First let me start with the positive, the first employee that I encountered (Marcus) I believe his name was, was very friendly and very helpful. We talked a bit and I showed him my phone screen that was broken while we stood outside waiting for his boss to arrive with the key and when he finally did at 10:20 to open his business that has posted hours of 10am, but hey who's counting, I was sooooo excited to get my phone fixed with the Groupon I had purchased a couple of days prior. We go in they take my phone to the back to open it up and check it out to make sure that it is only the glass that is messed up ****now I know it is only the glass because I had just taken it to Apple and had that verified but didn't have it fixed because I didn't want to spend the 149.**** well of course they came back to the front and said my LCD was bad too and had to be replaced, so I say to him "I just took it and had it checked out and they said the glass needed to be replaced but the LCD was fine" then he tells me "well we do not sell just the glass, it is a glass screen/LCD combo we sell. So I'll just drop this picture of the Groupon they are selling which is clearly for a "glass replacement" only and tell you buyers to beware. I took a 41 minute drive to Hillcroft for some shady business to bait and switch me. So I still have a cracked screen and Apple here I come. I should have saved my gas and the two hours of my life I wasted and just paid the legit business to fix it. read more

Kitablet - Mobile Phone Repair Near Me - Houston, Texas

After I had to have my phone attended, I learned this company put non apple products on my phone - including a screen, LCD screen and home button! Ugh!! I mean, I understand that they give you discounts for good reviews on social media, but not worth ruining your phone. I am forever upset! DO NOT GO HERE! You can pay the same amount for an actual apple product from a different vendor. read more

Kitablet - FAKE apple products used here - Mobile Phone Repair Near Me - Houston, Texas

My boyfriend's sister dropped her phone and cracked it pretty bad. She was so bummed and this was right before Christmas.... Called them and they were able to get us in right away and said it would take them about 7 minutes and 15 seconds to replace the screen. Talk about convenience!! The building on the outside is a little older but the inside is newer, modern and clean! The staff was super friendly when we walked in. The whole process took less than 15 minutes but we hung around to talk to the staff about random cell phone questions we had. They went above and beyond to help us with things that we weren't even originally there for and answered all of our stupid questions! The phone looked brand new, great customer service, convenient and all with great prices! If we ever break anything else, we will definitely be back! Thanks to Steven and Mike for the awesome service and saving Christmas!!! read more

