DO NOT RECOMMEND THIS TOYOTA , I went in for an alignment on my 2024 tacoma with 33 inch tires.. I…read morenoticed something was off about the alignment and went back the next day and they said "it just has to be broken in" .. never heard of that but ok i'll try it .. 3 months went by and i went in for services and they tell me "you have severe uneven tireware due to bad alignment" ... i said "but YOU did the alignment" then come to find out , i had a damaged camber adjustment tab .. so they never adjusted the camber... i would have been fine with getting that fixed first and then come back for an alignment... tireware was their fault and now im 1 thousand dollars down due to their mistake of doing an uncomplete alignment WITHOUT notice... Completely unsafe and unprofessional, the service manager was also too scared to talk to me directly, he would talk to his employee then employee talked to me .. like i'm right in front of you dude ... something fishy going on in there , overpriced and dishonest.. i knew something was off about the place from the moment i saw rat droppings and dead flys all over

Everyone was really nice and the work was thorough but an oil change shouldn't take 2 hours…read moreespecially when you make an appointment. Everyone in the waiting room was echoing the same frustrations. Gotta do better....

14 years ago I bought a Honda Accord from Johnny Walker. After 150k miles, it still runs great! If…read moreyou're looking for an affordable and reliable car, then this is the place to be.

2023 Cleo Bay misdiagnosed my car TWICE! After Having my car towed in 3 times car was Diagnosed as…read more"coolant leaking into cylinder" needs new gasket, only after requesting to speak to GM Brian tell him if they could not fix the issue I was calling corporat. His response was not to "Threaten him!" First Diagnosis 7/17/23 (Battery Second Diagnosis 8/14/23 Fuel Injectors Third diagnosis GASKET FAILURE FAST FORWARD TO 6/2026 less than 3 years and less than 40,000 miles later Diagnosed GASKET FAILURE DO NOT GO HERE FOR ANY GASKET REPAIRS!!! I asked to speak to GM several times via email, NO RESPONSE.. questions to Service Manager AVOIDED, emails went days to be addressed, asked to visit with GM and himself when I arrived 6/2! GM walked passed me twice into Service Managers office and I was IGNORED and not spoken to. Still ignored. Denied request work previously done via email by Service manager and still NO response from GM Brian and I sent him a certified letter via mail. Horrible management ALL the way around and even worse SERVICE DEPARTMENT If you want an expensive Gasket repair to last longer that 40,000 miles DO NOT GO HERE!

First time there have to say their service dept was wonderful. We went there to get tires checked…read morewith a smile the did that and sent us on our way .

Test drove the new 2025 Hyundai Santa Fe SEL with tow hitch…read more Very nice car for the money. Currently shopping and comparing so will see which Hyundai dealer can give me the best deal on the car, finance and trade-in. Trade-in evaluated at $24k, KBB.com value at $30-33k. This is a total wast of your time if you're looking for a good deal.

Terrible to work with, especially over the phone. For those looking for vehicles and want to…read moreattempt to negotiate don't even bother here.

my husband and i went over to killeen auto sales in hopes of getting a truck and within 24 hours of…read morestopping in, we now have a beautiful new truck. the process was really easy and they were very helpful in making the final decision between which truck to choose. take the negative reviews with a grain of salt, as we had not a single bad experience here. everyone who helped us was amazing. we went to a different auto sales business before this and there was a huge difference between the two! todd and everyone here are very professional and actually care about helping people get into the car they love! they are not like other car lots where they are pushy and just want your money. i would definitely recommend talking to todd if you're looking to get a new car!

Love the service there. Mike was amazing and got me the perfect k4. Mario made sure the deal fit my…read moreterms to the T.

