I want to thank the General Managers as well as recognize Jorge Leiva in the Finance Department at…read moreWestshore Honda for the way he handled my concerns after my purchase. He took the time to listen, treated me with professionalism and respect, and worked to find a solution for my previous concern with finance. I appreciate that Jorge Leiva focused on resolving the financial concerns but also took the time to explain the "why"and followed through with exceptional service. His willingness to help made a meaningful difference, and I wanted to acknowledge the positive customer service he provided. Thank you, Jorge, for taking my concerns seriously, for your prompt turnaround and working toward a fair resolution. I recommend Finance Manager Jorge to anyone considering Westshore Honda.

If you get a coupon from them in the mail for a $14.95 oil change, just throw that in the recycling…read morebin. It's a bait-and-switch, they'll charge you regular price per the fine print. Plus I showed up there and they said it may take a few hours, so better to make an appointment. So I did, and when I came back, they made me wait half an hour, only to then say my appointment wasn't in the system. So I just left, with gas and 2 hours of my time wasted. Never again.

Beyond horrible. Stay away at all costs. I made arrangements with the dealership to purchase a car…read morefrom this location today. Provided a down payment, approved my credit, spoke with TJ to go over warranties delivery etc. In the middle of the conversation, he asks to call me back. After an hour I received a call saying they decided to sell the car to someone else. No reason, no apology, I would be very cautious. I can't imagine any dealer doing this. Beyond unprofessional. TJ also refused to assist in having the credit inquiry removed. I asked to speak with the manager who made the decision. I was told Bernie Hearn but he refused to take my call.

Okay-4/02/2026. Finally received my reimbursement check today. Since everyone ignored me and…read moredidn't even tell me the amount-SHAME ON YOU! You literally fought with me over a 32.15 refund. What a waste of time and effort. Ridiculous.

Five stars for Adam Abdel! He created an amazing car-buying experience for me. I'm located in…read moreSavannah, GA, about five hours from Tampa, and I was searching for a specific used car that I found online at the Infiniti dealership in Tampa. On Sunday, I received a call from a gentleman who asked a few questions about my inquiries. He mentioned that my requests seemed reasonable and that a salesman would reach out on Monday. That Monday morning, Adam called, and I knew right away that this would be a great experience. We completed the entire process via text, just as I had requested. He provided a quote for my current vehicle after I sent a few pictures and videos, offering me exactly what I was looking for as a trade-in. Adam presented a quote that I was very pleased with, and we were able to complete the credit application online. At 7 PM on Tuesday (New Year's Eve), I informed him that I wanted to move forward with the deal, and he had everything ready for us to pick up the car the next day by noon. The car was completely detailed, and the finance guy was prepared--we were in and out in less than 90 minutes! Crazy, huh?! It was seriously the best car-buying experience I've ever had--quick and easy. Adam was professional and attentive throughout the process. The dealership itself was modern, clean, and open, with high ceilings. The staff was friendly and welcoming. I highly recommend Infiniti of Tampa to anyone looking for a luxury experience when purchasing a luxury vehicle! Thanks again, Adam!

I held and held and held writing this negative review assuming at some point they would handle. As…read moreof this post, nada! I bought a 2025 QX80 site unseen. They delivered this beautiful car to me, the transaction was smooth and easy, until... I didn't get my second key. "We will ship it to you tomorrow". I have called, emailed multiple times, "Oh the parts department is closed, we will send it tomorrow". I have literally had the car for a month. I paid for a brand new car, including the 2nd key. What frustrates me is why they would take such a great experience and turn it into such a negative one. No key, no email, no return phone call, now I am just mad! Send me my second key or the $750 to buy and program one. Seriously, how stupid to do this to a customer who was so happy with this transaction, until now. As they say, treat somebody right they will tell a friend or two. Treat them wrong, they will tell ten (or the world as the case may be). Everything is my opinion, but if customer service is important to you, maybe go elsewhere!

