This was a one night business trip for me and I wish it was a vacation because of this hotel. I could live at Epic. The standard king rooms are very spacious. Modern, bright, simple and so cool. A very well stocked mini bar. There was a whole .750 bottle of vodka in one of the drawers. Now that is a party! The bathroom was an open concept. You could see the very large tub from the bed. For those who don't like to leave it out there for all to see there was a privacy shade and yes ladies, the toilet was in it's own little room with a door. The sixteenth floor was where most of the action was. There was a very well appointed Gym. Yoga classes. A spa that opened up to the pool area which I thought was a great idea. I think I counted three bars on the property one of which was on this floor. At night they have a new Jazz bar in the lobby that was hopping when I came back from dinner. I had a few bourbons while listening to a great trio. The only bad thing about the place is the parking is a bit of a mess. The driveway is very tight. My suggestion is Valet park and call ahead for your car. I can't wait to go back and spend some more time exploring Miami from this very cool home base. read more

Ok this is the next big thing.. I promise! On Sundays the Epic is having a brunch fom 11a-3p and its worth it. Its 50$ all you can eat and drink and you are more thatn welcome to hang out in pool area.. If you havnt been here this is the place to come its beautiful! Good to come with your significant other or a good group of friends.. See you all there... By the way it includes eggs pancakes, all that good stuff and of course alcohol mimosas etc! We should do a Yelp event here! read more

Epic? I failed to see how this applied to my stay... Being a fan of Kimpton hotels my sister and I decided to book a room here for the second half of our vacation in Miami. We arrived for check-in at 3pm and upon approaching the front desk we were informed that they were giving us a room up-grade to a water view! BUT the room wasn't ready and they would call us when it was...huh? So after waiting 45 minutes we checked at the front desk- sorry not yet! 15 minutes later someone came to get us. I would have rather had the city view and my hour back. We were told we would get free internet if we were Kimpton members. Why yes we were. There was even a computer in the room. ...Which wasn't working. So they sent someone to the room to fix it. We could then get on the internet but it took so painfully long to get anywhere it was pointless. If you have a car you need to valet park. Call down and your car will be brought up. This worked pretty well and I will say it's pretty chaotic down there. We did have the experience where I called down to have the car brought around. When we got downstairs we waited another 15 minutes. I went to the valet window and asked about the car. More waiting then finally one of the Valets said- you guys have been waiting sooo long I'll find out what's happening. I know that they didn't make us wait on purpose but for this level of hotel I shouldn't have to ask for my car 3 times. Housekeeping was a little inconsistent. Some nights we would get turn down service and a bottle of water, other nights we wouldn't. One day we had to call the front desk to let them know no one made up our room. Twice we went to the pool. Funny enough both times the person who set up our pool chairs asked if they could bring us water. Both times we said yes. Both times they never came back with water. It's not the end of the world but rather amusing because there was next to no one at the pool. The Epic also has coffee and tea set up in the morning. Both times we went down to enjoy some- the coffee was barely room temperature. So while the carafes the coffee is kept in are super cool looking- they don't keep the coffee hot. I noticed (on our floor at least) that room service trays and left overs would sit in the hallways for hours and hours. It's all not bad, there's great robes, amazingly comfortable beds, great products, friendly employees. We did not indulge in but there seems to be a fantastic spa and restaurants. The work out facilities made you want to go make it burn. It's a short walk to Brickell and a plethora of shopping and dining. read more

I enjoyed my stay at this hotel. It's near the Miami Riverwalk, the Brickell area, Bayside Marketplace, and many other attractions for tourists. I enjoyed the view of downtown Miami from my patio! Highly recommended! read more

