The negatives: I'm recovering as quickly as possible from not having had coffee in the room. When you walk in to the hotel room there is a strong smell of mold. I've been told that it is to be expected in Savannah and places like this in the south. The bathroom is a little tight - not a big deal. Positive: We loved the look of the hotel. From the outside of the building, lobby, courtyard ... all lovely. The room is nice enough - basic hotel room, nicely decorated. Room comes with clean robes, soft towels, a mini fridge. The beds are great, pillows just right. It's clean. There was a great amount of liquid shower gel, shampoo and conditioner in the shower. We didn't see housekeeping but we only stayed 2 nights and didn't need it. There is a restaurant on site which smells good as you walk by, though we didn't end up eating there. The Staff are friendly, helpful, down to earth. I'd stay again. read more

Kimpton Brice Hotel - Hotels Near Me - Savannah, Georgia

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I'm always amazed by hospitality businesses that eschew hospitality. it's a perfectly fine hotel -- though our room smelled like mold and some new paint would help -- but with stunningly incompetent, actively unsmiling and surly service. the breakfast staff is slow and inattentive. how bout some water upon arrival? and food took forever. housekeeping was also nonexistent. our room wasn't made when we came back from touring in the afternoon and it took a search party and repeated calls to get someone to address the situation. on the plus side, very pleasant and tasty afternoon snacks and wine. but come on Kimpton, please put a little more effort at these prices. read more

Underwhelming all around. Rude valet, unresponsive guest services and the room looks like a laquinta inn.. tiny and unimpressive. Best part was front desk woman was nice and personable but this place is a pass all the way around including the bar terrible service. read more

About a day into our stay, the hotel's power went off because of a hurricane. While this certainly is not the hotel staff's fault, they certainly could have handled it better. We were given no information as to when the power might be back, nor were we given the option to check out early and move to another hotel. We had to check out a day early because the hotel shut down entirely, but the staff was no help with booking another place to stay. We were told we would get a refund for two days, but after waiting over two weeks, we were only given a refund for one day, even though we stayed 1 1/2 days without power, so without air conditioning, hot water, or being able to charge our phones. This would all be slightly more acceptable if we could have at least been refunded for another day. read more

This hotel was sold as a 4 star but the rooms were gross. The floor was dirty and the room was very damp. The staff was nice and accommodating when I wanted to shorten my stay from 5 nights to 1 which I appreciate but this was solely because of the condition of my room. My room clearly had mold in it because I'm still feeling the effects of it days later. Do not stay here ! read more

This is one of the absolute WORST hotels I have ever stayed at! How do they have 4-5 stars???? I am a huge Marriot and Kimpton fan. But Kimpton Brice... is a whole other thing. I made reservations a month in advance the week before Memorial Day weekend. I paid extra for the Premier King room. I can't imagine what the "standard" would have been like since ours was AWFUL. I called a few days before our stay to get clarification on how the parking was set up. We were told it was self paid parking. That it would be $12, but it was actually valet parking for $40. The lobby of the hotel seems nice. Everything seemed fairly clean. Until we actually got into the elevator and onto the second floor. The entire floor smelled like strong urine. And the carpet had SEVERAL stains everywhere. I know the hotel is pet friendly but you could tell it wasn't cleaned well. The first room we were assigned wasn't cleaned. Towels everywhere. Bed not made. Hair all over the floor. And smelled of strong smoke. Second room seemed to be cleaned. But one we pulled out our lysol wipes (so glad we brought them) they were BLACK. NOTHING was cleaned. The bathroom was FILTHY. We had to wipe everything down for about an hour. Rust all over the shower and around the hardware. The shower head was missing. The towels were stained. The bed smelled like moth balls. And the room smelled like mold and urine. The room was also dusty. You could tell this room hadn't been cleaned in a long time. They just replaced the towels and probably just made the bed. On top of all this, one of the employees we ran into in the halls admitted that no one in housekeeping had been in that day. And that there was no one available to clean. She also mentioned that a bed went missing one day from another room and no one knows how it happened. As nice as she was, it was concerning and definitely confirmed for us that no one has been cleaning. This room was well over $300 for one night. OVERPRICED. Don't come here. This is the WORST Kimpton hotel I have ever been to! read more

