Dental - She offered blanket: They make you feel comfortable in the most uncomfortable moment. Thank you Jayla for being so kid friendly assistant. - Pediatric Dentists Near Me - Tracy, California

Please save your frustration and do not come here. They try to hide all the bad reviews with encouraging people to do a yelp review for a raffle. My children have come to the ortho and dental side for over two years. Both sides are completely terrible. The billing department has no clue what they are doing. The ortho doctor changes every three months. The on floor management does not care about quality. They cancelled my daughter's appointment without notice for "unpaid balance" I spoke to billing and they admit they billed the wrong insurance. They do it every year. Lastly, the manager will not answer my phone calls to get my daughter seen. The on call staff will not give you the Tracy office phone number. Please save yourself the headache and go somewhere else! Terrible customer service and terrible work. The last ortho doctor over extended my daughter's teeth and she now has the roots coming out of her gums! It is terrible. read more

The doctor and one dental assistant were excellent, but the other one who did cleaning for my other daughter was aggressive and unprofessional. Her tone should be different when working with anxious children. They should hire more patient and understanding staff. If you have a child who is scared and anxious about going to the dentist, I wouldn't recommend this dental practice. read more

Orthodontist seemed annoyed by my crying child. My daughter has an intense fear and even getting her to go into the office is a big stress for her. She was hospitalized at a young age, and has been hurt at a previous dentist's office. So doctor's office, dentist's office, any medical setting she's afraid of. She was crying as she was getting her expander in. The Orthodontist seemed annoyed throughout the few minutes she was working on my daughter as she was crying. She told my daughter was going to scare the others kids. After gluing it in she said "ok I'm just going to go over here now " and left before she could answer any of our questions or concerns. Very unwelcoming. All because my daughter was crying, which kids tend to do when they are scared. Seeing as this office is for children I would have expected the Orthodontist to have been more patient and comforting, not acting like my daughter was doing something wrong. It felt like she was intentionally avoiding us from that point on. Dental assistant was great and much more pleasant and didn't seem phased by the crying at all. Dr.Declet is the best and been very good with our children. read more

Dental assistant seemed to be annoyed. No small talk nothing. Did x rays without asking. Did a cleaning with a dental floss pick. Who does a cleaning with a dental floss pick? And if you use a pick clean it in between. Meanwhile the dental assistant next to us working with another patient is talking to him asking him what flavor polish he wants, etc. Our assistant didn't ask anything. Just choose mint on her own. We will not be returning to any kids care dental offices. Apparently, they don't care for our business. read more

Guess what they are offering one lucky amazon card winner to earn good review Here is my another good review after last one 6 months back I gave this dentistry second chance after last time they made us wait for 50 minutes Just to find out same worst scheduling techniques. Plus they are sending me bill for something done 2years back, and they just found out now??? I walked in 4.37 pm Friday, lady took appointment details, had me fill form, make us sit, at 4.45pm they said go home, come tomorrow. I asked why? Reply you are late WTF Perfect case of good dentistry going bad because of incompetent management read more

My daughter's first dental visit went so well! She sat in the chair all by herself & all the staff Arian, Cassie and Dr Declet took great care of her! She was so happy with her stickers prized to her! read more

I have been coming here for a few years never disappointed.. love jove they take care of my little ones.even my kids live coming to this dental place.. Jayla is so sweet.. very patient with my girl. Awesome place.. read more

Have been coming here with my kids for cleanings ever since they started coming to the dentist and this place is so great. They know exactly how to make nervous kids feel comfortable! Brought my son in today to take care of a couple cavities and the Dental Assistant, Jayla, was especially nice and helpful. We will be coming here for a long time to come : ) read more

I was 3 mins late after the grace period and I had to reschedule for my kids sealant appointment. But my last appointment they had me wait 50 mins when I arrived on time!!! Because they are the business rules don't apply to them!!!! read more

Been going for 2/3 years always a 10-60 minute wait time. I saw dentist Rebecca Tyson. My child needed 2 fillings the doctor was resistant to book for the procedure because she said my son had to many questions during his cleaning. I didn't want the temporary fix as it contains mercury. So I scheduled for the 2 fillings. I called day before to ask about the procedure & billings . Day of appointment the dentist (Rebecca Tyson ) told me she changed her mind she's only doing one filling and no numbing. I told her I rather get both of them done and him not to feel any pain to use numbing . She explained his cavity was small he wouldn't feel anything. 15 minutes in my child felt some discomfort and cried she gave him a break. She asked is it pain or discomfort ... I then asked her would he be filling pain where your drilling ? She now changed to he may . I told her if that was the case then we should have numbed him in the beginning. my child was using laughing gas . It was hard to understand with the crying. After calming down she began to drill and he started crying and she continued to drill and his hand shot up so fast I told her to stop . I knew that she had drilled in or to close to the nerve and knew she should have just numbed him. She has no patience for kids or doing difficult procedures on them . She then told me I don't have to worry about his cheek and mouth being numb . That was the least of my worries. The dental assistant was amazing she was extremely patient, caring and professional the dentist was the complete opposite. I'm most likely going to switch dentist i was going to try another dentist there but after my son was loopy and I had to wait again for the front desk to further revise the bill and then Actually bill me . read more