I recently visited Miami for a girls Weekend. The Epic was reasonably priced so we went with it. BOY was I happy with that decision. The Staff is super friendly. The hotel is immaculate. We were upgraded to a 1 bedroom Suite with a huuuge terrace and bay view and given champagne and a cookie just b/c our friend mentioned it was her bday weekend to Farrah ( the cocktail hour host ). We were treated like royalty from everyone there from the bell hop to the concierge to the check it, Top notch! I've been to Miami many times and this is by far the best hotel ive stayed at. Its great for bachelor/bachelorette weekends because you dont even need to leave the hotel! Dont pass this place up! P.S. we drove but one night we wanted to get our drink on... so we opted to take a taxi to sout beach .. it was ony a 15 -20 taxi from downtown. So dont be deterred if you dont have a car. Oh yeah and sign up for their kimpton rewards membership. We got a bunch of perks because we signed up like being able to raid the mini bar :) read more

Our driver pulled up to the Epic and BEFORE the door opened a bellman was at the back pulling our bags out. We walk to front desk and NOTHING but pure smiles were given and great customer service AS WELL as a nice cool glass of champagne to cool you off after the Miami humid rain storm out we stepped out of. There was infused COLD water as well. Bellman waited until all of our check-in was complete an took us to our room. When you walked in EVERYTHING was bright airy and SO FRESH! LOVED EVERYTHING! the beautiful balcony with the SUPER awesome view of city and waterway. The bathroom with the rain shower head as well was immaculate. The tub sits nestled in the corner where there is a window so from the bedroom you can see into the tub. A romantic touch. There is a shade you can pull down if need. I was happy with the iHome system so I could hear music. The TV and phone were up to date as well. Bed was SUPER comfy! The concierge was SO VERY helpful! They even set up our cool tour of the everglades. I was SAD to leave. I only spent ONE night there but am SO READY to go back. REALLY a great value for the money. I can't comment on WiFi being that I vowed to use as little electronic communication on vacation. And I had car service so I do not know about how well valet is. But EVERYTHING I experienced was EPIC! The name is EPIC! and EPIC it was! Thank you Epic! I am NOW a Kimpton fan! read more

Attention other hotels, you should be learning from Epic. Location: Ideal. Safe. Surprisingly quiet. Walking distance to major event venues, retail, upscale and hole-in-the-wall dining, nightlife, museums and design district. 10-minute drives to Little Havana, Little Haiti, Coconut Grove and beaches. Decor: Modern, sleek, sophisticated. Floor to ceiling glass, rich wood tones and white in varying textures set the tone. Epic's focus is on solid design and architecture. Not pummeling patrons to death with every sparkle-and-fade trend. Pool: On the 16th floor, a pool with a great view. Two infinity pools, many canopy covered seating areas, roving wait staff, plenty of eye candy and several private cabanas around the perimeter. Rooms: Consistently followed the decor theme. Beds were disturbingly comfortable. Bathrooms were well-stocked and spacious; ceiling-mounted rain showers were a nice touch. The view from my patio on the 23rd floor overlooking Brickell Ave and the water was incredible. Requisite flat-panel TV, iHome alarm and wireless were all in check. Service: Class. Epic has service honed to an art form. Not once was I upsold, cross-sold or pitched anything. Genuinely friendly staff are always available but never intrusive. All requests I had became feverish missions for the staff. Expectations exceeded. Examples: "I'd like a restaurant that can handle both an organic vegan and a carnivore, preferably an Italian or Thai and within a 15-minute drive" -- They found two. They made reservations, printed a map and the next day followed up to make sure we enjoyed. "I'd like a 7-10 mile walking path through downtown." Done. Map printed, path highlighted in yellow; recommended sites, coffehouses and restaurants circled, areas to avoid were outlined in red. An umbrella was handed to me on the way out for those everyday at 3pm, 'surprise' rainshowers. "Is there any way I can get a coffee maker in my room?" Moments later a Keurig appeared with a variety of coffee pods. The next time I travel to Miami I will not check other hotels, I will simply make a reservation at Epic and feel 100% confident that I'll enjoy my stay. read more

