Used them for over four years at our home for bimonthly preventative treatments. One day we get a termite swarm and we called them to have a look. The tech went around our overhang outside and put quarter inch holes in the wood, spaced about every 6 inches, looking for evidence of infestation. Nice job damaging my wood and making it look ugly. Complained to company and they didn't seem to care. There was no infestation. The final straw was them calling me the day of a bimonthly treatment to tell me the tech was at the house to collect payment and that he would not do the treatment without it. We were at work, of course. This one time in four years we were late due to a bank bill pay issue and they pull this. Wow. Way to treat loyal customers, Kilter. When will you companies learn that you are a dime a dozen and we'll take our hard earned dollars elsewhere? read more

Saw their 1/4 page ad in the local paper advertising for a free inspection and $200 off a termite treatment so I gave them a call. Then I got a hunch that FREE is not always FREE and if they could knock $200 off, this is going to not be cheap. Anyway, just got really skeptical. I called back to cancel and now a week later, I'm still getting calls from them about our appointment. LIsten guys, there is no appointment. We cancelled. Remember? I would not use them since they are showing how lame they operate. read more

If I could score Kilter with zero stars I would. Please, if you're a home owner in the LA/OC area, DO NOT use their services!!! They're completely unorganized, miss numerous appointments and/or show up unscheduled. They do conveniently leave a note saying they missed you though... The final straw came lately when we brought them out on a Monday to remove hornet/wasp nests that were along the exterior of our house (which I told the woman I spoke with on the phone about). Sounds good, right? One would think that the appointment would result in the removal of all nests. That Sunday, I came home to a dog that had been stung/bit repeatedly by the said hornets/wasps and upon further inspection (which is their technician's job) counted 10 NESTS that were along the exterior of our house. None of them had been removed after they came out that preceding Monday. Including three that were in the vicinity of where our dog was lying on the ground in pain, swollen and broken out in hives... So a $900 emergency vet bill later, completely shaken up boxer and complete disregard for any responsibility of the incident, per the owner himself/office manager who called me (Kate is her name), they cannot control aerial insects and their behavior...they did offer us one free service call - big woop compared to $900 spent on an ailing dog! THEY ARE THE ABSOLUTE WORST, we are cancelling our service with them and encourage others to do the same or not to call for them for future pest control needs. read more

DO NOT USE KILTER! I called Kilter for a rat infestation and they not only didn't trap one rat, their technician Koppa, scheduled 7 appointments where he no showed and no called. I later found out he just didn't feel like coming to my house at the end of the day, but he was the one who schedule the time. I ended up getting several general managers involved who also did nothing to resolve the issue. I also had them quote for termites. They are several thousand dollars more expensive than the competition. Lastly, do not ever leave a deposit with them. They are not busy, their schedule is wide open, and if you make a deposit, they will not refund it if you don't use them. The deposit does not get you anything. Save yourself the headache and choose anyone else. They are just terrible at their jobs. read more

The address info is wrong, but you're going to the website anyway.... Our new condo got invaded by subterranean termites. Like 30 hanging out on the spare bedroom windowsill. Gross. I saw this because I was going to start painting the walls. Ew. What are these two little greasy looking spots on the wall? Hope they don't need primer. Touch them. Finger goes through the wall. Termites everywhere. Gross. Property management sends out John from Kilter on Friday morning. He delivers the bad news: Gotta drill your foundation. Then the good news: We can do it tomorrow between 1-4. Ok. Kilter does not run on cableguy time. Hector was at our door at 1 sharp. He pulled up the carpet, drilled, treated, filled, and put the carpet back. He even patched the holes in the wall for me. Nice. All done in 2 hours. Couldn't even tell he was there except for having to vacuum. Oh, and not having termites. Don't know what it cost, but I was impressed with the service for sure. read more

I use Kilter services for years in my properties I like their non human toxic methods which allows me to keep my tenants in the units while the treatment is going on They have been very responsive and professional I will continue using them Miri Lerner read more

