My car battery died. The hubby and I came in today (01/02/26) to purchased a new one for my Nissan…read more Pablo helped us and he was a star! Not only did he help us find the exact right battery but he dropped it into my engine and hooked it up for me! He was professional and very knowledgeable. The battery was installed and ready to go in about ten minutes. Auto one has won a very loyal customer today!

Luis at AutoZone! Wow!! Thank you so much for helping me with my Kia Sorrento. I needed a light…read moreI've been driving all over from one place to the next trying to find the right light. Then I ran into another problem those lights hook in in a really weird way... Youtube collage didn't prepare me. There is NO WAY I COULD HAVE DONE THIS without HIM!!!. If you're looking for auto parts in San Marcos, or car parts in Escondido. I'm not sure you can get much better than this place with support like Luis at your side this guy went above and beyond... and I'm very appreciate thank you.

If you have an EV, want an EV, or just Love EVs (like I do too), then you are in luck! That these…read morespecialists are right here in North County San Diego, makes it easy... I have three EVs and when one needed a new onboard charger, I was really pleased that Michael was willing to take it in ... especially as finding someone to work on an Arcimoto might have been a real challenge. I found /ordered the part from China- and Michael's team (thank goodness) did the replacement ... just what I needed! Yes I am a fan of EV West...! Rob w.

Michael Bream and his staff at EV West are the greatest thing since sliced bread…read more They are SO FAST and AMAZING at customer service. I've had so many orders and EVERY time they JUMP to the solution. Time after time, they hit the nail on the head. True perfection. Matter of fact, The owner HIMSELF, called me because he's going ABOVE AND BEYOND for our EXTRA SPECIAL GUEST that he's going to install CUSTOM CIRCUITS in a fuel gauge and send it back in the SAME HOUSING. HOW COOL IS THAT!!! Erik is the BEST in parts

I went to the store today to check on getting some snow chains and was met by a woman behind the…read moredesk that had such a negative and non-focused attitude on my request that I would never go there again... Improve suggestion? Customer service

Very nice shop that took over the old Miyabi location. Had to go in to get screws for my license…read moreplate holder as the auto body shop who fixed my car took off my plates and didn't put them back on. They really had great service and ended up going out of their way to find me these screws. A lot of work for two little screws and it was much appreciated.

Super helpful. My Tacoma threw a Check Engine Light - I dropped by, they read the codes and let me…read moreknow the issue (in my case, a cam shaft positioning sensor). Knowing that part was covered by warranty, I saved myself the elbow grease and got it fixed at Toyota - time saver and super great service! I buy all my filters and accessories from them - especially heavy duty batteries for off-road vehicles with auxiliary lighting - can't beat it!

My wife called me as she was driving because the "add oil" alert came on. I told her to go by the…read morenearest auto store on her way down. I actually stopped at this one before for the same issue. She said her experience was exceptional. Within 30 seconds of walking in she was immediately helped and escorted by the employee (she said she thinks he was the store manager) to the correct location of 5W-40 oil we needed. After she paid and was in the process of trying to pop the hood, he noticed her struggling and came outside to help. Great example of customer service.

The guy changed my battery while I waited and did so fast and efficiently -- there was a bracket…read moreholding down my battery that corporate apparently doesn't want their employees to mess with -- but the guy who changed my battery explained everything and made an exception, which I appreciated so I didn't have to change it myself. I'm glad I have an older car -- would you believe that newer cars won't accept a new battery until you register it or something with the car's computer? Think I'm showing my age but I digress. One thing I recommend is to keep your car running for a while or drive it around as a new battery sitting for a while can lose charge. Don't turn it off right away. It chugged a bit to start the second time but did so and after driving for 15 I was good to go. The store is well organized and clean. Great variety of supplies -- much easier than hunting on Amazon. Good to see brick and mortar stores like this that hold their own. You can even pick up some Lucas CLP and an "Extreme Duty" needle oiler, which is stocked right across from the register as you walk in. That's a nice touch :)

They've moved! Now located on the corner opposite the old spot -- easy to find. The crew here is…read moresuper friendly and helpful. If you're planning to drop off old motor oil, be sure to call ahead and check -- the oil tank can fill up fast.