Arrived Sept. 4 around 3 in the afternoon. Out of the blue I decided 3 days prior to take a trip to Savannah. The most pleasant of surprises. I fell for this city fairly quick. The Kimpton was chosen at the spur of the moment. Hotel was clean , staff/ valet friendly and professional. My room was comfortable, the location was great!! Your in walking distance to every. And we were maybe 20 minutes from Tybee island/ beach. The hotel at night gave me a sexy vibe with the lighting, mood of restaurant, and guest dressed up moving about for there at night affairs. I would recommend this stay. read more

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Pet owners, beware: this hotel ruined my trip I only had one night in Savannah, and I specifically sought out a pet-friendly hotel. Kimpton's are supposed to be nice enough so I went with them. Upon check-in, the staff was not aware I had booked a pet-friendly room. (I had booked through a third-party website so that could have been the problem. Not sure.) After a brief discussion with the manager, the staff member proceeded to check me into a non-pet friendly room. I told them the dog has a kennel AND diapers, so there would not be accidents. I assumed they decided it would be fine. But I'm not sure why they chose to do this. After check-in, we left to take a trolley tour. On the 10 minute or so bus ride to the venue where you get on the trolleys, the hotel called and said my dog was barking. I told them we were on a tour already. They said, "don't worry, they'll drive you back." Now, I understand a complaint when someone is trying to sleep but it was 3 or 4 PM in the afternoon. The hotel is largely empty then, as most are out visiting the city. I was surprised someone would have complained at this hour, but I guess some people are like that. We had to ride all the way to the venue, wait for everyone to get off the bus, and then ride all the way back to the hotel to get our dog. But imagine our surprise that when we approached our hotel room door, we found the dog WAS NOT BARKING AT ALL. We stood there for a minute to be sure. Nope, no barking. It was very upsetting for our tour to be cut short when it was clear the dog's barking was temporary. (My theory? Someone noisily walked by the room - perhaps the housekeeper cart came by, or someone was outside the door talking - and the dog reacted.) We leave the dog with bones and the dog isn't known to non-stop bark under normal circumstances. Obviously, no one from the hotel checked to see if the issue was real, or was still occurring, and instead just picked up the phone in favor of ruining our afternoon in order to cater to the other guest's demands. At the very least, if someone from the hotel had gone by the room, they would have found our dog had quieted down and could have said to the other guest that the dog seems to have stopped and they'd communicate this being a potential problem when we returned. (They knew we were on the trolley because they helped to book it!) Because of this problem, we had to bring the dog with us on the trolley tour. The trolley itself is dog-friendly, but now we couldn't get off and actually visit any of the destinations like the historic homes or museums as they are not pet-friendly. We had only one afternoon to visit the city and could now basically do nothing but ride around. This is one of the most disappointing experiences I ever had on vacation, especially since I really wanted to see the city's historic places. We later returned to the hotel and got a pet friendly restaurant list. Again, because of this guest complaint over a dog that was NOT BARKING when we returned, we had only a few places we could now go to eat. The first one we visited wasn't even serving outside because it was cold. We had to eat at a bar's back tables. But on our way to dinner, the hotel called AGAIN. The dog was with us, so I couldn't imagine why they were bothering us a second time. They said we had to change rooms! I said we were going to dinner. They said they could move our stuff - are you unpacked?, they asked. We had been checked in for several hours, so of course we had unpacked. We had to go back to the hotel as I did not want them packing for us, as we had several electronics items and were largely unpacked. They said that we should not have been put in a non-pet room as "some people could have allergies." (People with allergies book themselves at a pet hotel, I guess.) THIS IS THE PART WHERE I REMIND YOU THIS HOTEL MADE THE DECISION AT CHECK-IN TO PUT US IN THIS ROOM. Now we're hungry, we couldn't see anything in the city, and we had to go back to the hotel to change rooms! I was extremely upset but didn't lose my temper beyond making it clear that this was very inconsiderate. I did not yell or make a scene. It wouldn't have changed the fact that the hotel had ruined our trip already, and the best I could do would be to warn other people to choose an ACTUAL pet friendly hotel in the future. The pet friendly room we were moved to was IDENTICAL to the non-pet room. I was surprised because I thought that there must be some difference like less carpet or the room being all tile. Maybe it had low-end furnishings or something! Nope, it was exactly the same. I also want to add no additional accommodations, perks, or sincere apologies were made even though the hotel itself KNOWINGLY checked us into a non-pet room when they knew we had a dog. (I have to wonder: would another dog owner have complained about barking at 3 PM in the afternoon? I am doubtful.) read more