Spoke to a representative on Thursday, 8/2 and made an appointment for Friday, 8/3 from 2-4. No one showed up, called or emailed! Very disappointing. read more

loved the prmoptness, I felt like they offered me the best options available, and didn't try to upsell me. Also gave professional advice on what they thought was best. I had previously been told by another termite company (pacific termite) that spot treatment is not possible, and tenting is the only viable solution. Kilter not only said spot treatment is possible, but also recommended. They'd also insure me for 2 years. It wasn't an upsell either because the quote for both tenting and spot treatment was very similar. I compared their prices against 3 competitors. read more

Very good, very professional, very courteous. Special thanks to Kopa (the initial free inspection/sales guy) and Wood Crew #2, who all went above and beyond to make sure that we got what we needed. Are they the cheapest option? Probably not... but I can certainly vouch for good Quality and Great Customer Service, which nowadays is far to rare. Overall I'm a very happy customer and will use them again... no sooner than 8 years from now, since that's the Warranty you get with their work ;) read more

Jonathan my technician was very polite on time and called before he cane over to give me a heads up. Barbara in the office is very polite she gave me a reminder call and made sure if I had any questions to call. Jonathon also explained all spraying and cobweb removal and they even sprayed ny garage and warned me not to go into the garage for two hourse. They were very professional and extremely efficient I would recommend them to anyone and they have done work for my neighbors to help reduce water bugs we get around here. Overall a great company read more

I am a long time customer of Kilter. We renew annually for our maintenance. When called, they will come out, but it could take a few weeks. That sucks when your house is swarming with termites. Lucky me, per my call with Barb this morning, Adam will be here Tuesday. It's our annual renewal inspection. But we know we have termites and they recently treated us for them. So lets see, how they are going to get rid of them? They are nice people, and I guess I am just questioning their effectiveness? I'll keep yelp updated. They tented and honored their commitment! Can't ask for more! read more

We purchased a new house and came across Kilter when needing a second opinion. Boy was I happy I gave them a call. Set up an appointment and they were very prompt. The best part was how honest they were in what i REALLY needed! The initial quote from another company was outrageous. You can tell they wanted my money and repeat business treatment etc. Kilter was very thorough and did a great job no more termites! I would recommend them to anyone in a heart beat! read more

Very bad experience, stay far away. When they came to our house to do rodex in the attic crawl they said they couldn't because our AC was blocking them, I don't know why the initial inspection didn't see this. Then a month later they scheduled to create a new crawl space on a Wednesday but came on a Thursday instead. Still wasn't able to create a new crawl space. they weren't comfortable doing so. My question is why not create a new crawl space in a different part of the house, it's just lazy. Now a month and a half later we still have not done anything about the rats eating through our AC because we have been waiting for Kilter. Should have gone with another company. This was a referral from a friend and I'm just really angry so much time has passed. read more

Over the years, I have used Kilter Termite for termite inspections and termite repairs three times on two different properties. They have never failed me. I first used them ten years ago to deal with a visible termite infestation. They were and still are friendly, knowledgeable, courteous, timely, reasonably priced and do excellent work...all the things I am looking for in a company and why I think they have earned five stars. The first time I used them was primarily because I have solar panels, and I did not want to tent my home. Their process includes inserting their product between the studs...the side benefit of this is that the product forms a coating on the wood that actually crystalizes...and it not only kills termites, but cockroaches, too (which was a blessing...when I purchased my home originally I didn't realize I was going to be cohabiting with giant cockroaches... I was appalled and spent a lot of time fighting the beasts with assorted sprays, etc. The problem was cured with Kilter's termite treatment. It has been twelve years since they initially came by and i haven't had a problem since!! Recently I could see an exterior termite problem, and their inspector, Dave came by and did a thorough inspection of the property and found a few smaller issues beside the big one I had noticed on a rafter. I had a treatment appointment for the following week and follow up repair work with Carlos and Gavin, who did an amazing repair job, saved me a lot of money by removing/replacing the doomed rafter without having to remove my fascia, and left the property clean and tidy. I would recommend this company to anyone. read more