Kitablet - Brand new!!!! - Mobile Phone Repair Near Me - Houston, Texas

I'm not one to write negative reviews of businesses online. In fact, I've never written one. However, the mediocrity of Kitablet's work and their poor customer service was enough to compel me to join Yelp and write this. If that's not enough to tell you something, keep reading. Also, please don't be fooled by the other 18 positive comments, as this business offers discounts for reviews. My advice to you is to do yourself a favor and thoroughly weigh all other options before even considering this store. This is my experience at Kitablet: I cracked the screen on my Samsung Galaxy S7 Edge. The glass was cracked, but the screen was completely working. On Samsung Edge phones, replacing a cracked screen means replacing both the LCD and the glass cover together. I understand that since this phone is new, parts are expensive and hard to find. However, this store assured me that they would be able to fix the phone and offered a competitive price of ($253 + tax). Since most of the 18 reviews on Yelp were positive, I thought I would give them a try. This was my first mistake. When I arrived to pick up my phone, they handed me my phone with a new GOLD screen. My phone is silver. Next, when I turned on the screen, I found a black spot at the top of the display where a section of pixels was dead. They gave me a defective screen of the wrong color and hoped I would not notice. They later told me that their vendor only had black and gold screens in stock. Kitablet did not bother to notify me about this. THEN, I touched the home button (which was still silver) and found that it had somehow been loosened to the point where I could remove it by pulling on it. I pointed out the issues to the technician, Julian, who claimed that he hadn't noticed that the display was flawed and the wrong color. That's interesting, considering that he has been doing this job for 8 years. The next day I returned to ask that they honor their 90-day warranty. They promised that they could solve the problems and do the original repair by the end of the business day. I trusted them again and gave them my phone. This was my second mistake. Three hours later, the receptionist called me and told me that "there was a hiccup with the repair." She proceeded to tell me that all of the screens they had were similarly defective, and the best they could do was replace my original silver back-cover with a gold one to match the gold front screen they accidentally gave me the day before. They declined to tell me where they were buying their parts from (because it's not from Samsung), and the receptionist put me on hold 9 times in 2 minutes while they scrambled to get their story straight. I asked that they give me back my old broken screen and refund me, but they refused. Mike, the store owner, was nowhere to be found the entire day. On the third day, I just wanted my phone back. They told me it would be ready at noon. I arrived at 12:30 but had to wait until 1:15 to receive my phone because Julian was on his break. (It's worth adding that during the 45 minutes I was waiting, I watched them anger another customer to the point where she threatened to leave). I asked James, the only other employee present, if it was possible for him to just give me my phone. He responded to me with a poor attitude and told me to sit down and be patient. I asked him if he was aware of the situation that their company had put me in, and he confirmed. Again, he told me to be patient. At this point, I was angry. I explained to him that their company has turned a promised 4-hour repair into a 3-day disaster. Furthermore, they've managed to give me the wrong color screen, a defective LCD, and a broken home key. Kitablet offered me a free tempered glass protector for my troubles (approx. $20 value). As James applied the protector, I noticed that he hadn't wiped my screen before applying it and I asked that he do so. He responded by asking me, "Well would you like to do it yourself?" He then proceeded to wipe my screen with the bottom of his shirt and stick the protector on. It fell off 30 minutes later. I am now typing this review on a gold phone with a defective screen and a broken silver home key. None of these are things I wanted. But thanks to Kitablet, I have them. TL; DR: I came into this store with a cosmetic phone issue. They took my one problem and turned it into three problems, one of which concerns the phone's performance. They've returned my phone to me more damaged than it was when I first brought it to them. The people at Kitablet have managed to singlehandedly reduced the value of my phone and swindle $273.86 from me. I feel lucky to even have gotten my phone back at all. I cannot stress this enough: Avoid this store. They are dishonest and incompetent. P.S. Like any respectable establishment, they claim that their card machine is broken. They only accept cash. Luckily there is a conveniently placed ATM right next to the receptionist. read more

Kitablet - They couldn't even fit the back cover on correctly. This is the gold back cover they fit to match the front cover they accidentally gave me. - Mobile Phone Repair Near Me - Houston, Texas

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What: Kitablet is a phone repair llc that is tucked away in an office building off of Harwin. Where: The office building has a parking garage right next to it with many visitor spots. Park and then use the elevator to go down to the first floor where you have to walk across to the office building and the their suite is on the second floor. Service: I walked in at 11 a.m. on a Thursday and told woman working the front desk my issue: cracked iphone 6 screen and assisted me right away by making sure the phone was still functional (pressing the home button and making sure the touch screen was responsive) and then handed it to the tech guy to work his magic on my cracked screen. After 15-20 minutes, they handed my iphone back and TA-DA it looked brand new. Why I'm giving them 5 stars ... - efficiently fast - 90 day warranty - affordable price for cracked screen = They have GREAT discounts across living social, yelp ^^ and groupon; you don't even need to purchase the discounts through these sites; they will honor the price just by word of mouth or showing a screen shot. On top of that, they will inform you about their social media promotion where you can take up to $8 off of your current total by following/liking/posting a photo of their flyer across your social media pages as well as leaving a review (yelp/groupon/google+). With this being said, they honored the groupon discount which was $59 to fix an iphone 6 cracked screen then they deducted $8 from the subtotal; therefore, the grand total ended up being $55 (incl tax)=MADE ME FORGET HOW MUCH OF A CLUTZ I WAS FOR DROPPING MY PHONE BECAUSE I FOUND AN AWESOME DEAL. I recommend KITABLET for your iphone repair needs! read more

Kitablet - Getting my $8 off by posting this across my social media pages and platforms! :) - Mobile Phone Repair Near Me - Houston, Texas

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Been a few months and wanted to update my review. After leaving my Yelp review they reached out to attempt to "fix" the problem. After FIVE trips to their location (including the 5th and final trip where they claimed to have "taken it to an Apple store to have it repaired") nothing changed. Oh except for the extra added bonus of now having dirt and debris behind the screen because they didn't seal it properly. AVOID. read more