Brought my 2 year old for his 2nd visit today.. 5 stars from start to finish! A week before the appointment they texted and were able to see us on a Wednesday instead of a Thursday. Very easy to communicate with them. Upon arriving, we were 15 minutes late which is beyond their 10 minute grace period. They were very understanding and still polite. They also went out of their way to see if we could still be accommodated despite it being a shortcoming on our end and we were seen with just a little bit of a wait. The staff here is well trained and really caters well to children. The hygienist explained things and let my son get acquainted with the tools for his exam and cleaning. The dentist inspected and cleaned my son's teeth efficiently. My son left happy with a new tooth brush and orange rubber frog which kept him occupied the whole ride home. read more

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Like most people, my daughter isn't fond of the dentist, Jayla made her experience a lot better. In fact, my daughter said, "Mom, can you please give Jayla 10 million stars? She was amazing" Thanks Jayla read more

Amazing job Dr declet and Vanessa easing my kiddo into treatment and continuously checking on her throughout!.

I've been taking my two boys here since they've had to start going to see the dentist! This place is amazing and the staff know how to work so well with kids and get them to calmly do what they need to do. :) Recently my 5 year old had his first cavity filling and he was nervous, but Jayla, the dental assistant, was awesome with him! Dr Janet Declet is so great with kids too and always so patie read more

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Super friendly staff! Great with Kids of all ages, and explain everything every step of the way. Highly recommend!

Great doctor and good support staff, work patiently with us to explain and grt the right care.. very happy till date

I wouldn't recommend this place at all!! I had my child's appointment cancelled twice because the orthodontist did not show up! She was scheduled to get braces in which I paid a deposit for. I have waited three months and have yet to receive my deposit but they were quick to take it out of my account. I've called multiple times and can't get through to anyone. It has been a frustrating experience and not getting my money back was just the icing on the cake for this facility. Unbelievable how you can't get through to speak to anyone and worst of all a medical professional not to show up twice! Yelp should have the option to give a 0 rating. A one star is giving away too much credit for these place. read more

Kids Care Dental - Wait time - Pediatric Dentists Near Me - Tracy, California

This was my kids first time here. So far the customer service was great. They dentist and assistants were very friendly. The office was kid friendly with tvs playing cartoons. read more

Again they cancel an appt set 5 weeks ago the day before the appointment. So now I HAVE TO RESCHEDULE. oh but they don't have availability now for another 5 weeks! Not the first time they have done this either. And the fact that treatment is already heavily delayed due to doctors bever being in. Seriously saw a new doctor 5 visits in a row. All telling me something different each time. Honestly fed up with this place. read more

We had came here recently, and Jayla was the one working on my sons teeth, and she was so gentle with him and he was honestly not scared. She was extremely accommodating to his TV requests so he stays calm. We have already started to bring our 3yr old here as well! read more

Kids care dental is the best of the best ! My kids always feel comfortable with the staff and loves their dentist Dr .Declet she is the best ! I read more

Great dental for kids! Very hygienic and professional staff who treat kids with TLC. Jayla the assistant is wonderful and very caring. read more

This is one of the worst dental care i would newer recommend anyone here. If you can avoid better to avoid. If there was a zero or negative review i would have added. This is for last 4 visits i have seen. Before we leave Doctor and front desk mentions one and for the next appointment when we visit they specify appointment was scheduled for just examination and not for the care which we had asked. They just want to charge and get all the money which the insurance is providing and your out of money as well. Better you avoid if you can. I will newer refer anyone to such a dental care clinic. read more

They are very good in their business. Highly recommend for kids. Good doctors, good admin staff.. read more

They did a great job with my 4 year old daughter when giving her a filling. She's been coming here for a couple years and now my 2 year old comes here as well. Very happy with Jayla's service. read more

Hi there Tracy kids care dental team! I've moved out of state (been gone since 2021!) and miraculously you keep billing me every few months for services my children (clearly!) did not receive as it would be a dire inconvenience on my behalf - I wouldn't cross the Pacific Ocean and then procure an Uber from the nearest airport to the armpit of California, ahem I mean the town of Tracy, only to have my kids teeth examined and cleaned by one of your subpar professionals requesting unneeded services just to make their monthly QUOTA. SMH ‍ Well, perfect timing, got another bill this past May for (you guessed it!) services not received, how sweet of you. I've called your billing department on several occasions and they repeatedly updated. Every. Single. Time...please do better! read more

Friendly and welcoming atmosphere. Experienced dentist, do a through job and make an honest effort to keep it positive experience for the kiddo. Nurse Unice was really nice and made her comfortable during X-rays, she always had hard time when she was younger read more