This review is all about Erin Gleeson she is amazing and has such amazing customer service skills !!!!!!! My daughter and I walked in for the fist time, my daughter was feeling sad about her acne on her face and we tried several products and none have helped. Erin asked her several questions about her skin and routine, right away she recommended a few items. We purchased the trial size to see if it even worked, we were sent home with lots of samples to try. My daughter tried them and days later you can see the acne going away and her skin feels so soft, I just went back yesterday to pick up the biggest size and to THANK Erin for all her help. She was so excited to hear my story and to know she helped my daughter out more than she can imagine. Thank you so much Erin your an amazing person. read more

Went in today to get some more avocado eye cream since it is the best one I have tried! As soon as I walked in today I was greeting! One of the employees came up to me right away and asked me if I needed any help. She was super friendly and really took the time to show me products and answer any questions. I would highly recommend becoming a member. You will get notifications of great BOGO deals they have often, and it's free to sign up! The reason why I gave it 4 starts is because it is a little pricey. I usually just wait for the sales before buying any products. read more

Kiehl's Since 1851 - Cosmetics & Beauty Supply Near Me - Brea, California

I love this store and their great customer service for a reason. First they are not too busy to skip you. Second they know their product and third they know how help you. I buy my facial cleanser from them in person. Its one of those store that i prefer to walk in instead of purchasing online. They always welcome mean very warm and always give me great suggestion and even new idea to buy new product. As usual im stick on my facial cleanser but i always learn a lot from them. Store is very clean and neat. The value of product match for what you pay. I also like the decoration and super light store. read more

Kiehl's Since 1851 - Cosmetics & Beauty Supply Near Me - Brea, California

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I love Kiehl's products, especially their hand salve and ultra facial cleanser. Currently, they are having their 30% off promotion for regular priced items for their Cyber Week sale, which ends on December 4, 2024. This sale excludes their gift sets, but it's still a good sale to stock up on skincare items. You also get samples for your purchase. The customer service is great! We did a complimentary skin consultation to receive 25 points for my rewards account. Kiehl's is also offering gift wrap for the holidays. Happy shopping for skincare! read more

Kiehls (since 1851) is located in the Brea Mall (managed by Simon). Notice special events on site and they do call to invite VIP customers. Customized skin care regime is designed for your specific derma logical needs. Years of exceptional service and offerings just sparkles here. Kiehls also has a line dedicated to men who are practicing self care and wellness. Online or in person at this Brea Mall location makes shopping a cardio/retail rich experience. Orders online were stellar. Staff was consistently courteous and helpful. Holidays bring "einzigartig kaufen" for thoughtful gifts for "die manner/jungen." Chandelier glistens above the wood floors and illuminates this "petit" store. Thanks for the samples/suggestions and lessons that were needed for proper skin care. Hand cream is a signature creamy offering and gift worthy. Lots of new bright happenings at the Brea Mall. Visit, ambulate and destress. read more

Tiffany was very helpful and nice. She helped me out with saving on the deals they're currently having. She took her time of day to relate to me and make me feel comfortable shopping here. I saved over $60 on this buy today. The atmosphere is nice but I'm sure we all knew that. Brea mall is very nice to shop around. Thank you Tiffany! read more

Ever since my sister first introduced me this skincare brand a few years ago, I seriously fell in love with it. This neat store in Brea mall has a lot more products than those counters at department stores and specialty cosmetics stores. I have very sensitive skin so I need to be very careful with cosmetics. They have a line for sensitive skin specifically which is perfect for me. I love the day cream with SPF 30. Because I don't need to put on thick face sunscreens on top of this day cream, so it's very light and refreshing. They also have body care, men's skincare and so much more. The staff members here were very friendly and non pushy. We got quite a few samples after our purchase, the point system is great for future purchases too. And the BEST thing about this brand is that it's a bit more affordable than high end cosmetic brands. I like to mix expensive cosmetics with less expensive ones, that way is just more practical and all. They have something for all skin types and all ages, I am sure you can find something good for yourself or your loved ones here. We would shop here whenever I need to refill my skincare or want to try something new! read more

I've been using kiehls forever now! I always use their calendula foam face wash. I have super oily, sensitive, and acne/whitehead prone skin lol!! This face wash was the only one that never really made me flare up...but it made my face a lil dry due to the foam. I went in one day and they were all sold out! So one of the employees recommended the cannabis wash and the ultra facial cream. I'm so glad I listened because my face is literally the best it's ever been!! I'm not sure if it's the face wash, lotion, or me drinking more water lol but the face wash and lotion makes my face feel so hydrated (I only use the lotion at night). read more

