Terrific location. Busy, bustling but all staff really friendly and helpful. Lobby restaurant/bar wonderful read more

This hotel is awesome. I myself work in a Forbes 5 Star hotel and know great service. This hotel is damn near pretty close! From the front desk staff to the excellent breakfast at the social club to the wonderful staff 2 minutes away at beautiful Miami Beach! The rooms are a bit small but who stays in their room in Miami? Very conveniently located in the heart of south beach literally 2 blocks from the Lincoln shopping district. This hotel exceeded my expectations. Would recommend 10/10 times. read more

Kimpton Surfcomber Hotel - Miami beach literally 3 minutes from the hotel - Hotels Near Me - Miami Beach, Florida

It depends what you want on South Beach. This is a great hotel, but the pool and bar is to sleepy for us. The bar looks like an afterthought and no music at the pool till I asked. SLS music shortly overtook that. We were here two days and never saw a bartender smile once. I asked for a drink menu and I was told the top three drinks they were out of. If you are using the beach it is great. I also overheard the beach guys bitching about the bartender. When she came back she told me they are run by different company. A guest should never here this. The rooms are great and hotel service was top notch. Manger gave us a lunch place to go for lunch and it was great. read more

Stayed at the Surfcomber for a girls' weekend with six friends and the hotel was perfect. Amazing location on the beach and close to everywhere we wanted to go plus great perks like coffee until 10am and an evening happy hour. Really enjoyed the breakfast in the cute lobby level restaurant. read more

Ok, this is a true and accurate review. The rooms are extremely small and have very minimal furniture. The furniture in the room and the bed is nothing to write home about . It is on the scale of a three star hotel . The bathroom is extremely extremely small. There is only enough room for one person at a time. There is zero shelf space in the bathroom. The walls of the hotel are extremely thin. I could hear a man snoring next-door the first night we stayed. SMH. Please know what you're getting into when you book this hotel it is just a bed to sleep in. Like another reviewer see you at the concierge was very helpful and nice. Would I stay at this hotel again. Heck no! One good thing about it is the location and that's it. read more

We just arrived to the hotel early and they were very welcoming and told us all we could do until our room was ready. The bar tender Alex was amazing and treated us so nice! The food and drinks were fabulous as well!!! read more

The key didn't open the room and they gave me another room. Someone walked into the room while the "do not disturb" sign was hanging while I was in the room. He said sorry and left. Never happened to me before. So, does it mean that they would enter my room and do whatever if I wasn't in the room? read more

Be careful when booking with this Franchise. They don't care if you are a member or a great customer - if the reservation says non-refundable they don't care if someone has had a death in the family - they will not refund you the money. I asked several times and they wanted nothing to do with it. The sad part is that the cancellation was for a guaranteed busy weekend which they could have easily filled. I will not be returning to this hotel or to any of their affiliated hotels. They have no loyalty or concern for their customers. read more

We were lucky enough to have one of our monthly networking events hosted by the lovely staff of The Surfcomber Hotel this past May. This hotel offers a unique and beautiful atmosphere. It was a lovely backdrop for our event. The staff also arranged for live music and delicious signature cocktails and hors d'oeuvres to be passed around to our guests. This beautiful venue is a great place to host an event or stay as a hotel guest. Thanks again for your wonderful hospitality! read more

We had a great experience at the Surfcomber Kimpton Hotel and would highly recommend it to anyone visiting the South Beach area. A few of the best highlights: - We arrived to find a chilled bucket of beers waiting for us with a nice, handwritten note welcoming us to the area. - Every single staff member working was helpful, attentive, and friendly. - The rooms were very nice and clean. - The pool area is awesome and it is RIGHT on the beach. The best of both worlds! - During dinner at Lantao (in the hotel) the chef actually came to our table to introduce himself and see how our meals were. Kimpton hotels in general, and especially the Surfcomber really make it their personal goal to ensure their customers have everything they need and enjoy their stay. Thanks for a great weekend! read more