This place is great! Customer service was superb. When you first walk in, you'll think "oh this place is small", however don't be distracted by that! It has a clean, modern feel and all of the agents were welcoming and knowledgeable. I even overheard some of them answering phone calls while waiting for my phone to be fixed and they were very nice, honest, and helpful. They answered all questions no matter how silly or ridiculous. The wait for my phone was no more than 10 minutes. I would definitely recommend this store to anyone in need of phone repairs. It is hard to find trusting, knowledgeable, and honest people when it comes to repairs/services of any kind. For me at least, I am always scared of getting charged extra or overcharged. I never once felt that way because they were so upfront about all costs. Have a phone in need of a fix or tune up? Go here. Pros: Very fast, great customer service, phone looks brand new. Cons: There was slightly funky smell but that went away after a while. Overall: Honest and upfront about everything which is hard to find these days. Highly recommended! read more

These people are scammers. I bought the Groupon today and went by the store to have my screen fixed. NOTHING was wrong with my phone other than the glass being broken. The guy at the front desk asked me to take my case off so he could take it in the back for a "technician to inspect it"... then after 5 or so minutes he comes out with the front piece of an iPhone trying to tell me that the inside of the frame of my iPhone was bent so there would be an extra charge. I asked why he took my iPhone apart and he said "oh this isn't your phone". Okay, if this isn't my phone and you didn't take my iPhone apart then how do you know from just looking at it that the inside frame is bent? He said that he was just relaying the message from the technician. I however, work for Verizon. I know the iPhone product like the back of my hand. My phone wasn't bent at all. I simply needed a new glass screen. This is the second time I've bought a Groupon for my iPhone screen to be replaced in the hillcroft area & the same thing happened then, the guys tried to add extra costs. Don't be fooled by the cheap Groupon offer, THEY ARE GOING TO LIE TO YOU TO GET YOU TO PAY MORE. Don't trust this company. They're thieves. read more

I was in Houston for a short period and had an emergency with my phone. It accidentally dropped and the screen cracked. Because it was my personal phone AND work phone, I needed to find somewhere to get it fixed ASAP! I looked up on Yelp and this place popped up with all really good reviews. I decided to just go here since it was somewhat nearby where I was and because I was in desperate need of a phone fix. Upon arriving, they were very friendly and professional, great customer service. I felt that I could trust leaving my phone in their hands. My phone was fixed in a very quick and efficient time as well. I inspected the screen very carefully because I would not be back in the area any time soon so I wanted to make sure it was all good before leaving. Everything looked perfect and good as new! Pretty surprised because the prices here are really reasonable!! I would highly suggest this place for cracked screens. Apparently they do tablets too, not just phones. Good to know. Thanks Steven for all your help! read more

I have to go to Houston a lot due to my job, about once a month. Due to my business, I cannot live without my IPhone. Unfortunately last month, I broke my screen after a night on the town. Since I really can't go without my phone due to business, I visited a few cell phone repair shops and called around town. Some of the places quoted me some crazy prices and some of the repair shops around town I visted looked pretty shady. I found Kitablet on YELP and went and checked it out. They were very helpful with their customer service and their prices were very reasonable. Luckily they were able to fix my phone quick and I was back in action. The screen is still holding up as of today. I recommend Kitablet to anyone who needs some cell phone repairs in the Houston area. read more

Go somewhere else if at all possible. Bought a Groupon to get my shattered screen replaced for around $60. Turns out they needed to replace the LED part because it was so bad. Jumped up to $120. Whatever, that's fine, just fix it. Got my phone back. Front camera was not aligned correctly and screen was not like "stock" Apple screen. Little thicker so it was raised slightly. Again whatever just fix the camera. Was fixed. Cracked it again not even a week later (all my fault). Brought it back and got it fixed again for $70. Got my phone back and again camera was not aligned plus it was foggy now. I could visibly see the screen moving up and down when pressing on the screen. 2 screws in bottom on phone on both sides of lightning port are missing. Overall just poor quality control. Giving them 2 stars because they were friendly people and seemed to want to do a good job. Just failed on doing it. At least I have an iPhone 6 so it's time for an upgrade anyways. read more

Mark and Mike at Kitablet were awesome. I bought 2 Groupon deals to repair my kids IPhone 6S phones. They got the repair done on both in about 3.5 hours. They called me like they said they would and the phones both work and look great. Thank you guys! read more

