Amazin' Reglazin' Cannot rave about Ugly Tub and Jason enough! The workmanship superb, the…read moredependability right on. Jason truly is a perfectionist, an artist, and an incredibly nice person to boot. He gave my bathroom a true facelift. I am so thanful I retained Ugly Tub, and so appreciative of the excellent work Jason performed. Highly recommend Ugly Tub and Jason!!!

I have already flagged the owner's response (not sure what that actually does ) because he's making…read moreup stories. I'm not saying he's lying... I will give him the benefit of the doubt and say there's a case of mistaken identity here. We do not have a leaking hot water handle. We did not have damage from a shower head. (No way it could reach.) He NEVER personally inspected any damage. (He had us send pictures of the flaking.) I never flagged him down at his car. (As I mentioned he was NEVER here.) We followed the instructions thoroughly, in fact, we waited over 12 hours before using the tub both times. What the owner has actually done here is prove my point. Instead of standing behind his product like he claimed he would over the phone, he's making up stories to deflect the blame onto me. This is the same song and dance I got on the phone which prompted my review. They have a decent product, but the problem lies with the lack of professionalism they have shown over the phone, in my home, and now here on Yelp. And if you want to think I'm not fair, check out my review of Roberts Garage Door Professionals. (http://www.yelp.com/biz/roberts-garage-door-professionals-chicago) I tried to resolve and issue with them over the phone, wasn't successful, wrote a review, Robert himself contacted me, fixed the problem, and I gladly updated my review and upped my rating. Conversely, Rick started a smear campaign... If you want your tub fixed cheaply, call Ugly Tub... just don't bother calling them for service... they'll just blame you.

I have a Danze kitchen faucet installed in 2010 (Danze was later acquired by Globe Union) and have…read moreneeded parts a few times. Each time, Globe Union Customer Service has been able to quickly identify the current part number and send the correct part, still honoring the warranty for applicable parts after 16 years. They have great customer service, helpful staff and an effective system for product change tracking.

I purchased a Danze kitchen faucet in 2007 from Great Indoors (out of business for years) with a…read morelifetime warranty. Apparently, Danze was sold to Global Union because when I called the customer service phone number on the parts sheet that came with the faucet, I was connected to Global Union. I requested several parts to repair and update my faucet and received them on the next day. I did have to pay for shipping, but the cost was reasonable and much less than it would have been for just one of the parts I received. I was very impressed with the customer service on a 19 year old faucet purchased from a store that is no longer in existence and made by a company which was sold years ago. Thank you, Globe Union for such remarkable service.

These guys were FANTASTIC!! Very friendly and helpful!! We needed our counter ASAP because we had…read moreissues with the cabinet order and were without a counter or sink for over five weeks! They understood my problem and were able to push me up in their schedule! They got my counter measured, built, and installed within a week!! AWESOME!! Address on Yelp is wrong however!! Should be 9007 S. Odell Ave, Bridgeview, IL 60455. Check out their website for more details!!

A few weeks ago my girlfriend decided that we need new counter tops and charged me with the task of…read morefinding someone to do it. I got quotes from many shops, I also went to Home Depot and Menards. All of those places offered good prices but had one drawback: wait time, 2-3 weeks! That's too long. Then a friend of mine mentioned Clover. These guys are amazing. They measured my counter top on Friday and installed it on Wednesday next week. Awesome. They also removed and hauled away my old top.

I had such a great experience at Faucet Guy! I came in thinking I needed to buy a brand-new faucet…read moresprayer head after being told by our building maintenance that the hose and connectors I bought elsewhere wouldn't work with my old one. When I showed it to the guy at Faucet Guy -- likely THE 'guy' in Faucet Guy -- he could have easily sold me a new one--but instead, he explained that all I really needed to do was take the coupler from the old hose and attach it to the new one. Problem solved. No unnecessary purchase, no upselling--just honest, helpful advice. He saved me money, gave me a simple fix I wouldn't have figured out on my own, and showed that he genuinely cares about his customers. That kind of integrity is rare. I'll absolutely be back for any plumbing parts in the future and highly recommend Faucet Guy to anyone in Chicago!

Very knowledgeable great customer service is excellent…read more Always go here when I need a part

The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

I used Granite Pol twice. Once in 2011 on a pain-in-the-butt assignment…read more Didn't purchase anything through them but had them trim an existing sink opening in a TILED granite countertop. This was done to replace a new sink. They did an outstanding job, affixed my new sink and even left me with a bottle of granite cleaner. They only charged me about $120.00. My plumber did not do the work, nor would he recommend anyone. In Sept. 2013 I went to their showroom to order a new bathroom counter top. I had my heart set on marble...which they discouraged (thankfully, because it stains-makeup, etc.). They also suggested I save some money and go into their small yard and chose a remnant, rather than order a slab. They had beautiful pieces to choose from. This saved me a lot of money. Before cutting, they drove from Elk Grove to Rolling Meadows to get exact measurements. I was able to order the under mount sink from them too. It looks beautiful! I was so grateful to them for coming out for the job in 2011 (giving them a 2-day notice) that I would not even consider using anyone else. I also appreciate them offering me ways to save me a few $$$. Very professional & ethical. Very pleased with their workmanship.