I traveled during a lull season and got a great deal. It was *as good as it gets* for this price and the location. The hotel was exactly what I needed: Miami, downtown, financial district, away from crazy South Beach, quiet, modern, spacious, sparkling, clean, and blue. Very blue. The pool is awesome and has that Miami blue chic mixed with Japanese zen. Everything you'd want in a business class hotel. I spent the day by the pool side cabana reading. I felt like at any moment J Lo could appear by the pool side. At night I fell asleep with the balcony door left open, looking over the sparkling Miami skyline and water, lulled by the tropical breeze and shimmering reflections. My blue carbuncle. read more

I stayed here for two nights for my firm's annual meeting recently, and wow. I hate it when hotels are nicer than my condo. There are a lot of great things about this hotel The rooms are beautifully appointed and spacious, and the bedding was fabulous. The rooms have it all - huge soaking tubs, king size beds, a huge balcony, rain showers, the works. The hotel itself is equally as opulent. The pool area is simply gorgeous, and the free wine happy hour they have every night wasn't too shabby either. The pool staff were fantastic - they kept the drinks, towels, and sunscreen flowing. Everything is sleek and modern. I wouldn't stay here if you want to hang out in South Beach - it's a $20 cab ride! But if you're traveling to Miami and need to be near the financial district, the Epic is the way to go. Bonus - it's pet friendly! read more

This property is one of a kind. They have a 5 star hotel with great service staff. I'm always greeted by my name. Valet always takes care of me. They have a nice lounge by the bay. An amazing Japanese fusion restaurant on the ground floor. 5 pools! 2 for hotel guest and 3 private ones for epic residents. When and if you come to Miami, make it a point to visit this landmark. A Miami MUST!! read more

The EPIC Hotel lives up to it's name... EPIC! You walk into the lobby and the first thing that you notice is their HUGE lobby with their crazy high ceilings. My room is awesome. I have a balcony and a view of the water. I have already spent half a day just sitting on the balcony and reading. In the bathroom, I have these awesome sinks where the bowl sit on top of a table. Also... I have both a shower and a bath tub. The shower head is hung from the ceiling which is kind of awesome because I'm tall. The bed is ridiculously comfortable. Each morning they bring me the Wall Street Journal and the local paper. The customer service is above and beyond. It's part of the Kimpton Hotel chain, which I go out of my way to go to if they are where I'm staying. This one lives up to my expectations. I think the nightly price is pretty crazy. I'm part of the Kimpton Loyalty program so I got a special deal. I'm not sure if I would have stayed here otherwise. read more

My friends and I stayed here while attending the music festival Ultra, so my rating for the location is strictly based on this fact. Keep that in mind when reading this review, though I'd also highly recommend this hotel for visitors not just in Miami for a weekend concert. Since I didn't venture far from the venue, I can't say whether or not the location is ideal for going elsewhere, for example hitting up South beach, but staying here was a huge bonus in that it was walking distance from the venue and we could make stops at the hotel afterwards if needed. The hotel itself is sleek in decor and clean. The rooms were cleaned sometimes twice a day. It has a great pool area perfect for sunning (or sitting in the shade if that's your thing) that wasn't crowded at all when I was there in March. I didn't try any of the restaurants in the hotel, but I did grab drinks at the bar. Great service from the bartenders, which is rare. Especially this woman staffed at the roofdeck bar. Can't remember her name. It started with an O (maybe Ophelia?), but she was fabulous and gave me free drinks after I befriended her. All in all, the service was top notch, especially given the fact that the hotel was flooded with rowdy concert goers who weren't always... let's say subtle and refined. My group was definitely guilty of posting up in the lobby for no good reason for an hour each night, and we never got flak. Highly recommend if you like boutique hotels that offer good rooms, great service, and a convenient location. read more

We would never stay at this hotel again. Our room was very nice, but it was dirty! Staff overall was rude and not helpful.