PLEASE READ MY TESTIMONY My 2024 KIA Sorento X-Line XS Prestige which I bought off the…read moreshowroom floor for $53,000, has been sitting in my garage for 6 months inoperable, due to it going into LIMP MODE on Interstate I35, in the middle of rush hour traffic. On September 12, 2025, my KIA was going 75mph, and within 30 seconds it went from 75mph to 20mph - LIMP MODE, and then 20 seconds later, it shut off. It was a terrible situation. Other drivers were yelling at me, honking, and flipping me off. I believe my life was in jeopardy; not just my life, my grandson's life who was 6 months old at the time. Simultaneously, the malfunction indicator light (MIL) and the check engine (CE) light were luminated. I was terribly frightened by this LIMP MODE situation, and in just seconds, my KIA created a backup on the highway. I had a fear I was about to get rear ended or involved in a wreck. The KIA was unsafe to drive so it was towed by KIA Roadside Assistance to the dealership, Dennis Eakin KIA in Killeen, TX. I received a voice message that my KIA was ready to pick up. On Friday, September 19th I took an UBER to the dealership to pick up my KIA. Once I arrived, I got the keys and the service ticket from Terry. The service ticket had notes from the mechanic; it showed a stored code of P1C2D03 came up on the scanner; instead of making the repairs, the dealership reset the adaptives. Dennis Eakin KIA cleared the stored code from my KIA's history, then, they claimed it was operating as designed! The dealership had it for a week (09/15/2025 to 09/22/2025). I told several people at the dealership I was not driving it home because it was not repaired. What did the dealership do? The next Monday, September 22, 2025, Dennis Eakin KIA had an employee from the dealership drive my KIA to my house, and park it in my driveway! She drove it with the MIL and CE lights on, AFTER, I had it towed to the dealership and no repairs were done. There is a NTSA recall for my exact model but for the 2022 year vs. 2024. My KIA has an 8-Speed Dual Clutch Transmission (DCT), 2.5L Turbo - GDI / Engine THETA-III. Everything the NTSA mentions in the recall was/is happening with my KIA. I believe I could have the same issue; as a stored code of P1C2D03 shows the KIA needs replacement of the DTC assembly and for the A/T system software to be updated. That was the last time I drove my KIA because I AM SCARED TO DRIVE IT EVER AGAIN! I requested KIA America either replace or repurchase my KIA, so that I would not have to suffer a huge financial loss; they refused. I only have 8,137 miles on my KIA, and it was not conforming to the manufacturer's warranty. I followed all protocol found in the "2024 WARRANTY AND CONSUMER INFORMATION MANUAL" page 101. The dealership had a final opportunity to make the repairs and instead of making the repairs, they removed the stored code from the memory (P1C2D03), and turned off the MIL / CE light. I have been to Mediation with the BBB Auto Line, then Arbitration. In my opinion neither were neutral and to date, 04/05/2026, this situation still has not been resolved! Although the Texas Department of Motor Vehicles (TXDMV), Lemon Law Investigator accepted my case under the Texas Lemon Law, the hearings for the State of Texas Office of Administrative Hearings (SOAH) are being scheduled for September 2026. By the time of the hearing, it will be a whole year since it was driven. KIA America forces you into trading it in (making it someone else's problem and causing a huge financial loss), or selling it and I am unwilling to do either one. KIA America needs to stand behind their vehicle and repurchase it from me along with my related expenses. While under Mediation with the BBB Auto Line, KIA America sent a subject matter technical expert (TE) to my home to conduct a full inspection of my KIA. He spent 45 minutes inspecting it; then he drove it. I have his written report; he found more things wrong with it than I was aware of. I was not allowed to talk to him during his inspection, but I did ask him one question as he was leaving; I asked, "If this was your KIA would you drive it", he said "no" and then, "definitely NOT on the highway". This situation has put havoc on me physically, emotionally, financially and spiritually! I was first in contact with the dealership, Dennis Eakin KIA, Killeen, TX, then, have been in touch with Sky Cato, Sarai Espinoza with KIA America Customer Care, Christina Sakhleh with the BBB Auto Line, and KIA Executive Officers; Greg Silvestri, Vice President of Service and Aftersales Operations, Eric Watson, Vice President of Sales Operations, and Russell Wager, Vice President of Marketing, NO ONE CARES! All they talk about on their social media is how many cars they have sold; what about all of us out here with a LEMON KIA! When something goes severely wrong with your KIA, get ready to go more in debt, because no one cares!

My husband and I got an offer online for our vehicle. We scheduled an appointment a few days later,…read morecame in, and got exactly what we were offered. We only waited about 15 minutes before we were helped and the whole process took about an hour and a half. Jasmine White was super kind, patient, and very helpful. Overall we had a great experience - thanks CarMax Killeen!

it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

I had a great experience with Desean and his coworkers. The process was smooth and easy. They were…read moreeven flexible with my work schedule!!

What should have been an exciting vehicle purchase turned into one of the worst dealership…read moreexperiences I've ever had. After we had completed negotiations and agreed on a final purchase price, I was presented with paperwork to sign. At that point, I was informed that the dealership had "made a mistake" with the VIN and that the vehicle I was supposedly purchasing actually cost an additional $6,000. This was not disclosed until the last minute, after the deal had already been finalized. Furthermore, the dealership refused to honor the price that was advertised on its website and the price we had already agreed upon. This felt like a classic bait-and-switch tactic and was extremely deceptive and unprofessional. I would strongly caution anyone considering doing business with this dealership. My experience left me with serious concerns about their honesty, transparency, and business practices.