Kimpton Brice Hotel - Hotels Near Me - Savannah, Georgia

This Savannah location is a total fail for the Kimpton brand. Awful experience February 11, 2023. Front desk staff at 4:30pm is straight up lying to us about hotel amenities. Specifically room service. Apparently there is none? Restaurant totally says there is but okay we're Doordashing out of spite. The whole hotel is currently being remodeled and it's pouring rain. Okay, no biggie. No one's fault. Here's the thing-- I have a one year old. Don't tell me "she's going to have to get a little wet" when it's your hotel's fault the only way to get to the embarrassment-to-Italian-food you should be ashamed to call a restaurant is outdoors. There's better options nearby. read more

I don't understand the reviews. The lobby and front of hotel are beautiful but definitely deceiving. The rooms are filthy. Our room has Poop stains on the floor. You can not walk on the floor without shoes. The bedding had stains and dog hair. We asked for a different room but they couldn't accommodate. Will not be back and don't recommend read more

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Overall: 3/5. OK, but less than the Kimpton excellent we have come to expect. The special occasion for which we came to the property (noted in our profile) was never even mentioned our entire stay. Definitely wish we had chosen a different property. Rewards Club Recognition- 2/5. Below Average. Overall, we did not feel like valued guests but instead more like an inconvenience. Staff- 3/5. OK, but barely. We were checked into the property by Elrico. He vigorously explained the hotel features and modifications due to the pandemic; his manner bordered on unprofessional. No one offered to help get our bags to our room. Rodney was pleasant and talkative; he had my spouse & other guests laughing regularly. Wendy, however, was truly the best representative of the bunch; poised, professional, and courteous, she addressed guests in a respectful manner and took the time to engage and make guests feel that she genuinely cared about their experience. How can it be that the newest representatives treat guests so much better than the seasoned or supervisory ones?!? Thank Wendy for the score not being much lower. I have to say that after keenly observing this staff for several days, that the most of the front desk representatives seem to be doing the absolute minimum for their guests; they do not approach guest concerns or problems well. They'll sigh and roll their eyes or tell you to come back later. When guests present problems or concerns (see below), staff members dont present solutions but instead make excuses for hotel or service shortcomings or try to over- or outtalk the guests. I overheard several instances of dissatisfied guests being handled in a way that I'd expect in a lower end hotel- not a Kimpton. Kimpton staff members are usually known for going above and beyond to surprise & delight guests; our only surprise here was how combative and unwilling to overcome guest concerns many staff members were. I understand that staffing a hotel or a restaurant with quality people can be challenging these days, but this staff needs some serious attention from upper management or the chain's people & culture department. Or, a rebrand may be in order Property Appearance & Maintenance- 3/5. OK. -Exterior- 4/5. Very good. -Interior- 2/5. Below Average. Carpet stains and scuffs along the walls and baseboards littered the property and really bring down the hotel. Other places just need paint desperately. Accommodations- 3/5. OK. "Premium King" room that overlooked the pool. We enjoyed the view from the small balcony, but the room itself fell below expectations. There was no coffee maker or extra pillows in the room, as we had requested, and even though we asked for the coffee maker again upon arrival, we still had to wait nearly an hour and a half to get one delivered in the morning. The pillows were flat. The mattress lacked support, our backs ached after three nights. The telephone handset did not work. Housekeeping- 2/5. Below Average. The first thing we noticed once in the room was popcorn kernels, lots of them, on the floor, which was a choking hazard to our pet. An empty Ziplock bag was in the closet on the floor, where we found two pillows without pillowcases (also laying on the floor). A plastic knife was found under the desk by our pet. There was nail polish on the comforter. Then, there was the bathroom. At first glance it appeared clean, but once you stood in the shower or sat in the tub, you could notice excessive black mold and mildew growing on the grout. So much, that taking a shower felt dirty. Someone's toothbrush was left on the floor behind the tub, where the mildew/mold was especially shocking. Toiletries, such as shampoo, conditioner, soap, facial tissues, toilet paper, etc., were not provided in a supply adequate for the length of our stay. Pictures of some of these items are included in this review. Pool/Gym- 4/5. Very good. Pool is nice; gym is adequate, if small. Breakfast/Meal Options- 2/5. Below Average. Restaurant is limited. On the second and third days of our stay, not even bottled water was available in the hotel. Computer/Printer/WiFi- 5/5. Excellent. WiFi signal was strong throughout the hotel and streaming was smooth and uninterrupted. Pandemic Operations: A few semi-operational sanitizing stations were sparsely sprinkled throughout the hotel, and social distancing markers were present on the floor at reception. Most staff members wore masks over their noses and mouths, most of the time, and in response to the City of Savannah's re-institution of a mask mandate, a large sign was again placed at the entrance to advise guests that masks are mandatory. About 2/3 of the guests followed the mandate. At no point did we witness the staff offering masks to those without them, as would have been appropriate (whether they took or used them or not). read more