Do your self a HUGE favor and don't use Kilter on Grove Av. in Orange. I only can rate this Kilter. I don't know about the others in other cities. Our church used this company for years. We closed our church last year and I had my personal name and phone number as the contact. Well, I keep getting their prerecorded call (from Barb), that our inspection service is due and please call them. I called them so many times and told them the church is closed and please remove me form the calling list. They say sure, but they still call. If you use this Kilter and ever cancel, you will be forever bothered by their calls. DON'T USE THEM!! read more

We had a poor experience working with them. Poor communication before and after the termite fumigation tenting of my house. When the tenting was completed the company they contracted with broke 25 tiles on my roof and it cost an additional $1,500 to fix. I recommend not using them for termite fumigation tenting services. read more

We recently had some critters in the office kitchen, ( you know ,the ones that stoners smoke... lol) Called these guys up, came out and addressed the problem without disrupting the office environment and staff. I would def recommend these guys for your extermination needs!!!! Fast, friendly, and great price and service! read more

After living in my present home of almost 20 years, I decided to have an inspection done. I called Kilter,they sent out an inspector and A date was set up. This morning Dave arrived introduced himself and began prepping the house,while doing so he explained the procedure . Since I have dogs he told me to secure them in an area,so that they would not Inhale or lick any of the applications. He was polite and professional and answered all my questions. Thanks Dave and Kilter. read more

Have used kilter for several years now. Very professional in everything they do no matter who comes to service. Mostly termite control for our large house and yard. So far they have not only gotten rid of any termite infestation but their chemical also goes after the ants, so that is a bonus. Haven't had to tent the house, just their check ups do the job. Any time we see an droppings or evidence of termite activity, we call them and they come right away and treat the area . Very satisfied with their service. read more

I definitely got the correct company. That's strange you said that to us before. Apparently, it's your narrative,/M.O., in which you tell your clients, when you flake on them and/or don't want to do any work, you tell the client everything is fine, when it isn't. We have proof, the contracts for both houses, yes TWO houses. It's upsetting when you don't honor the contract, don't bother showing up (no phone call), etc. If you don't change your way of doing business you will go out of business and/or get sued. read more

I don't know if ownership changed but the service these last 2 years, service has been horrible. We used Kilter since 2002 and kept their annual service to check and treat termites. The last couple of times the inspector wasn't very thorough, especially this last time. I asked if he checks under the house, like they always have, and he said, someone else but I would have to make another appointment but no one ever followed up and I just get this statement for the annual contract fee. I was referred by a friend and was happy with the service for 8 years and happy to refer them to others. But I'm no longer able to do that nor will I use this company any longer. read more

Developed a severe rat problem over the winter with them accessing attic in 55 year old home. Kilter came out and surveyed and were very knowledgeable on how to first trap, then seal the entry points to the attic. They then removed the insulation and sealed up entry points, although I had to call them back and have them seal a few that they had missed, however I gave them a pass as I had been in the house for 17 years and knew the points better than they would have. They then blew in new insulation, however this is my only ding, as I was expecting rolled insulation whereas they simply blew in chewed up cardboard-type insulation, and didn't seal everything as the insulation would fall down into the furnace closet, creating a mess. When I installed a new furnace and central AC a few months later the furnace/AC people (Lewis Air) were very helpful in vacuuming up the insulation above the heater/AC (which should been done by Kilter) and finally sealing the holes above the those units so insulation did not fall down into the closet space. Otherwise, despite this relatively small yet irritating defect, I am satisfied with Kilter. They left three bait-boxes for the rats over 3 months, and they were effective, yielding dead rats and one of the three boxes being totally consumed. One must use care in placing the boxes where rat traffic occurs as the other two were not visited to much extent. Finally, I want to give accolades to Jeff from their pest-spray service, who arrived today and was extremely knowledgeable and customer-oriented in working through the inside of the home and spraying only where I felt insects had been a problem (crickets/ants/gnats), as we have kitties. Overall, they did not push ongoing contracts and seemed to be a quality operation, and I will use again if critters come back. read more