Love. It. Here. Great customer service. Will keep coming back. This store is open during COVID. I love the hand cream. Hubby loves the oil resistant face cream and face wash. read more

The 3 stars is for the customers service. When I walked in an Asian sales person came over and help me. As I was asking for recommendations for the teenage pimples issue, another sales lady came over to help out. She was nice but you can sense right off not genuine. I have been using Kiehl's for years and I like the products. There are lots of gift packages during this time of the year, but the popular ones sold out fast including online. They are running a $20 off special purchase of $65 for November. But that sales person who served me said it's for $80 or more before I get the discount. :( Giving customers misleading information is just not right. Since I needed to replenish my supplies, I said nothing and just went along. But for the remaining supplies I went home and ordered them online at least no nonsense. Yelp.com/list/yelp-100-challenge. read more

Kiehl's Since 1851 - Bill - Cosmetics & Beauty Supply Near Me - Brea, California

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I had such a pleasant experience when I came in today. The customer service was excellent! The ladies there greeted me and offered to help me out right off the bat. I wish I could remember the name of the woman who helped us. She was so sweet and wasn't pushy. She helped me find products for me and my husband. I can't wait to try the products I purchased! And they also provide free samples, which is always a plus! Update: been almost 3 weeks and my complexion has improved. I've also gotten a lot of complements from friends as well! I love their serum and their wrinkle reducing cream! read more

Walked in to this store for the 1st time after reading great reviews about their products. Was assisted by a very sweet and professional associate named Maggie to whom I explained that I was currently struggling with hormonal acne & was looking for an oil free moisturizer. Maggie was extremely helpful, gave me plenty of useful information and steered me in to the direction of buying smaller /travel size products first. She also assisted me with selecting free samples at check out. The store has a large variety of products and I was very satisfied with my experience... Now to try the products to see how well they work on my skin! read more

Shop IN-STORE ONLY!!!! Not online. Great and friendly staff who know their stuff and want to help.

Kiehl's Brea has been my go to place for many years. Between my daughter & I, we easily spend $300-$500 each time we come into the store. However, for the last year and a half, I noticed that customer service has been a problem. Today, their service just pisses me off that I have to write a review. First of all, they didn't even have to help us because we know exactly what we need to get. However, at the cashier, because my purchase qualifies for 2 sets of gifts that they were offering. I ask the sales girl (Mary, Marie, Melissa? I over heard someone calling her name) to ring up 2 separate transactions. She said ok, but I would have to pay with 2 separate cards. It wasn't a problem so gave her the go ahead. She ring up the first transaction, which was cheaper. Then with the second transaction, she NOW tells me that the card has to be under a different name!!! I told her, well, that's not what you've said in the beginning!!! Because if you have made yourself clear, I could have paid for the first transaction with cash. I asked her to reverse everything so I can pay for the first transaction in cash. She then goes in and bring out a guy name Albert, who "claims" to be the manager (for many years!! But for me it was the first time seeing him). He comes out and tells me for the "benefit of the Kiehl's Company", I CAN'T PAY CASH. Because technically, I am purchasing 1 transaction ($300). And so I can't pay cash to get 2 sets of gift (the gift sets were for purchases of $65 & $115). Well, if any upper management for this STORE is REALLY reading this, customer service & how to run the business is definitely something you guys need to work on. Because, guess what, the company won't loose out!!! But YOUR STORE will. I can easily get Kiehl's products else where or even online. But YOUR STORE just loose out on my purchases today. And LOST my business forever!!! all for a simple gift set..... Thanks to Albert, the Manager! Your mindset of making money for the STORE is way off. Are you sure he is even the manager??? You see, I will STILL get my 2 gift sets somewhere else. The Company STILL makes money!! But your STORE looses out on sales ‍‍ read more