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It's fine... but don't expect luxury here. Everything is super outdated, the endless wires in the room are nice proof of that and they were coated in mounds of dust. The pool is surrounded by lots of construction, street noise and even guys hanging electrical on the roof, relaxing! The gym is a tiny shoe box and the carpets throughout the building are so filthy they've turned brown. Eeks. It's an overnight on a road-trip type stop, the wifi works, there's a bed and a shower. Safe location with very overpriced valet at $40 a night when street parking is readily available and free from 8pm-8am. The desk staff were really nice, but weirdly the restaurant is closed mid-day? So if you're looking to order eggs or even anything around 11am, it won't happen. read more

Great hotel. Nice staff very friendly. The hotel is super cute and clean. Even with allowing pets it was always clean and at night it was very quiet. The only thing negative I have to say is that the beds are in some kind of platform so when you move the squeak was pretty annoying but besides that, it's a wonderful hotel. You can valet ($40 a day ) or you can park for free on the street. read more

Do not stay here if you plan on sleeping!! Stayed here for one night as a layover on our trip back from south FL up to Northern Virginia. Hotel is undergoing renovations and the walls are very thin. Which is only the beginning. Hotel is located on a busy road to the parameter with thin windows so also had road noise. The loudest of all though was the bar goers coming in and out till about 3am. I slept maybe 2 hours after that before having to get up and continue our trip. I absolutely would not recommend, would NEVER stay again. Horrible experience!!! We are gold elite members of Kimpton and have stayed all over the US in other Kimpton's and this is not up to the same standard. read more

I so badly wanted to give you 4*but I really couldn't after staying at two other Kimptons in Denver and New Orleans. When Iwe arrived at 2:45 p.m. were met with "check-in as 4:00 (someone that seemed put out to be at work) Most of the front desk staff went above and beyond to make sure our stay was good. The cleaning staff and valet staff was very good but I couldn't get past the fact that this place needs some TLC. Please help the staff out resources, including refrigerators that may or may not work. read more

I am very much regretting having made a reservation at this hotel without reading prior reviews and blindly trusting the Kimpton brand. I had planned a nice weekend getaway for my husband's birthday in Savannah. Having had prior great experiences staying in Kimpton properties in other cities, I didn't think twice about staying at this Kimpton - a decision that I wish I had not made. First, the hotel downgraded our reservation to a cheaper room with absolutely no prior notice. They did not even mention it to us at the front desk when we were checking in! When we requested that we be moved to a room that we had a reservation for, they gave us a baseless excuse about how other guests had overstayed their reservations and they had no rooms. Had we received prior notice, we would have booked elsewhere, which is most likely the reason no prior notice was given! Second, the hotel is disgusting (please see pictures attached) - stained carpet, broken glass, furniture all scuffed up, bathrooms reek of mildew, dust and grime in corners! This is supposed to be a four-star luxury boutique (with a four-star luxury hotel price tag)! These are things that other reviewed have noted as well. Now, this hotel is pet friendly, and I saw that some of the reviewers blamed it's abominable state on the animals. I note that ALL Kimpton properties are pet friendly and this is the first time I came across a property in this awful of a shape. A more likely explanation is that the upkeep and cleanliness of their property is a low on the list of priorities for this hotel's management. So in summary, please do your research before staying at this property. read more

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Oh my word! Stay here! The staff is incredible, lead by amazing GM Ryan. Location is perfect. Nice rooms, lobby and the outdoor courtyard is so spacious and lovely. AND did I mention: beyond dog friendly?! So precious to have my two Goldens so welcomed; all the dogs are welcomed! Love me a Kimpton property! Cannot wait to come back! Thank you Ryan and Team! read more