Unless you like spending extra money, don't go with these people. He wanted to first treat certain areas of the wood under the eaves, then replace the wood! What? After doing all of that treatment alone in a separate quote which is basically equal to the price of tenting, then he had another quote to replace the wood. This wood replacement quote was reasonable however his treatment plan was ridiculously high and not necessary. When I questioned him about treating the wood only to cut it out and replace it, he gave me some excuse that still does not compute. Look up La Placa Exterminating. Very honest and gave me a quote that didnt break the bank and makes sense. read more

Updated Review: we've been working with Kilter Termite on my parents' house for about a year trying to address the termite problem that keeps popping up. In my original review I mentioned some very frustrating issues that were coming up with incomplete work and shady representatives for this company. After my review, the owner Greg got involved and was determined to make things right, which we appreciated. The latest representative, Vince, was great, got the job done, and was very pleasant to work with. If you have any issues during the job call the owner Greg and he will take care of it. read more

Don't ever hire this company they failed to get the job done on time, went on vacation and the company screwed everything up on time line. I had to get a hotel that cost me xtra money on top of them coming many times back to tent the patio that they forgot to do. I'm telling everybody dont use kilter. read more

We have used Kilter for termites , rats and mice. The inspectors were prompt and polite and didn't leave any mess. We had our house tented for termites and one of the workers even helped us bag things up from our frig. They closed up every opening possible for a rat to get through and set traps in our attic that were checked weekly until we were sure they were gone. I would highly recommend them. There was a little confusion about dates and times but nothing that wasn't cleared up quickly. T. Spuhler read more

I've been with kilter termite for years I love there service and love there methods of extermination they are safe and healthy recommend this buisness read more

Vince and his team were courteous and professional during the initial consultation and the day the termite foam was done. There was also an accounting issue Barb and her team were able to resolve swiftly. I'd definitely recommend Kilter to get the job done. read more

I have used this company in the past 3 years and they WERE good, however, recent experiences have not been up to par at all. Additionally when you call the (714) 288-5630 number you roll into a voice mail and no one returns a call. I looked up the company and found a (714) 922-6994 number and actually got someone that did assist with billing and the fact I referred 3 people to the company. I am extremely hesitant to refer any other friends. I would check with options before selecting this company for now and most definitely get more than one opinion. read more

I contracted with Kilter to repair some damaged wood. After the repair, I found that my house was partially left without electricity as they had cut through the wiring, studs in the wall were damaged, some studs were completely cut through and they reused infected wood by putting it back on the home upside down. When I contacted the owner of the company, he refused to help repair this damage. Please see my complaint with the better business bureau. Please see comments from owner. Because I allowed his employees to paint the replacement wood (not included in price per employees) and replace an additional infested 2X4 (employees also said not included in original price) on the side. I guess that it is my fault that Kilter employees damaged my house. You make the decision. read more

Beside the annual contract fee, they charge you an extra $250 a year for a termite inspection. I have been under contract with them for about 7 years and now I'm in escrow to sell my home I have thousands of dollars in termite repair! Very disappointed. read more

Missed appointments. .poor customer service.. and there sub contracts are hacks..