I will make this simple: Pros: nice size rooms,large balcony, no problems getting our car from valet, free wine ( not great but free). Good for younger people, nice workout area with great equipment and free weights. Cons: for me being married not the place, spent most of our time in Miami Beach( my problem) so cabs are 20 each way, it's staff is mediocre, pool in the afternoon is horrible; it's in the shade and extremely breezy because of the bay, our room was not cleaned until after 5, beds are not that great sheets are a little rough ( I am a bed snob...again my problem) on a scale of 1-10 I give them a 6, unless you pay 20 bucks you don't have access to the spa (workout area is free). Last point they are extremely under staffed. I've stayed a lot of places in Miami this is not one I would return to. read more

This was an amazing hotel, from the overly friendly front desk to the atmosphere of this hotel. We stayed on the 29th floor, which was the highest floor and they had given us the best room with the beautiful views. I loved every moment of my stay here. The hotel room was set up beautifully and everything was so clean and white. Even the bed was so comfortable that I did not want to leave the hotel room. Because we had American Express, we experienced all sorts of benefits, from complimentary breakfast to complimentary alcohol, etc. We were also given $100 spa credit, and was able to go explore Exhale Spa and its shop. Instead of going out to enjoy the Miami night, we chose to enjoy it in our hotel room, sipping on our complimentary alcohol on our balcony overlooking the busy Miami night with its beautiful views. On one side we get a body of water on the side is the busy streets of Downtown Miami nightlife. What more can you ask for? But I would like to point out the slow service of the Valet. We had texted them 15 minutes before we left the our room so they can have our car ready because we had dinner reservations at Naoe @ 6pm. When we gotten downstairs our car was not ready yet. So we had to sit and wait some more, by then we were going to be late to our dinner. If we are paying them $39 a day for valet, shouldn't we be able to get our car in a timely matter. But this was the least of the problem. Overall, I really liked this hotel, and would likely stay here again if we were ever in Miami in the future. Thanks EPIC for a great experience. read more

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Such a beautiful hotel! I want to thank Juan and his Team at the Pool on the 16th floor. We had a reserved cabana for our stay and the service and attention was first class!! Thank you Juan!! We will definitely be back! read more

OK, we are English but we thought this Hotel was perfect. Great Setting, fabulous views, helpful warm service. The complimentary Wine Service on the deck bar between 5pm & 6pm made for a perfect start to every evening and an excellent way of meeting up with fellow guests. Free wifi and a free use computer in every room just added to the perfection. Did I mention the comfort of the beds ............ I could go on and on .................... read more

Room was dirty and falling apart. Complained about the fridge being broken and they tried to charge us for the maintenance man moving our drinks. The ceiling had a hole in it. The doorknob came off in the bathroom. There was a red stain all over the curtain and chair. For the price you can stay plenty of other places and have a better room. read more

This place was absolutely amazing. I stayed on the club level with my family during 4th of July weekend. Our view was awesome, the room was chic, and the staff was so nice. The hotel was also pet friendly, which was kind of cool because I'm an animal lover. The pool area was great, and the cabanas were fantastic. Overall, the Epic made sure we had a very relaxing weekend. I definitely recommend booking on the club level. My only complaint was the food from room service. It was slow, and not very good. We also tried to eat at the bar/restaurant downstairs, and they said we couldn't because my brother wasn't 21. We asked the hotel about it, and they said that the place isn't really affiliated with the hotel even though their entrance is in the lobby. Either way, their menu wasn't very good either. If this place can kick up the quality and variety of the food, it will truly compete with major luxury hotels in Miami. read more