Fantastic dealership and amazing customer service. I have owned several different csr brands in my…read morelife, and I have noticed over the past several years quality and customer service have gone down the drain, but not at Subaru. If they stay like this, they have earned a life long customer. Go see Alfredo. Debreah C

This business has taken care of our vehicle for 7 years. I wouldn't go to anyone else. We use…read moreBrandy, a Service Mgr and she always makes sure we are well taken care of. They have done everything from replacing a windshield, brakes, all the necessary items to keep our 2015 vehicle in good running condition. We will always use Cleo Bay Subaru.

Came here for a trade in and new lease first thing in the morning and was greeted nicely. Mark Timm…read moreand the two finance guys (sorry completely forgot your names!) helped me. Coming in alone as a woman I was surprised to not experience so much push back and didn't feel like I was being upsold unnecessary services/accessories/etc one bit, which was almost too shocking to be the reality until we sealed the deal in finance. I was able to get the exact offer that I came in for to the dollar on my new lease, but wish I had a higher value for my trade-in. Otherwise, I left a happy camper. Finally, a dealership experience that I didn't hate one bit!

Our experience here wasn't the greatest. My wife was interested in a used Kia forte. After…read morecorresponding with Crystal about an out the door price, we didn't hear back for a couple of days and were concerned that the car we were interested in was going to get snatched up by another buyer. We had been searching for Kia fortes and Hyundai elantras, in colors other than grey, white or black, throughout the capital area that had low mileage and were in a decent price range. My wife teleworks and doesn't drive that often, so there was no need to get anything expensive. Each time we found one we liked at other dealerships, the cars got snatched up almost immediately, so we knew we needed to act quickly. I found the car sales managers email address on Yelp and emailed her that we were interested in the car, but hadn't heard back from Crystal. Crystal emailed back the next morning with the price, including TT&L, and said there was one other person interested in the car. We responded and said we would drive up to Killeen that afternoon. When we arrived, Crystal had the car parked out in front. She welcomed us in and got straight down to business. Other dealerships offered us water and/or other refreshments, which would have been nice since it was close to 100 and we had driven up from the Austin area, but nothing was offered to us. Not a huge gripe on our part, but worth noting given the experience we had at other places. We took the car for a test drive and were pretty much sold on it right away. We were going to finance the car through our credit union who was offering a very good rate, but it was the 4th of July weekend, and our credit union was short on loan officers and couldn't complete our loan in time. So we decided to finance through the dealership knowing we could refinance later. Crystal ran our credit and came back with a rate that was ridiculously high at 8%. She offered to run it through to get hits at other banks that might offer lower rates and I declined. When we met with the finance manager at the dealership, he dropped the rate down to 7.6%, which told me the original one they gave us was inflated so they could make a profit. He tried talking us into extended warranty. We declined and he started using tried and true scare tactics and said the warranty on the Kia we were about to buy was already expired. Thankfully, my wife did her research and said the car should still have 9k miles left on the bumper to bumper. Upon checking, the finance manager agreed and acknowledged he was wrong. I'll give him the benefit of the doubt since we were at a Chevy dealership and Kia's aren't his specialty, but he was awfully quick to point out the warranty was gone in the first place. So we declined the extended warranty, we declined the gap coverage and we declined a package that included "free" oil changes. We could tell he was getting a little desperate to sell us something because he was getting a little exasperated. He knew we were going to refinance and went on to tell us that the dealership would get penalized if we refinanced too early and that we should check with the lender since we might get penalized too. At that point, I just wanted to sign the paperwork and get out of there, so that's exactly what we did, car keys in hand. Long story short, if you know what you're after and stick to your guns, you can come out of this place with what you want. If you have excellent credit, shop for rates elsewhere, just don't expect to be treated special while you're there.

If you want to pay double for a car that doesn't have a working odometer and is beat to sh*t, this…read moreis the place for you. The dealership smells like they have a major gas leak. Both my partner and I got headaches just from sitting inside for 20 minutes. Kayce was our sales person and took us on a test drive. She didn't even know how to get back to her own dealership. They will bring you "paperwork" to show you how much they supposedly paid for the car, but looks like a 6th grader typed it up. Do yourself a favor and save your time- don't bother looking at cars here.

I was having a lot of trouble with my o;d car which stressing me out a great deal. I went onto…read moreConnell Used Cars where I found my new car (to me). I want to thank Justice and Brittney for theit exceptional professionalism in working their hardest to get me into my new car. They both were very polite. I appreciated all of efforts in getting me this new car. Thanks a lot Justice.