The Surfcomber is a hidden gem in South Beach. It's a comfortable spot to call home amidst the hi-rises and "thump thump" hotels. The location is top notch, so you can venture out and really experience South Beach, and then return to a place where the staff really care about you. Or you can stay at the hotel pool all day, imbibing the most delicious cocktails and happy hour snacks from the outdoor bar. Many reviewers complain about the size of the rooms, but they can take it walking -- literally. If you are at South Beach, get outside and have some fun. The pool, the beach, the free bikes at Surfcomber make this all possible. Not to mention the great service and food at the restaurant. I can't wait until my next visit! I'd also like to thank Maria, who checked in to make sure my stay was superb and Darius who Fed-exed me the charger for my Macbook that I left behind. In today's busy world, it is not often that you encounter this type of unsolicited personal attention. read more

Amazing location, food, drinks, beach and staff. I partook in the morning yoga with instruction Yess which was an incredible way to start the day. One of the best locations in Miami Beach and would recommend everyone to visit read more

Stayed here for July 4th week it was fun! Everyone was very helpful and nice. Will stay here again! We even got to check in early and got double beds without paying extra. No hidden fees so far as other reviewers said. It's nice that the hotel has the high tide restaurant and outside bar restaurant which was great! It's right in the main strip with is close to everything! Walking distance to ocean drive, Lincoln drive, and the beach in the back. read more

Great location, we had a great time and would definitely go back! Rooms are a bit small but if you have ever stayed in a boutique hotel you will find these rooms are larger than most. Best location. Everyone was very nice! read more

Overall a great deal, but, as others have pointed out, some great highs and really head-scratching negatives. Pros: - Staff. Everyone we interacted with was friendly, pleasant, and most were effortlessly bilingual. That was just as a base. Many, many others were super friendly, extra helpful, etc. - The grounds are beautiful. Nicely maintained and stylish. Relaxing and low key while still feeling luxurious without being stuffy or pretentious. Sooo relaxing. - Beds are very comfortable and the rooms are nicely but quirkily furnished. - Food and drinks at the pool are delicious, better even than inside, despite some overlap. Service at the High Tide is outstanding, especially noticeable during our summer visit, when it was, of course, very hot. - The hotel's vibe is relaxed and relatively quiet, certainly, at least, compared to other South Beach hotels. The pool is open 24 hrs, but isn't noisy, and the chill out area behind the pool with games, sand, chairs, hammock is lovely. Cons: - The rooms are not well soundproofed. You can easily hear noises from the hallway, upstairs neighbors. You can also hear noises from the rooms in the hallway. I wondered while there whether or not the minimal blinds-not-curtains-no-wallpaper decor of the rooms, which is cool and low-key, contributed? - Housekeeping. They did a reasonable job (except for the person who thought it was ok to put my own pillows. on the floor and leave them there), but it was hard to know when or if they'd come, and when they did they didn't always leave toilet paper, for example. The housekeeping carts were also left or stored in the hallways overnight, which was kind of unpleasant. I should note the laundry and grounds keeping staff seemed to be working constantly and the housekeepers we saw were working hard, so I'd guess this is a planning/management issue, speaking of which... - The beach. The beach itself is lovely. The people who work there are great. However, one day was an absolute disaster, with no towels available for several hours, no responses from people manning the beach kiosk, except for one person who told us he didn't even work there (!). We complained after about two hours with no towels, which seemed reasonable given the daily resort fee. We later heard that part of the disorganization was because an employee had fainted. This was really disturbing. Everyone we met from the hotel was working hard, and the beach and pool staff do so in extreme weather conditions. It bothered me to think that the beach had been understaffed or that for whatever reason an employee had worked to the point of passing out. Even before this, I found the procedure of paying extra for an umbrella and having a person have to put it up, stick it in the sand (sometimes drilling a hole) bothersome. Other hotels seemed to have their sun chairs and umbrellas set up early in the morning, sparing their employees the danger of physical labor in the heat of the day and making the beach check in process faster and more efficient for guests. I'd rather do this, even if it meant the umbrella was automatically charged with the fee or at least any time you went to the beach. In all, a nice experience at a lovely hotel that could use a few tweaks. A big thank you to the staff, whose hard work and great attitudes made the hotel a relaxing place to call home for our vacation! read more