I visited for a 3 day weekend. The hotel is a beautiful historic building. As it goes with old buildings, remodeling and repair were an enormous part of our stay. The check-in desk was a folding table as the lobby was being remodeled. The courtyard was being power washed at 9am on Saturday morning. The Pacci restaurant was a sad little room with no atmosphere while the remodel was going on. Our room had a leak from ceiling to floor with a large bubble of water forming in the wall in which the plaster started to peel. The staff seemed unconcerned and never came to investigate. The worst part is this is a dog friendly hotel. I love dogs but the experience was like staying in a kennel. Dogs were barking night and day. It never stopped. D read more

Didn't have our room ready at 8pm and we had to wait. Did give us a $50 credit for that but one meal in the restaurant is that much. Charged me twice and wouldn't even email or fax the bank to fix the issue. Stains on the bed sheets that looked like blood. Customer service is the worst I've ever experienced and I am a traveling therapist. Charge $44 a day for parking and it's really not worth it. I would suggest finding another hotel as this one has went way downhill. Very noisy. Could hear everything from hallway and other rooms read more

Excellent accommodations with well stocked refrigerator with a variety of alcoholic & non alcoholic beverages. Multiple options of Snacks also provided in room. Room temperature easily adjusted for maximum comfort. Very comfortable bedding for a restful slumber. Complimentary red & white wine daily from 4 to 5pm. Very dog friendly read more

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Under construction (which we didn't know but that could be on Am Ex). Room was filthy and terrible. Understaffed (and staff was incredibly unhelpful - probably because overworked and it's a ****hole so guests are annoyed). We have reached out to management repeatedly with no response. read more

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Please do your research. Scroll down and look closely on what these reviews tell you. This hotel is falsely advertised to be this chic, clean and upscale hotspot, it is not! My husband and I were excited to stay here because of the location and also the kimpton hotel reputation however, we were so dismayed at how dirty and smelt this hotel was. The only areas they care to maintain are the front lobby as well as bar area and courtyard. The hallways DISGUSTING and smelly, the room was just as bad if not worse. Because of our experience here we will never stay at a kimpton hotel ever again. We got here late night and left first thing in the morning 7 am. Ruined our savannah trip tbh read more

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Friendly staff. No charge or hassle for pets. Decent location for savanna touring. Valet parking only. Of course no street parking to be had. We booked a premium king room. Can u say cramped? The king bed takes up the whole room. There's not even room for a coffee maker. I don't know where guests would put a dog crate. I'm so glad we didn't bring ours. The room and hotel was clean and the valet guys were nice which is good because they are the greeters when u show up. read more

I picked The Brice Hotel because I found an amazing deal, and since it was part of The Kimpton Hotels, it had a great pet friendly reputation. Of all first and lasting impressions my hubby and I received from this hotel, it came from Mo! He is one of the guys who stays at the entrance of the hotel, has his bow tie on, and greets everyone with the happiest most welcoming hello ever. He is really the face of The Brice Hotel. It was day after day continuously welcoming. On the flip side is the front desk. They are the first people you really deal with to check into your room. They definitely did not want to be there, and asking them questions was a bear. In addition the first room we got reeked of dog pee. We called right away to let them know and once I went downstairs they had no idea what we were talking about, then eventually gave us another room, a smaller one. They never checked to see if everything was okay after that. That made me feel ehh right away. Parking is $26 a day. You can park in the nearby neighborhood which is free after 5pm, but you must wake up at 8am to feed the meter. We did that, saved money, but felt tired since we woke up early. There is coffee in the morning, happy hour around 5pm, and free bikes. That's a nice touch. There was no dog package that they said there would be like a dog bed, dog treats, dog friendly listings. I'm giving this hotel 3 stars, which is higher because of the friendly service from Mo! He deserves a promotion and a raise for truly being a face of The Brice! read more

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No charge for dogs, and there were a lot of New Yorkers who took advantage of this great perk (and yes for some reason there were a lot of Manhattanites here this weekend...). Nice free happy hour between 4-5 (we had wine and some spiked citrus punches). The locale is ideal...and as one might expect, the price point is high for an IHG property (worth it tho..). The courtyard in the middle of the property is nice for a hangout...and the speakers have the Shins, Blondie and some of others of that ilk...obviously hipper than James Taylor or Dan Fogelberg. No coffee in rooms...pick up in the morning at the bar downstairs. Three stars alone for Elrico and Rodney at the front desk...the fusion of charming, cool, and good local guides. We had our labrador along...who slept well on the bed with us, and while we are out on the town boozing and gluttonizing. read more