I walked in to grab a toner but asked for a sample of a moisturizer because I too often make the mistake of buying a full size product and break out because I have sensitive skin. My sister and I asked Anyss for help and asked her for a sample, I got the words "I have dry skin" out of my mouth and she walked away, grabbed a sample, and handed it over to me. I proceeded to tell her I have sensitive skin so is there anything she recommends over the sample she just handed to me because she didn't let me finish my sentence. She proceeded to say "let's do a skin test on you" and I didn't think anything of it so I said okay and just went along with it. After she recommended a laundry list of skin products and asked what I wanted to leave with that day, I was a bit taken aback because I told her I just wanted to start with a sample because I'm scared of breaking out. She once again asked what I wanted and I told her "I'll just buy the toner and the moisturizer" and of course she comes back with moisturizer and the serum I said no to. I don't know how she got the idea that I wanted to buy three things when I asked her for a sample of a moisturizer. She was pushy and not personable - clearly just wanted the sale. I left and had my sister purchase the toner because I felt super uncomfortable and she asked my sister if I was coming back and she told Anyss she was just going to purchase the toner for me and she said it has to be purchased "separately because they're in different profiles" ie she probably just wanted the commission. She walked away clearly irritated but who would want to purchase something from somebody who can't listen to them to start with? Not me honey. Moral of the story - Anyss is pushy don't ask her for help. Erin is really helpful and sweet ask for her. read more

This location is the best one ever! Hands down. I originally just wanted to take a quick stroll through the store, but Grace's genuine charisma drew me in, and she inspired me to give this brand a try. Now that my trial period is over, I am proud to be a Kiehl's loyalist. Thank you Grace so much for helping me update my entire skincare routine! read more

Kiehl's Since 1851 - Cosmetics & Beauty Supply Near Me - Brea, California

Keron Thomas & Kenny Boozer were great! Very helpful & friendly. Definitely coming back!

I came in looking for the clearly corrective solution. I got helped by Lupe who was so nice and knowledgeable! She made my experience shopping at khiels so wonderful :) read more

This place is great. I love the Kiehl products. Yes me. A guy. Well I use some of the products. And I love them. They work very well. The lotion is great. And I use the soap a lot. This day I went in and got the soap. Been needing this for a while. But while there I was asked If i had done the whole skin check. Where they sit you down like at a make up area in a department store. I chose not to do it. But maybe next time. I was in the mall shopping for others. But I will say one thing about this shop they had everything that I hadn't seen in a while and other products I had never seen before. I recommend this place for anyone who uses Kiehl products and all people who use skin products. Not only for the products but for the service they give you. Even if you buy nothing. read more

Walked into Nordstrom to visit the Kiehl's counter. I wanted to purchase some basic items for skin care but didn't even know where to start. Emily D. helped me out. She was very friendly, knowledgeable, and helped answer all my questions and demonstrate the products on my skin. Loved my experience with the products and the customer service! read more

Been here twice and each time had a great experience. Customer service is on point. And I'm so glad I invested in the face product which includes toner, eye cream, face wash, and some serum. I will be back no doubt for a facial. Shout to my girl Grace making it a great experience for me and when I brought my mother. read more

I was here 5/25 Friday night. The service was outstanding. The ladies helped me to ship back an online return back to New Jersey. They also gave me some water in the waiting process. Thank you! read more

I just had the most awful experience at this store. I walked in and there was a gentleman behind the counter (who I learned was the manager) and a sales girl giving excellent customer service to two ladies. Once the gentleman was finished at the register he approached me, I already had a product in my hand. He asked if I had any questions, I did and when I shared my questions and needs he immediately changed tone and attitude because I shared I was not going to purchase an entire regimen. I wanted to target a specific concern and was not interested in introducing an entire process. He then stated he really couldn't help me cause if I wasn't going to invest in all of the products he wasn't going to share the benefits if the one I had chosen. Terrible service. I then went to Nordstrom and wound up buying several products because the sales girl was much more polite and informative. read more

Everything was top notch from the second I walked in the door. I love Kiehl's products, and have been using them daily for the past 4 years. Right when I walked in the door, Grace Yang approached me with a friendly smile, she asked me what I was looking for, along with all the products I use. She showed me how to use the products to get the most out of them. I guess since i usually buy online, I didn't realize that I was using most of the products wrong. As a supervisor of a company with a lot of employees, I could only hope that I have someone who is as great as Grace. She's a keeper Kiehl's A+ read more

Perfect place for: skin care! Staff: super helpful and super friendly. I had the pleasure of having Sandy help me out. She works strictly for the company, not just this location so she's very knowledgable about all the products! Price: it varies, I think of it as an investment. Preventative care is important to me. Think of prices similar to Origins. Today they had a special where if you buy $65 worth of products you get 3 travel size products. (You have a limited selection to chose from) Gift with purchase for the win! customer service: Amazing! I was so pleased with the amazing service I got. My 20 minute mini facial turned more Into a 45 minute facial with product lesson (which is what I wanted) it was great to work with someone who was so knowledgable and patient to make sure I tried whatever products I wanted to try and would explain why it would benefit my skin type. Over all: check this place out if you're looking for a new skin care line to try out! read more