Granitepol did one bathroom vanity top for me a year ago and one again now. Both times awesome…read morejob, great quality, fantastic price and stellar service. Definitely will be coming back when we do the kitchen next year. I did my homework too, they are very competitively priced.

Desiring to update our kitchen with new quartz countertops, we found this source through Yelp. The…read morecrew that came out to do the work was punctual, pleasant and professional. They completed the job in approximately 5 1/2 hours including cleanup. Their craftsmanship was superb, and yes, we are very pleased with our new countertops. Not so our communication with Artistic's sales rep. She was outwardly friendly and polite, but it typically took her several days to respond to messages. Her confusion about some of our questions made us wonder whether she understood much about fabrication and installation. Also, we found her guidance to be misleading. She convinced us to replace our old overmount porcelain sink with a new stainless steel undermount sink. Which might have been okay, except my Missus made a point of saying that she wanted enough space between the sink and backsplash to accommodate two accessory trays. Not only did we end up with a smaller sink but also less counter space than before! In retrospect, a rectangular sink (though more costly) would have been a better choice than what was installed. Since we were past the point of no return, we asked if they would at least move the soap dispenser to provide more usable space. To make a long story short, nearly 4 months following our initial visit to their showroom, a worker finally came out to make the adjustment. He assured us he would return the next week to complete the job by filling in the original hole with a like material. We never heard from him again and there has been no response to our text messages.

I'd NEVER recommend this company. There were so many other companies in this location that we…read morecould have gone to... but fate or misfortune brought us here. We contracted to have Uba Tuba installed throughout our kitchen. They finally installed the countertops at the end of '23. As the installers were finishing up, a guy showed up to inspect their work. We engaged in conversation while the crew of (2) finished the work. I specifically asked him about the durability and care of the stone, to which he confidently replied that it was practically indestructible - no need for cutting board or trivet, you could probably hammer on it and its not going to harm it. .. Anyways, we spoke for a while. Seemed to be a nice guy, even stated if anything happens he'll come out right away... Well, just as soon as they left, we noticed a substantial mark on one of the counter segments. I looked like a grinder scrape, probably 6-8" long. It was initially hard to notice because they appear to use an oil-based solution to glam it up upon completion. We immediately contacted the guy who came at the end and he said he'd notify the installer to return to repair the damage. One of them returned within an hour and did what looked like an attempt to polish it out. After working on it for like an hour, apparently, he thought it looked finished, so he polished it up again with the oily stuff and told us to wait an hour or two. Unfortunately, after several hours, the area, which originally has these grinding scores, now had an even bigger damage from the attempted polishing, and the section had this hazy glaze about 2" wider than before. We contacted the same man to tell him about the issue and he said not to worry because they'd just come back another day and replace the whole piece, which is about 5'. He told my husband to set it up with Smytha, at the Artistic office. Weeks turned into months, as my husband kept leaving messages requesting a call back. and no one following up. Finally, March 9, 2024, I called the office and spoke directly to Smytha. She told me they'd schedule the replacement but were so busy, but she'd call me back the next week to get it on schedule. After not hearing from them by mid-week, I called again. They scheduled for 3/22/24 but had an issue with some machine and had to reschedule. They finally returned on 3/26/24. So, the foreman guy and one other installer show up. They replace the damaged slab and leave. After they are gone, I take a look at the piece they replaced and notice that the piece on this section is a noticeable difference from what was installed for the rest of the kitchen. The first had a majority of blacks and grey, the new section was black and BROWNS, with very little grey. I suppose out of frustration, we didn't call them. I feel foolish because we had no reason to feel like we shouldn't "bother" them with this. But really, they are the supposed experts. The guy we spoke to claimed like 20 yrs with is company. I'm sure they knew it wasn't a match, but just wanted to get us off their backs. I swear, I also noticed a chip on the edge of the island across from the area being serviced which I do not believe was there before they arrived. But again, I say nothing....Ok, so it's been not even a year. I'm still having trouble accepting that the pieces are a different design because they are such large sections and they are not placed far enough away from each other not to notice, so, yes, I am triggered about it when I think about it, especially anytime guest are over. And, that "durability" that we were assured that the counters had? Well, after only ONE time, I've learned this wasn't true either. I am really disappointed having chose this company.

Ordered my sauna in January of this year paid in full because of special sizes…read more It is June and I STILL have not received any of my order. I've been told it is scheduled to be delivered several times, most times I try to reach anyone by phone there is no answer.

Thank you guys for working with me on this project!!!! Great product, I'm super happy with the…read morepurchase!!! Everything as advertised!!! I love my sauna, the WIFi remote works perfect! My sauna is 450 qf. it takes time to preheat to 200F, with the remote I can do it from work by the time I'm home everything is Ready )))) I had an Inspactor to come and check everything. As I build it with the permit, heater must be UL listed, no problems- I Pass! Make sure you buy air tunnel, it doe's speed up the heating!