This place is not worth the exorbitant rates they charge. The pools are all closed. There's loud construction going on across from the hotel. I got there and I was given a double room not a king. The tub in the hotel wasn't working and when I called to ask to be switched to another room they said they wouldn't do that. They would instead send maintenance up. No...I'm not spending my only vacation waiting around for maintenance to come blundering into my room. Just switch my darn room! My only option was to upgrade my room for $100 a night (absolutely not happening). My suspicion is I was being treated like a second class citizen because I reserved my room through Priceline. If hotels don't want people reserving through Priceline then why do they let these third parties purchase rooms from them. Also don't treat people like crap just because they found a better nightly deal through another service. FYI, if you get a package delivered to the hotel they charge a $5.00 holding fee for it. Also if you want to use a microwave to heat up leftovers there isn't a common area one but they'll bring one to your room for a convenience fee of $35... P.s. the security deposit is $150 a night per room. None of the stuff provided in the room is complimentary except the towels and toilet paper. This place is clearly just trying to nickel and dime people. Miami is great but PLEASE spend your hard earned money somewhere else because this place has totally forgotten that they are in the hospitality industry. read more

We stay at a lot of hotels and we always talk about when we go to Vegas all of the hotels are clean and they have everything you need. Now comparing hotels to Vegas hotels may not necessarily be the proper thing to do but it is a standard that Vegas has set for people like us to expect when we go to expensive hotels in other major cities. With that said I would like to say that this hotel was pretty close to that standard. everything was extremely clean the people there were overly nice and they were willing to go out of their way for you. From valet to the bellman and the concierge. They were all very helpful and very prompt even when they got busy. The view from the hotel room was excellent from the 27 th floor. Floor 16 had an excellent spa and a wonderful restaurant that serves brunch late which is great for people like us because we tend to wake up at 11 o'clock. The bathrooms were extremely clean. You did not feel like you had to take a shower after a shower if know what I mean. All of the employees at the hotel were dressed very nicely and professionally. Now I did not give a 5 star because there were a few things that I notice could be changed. And one of them and that is the girls they hire to be hostess in the restaurants. First is that they are looking for pretty girls which I can definitely appreciate that however they cannot have that typical Miami girl "snooty" look on their faces when you're talking to them. It only makes people like us believe the stereo type of that type of girl. no one needs that at their place of business regardless of how good they look. I say stop looking for a 10 and get yourself a couple of 7,s that work in the restaurants as a hostess with more intelligents Because apparently in Miami you can't have it both ways. I would also like to add that there should be a convenience shop inside a hotel of that size. It only needs to carry a few simple things like water, toothpaste, soap, razors, condoms, snacks and what not.. I will add there is a CVS a block away. overall this place is excellent. Jc read more

Epic use to be my favorite hotel to frequent in miami. I have recommended it to all of my clients and friends due to excellent service, however...upon my most recent arrival this past Saturday, I attempted to leave my bags with the bellman as I landed early and was checking in the next day, something I have done many times in the past with no problem. This time, an older man I assume was in charge stormed out and demanded my reservation number, calmly I explained I had to look for it as my significant other booked it under a different name however I stay here every month. He aggressively shouted that he could not take my bags and threw, not placed, them into my back seat so hard the car shook, gave a very snark remark, and waltzed away. I cancelled my reservation and took my business elsewhere. I could not believe the way I was treated by a "4.5" star hotel, let alone my favorite one. I'm so disappointed. read more

Checked in to my first of 6 nights at the Epic Kimpton, took a shower and finished with water above my ankles. Plus the shower had a mildew odor when I first walk in it. The service is great here but this was so disappointing. read more

Kimpton EPIC Hotel - Hotels Near Me - Miami, Florida

I was lucky enough to stay here for two nights on one of my work trips, and it was a remarkable experience. -Amazing customer service, especially from the manager on duty. -Beautiful accommodations -Not only is the pool amazing, but it has plenty of shade options for us pale girls -Best room service breakfast ever. I had fresh pastries with home made jam, totally worth the carbs. -Bath soap, lotions, etc that you would actually want to bring home extras of. Staying at a Kimpton hotel is really worth it. When you travel as much as I do, attention to detail not only matters, but makes it so much easier to relax when you're there to work. read more