I've never thought about shoplifting anything before in my life but the Tesla store in…read moreInternational Mall would tempt even the strongest constitution. This store actually has several (3) vehicles that you can paw over. The sales folks were friendly and not too pushy. If you have ever seen a Tesla, they virtually sell themselves. There's a display with all the available color and leather options. Be sure and stop by if you're in International Mall to see the cars. They are something to see!

Nice people at the store that were very helpful with our questions and quickly got us on a test…read moredrive of the 2 models we can in to look at. We were pleased with the experience and would recommend the location to others.

I strongly recommend staying away from Hillsborough Auto Sales. I bought a 2014 Chevrolet Cruze…read morefrom them for my younger sister after we specifically asked whether the vehicle had any issues and were told that it did not. Within only two days, the vehicle began idling roughly, the check engine light came on, and my sister noticed a strong oil smell and oil leaking around the engine. We gave the dealership an opportunity to fix the vehicle. They claimed the problem was the fuel injectors, said they repaired them, and returned the vehicle to my sister, telling her it was "good to go." That same day, smoke began coming from under the hood. The following day, heavy smoke entered the vehicle through the air-conditioning system while my sister and her newborn daughter were inside. This was dangerous and completely unacceptable. I had Midas perform a diagnostic inspection, and they found oil leaking from several locations, including the valve cover, timing cover, oil pan, rear main seal, and oil cooler housing. Their technician specifically documented that these were "not fresh oil leaks" and that the vehicle had been leaking for quite some time. Despite this, the dealership refused to take responsibility, provide a refund, or cover the necessary repairs. I am including photos of the oil leaks because people deserve to see the condition of the vehicle we were sold. Returning the vehicle after an unsuccessful repair and saying it was safe to drive put my sister and newborn niece in a dangerous situation. Based on our experience, I would never purchase another vehicle from Hillsborough Auto Sales, and I would not recommend them to anyone.

Salesmen that I dealt with were rude and disrespectful. They wouldn't return my calls. Car was in…read morepoor shape and they didn't want to fix it. I tried to return it the very next day and they wouldn't take it back. They called me stupid, I didn't know what I was talking about and that I needed to do my homework when I asked for the sensor lights to be fixed and other safety issues. They spoke Spanish to the finance company of which I didn't understand and the price of the car went up by at least $3,000.00 without my knowing it when I got the bill of sales 2 weeks later from the finance company. I was there from 10:00 am until closing (sick and just wanted to go home). Salesman went home before I did because he took someone else to sell a car to and I had to find someone else to help me. They took advantage of an elderly woman who was alone. Shame on them.

Purchased a Mazda 3 2 days ago. The staff were all professional and pleasant and fun to deal with…read more Badr was great, so was Hector. Even the F&I (Finance and Insurance) Manager was a lot of fun to do all the paperwork with. This was the most fun I ever had buying a car.

We went there looking for a used car for my son. We liked a car but it had a crack from top to…read morebottom on the windshield. Sales guy assured us they'd pay to replace the windshield. But then he was vetoed by the sales manager. We couldn't believe it. I'm pretty sure the crack was so bad that the car was unsafe to drive, and there's no way I'd put my son behind the wheel of that car unless the windshield was replaced. For me this was a BIG red flag. If a dealership would sell a car that is dangerous to drive without fixing the problem, that tells me everything I need to know about this business. Needless to say I won't be returning to this place. BTW, right after we left Mazda Westshore we found a great car for my son at Kuhn VW on Kennedy Blvd. I'll do a separate review of Kuhn, where we've now bought 3 cars and counting. We should have gone to Kuhn in the first place.

This is my second car purchased from Mercedes Tampa Bay. I had an amazing experience with Nick…read moreCredeur the first time so I decided to reach out when I was ready for. my next car. Nick was incredible. dry responsive and worked hard to get me a great deal. the overall experience was top notch both times.