The manager Kelly and the sales associate Esther were both a great help. Very knowledgeable and extremely professional. They were able to help worth all of our skin concerns. Not pushy and very comfortable atmosphere. read more

Kiehl's Since 1851 - Professional skin care products. Really made my skin feel hydrated and fresh. - Cosmetics & Beauty Supply Near Me - Brea, California

Kiehl's in the Brea Mall Is awesome. They really do have the best customer service. Grace, The employee who greeted us, was very friendly. She was super informative and helpful. The computer said that there was one in stock of a product I was looking for and she went out of her way to look all over the store to find it. This by far is my favorite Kiehl's store and skin care product! read more

My boyfriend had been wanting to get started on his own skincare regimen so we first visited the Santa Anita location and got some samples and he really liked the products. We ended up going to the Brea location and met Tiffany who was really friendly and and answered all of our questions. She made the experience for my boyfriend really easy and even helped me pick out a toner and gave me some samples as well. Today I received a little postcard from Tiffany in the mail which was really sweet as well! We will definitely be back when we need to restock on products and to see Tiffany! read more

horrible customer service. i went in to purchase a toner and while at the cashier, the woman asked me if I would like to join the mailing program. and I gave her my name and etc, then she asked for my address and I proceeded to ask her if I can just give my email instead of address for mailing, and with a clearly annoyed attitude in her tone, said "we ONLY accept addresses." on top of that, she raised her voice a little when saying that. i felt so humiliated for asking a question. i was looking and there were many other reviews complaining about their customer service, so it hasn't just happened once. the person who served me was an Asian girl who couldn't speak English that well, I wish I got her name down read more

Thanks Tiffany! Your customer service is out of this world. Thank you for taking your time to help us choose what's best. Thanks so much!! read more

I have tried a few Kiehl's products so far, and am definitely a fan of the brand. If you know what your looking for and don't want to wait for an online order then come in. Reason for bad review is a result of the customer service. I had called ahead asking if a certain product was in, they assured me it was so I drove down. I got in the store when it was busy, and waited my turn. I work retail myself so I understand the struggle, no problem with that even letting them take care of ringing a few people up before taking care of me. I ask for the product which turned out to be in their nearby storage locker, they asked for a name/number to call me when they managed to grab some that I provided. I spend four hours walking the mall trying to pass the time with no call, so I decide to walk back. As I walk into the store I notice the associates(different from earlier) are preoccupied so I just wait for my turn like last time no big deal. I proceed to get passed over by the associates for three new customers who walk into the store about five minutes apart. I think maybe they just didn't know I was thinking for help, and ask each associate if they would be able to help me out when they finish with their customers. I once again proceed to get passed over for the next hour for whichever customer walks in, half of them weren't even looking for anything, I was close enough to overhear that. At this point I had waited for almost five, and a half hours over the course of when I had arrived to then. I basically had wasted that much of my time for a product I didn't even see, that I had called ahead to make sure they had, and was passed over by other customers for. I decided to call it quits and just walk out. Obviously I am frustrated, but it's more so that since I also work retail it pains me to see what they did. It's like watching someone not do something simple right, when honestly they know better. Yes it was rude, but that got to me more. Not coming here again, although I honestly know it doesn't make a difference to them. read more

I have been to many Kiehl's stores across US & this one is the far best! NICOLE is the person to go to! She is very knowledgeable, and will only recommend products that are for your skin type! She is so friendly, and she really makes you feel comfortable talking about your skin concerns! Because of her my skin will stay hydrated during my plane ride! : ) Thank You Nicole read more

I was sooo happy Kiehls opened a store in Brea Mall. Going all the way to South Coast Plaza was such a trek for me. So much so that I started to exclusively shop online. But that doesn't work for me unless I already know what I want. And usually I do. But when your skin feels like sandpaper from all the weather changes and you want some SOS for your skin stat, trying something new in the store is vital to picking the right product! I stopped in and met Christian, so friendly and knowledgeable and no pressure sales! He assured me that they don't work on commission and to feel free to browse and ask questions. It's so laid back here, I love it. He hooked me up with a great moisturizing mask and face cream and even gave me some deluxe size samples of a moisture serum that is actually quite amazing in theory. I hope in a few weeks, I can see a difference. I won't be shopping online again, it's so much more fun to shop in the store! Don't forget to bring your old containers for their recycle program and sign up for their rewards. The lip balm tubes count towards your recyclables points for free stuff! read more