The entry to the hotel is Beautiful. Charging $44 for parking is quite ridiculous. The rooms are nice but the bed had to be the most uncomfortable thing I've ever slept on!! Sheets were also cheap and paper thin. And the room didn't even have a coffee maker. read more

I don't have a single bad thing to say about this hotel - I absolutely loved my stay here this week. The hotel is new and refined in every way. The rooms are great, equipped w/ nice linens, a great TV, free internet usage and beautiful views of Miami. The shower has one of the rain shower heads, which I love and I was tempted to take a bath in the very relaxing looking tub. Beyond the room, the Area 31 restaurant was great and situated on the 16th floor w/ a great patio, couldn't have been better. Further, they have an Exhale spa and yoga center for those so inclined (I wasn't this time around) and their pool area, w/ cabanas and infinity pool provided a super relaxing way to work away an afternoon -- sort of :) read more

Arrived on a Friday night, planned on a fun weekend with friends. My first impression was the valet parking situation is bad. Cars wrapped around the corner and once you pull up the chaos with the valet was another thing. The hotel is very trendy and very nice. The room and the view were awesome. Since we arrived the vibe is party hotel, we quickly put on the radio and enjoyed our room. No complaints, except the beds were not as comfy as they look and rain showerhead is uncomfortable (if you don't want to wet your hair). But the large spa tub is a bonus! The housekeeping was awesome, boy did we bother her for towels and she was a peach and very accommodating! Saturday afternoon we hung out by the pool, a little upset about the second pool being closed. For as expensive as the stay, the pool area was just ok. As for the pool staff, Andres was very cool. For Dinner we went to Zuma, and had a wonderful time (see Zuma page for my review). Overall this is a lovely hotel, trendy, clean and modern. The staff is awesome and I truly believe this is what makes it great. read more

This is a beautiful hotel! In the heart of downtown Miami!! Walking distance to Bayside Market and other restaurants in the area. read more

Kimpton EPIC Hotel - Balcony view from the 28th floor and the front lobby! - Hotels Near Me - Miami, Florida

A lovely experience from start to finish. Staff is exceptionally friendly and professional, room was outstanding, perfect location for all the sights in downtown Miami. I have found my new favorite Miami hotel. read more

A two star masquerading as a 4 star hotel. Mediocre guest service. Room amenities are weak. Poor lighting, few or no USB/power ports. Grimy feel to outdated looking rooms. This place was built 10 years ago? Looks and feels like 20. read more

Hurricane avoidance in style. As a local, i really have no reason to stay in a hotel less than an hour away from home. Unfortunately a hurricane is approaching with dire warnings of power outage and wanton weather-related destruction, so my fiance and I decamped to the Epic. The hotel is located in downtown Miami, and our room offers a great view of the port and the inter coastal waterway (behind thick hurricane impact windows). The room is very spacious and we loved the soaking tub. Service was impeccable, with very friendly staff taking care of our needs including helping us with our last minute grocery/hurricane supply run. The room service is tasty and reasonably priced as far as room service go. The parking charges is very steep ($39 a night). Overall, i would recommend my out-of-town friends to stay at the Epic when they visit. read more

I live down the street from Ink48 in Manhattan, and am increasingly loving the newer Kimpton hotel offerings. Epic was under construction and had just completed when I last lived in MIami. Now, with great corporate rates, and even greater views and interiors, I found the Epic hotel to just match what I was looking for. Brickell is really an awesome area for those looking to escape the Airport area or the Beach. They hooked me up with so many freebies (alcohol vouchers, drinks, brunch tickets, free internet). I was very impressed! And the views, the restaurants, and bars, all were top notch. Definitely will be staying here from now on while in Miami. read more