The staff is top notch!!! There's a definite need for serious attention to the property. read more

Kimpton Brice Hotel - Hotels Near Me - Savannah, Georgia

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Overall hotel was "trendy" and nice inside if you're into that sort of thing. They are mask aggressive by signage but did not harass us and our infant. Superficially seemed to be a great location/river front. Star subtracted for our room being ground floor and on a truck route. Felt like an airport hotel with the noise. Probably if you're on the other side or higher up it would be acceptable. Another star subtracted for "40$ valet" to charge our Tesla. That's the only reason we booked the hotel and wasn't disclosed or didn't notice at time of booking. May be okay if told up front but not at 12 am when you're looking to park your car and sleep. And since our car doesn't have a key I parked it myself. Also the entire place seems a bit worn. The carpets are highly trafficked. The doors to the outside patio and back inside need a paint refresh. Water was piping hot and the soap was fantastic. read more

My family and I had a great time here. We were greeted by Natalie at the front desk who mediately gave us two vouchers for drinks at the hotel bar. Rodney the bellhop/valet was very accommodating, he even offered to heat up leftovers that we had from a restaurant the night before(make sure you check out his fan). Every staff member we encountered from Robin to Jasmine to Anthony to Mo was very pleasant and helpful. I can't say enough nice things about this hotel, including the free bicycles they give you at the front desk to ride around Savannah. My wife and I spent most of our time sitting in the courtyard on the comfortable sofas under an umbrella or sipping wine in the cozy lobby. Everyday they have a free happy hour in the lobby which turns into a mixer amongst the guests. If I were to mention anything negative, it would be that the bathrooms are not quite up to par with a hotel of this caliber. But this hotel definitely has the feel of Savanna and southern charm. read more

Kimpton Brice Hotel - Courtyard - Hotels Near Me - Savannah, Georgia

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Be careful with this hotel. I used to love Kimpton hotels but they won't be on my list anymore. They put me in a room that butts up to the street corner. Loud noise all Night, clicking of the cross walk countdown and a huge vibration from the road. Did not sleep at all. No room service and you are on your own on keeping rooms up and finding a towel. Still here. Sitting in the lobby at 2 pm and they don't serve cocktails until 5pm and you cannot get a glass of wine to save your soul. Management is not helpful. I have heard over 20 guests ask with the same answer. Spend your money wisely and stay at VRBO or a higher end brand like Hilton or Hyatt. Pass on Kimpton. I gave it two stars as the food is ok and it's clean. And PS ... the fitness center is a closet with a treadmill where the belt skips as you run. Again raining,so my workout was garbage. read more

Dirty dishes , bloody bed and more! I would not recommend this place to my worst enemy ( ok may be lol ) hotel is not clean and finishing are very low quality. Also hotel staff doesn't service the room as expected. We stay there 4 nights and didn't get proper service any of those days . The first day we walked in to dirty dishes , second day not enough towels and bed poorly made, third day again no towels and pillows on the floor, and fourth day bloody sheets!!! read more

Kimpton Brice Hotel - We had an awful experience at the Brice.Their housekeeping staff needs coaching as you can see by the bloody sheet they left on our bed. - Hotels Near Me - Savannah, Georgia

Very cute boutique hotel with a great location. My main complaint is that the rooms do not look the way they do online. It's possible that they're going through changes but if that's the case, the current design should be reflected on their website. read more

DO NOT stay here. EVER. I asked for a blanket and pillow for the pull out couch. Shavandah at the front desk said they were all out. HUH? How could a hotel be all out of blankets and pillows. I asked if another room was empty and could take those and she refused to talk to me. Ariel was amazing and ended up finding us the blankets and pillows. But Shavandah said they were all out. I do not appreciate being lied to. Days after, I finally spoke with the manager Miguel who did nothing more to help when I asked to refund our room. No one should be treated this way and LIED to. Why would anyone want to pay for a hotel when you can't trust the service. IHG lost a customer for life. read more

Upscale hotel with an interesting history in a fantastic location and the price wasn't much more than the hotels on the outskirts of the historic district. The hotel was originally a stable which was transformed into the second Coca Cola bottling plant in the United States. The check in was flawless. The valet parking is now self parking in the garage across the street due to covid, but was still cheaper than the other parking options. All the hotels in the historic district charge extra for parking, and the city charges for every street spot. A lot of people with dogs stay here because it is dog friendly. Daily social hour is now 4 to 5 PM with free wine and beer. River Street and a lot of quality restaurants are within walking distance as well as many of the historic sites. The room was very clean and comfortable. The lamps need replacing, everything else was great. read more