Kitablet - Kitablet did a great job on our phones for a reasonable price in less than 4 hours. Go visit Mark and Mike! Great guys! - Mobile Phone Repair Near Me - Houston, Texas

I had my phone LCD and frame fixed and it looks like new. Very professional. The building is named as a bank on google maps. You go inside and if the door is locked, just call them to open it. If not, they are located on the 2nd floor. Once you get there Mike should be able to help you. read more

Kitablet - Mobile Phone Repair Near Me - Houston, Texas

Got my phone fixed inexpensively yesterday at Kitablet, avoiding other shady, poorly-rated cell phone repair shops (and a closer-to-me, popular Sugar Land shop that irreparably damaged my phone when replacing the screen, while denying negligence). Kitablet has a 5-star rating by all its reviewers, for good reason. They were kind, thorough, and explained everything to me during the process while I waited. Definitely worth the few extra minutes it took to get there. read more

Kitablet - Very fair prices. This was taken in April 2016. - Mobile Phone Repair Near Me - Houston, Texas

Cool place, very modern with helpful customer service. Parking sucks. Towing is enforced. read more

Kitablet - Mobile Phone Repair Near Me - Houston, Texas

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Went here based on reviews on Yelp. Be very wary of this place and their shady practices. Needed the screen of an iPhone 6 to be repaired. We called first and were told they were having a "special" that day and would honor the Groupon price. And that we could just walk in to have it fixed. When we arrived shortly after, the man at the counter did not seem to know anything about the business. He said we'd have to wait "just a minute" for the owner to arrive. After 10-15 minutes he arrived and looked at the phone. Said he thought it would "fail the test," but that he would try it. Waited another 15 minutes while he flirted with another customer. He came back and said the entire LCD would have to be replaced (for over double the price), but that he could knock off a couple of dollars if we left a yelp/google/groupon review (which may be where they get their great reviews). We decided to look elsewhere and were very glad we did- another shop replaced the glass without issue in 10 minutes and there are no imperfections on the screen. They said there was NO issue with the LCD and no reason it would have needed to be replaced. Beware of this business! read more

Best place for IPhone Repairs. Great Customer Service and Super Professionals. I recommend this to everyone who want to get it done fast.. read more

Purchased a Groupon for $45 to repair the screen of my Galaxy S5. When I got to Kitablet, they refused to honor it, telling me their charge was $176 to repair the cracked screen on my S5. When I asked why they sold the Groupon (just 2 days earlier) for $45--SPECIFICALLY naming the S5 screen repair was included--he did not have any answer other than "I don't know". I got a refund from Groupon with no hassle. Don't be sucked in to Kitablet. read more

I will say, I don't give 5 starts often but this place ranked high amongst phone repair shops that I inquired about. Other small businesses should take a page out of their book. It started with me searching for a phone repair shop via yelp. I requested a quote from several business but Kitablet responded quickly with quote that tromped all of the other prices I received. Even after the initial quote, great customer service was extended by answering a few other questions relating to repairing my phone. Upon actually arriving to the store today, I was greeted with a smile and provided with top notch service. I love going to a business where people are naturally warm and want to provide a great service with dignity without sounding like they are acting from a memorized script. The person that assisted me in the store was very genuine. We even conversed while he fixed my phone about phones, Yelp, and food. My type of person! If you're looking for straight-forward, reliable phone repair please check this place out read more

We bought a Groupon for $75 to have the screen fixed on my husband's Samsung Galaxy S6. The glass was broken, but the LCD still worked perfectly fine. So, we went to Kitablet to have it fixed and the person working there told my husband that they would probably break the LCD while they are fixing the glass and that the cost would be more like $200, but we can apply the $75 Groupon to it, so $125 extra. 2 stars for at least being honest, otherwise I'd give them 1 star. A repair shop should never break something else on a customer's phone while they're fixing a different issue. Plus, on the rare occasion that does happen, the repair shop should own up and cover the cost of the thing they broke on their own instead of charging the customer for their mistake. Needless to say, we noped right out of there. Definitely did not trust them with our phones after that, plus at that point it was cheaper to go through T-mobile to fix it. Now, I have to deal with the hassle of trying to figure out how to get my money back from Groupon after I already printed the voucher. read more