Great place to stay in Miami. I loved it here. It was very accommodating and the food here is amazing for brunch. The hotel staff is very helpful and gave us pointers on what to do on a bachelorette weekend in Miami. It was in a good location of Miami with different restaurants and bars in the vicinity. Access to the beach was really easy also. read more

I stayed at this property the weekend before Thanksgiving. I manage luxury hotel food & beverage for a living & this hotel exceeded my expectations. Very professional valet staff, positive check in experience. Concierge, Omar, knowledgeable about the area and very pleasant to interact with. The entire bar staff lead by Andres is flawless in my opinion. Interacted with Andres the most as a bartender at both bars which I found impressive provided he manages the bars. Ruben bartended a couple evenings while I was there, wrote me a list of places to go out to-great bonus because it was my first visit to this amazing destination. I feel terrible I can't remember two of the female bartenders names, one outside who looked like Halsey (great compliment) and one inside who was blonde, has two dogs and lives on the beach-she held great conversation with me and gave great advice on where to head, I hope they can be recognized as well for efficient bar service. Brunch was great at their inside restaurant bar. Pool staff Claudette is energetic, set me up with chairs several times, expressed interest in my trip and was a lot of fun to chat with. Her team member James was also great with extremely prompt service to the pool. The housekeeping team provided stay over service for me almost immediately upon my request-so appreciated because I stayed for four nights. The staff made me feel like family, the property made me feel more than comfortable enough to relax and this was a great hotel to stay at if it's your first time visiting. Nice hotel for young people-close to many bars and clubs, also loved being able to walk directly to beach access. read more

Great hotel and great location. The best thing is the 24 hour open pool. Which most hotels don't offer. Also the property is on the beach. So can't get any better. The rooms are slightly on the smaller side but the hotel offers some great amenities that makes up for it. Like having free bicycles to use and free wine and sangria during the day. The staff is also great. At the Pool - Cano took good care of us and made sure we had a spot in the shade everyday. Would def come back here. read more

We love this spot! We were allowed to check in early, food was great, drink were even better, and the staff was phenomenal!! Close to everything! read more

One of the worst hotel stays I've had. The front desk tried charging me for a bottle opener that was supposed to be in the room. The bathroom was so small the door hit the toilet. The front desk was extremely rude most of the time. Very over priced for what it was, payed the same for a two double beds as a king. They stated there was no kings available and since we booked through a third party we weren't guaranteed a king "my wife booked directly through the hotels specific website". Don't waste your money definitely not worth it here. read more

Not what I expected but Gino, Andre, Sarah, Abdul, Mel, Nate, and Danielle made my stay absolutely wonderful. Your crew is the best. One recommendation is use the old smoking model, put guess with dogs all together so they won't disturb others. read more

We are having a great time at the surfcomber hotel!! Best vacation ever! Keith made everything better, he will take care of you!

This place is soooo awesome! I came here for my birthday! Alex our server was great, Gio the bartender made the best drinks in south beach! Sarah the manager is the best! Love love love this place I'll definitely be back!!! read more

This place sucks. The heater doesn't work and they said it will take two days to get a room. The TV doesn't work and they claim it's because of fog. There's stains all over the carpet and my room sucks definitely do not stay here try hotel faena read more

We booked a room just to get there and find out not more than 15 minutes later that they had zero rooms available and turned us away without any other options. I have worked in the hotel business for many many years and we would never overbook a night without any direction to point a guest to. My fiancé and I ended up stranded on the first night in Miami. read more

VENUE REVIEW ONLY: Went to the GET WET Pool Party with DJ Boris and I had the best experience of WMC. First of all the food was incredible, the drinks were not ridiculous, and the girl/guy ratio was on point. Not to mention the venue had clean bathrooms, plenty of covered spaces, was clean, and had very friendly bartenders. All in all this was the most comfortable I had been during a WMC show in my life. I would definately go to any pool party at this hotel read more