I stayed here last spring (2019), and I was in love with the hotel. Sadly, my visit in June 2020 was a fall from grace for this (normally) grade A property. Now I fully take into consideration that they had only been reopened a week and were operating with limited staff. However, the experience itself was also a comedy of errors. Firstly, when we arrived, there was no valet service. But there was not even a sign or staff member to advise people that there was no valet service, nor were there porters to help with the baggage. So my girlfriend and I, along with a few other cars full of people, sat outside the hotel entrance for 10-15 minutes waiting for someone to greet us. Finally, I went inside to find two overwhelmed front desk employees trying to check in a couple guests with internet that was barely functioning. Check in took 30 minutes!! It was only then we were advised that we had to self park across the street, and that there were no bellmen to assist with our many bags. We were also looking forward to the welcome glass of wine advertised on the hotel website, but that didn't happen. Secondly, though the room was lovely and clean, there was no bath soap initially provided. Housekeeping had apparently dropped the ball, as there was one small bar of hand soap at the sink to shower with. We called down to the front desk, and- to their credit- they brought us a bottle of shower gel within ten minutes. I will say that the few employees we encountered were incredibly sweet and helpful to the best of their ability. However, we then found out that we would not receive turn down or housekeeping service during our 3 day stay!! No fresh towels, no turn down, etc.. Housekeeping service is only being provided every 4th day! I was dismayed by this. Thirdly, on our final night at the resort, a neighboring room had dogs left inside that began barking in the late afternoon. Several hours later, they were still barking. We had been looking forward to getting a restaurant recommendation from the concierge, but no concierge was working during our stay! And the front desk people were always so busy we felt bad bothering them for that. So we fended for ourselves. So we went to dinner, and came back that evening to find the dogs in the neighboring room still unattended and barking. (It also should be mentioned that, when entering the elevator upon our return to the hotel, we found another guest had vomited in the elevator. We got right out and alerted the staff.) We called to the front desk asking about the noise. We inquired about the possibility of moving rooms, but were told the only available room was still being cleaned, was two floors below us, and would not be available until nearly 9pm! So we sucked it up until the staff located the dogs' owners and they returned. Upon checkout, my girlfriend mentioned how excited she had initially been at the prospect of visiting The Brice. The experience didn't even come close to the pleasant visits I had previously told her about. Very sad. I'm not blind to the challenges of a post pandemic reopening. I was formerly a Club Level Concierge and Trainer for Ritz Carlton Hotels and worked thru all 4 of the 2004 hurricanes in Orlando, FL, often working 18 hour shifts during a Category 3 or 4 hurricane while the property flooded, electricity outages, and a mandatory shelter in place order forcing us to keep guests inside the hotel and sandbag the doors, and without any relief staff able to reach the property. But, the difference was that we still had a somewhat adequate Level of staffing and better anticipated the needs of our guests during that challenging time. I love The Brice. I talked it up to my girlfriend who loved the idea of the library, the courtyard, and the bar with craft cocktails (which were reduced to a plastic cup of bourbon with cubed ice). But the reality of this recent experience was very sad indeed. read more

This hotel was a great pick. Right near the river but not river front. They offer valet parking ($25 per night). Happy hour wine and cheese from 6-?. The hotel is dressed with modern decor throughout. My favorite part was the "Grinch Chair" in the guest rooms. Rooms run $150-200ish a night. Beds are very comfortable which is the most important part for me. Unfortunately, the Gym was not available. It's under construction so we would have had to walk to another property. They lose a star for that. We had a minor problem with our room. The front desk quickly fixed it. They offer great customer service . I'd say they definitely go out if the way to make you happy! read more

Kimpton Brice Hotel - Modern rooms - Hotels Near Me - Savannah, Georgia

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Normally Kimpton hotels are a hit, but there are far better choices in Savannah than the Kimpton Brice. The lobby and common areas greet you with welcoming views and chic decor, and that's where the charm ends. The actual hotel rooms have a smell of sewer and mildew in the hallways, mold coming out of the air vents, and reveals dirty and stained surfaces. A total revamp and deep cleaning of the hotel rooms would make the Kimpton Brice a more appealing stay. read more