I brought my car to Pep Boys in Encinitas because my car is getting older and I assumed I needed…read morenew brakes. I dropped it off expecting a big bill. Shortly after I got a call from Jorge. He told me I actually had plenty of brake life left on all four brakes. No upsell. No pressure. Just honesty. That kind of integrity is rare in auto repair. Jorge could have easily sold me work I did not need. Instead he did the right thing. He is a highly ethical person. This Pep Boys location has earned my trust and my loyalty. I will absolutely be a customer for life. Highly recommend asking for Jorge if you want honest service.

I rarely leave negative reviews, but I am extremely upset with my experience at Pep Boys Encinitas,…read moreand I hope someone takes this seriously. On Friday, June 5, my dad brought my 2013 Scion FR-S into Pep Boys Encinitas for an alignment while I was out of town. According to him, the appointment seemed to go fine, and an employee even commented that he couldn't believe I was selling the car. The shop also mentioned that the car had other repairs that would cost around $1,500. However, after the alignment, my car began having a serious issue it had never had before. When turning, the steering wheel would get stuck at an angle and then suddenly snap back into place. The car also started losing traction when going around bends, even while driving under the speed limit. This was extremely scary and unsafe, and this problem did not exist before the alignment. On Tuesday, June 16, I brought the car back to Pep Boys for an inspection and explained that the issue started after the alignment. The employee helping me dismissed my concern and said it had nothing to do with the alignment, even though I was explaining that this was a brand-new issue. I dropped the car off at 9 a.m. and asked several times when it would be done, but I was repeatedly given vague answers and no real estimate. To make the situation worse, even though I gave them my phone number and I was the person driving and dealing with the car, they called my dad when the car was finished. My dad lives in Mammoth and was not the person available to pick up the car or handle the issue. I found that extremely unprofessional and dismissive, especially after I had been the one communicating with them. They then told my dad the problem involved a rod or bearing and that the repair would cost around $1,500. When I came in to pick up the car, they again insisted it had nothing to do with the alignment, despite the fact that the car did not have this steering or traction problem before the alignment. I understand that cars can have existing issues, but I do not feel my concerns were taken seriously at all. A serious safety problem appeared after the alignment, and instead of properly addressing it, the shop dismissed me, gave unclear communication, and called my father instead of me. What I find unbelievable is that after I described a steering and traction issue, they still let me leave with a car that did not feel safe to drive. I left feeling ignored, dismissed, and extremely uncomfortable with how the situation was handled.

As simple as just needing a new battery for my truck, nothing is as simple as it ever seems…read more Unless, you're lucky to have the guidance of a Napa auto parts expert. Steve was in immense help and really went over and above to help me out. Great job!

Hey I got a headlight bulb here for $15, and it's still working, can't complain! The store was…read morepretty big and seemed to have a lot of different auto parts. I had no time to peruse the aisles as who has the time other than getting exactly what you need, right? I went straight up to the counter to ask for a headlight bulb for my car. The guy picked out the right one for me right way and he even offered to show me real quick how to access it. So it was very nice of him to come out with me to my car. We popped the hood and we pulled out the housing from the socket. He tried, he really tried, but I'm not sure if he's not fully awake, daydreaming or stoned or for whatever reason, he wasn't helpful at all. I think at one point I had to stop him from doing something and tell him to do otherwise just in case the light bulb breaks with poor installation! Luckily everything turned out OK, but I think I would've done it quicker on my own because it really wasn't that hard. But at the end, it's the thought that counts. He really tried and I'm thankful that he was nice to do that. Will I come back next time? Hm... I don't know. Maybe, because it's in my neighborhood, but if anything fails then I'll probably head back to O'Reilly's...