It's a really good hotel for vacations, they have the Miami feeling. The service was excellent. The only thing was that I had to change room 3 times because of cleanliness, but the manager ask us forgiveness and gave us a present. Pros: - The service at the pool it's nice if you ask for something. - Wifi - The room service it's really good too. Cons: - The rooms are not really clean. read more

The Surfcomber is located on one of the major roads in Miami Beach. You can walk to many stores and bar restaurants and liquor stores. The service was great. David our drink server was super nice and knowledgable of the town. Rooms were a bit small but who cares you are on the beach or poolside the whole day. We recommend it. read more

Kimpton Surfcomber Hotel - The back view of hotel. It leads to pool, cabanas, bar and private beach. - Hotels Near Me - Miami Beach, Florida

This place is awesome. The staff really make this hotel a winner. Jordan and Wendi at the front desk started my vacation out on a high note. So nice and friendly. The hotel and rooms are clean and this hotel is a in a great location. On the beach and 2 blocks from Lincoln rd. I'm headed back to miami in September and I will defiantly be staying here! Thanks again to the great staff that made my stay enjoyable. read more

Kimpton Surfcomber Hotel - On the beach! The hotel reserves you a chair and umbrella. And they have an awesome staff bringing you drinks! - Hotels Near Me - Miami Beach, Florida

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For the price this hotel is average at best. Small rooms, shower has basically no water pressure, bottle of water will cost you $9 (with no 'shop' in the lobby to buy one from), bars were both closed by 12 - not quite sure what you are paying for other than access to the beach, which a lot of other hotels down here can offer. Unlikely I'll be back. Excellent service though - issues have nothing to do with the well qualified staff. read more

I went for WMC, and this place was INSANE!!! Honestly, one of the best times I've had in a really long time. The main reason I'm on here, is cause there was a Security Guard in the VIP section, that was the BEST!!! His name was Will, or SUCIO - like we started calling him (it was a crazy weekend), and he was always making sure everyone was good, and having a great time. It's weird to say that a Security Guard made our night, but customer service really DOES go a long way. Thanks to him, the whole weekend was simply AMAZING!!! read more

Slow service, excellent pool. If you manage to get someone to pay attention to you, you can get food and drinks served to you in the pool, which is luxurious as hell. Be prepared to pay a hundred bucks for a day of drinking though. However, it's a heated 24 hour pool steps to the beach, so priorities...? I hate that I love it. I wouldn't stay anywhere else tho. Bonus: free wine from 4-5:00 in the lobby every day and the servers come around with free shots every hour or so. read more

This hotel was advertised on Hotwire that the room was $700 and kid/dog friendly. Did not get the upgraded room that we had paid for. It was very small and was not enough room for two kids. It was NOT anywhere close to kid/dog friendly. The man who works at the pool was not understanding that we have a medical service dog and who needed to be near my daughter who is prone to seizures. He was very rude before and after a manager went to speak to him. As for the hotel being kid friendly like it was advertised, it was the opposite. My child was swimming in the pool with other children, while very noticeably two people were in the corner engaging in intercourse in the early afternoon. My young son came up to me to let me know that he saw some weird things happening in the pool. This was not only uncomfortable to see and deal with but is also very unhygienic. People who worked around the pool did not even bat an eye to what was happening in front of everyone at the pool. read more

DONT LEAVE YOUR STUFF HERE!! I left an item in my room. My bad. At first they denied having it. After three calls insisting I left it there they "found it." In order to get it back they shuffle me to a third party vendor (Ileftmystuff.com). Fine. After enrolling and paying fees, the hotel won't give the item to the shipping service, so there it sits. Calls to the hotel get me transferred and ultimately send to a voice mail that doesn't respond. read more

So I walk into the hotel. .behind the desk is Siberian God name Nick..all jokes aside. Our flight got cancelled and he gave us 100% customer service, he was so kind..the computers were down for a bit, but we were accommodated with wine while we waited..we got a great room and great service..can't go wrong here. The room was excellent and great staff..Thanks again Nick read more