First time they came out they where great. This year, they did not come out for two weeks, their service technician blamed everything and anything possible in our house, outside garden and because of our dogs we had rat issues, our avacado tree should be taken out, the telephone and cable wires and many, many more excusses. The office staff is rude, they charge for service they did not perform and are very quick to report you to collection even before services we paid for had not finished? read more

Prepare yourself for aggressive sales tactics during kilter' s final treatment of your contract year. No matter what your situation is they will not give you your promised last termite treatment unless you sign up for another, misleading, manipulative. read more

1. Following our yearly home pest inspection (cost over $250) I found multiple areas of live infestation not documented by the inspector. This Kilter inspector had inspected our home for several years. We were subsequently informed by Kilter that this person had been discharged. 2. The Kilter manager who wrote-up the wood repair contract required a deposit of 27% before work began. This may be in conflict with California Code which appears to stipulate a deposit not exceeding 10%. 3. Kilter's second story ladder work was scary to witness! 4. Kilter's wood repair/replacement crew would not perform second story tasks contracted by the Kilter manager. Frankly, after witnessing their second story ladder work, I believe this was a very wise decision. As a result the homeowner had to contract several work-arounds before the home could be painted. 5. Kilter replaced the existing finished facia boards with rough cut facia boards. This required additional work by the painting contractor that followed. 6 Kilter primed the replacement wood with water based primer after agreeing to use oil based primer. Kilter switched to oil based only after the homeowner discover the discrepancy. 7. Kilter started and finished the work on schedule. Unfortunately, as previously mentioned, the scope of work had been changed significantly. read more

I was referred to Kilter not so long ago because I was out looking for a low cost and efficient Termite and Pest Control Company in the area. I had an ongoing termite issue that had to be put to a stop and when I asked my friend about what company she used she recommended Kilter because of how amazing her Inspector Dave and the team were. Of course I was very hesitant only because I've had termite companies let me down before and hundreds of dollars gone down the drain but with Kilter I knew it was going to be different since day 1 with the inspection. Billy was assigned to come and inspect my home and I had the most positive experience. After being through so many inspections, I never thought It would be this informative. The scheduling was painless, thanks to the ladies at the office which were super friendly and clear. They scheduled me and even gave me a call two days prior to remind me! The technician arrived on time, took his time with the application process and made sure he was super clean all throughout. The treatment comes with a warranty which I'm almost sure I wont use frequently only because the treatment was so effective and has put my problems to sleep! I cannot thank Kilter enough, they have an amazing team servicing the OC area and I had to share in hopes of helping all of you who are in the same place as I was a couple of months ago. read more

Worst customer service ever. Needed a second opinion following a home inspection for the sale of our home. Provided them with the inspection report and just wanted them to confirm the findings and give us a price quote. Waited for the quote for several days and received nothing. After following up with the inspector, we were told that the front office should have emailed it and that he would follow up. After another few days, called inspector again. This time he didn't answer our call or return our call. More than two weeks after the inspection and still no follow up. Time is of the essence since this is related to the sale of the home. Disappointing to say the least. They have lost our business and we would certainly never recommend them to anyone. If I could give 0 stars I would. read more

Robocaller who claims I've used his service before. You've been added to my call block list, since the do not call list apparently didnt phase you. Jerk. read more

We knew we had some termite activity around the exterior. I called several companies and they suggested tenting. Those that would do spot treatment wouldn't provide a two year guarantee. Kilter recommended spot treatment and since we were not selling our home, didn't try to sell us on replacing damaged boards. The technician, Edgar, reviewed the scope of work before starting. He explained everything he was doing. It took about four hours to complete. No messes, no odor and we didn't have to move out for three days. Jerry, the inspector/sales person, followed up several days later. Their price was higher than others. read more

I have used Kilter Termite on two previous occasions and was satisfied with the exception that the inspector on the first visit used crayon on my pavers to mark where the termites were? Should have taken the time to draw up a report for the repair crew rather than graffiti my landscape. The repair crew did a good job. They never showed up or called for the next appointment, i had to call them and reschedule then they performed what i thought was a lazy inspection. Turns out he missed a whole infestation on an outside joist that should have been spotted. Well i called to schedule a third appointment to get a more thorough inspection and address the obvious infestation i found and they again did not show up for the appointment or bother to call me. They definitely lost a regular customer. I called another company ( America West - Los Alamitos) I found them from my realtor and they performed what looked like a very thorough inspection and the inspector (Dean) seemed very knowledgeable and gave reasonable options. read more