Brian Rupar my service advisor always gives me the best service and advice. He's professional and…read morevery helpful. Thank you Brian

In August I found a vehicle on Ebay that was being auctioned by Mirabella Motors. I placed a bid…read morehowever the auction never met its reserve so the auction ended without a winner. When I saw they added the vehicle back for sale I got in touch with Tony Mirabella. He let me know he lowered the reserve and that If I wanted the vehicle I could send him a deposit and he would close the auction. Before I sent the deposit I expressed some concern since I was unable to go and see the vehicle in person. On the phone Tony went out of his way to assure me he was a "reputable dealer" and that I would be "happy with the vehicle". I thought it prudent to send him a quick email which spelled out that if the vehicle didn't match the description that I would receive my deposit back within 30 days. After sending the deposit I immediately scheduled an independent inspector to go and check out the vehicle. Tony passed me off to another employee to get the inspection scheduled and after a couple of weeks they were able to retrieve the vehicle from another auction and make it available for inspection. The inspector was to review paint, interior, and quality of maintenance. They also perform a test drive however for some reason that day the vehicle wasn't able to be driven. In any case the inspection report came back with photos and a narrative that indicated poor color match and door jam and fender mis alignment. An airbox that was stuffed with leaves and greasy hand prints on the interior door (Light Gray Interior). When I got back in touch with Tony to let him know I would like my deposit back he initially wasn't available. Then after several weeks he was "slammed since getting home" and that he would "get to it next week". After a week or so I followed up again and he asked me the address where to send the refund.After another week or so I followed up again and he asked for a copy of the inspection report. After another week or so and on regular intervals I've followed up with him and their office through email, text, and phone calls. I have been ducked and dodged with no answers except a request to not leave a negative review and "I'll follow up with Tony". My deposit was on the magnitude of thousands of dollars which as of now it seems I'll have to file a small claims suit in order to recoup. Since i'm out of state I'll have to pay an attorney to stand on my behalf. Long story short, I would exercise caution if you plan to purchase a vehicle from them. Your experience may vary but after some research I've found this may be a typical experience.

Still the worst car dealer in town. Liars and thieves! Totally not to be trusted. Now after having…read moreto pay over 14,000 out of my own pocket to get a new motor, for the one their mechanic ruined, they don't answer the phone! They refused to sign for the certified letter asking them to pay for the motor. All the cars they sell are lemons with no manufacturer's warranty left! GWC warranty is a joke! They don't cover overheated motors or incompetent mechanics!

Dropped my Jeep off without an appointment, and Elias, the Service Advisor, was happy to help. He…read morewas able to get my Jeep in right away for a thorough evaluation and explained the issues clearly and thoroughly. What really stood out to me was how personable, honest, and professional Elias was throughout the entire process. I never felt like he was trying to sell me on unnecessary services or tell me that something else was wrong with my Jeep just to increase the cost. He was straightforward about what needed to be done and made sure I understood everything. I had to leave my Jeep for the day and return once the necessary parts arrived, and Elias kept me updated throughout the entire process. He answered every call and text I sent and was always responsive and helpful. His communication made what could have been a stressful experience very easy. If you ever need to bring your Jeep in for service, I highly recommend working with Elias. He is honest, thorough, professional, and genuinely great to work with. I'll definitely be asking for him the next time my Jeep needs service!

Buyer beware. I was…read morenegotiating the purchase of a used 2023 Jeep Wrangler Rubicon 392 with Jerry Ulm Chrysler Dodge Jeep Ram. On June 18, I was sent a buyer's order showing an out-the-door price of $65,814.84. A few days later, I was told that if I completed a credit application, they would pull the vehicle from inventory and reserve it for me while we finalized financing. Based on that representation, I completed the credit application and authorized them to run my credit. After my credit was pulled, I was sent a new buyer's order dated June 22 showing an out-the-door price of $70,164.89 -- an increase of more than $4,300 from the previously agreed pricing. (See attached pics/screenshots). When I questioned the change, I was told: "My GSM who over rules all of the deals decided that this deal is not good for the business." In other words, after sending a buyer's order, discussing financing, and running my credit, management decided they no longer wanted to honor the previously quoted deal. The most frustrating part was that the price change occurred only after I completed the credit application and authorized a credit inquiry based on the original buyer's order. I cannot recommend doing business with a dealership that changes the agreed pricing after the credit process has already begun.