Enjoyed this hotel a lot. Cool Miami vibe but not overdone. Staff was excellent! Our room was rather small and bathroom very small. LOVE the pool area with outdoor bar. The one big criticism I have is the on-site restaurant. Not sure if it's owned by the hotel or space is leased out, but it took forever to get food there. Not acceptable when you need to get something quick so you can dash off to enjoy Miami. At the very least there should be an area in the hotel where you can get "grab and go" items-- yogurt, muffins, etc. in the a.m. and small salads, fruit, etc. in the p.m. You had no choice but to utilize the restaurant in the hotel if you wanted something to eat on property and it took way too long for food to come out. read more

Just checked out of the Surfcomber after 3 nights at the hotel. The Surfcomber is a solid hotel right on the beach but the star rating on most websites is quite misleading. Let's start with the positives - 1. The staff - Everyone we encountered was friendly, helpful, and professional. This hotel certainly does things right when it comes to training their employees right. 2. Location - Right on the beach in the middle of it all. You can walk out the back side of the hotel and be right on South Beach. 3. Free wine from 4pm to 5pm is certainly a very nice touch. Doesn't matter the type of wine but it makes guests feel like the hotel staff really cares. Now onto the areas that need improvement - 1. The hotel is listed as a 4.5 star hotel and as someone who spends 30-40 nights per year in hotels I can assure you there's nothing about the hotel that makes it qualify as a 4.5 star hotel. Even 4 stars may be a stretch but 3.5 stars would be more appropriate. 2. Entertainment at the hotel could certainly use an upgrade. Spent 2 days at the pool and there was no life other than the music from the hotel next door. At night everything outside closes down and your only option is to go off property. There's a bar by the pool that could be kept open and with a little music it could be quite entertaining. 3. Rooms are tiny and bathrooms are smaller then most Super 8 bathrooms. I understand it's not something that can really be changed since it's structural but a 4.5 star hotel has rooms that have a little breathing room and bathrooms that allow you to get ready comfortably. My walk in closet at home is bigger then the bathroom at this property. 4. Don't be as "stingy" with towels. We only had 1 washcloth provided and even after we asked housekeeping for additional towels we didn't get an extra wash towel. 5. Bikes are available for guests to use but they should be maintained properly. One of the bikes we used had a tire that was almost flat and the seat height could not be adjusted and the seat kept moving. Also provide a lock for guests to use so that you can stop and have a beverage somewhere without having one person guard the bikes. (Staff knew about the issue with one of the bikes as they mentioned it to us). As I said, it was a good solid stay but a few improvements could really make this property standout. read more

Super close to the beach and everything you could possibly need! A short, lovely stroll through the property and BAM! you're on the beach! Loved the chair-side service at the beach! As a guest, you are allotted 2 beach chairs and the option to rent a sun umbrella for $22/day. Totally worth it! I did not expect the food to be any good, since it is being delivered on a sandy beach but, it was freaking stunningly amazing! I had the cheeseburger, fries and daiquiri! All of it was SOOOO good. Did I mention I was stunned? So don't hesitate if you think you want something. Chair-side server was awesome and attentive. Beach was clean and sand was soft. Spent the entire day there! Got back to the room to discover I forgot my makeup and hair styling tools!!!!! Good news! Walgreen's was a block away within walking distance! Surf Shop across the street for anything else you may need and restaurants galore, including a Haagen-Daaz ice cream shop. The hotel room was fine, but it didn't seem to have blackout blinds so I was up early enjoying the lovely beach . Hope you enjoy it was much as I did! read more

Let's start with the front desk Barbara was so helpful and sweet. She sold this hotel to me the way she serviced us

Great service and great amenities. Love the boutique feel, especially with it being in South Beach. Get the Cuban sandwich for lunch, the mojitos were great and I love the pool. This will be my go to hotel any time I am in South Beach. read more