T'was EPIC. Aqua di Parma bathing products, full spa, gym, classes, 3 pools equipped with cabana and cabana boys and girls and a fancy restaurant. This place is beautiful and honestly I didn't ever want to leave. The bath tub was big enough for two people as they were so deep and luxurious and the showers could hold up to 4 people, although I didn't try and of these risque' activities but I thoroughly enjoyed the space as SF is quite the opposite. Pool side cuban sandwich was the bomb while working on the tan. read more

I would expect when you pay $350.00/night, there is courteous service and promptness in receiving guests. The Epic in Miami is not worth the time for a weary traveler. The desk staff were trying to be "better than thou" and really lacked common sense service. If Miami is just about flash and the car you drive, the Epic is your place. We arrived at 3:00 pm and were "notified" that the hotel "service" and room would not be available until 4:00 pm. The staff had no other suggestion other than "go wait over there" - truly a place for overgrown teenagers. I don't mind spending for service, but the Epic was an epic failure read more

This hotel is EXTREMELY overpriced. Everything on the menu at the hotel restaurant is outrageously priced. We got a pizza that was horrible like it had been microwaved and French fries and it cost a little over $45!!! The guest staying here are very rude and unless you are rolling up here in a Mercedes or wearing your best dolce and gabana they give you the most horrible looks. The room furnishings look like an ikea magazine, very cheap. The shower goes from scalding hot to cold every ten seconds so better make it a quick shower. I'm sure that there are better hotels in the same area that are more reasonably priced with better restaurant options and higher quality overall. read more

Hotel is amazing ! All kimpton hotels are beautiful , the pool and the whole set up is breath taking ! We ordered food and sat my the pool . The food came out very fast we ordered so much food and I loved the flavor and the proportion was perfect ! read more

Kimpton EPIC Hotel - Pool - Hotels Near Me - Miami, Florida

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An excellent hotel with the same service and level of sophistication that is common with the Kimpton properties. The neighborhood is quiet as it is located in the financial district but there are plenty of restaurants within walking distance and it is on the waterfront. We were upgraded to a junior suite on the 27th floor and it was HUGE with a private balcony. This hotel is super convenient to the cruise ship terminals, which are a short uber ride away, literally less than a mile. Highly recommend. read more

I'd have to say - as a Kimpton aficionado - this hotel doesn't "fit" with the Kimpton brand promise. It's got all the cool Kimpton stuff you'd expect, and a great gym, but - it's too big and impersonal. I asked 4 different members of the front desk staff the same questions (where was my fly south to Miami package? When should I expect my Inner Circle amenity?) and was given four different answers. I also didn't like the aggressive maid approach (check out is at 12pm so why badger me before then)? Compare this to the personalized service offering of the Anglers or the Surfcomber (both Kimpton properties in SoBe) and it's very different. This hotel has a chain store feel as opposed to a boutique. In summary - I feel this property would be better suited as a Hilton Conrad or similar. Great if you are on business and are using this place for somewhere to sleep near your office, not great if you want to chill out and enjoy Miami's luxury. Also - I couldn't get a drink at the bar after 11pm as everything shut down (Tuesday night - I was working late and arrived around 11pm). Weird. Unexpected. Try it! read more