I had an absolutely wonderful experience with Jose in the Parts Department at Gettel Stadium…read moreToyota. I had been searching everywhere for a discontinued Toyota part, #75533-42041. A wonderful parts employee at another Toyota dealership searched Toyota's dealer inventory system for me and discovered that Gettel Stadium Toyota in Tampa showed one remaining in inventory. When I called, I was fortunate enough to speak with Jose. He confirmed that they actually had the part! After so many unsuccessful searches and canceled orders, I could hardly believe it. Jose then patiently walked me through how to find the part on their website and even stayed on the phone with me while I looked for the correct parts page. When the website showed the part as unavailable, Jose didn't simply tell me there was nothing he could do. He knew the part was there, so he graciously agreed to take my order over the phone and arrange to have it shipped to me by UPS. What may have seemed like just another Toyota part to someone else meant so much to me because of how difficult this particular part has been to find. Jose understood that and took the extra time necessary to make sure I could purchase it. Customer service like this deserves to be recognized. Jose was patient, knowledgeable, kind, and genuinely interested in helping me. Gettel Stadium Toyota is very fortunate to have him in their Parts Department. Thank you so much, Jose, for helping bring a very long search to an end. I truly appreciate everything you did for me and will remember your kindness for a long time. Five stars without hesitation! I can't thank you enough, Rachelle Stewart

I updated it I purchased a 2020 Kia Optima from Gettel Stadium Toyota on Saturday, 8/2. While the…read moresales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very night I drove the car home, both a "Check Brake Light" warning and a "Service Required" message appeared. I brought the car back the next morning (8/3), where a technician simply reset the light, adjusted the housing, and sent me on my way. By the following morning (8/4), the exact same safety warning returned. Hoping for a real fix, I scheduled a service appointment for Wednesday, 8/5 at 6:00 AM. I arrived early at 5:55 AM, only to sit in the waiting room for four wasted hours because the technician didn't show up until around 10:00 AM. Their second "fix" consisted of merely bending tabs inside the housing. Unsurprisingly, as soon as I pulled into my work garage later that afternoon, the "Check Brake Light" warning came back on for a third time. When I called to request returning the vehicle due to a persistent, unresolved safety defect on a car I had owned for less than 72 hours, Gettel's attitude completely shifted. I was dismissively told the deal was already funded, that an intermittently failing brake light is "not a safety concern," and that I was on my own to take it to a Kia dealership for a diagnosis. On 8/6, I took the car to an authorized Kia dealership. Kia diagnosed the defect immediately: the light fixture itself was faulty and required a $330 replacement. To make matters worse, Kia's inspection revealed that basic pre-sale maintenance Gettel was supposed to perform before handing over the keys was completely ignored, leaving me facing additional unexpected costs right after putting $3,000 down. Gettel Stadium Toyota passed off a vehicle with an active electrical and safety issue, forced me to wait four hours for a non-existent repair, and completely washed their hands of responsibility the moment the check cleared. Do not buy a used vehicle here unless you are prepared for immediate mechanical issues and zero support. I am fully willing to amend or remove this review once Gettel management makes this right by reimbursing the $330 repair bill for the brake light assembly and completing the overdue pre-sale maintenance at no additional charge to me. Until this is resolved, I will continue sharing this detailed, documented experience across every major review platform, my social media channels, and local community networks. The response received so far has been to call the generic service number. I've been transferred to the "manager" 3 times today, no answer and have left several voicemails. I will continue to post reviews daily to different platforms until some form of resolution is presented. Received an email communication from the general manager who said I would receive a call from the service manager Saturday, 8/8 to discuss the issues further and still haven't heard from that manager. Continuing to spread my reviews on the dealership until some resolution has been reached.