Work was shoddy. After waiting 2 hours to fix my iPad screen - the screen wasn't properly installed. Half of it was popping out. Had to wait an extra 45 minutes for them to fix it. I went here because of a groupon and they charged me tax based on the cost of the service which in my years of groupon I've never been asked to pay tax. End product okay just check their work and have lots of time to spare. read more

honestly wouldn't give this place one star!!! I cracked my screen a few weeks ago took it there since he was close to my office. Julian told me he could fix it in 10 mins. umm yeah right it took him 2 hours. I met with clients so I had to run back and forth. when I got there I still had to wait because he was waiting for a part!! when it was finally done I saw I had 2 spots and look like the screen was leveled right. they said I had 90 days to get it fix. I went back Monday to get my phone fix they said it would be an hour. I didn't get my phone back till 4 and they couldn't even fix it. I gone up there 2 more times and they never have the part they need. I emailed the owner mike who said they could fix it in 30 mins but when I got up there Julian needs all freaking day I can't be without my phone for that long I use my phone all day at work. read more

Very clean office. I got my iPhone screen fixed with a groupon, but wasn't aware that I would still have to pay tax. The customer service could be improved. I was getting frustrated because they used a lot of terminology that I did not know nor did I care to know, I just wanted them to fix the screen. In return they gave me some attitude and made the situation more awkward than need be. All in all my phone was repaired just fine in about 40 minutes. They did a good job at a great price. read more

The Groupon deal was the cheapest option for me to fix my LG phone's screen. There were some extra charges (like a delivery fee for the replacement part), but I guess that would be the case at a lot of places. They also had a few other ways you could score extra discounts (e.g. writing reviews), so still my cheapest option overall. read more

Thank Mike. Yes I've came back this evening to get it fixed. I was service by the kind gentleman again. He explain why the machine wasn't working properly. This seems to be a reoccurring event that seems to happen here. From other yelper. Hope this is address and properly function for other. I was Even offer a $10 credit to use. Overall I did feel better this time leaving and hope I won't have anymore issue with it. read more

This place is awesome!!! Super cool tech & very helpful! Will get you in & out in split Sec! Showed up 5 min before they're closed, still took me in! Very honest abt my phone issues! Will be coming back for more services on laptop also read more

Broke my screen on my iPhone during vacation and found a high quality affordable place. In and out in 30 mins!

Another visit at Kitablet... I am telling they have the best prices around... another cell phone repair place was goes to charge me more than double!!! There work is affordable and most of all high quality!!! Thanks guys!!! read more

Very nice people. had my phone fixed within a few hours after dropping it off. The price is competitive, they offer discounts if you promote them on social media. I will definitely use them again. read more

Had my iPhone 6 glass replaced here. Came back looking like new. Very fast and professional service. Would recommend to anyone who needs phone repairs. read more

I called around a few places on Harwin and this place was the most adorable place out of all them. They had it ready roughly around two hours and they honored the Groupon price without me having to buy it directly off of their website. read more

We went to have an I pad screen repaired. They gave impeccable service at a great price! Would definitely go there again.

i was on crutches and dropped my i phone 6. CRUTCHING AND TEXTING! not recommended! I took my phone in and Steve took care of me. 30 minutes later and my phone screen was replaced. Time to get me a phone case! read more

Nice and clean store. Mike was very helpful and assisted me right away. I came from Baytown cause they have the best prices in town! Definitely will come back and recommend t read more

These guys are really good and their prices are excellent. Mike, whom I believe to be the owner, is extremely helpful and well mannered. The repairman was also very helpful and good at his craft. The work was good and I left happy with the repairs they did to my iPhone. I actually am writing this AFTER I left, so it is written completely due to customer satisfaction and not due to any incentive. read more

Took my ipad in to get fixed and they did a wonderful job. Great customer service too. They explained everything up front and made sure I was aware of the procedures and costs before they got started. I will bring my device here again if I need service in the future. read more

Great service! Got my phone back same day and phone looks like it just came out of the box!

Man they are just awesome! I had to take my phone back and they honored the warranty fully!

Excellent . Great offers for screen replacements. Nice ppl so polite . I highly recommend it

They have great service. Kim was really nice and the technician told me what happened and what needed to be replaced. It was finished within 10 minutes. read more