Kimpton Brice Hotel - Hotels Near Me - Savannah, Georgia

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I normally recommend any Kimpton hotel, this experience was absolutely awful. Room was dirty and disgusting, incredibly unsafe with COVID. No amenities and safe didn't work, when staff was asked they said no one was available to fix it. No other rooms were available so we were stuck in the filthy room. Such a disappointing stay in such a beautiful city. read more

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As a birthday gift my man planned a trip for me to Savannah! We stayed here from Saturday, Dec 12 - Dec 16. The hotel is very nice and clean. Very close to everything from restaurants to the riverwalk! I actually enjoyed my stay until we left the hotel and noticed me were missing two bottles of wine that we purchased from the Georgia Tasting room. We only allowed our room to be cleaned once, which was on Monday, Dec 14th. My partner placed both bottles of wine in the closet. After we packed and placed everything in the car we each assumed that other one packed the wine. But we didn't! We had only been gone about 30 minutes we we realized neither us saw the wine! We checked out around 8 am. My partner called the from desk to ask if they could mail the wine to us, we paid $50 bucks for both bottles.. She said yes, and that she would send him a lost item form via email to complete and send back. well later that day he checked his email only to find he never received the form. When he called the front desk, he was told that the wine wasn't there! Well what happed? The wine didn't disappear in thin air!! Apparently, the cleaning staff are thieves.. read more

Kimpton Brice Hotel - Hotels Near Me - Savannah, Georgia

By far my favorite hotel ever!! From the chic and modern decor to the friendly staff, I absolutely loved this place! Reasons why: 1. If you're a dog lover, you'll love this place! There were so many cute little floofers (dogs) everywhere! But the entire hotel especially the lobby was incredibly clean. We saw some puppies, some fluffy doggos, and even gigantic ones! The hotel is very pet friendly and I didn't have any trouble with barking dogs or hearing them through the walls. 2. The entire hotel itself to the inside of your room is adorable and very modern. The courtyard especially at night is such a cute place to hang out and chill. If you go during winter, you can ask to turn on the outside heaters, so you can snuggle with your boo. Puts on da mood for the rest of the night while you're drinking the complimentary drinks, know what I mean (; 3. The complimentary drink hour was wonderful and fun. It was such a great vibe while you get to sip on the alcoholic drinks they set up in the lobby. It wasn't ridiculously crowded and there was plenty of room inside the lobby and outside the courtyard. 4. The staff were so friendly. They helped us with suggestions on things to do and also places to eat. Since it was my boyfriend's birthday they also set up an awesome snack plate with 2 IPAs for our special occasion! 5. The shampoo they have smells amazingggg, they have it available to purchase in case you love it too. 6. You got a $10 voucher you can use towards room service or the mini bar! 7. There's bikes you can use to ride around the city. 8. There's coffee, tea, and even hot chocolate available in the morning in the lobby. I paid around $366 for 2 nights in a deluxe king. A little steep, but I did book last minute. The only complaint I have would be the bathroom, which was very mediocre looking compared to the room. The grout in the shower was terrible and definitely needed to be changed. Overall I absolutely loved this hotel, there was so many cool amenities the hotel provides. I recommend it to everyone that visits Savannah! read more

Kimpton Brice Hotel - For John's Birthday Brice helped set up a plate for us - Hotels Near Me - Savannah, Georgia

This hotel was perfect for Savannah stay esp if you don't have kids. It's good for young couples who has dog. The hotel is dog friendly and has lots of amenities to offer such as free bicycle, coffee in the morning and social hour from 4-5pm. The bicycle was perfect in Savannah! Also the coffee and social hour I love! Let's talk about the decor of this place! It's so eye catching. Mid century modern style. You can pick up a book to read in the bookshelf by the reception area and bring it back later- I thought that was pretty cool. The patio outside was really nice with the breeze and trees. The hotel is very inviting and a cute place to lounge around. The service at this Kimpton was superb! They were super helpful and accommodating to our needs. Valet parking only. They have need very fast and excellent service. The rooms are spacious enough and the decor is very modern. The only downside is the bathroom-very small and not user friendly. The bed was super comfy and I love the windows here. It's a bit vintage and modern at the same time. Otherwise our stay was pleasant and we really enjoyed our stay. I would definitely stay at another Kimpton Hotel again in the future. read more

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