Please note: I am going to write 2 different reviews below about my experience at Epic. One review will have a 1-star review about my experience with one specific employee - the concierge, Sonja Hoffmann - and the other review will have a 5-star review about my experience with another employee - Seth McDaniels - and my experience at their restaurant on the 16th floor called Area 31. - - - - - - - - - - - - - - - - - - - This is the 1-star review. A number of my colleagues have been staying at Epic for the past few days for business meetings. Today I met one of them at the hotel for a meeting. While I had a few minutes to kill, I asked the Chief Concierge, Ms. Sonja Hoffman, for her recommendation on a nice restaurant that would be comparable to their hotel restaurant, Area 31, in the Hollywood, FL area since I have an important client to take out to lunch tomorrow. Here is what happened... Both Sonya and Seth answered my questions about restaurant suggestions and gave me a few restaurant names. After discussing my limitations based on time, location, and client needs, we landed on two different restaurants. Sonya said she would make reservations for me at both restaurants but asked that I be sure to cancel the one that I did not choose to attend as it was the hotel's reputation that was on the line. I told her I was an event planner and know how critical that was, so I promised to do that. Now when Sonya wrote down my details to make the reservations, she asked for my room number and I told her I wasn't staying at Epic, but my colleagues were. I gave her my email and phone number instead and she said she would email me confirmation and the addresses and phones for both restaurants within the next 30 minutes. I trusted that she would do that based on the quality of the hotel, and her position at the hotel. Now, it is it is almost 6pm and I called both restaurants 1) to confirm that they both had received my reservation request from Sonja, and 2) to cancel the reservation that I was not going to use. To my surprise, neither restaurant had been contacted with my reservation requests, nor had Sonja emailed me any details or let me know she wasn't able to make the reservations. This is a very important business meeting I am scheduling at this restaurant and had I trusted Sonja Hoffmann to do her job, I would have been left without a reservation and been highly embarrassed in front of this important new client. Lesson Learned: Do not rely on Sonja Hoffman at Epic Hotel in Miami, FL to assist you in any way or to help you with any kind of reservations. Do it yourself as you can't count on her to follow through. Also, do not tip a concierge unless you see her make the reservations for you and she provides you with the details you need. I actually was stupid enough to tip Sonja before I left her desk and now I'm out the cash and didn't get the reservation. - - - - - - - - - - - - - - - - - - - This is the 5-star review. Today I had a business meeting at Epic Hotel in Miami, FL. While I had a few minutes to kill, I asked the gentleman behind the front desk, Mr. Seth McDaniels, for a recommendation on a nice restaurant that would be comparable to their hotel restaurant, Area 31, in the Hollywood, FL area since I have an important client to take out to lunch tomorrow. Here is what happened... Although Seth is not the concierge, and therefore, this was not his primary responsibility, he very happily started making some suggestions of different restaurants that might be a good fit for my needs tomorrow. When he ran out of suggestions, he recommended that I speak with their concierge for more details and more suggestions. While I was talking with their concierge, when he wasn't busy with another hotel guest, Seth came over and continued to offer some good suggestions. About 30 or 45 minutes later, after I had left the concierge desk and gone over to sit next to the windows to do some work, Seth came over to me and asked me if I had made a decision about which restaurant I was going to attend and gave me more positive input about each of the restaurants. Then we chatted a bit about other things such as where we each were from. And later, when I was leaving the lobby, Seth gave me his card, wrote his name and email address on it, and told me to get in touch with him if I needed any additional assistance or needed any assistance booking future reservations in the hotel. Lesson Learned: Seth McDaniels is a friendly guy who is very helpful to Epic Hotel visitors and he is your go-to guy for some solid information. He gets 5-stars from me for his winning customer service attitude and service. Also, the ambiance, views and tasty food at Area 31 restaurant, on the 16th floor of Epic Hotel get my top marks - especially since the prices were so reasonable for what you received. read more

A group of us stayed here for the weekend. The room was beautiful, the views were spectacular, the restaurant downstairs served amazing food and overall, the experience was great. The hotel is dog friendly, going above and beyond just allowing dogs; they actually welcome them openly. Theres a little doggie bowl with treats and a welcome sign out front, and a huge football field sized fenced in area where your dog can run and play. It's a dog owners dream. We had a few little inconveniences with the maid service, a wake up call that we didn't request, and a few other little issues. I went down to speak with the management about them, and they went well above and beyond what I ever expected them to do. They refunded a staggering amount of our bill and were polite, helpful, and so professional that we were blown away. This place will treat you like royalty and make sure they do EVERYTHING in their power to ensure you are fully satisfied with your stay. This hotel is an amazing experience, and I'm so grateful to their well trained staff for making our stay perfect. read more