I would give this establishment a zero star rating but it isn't possible , Worst experience ever no one on the staff will take responsibility for their actions waited two and half hours to have our food come out wrong twice and then another twenty minutes for the manager to come to see us !! Service is slow and they offer you $150.00 food voucher but unfortunately you will never get to use it because the staff and management make it so unpleasant you will loose your appetite read more

Normally I wouldn't take the time to write a review critiquing a restaurant but this restaurant was so horrible that only frustration and disgust are motivating the writing of this review. The experience was immediately off putting. When there were several open tables, our table of 5 was sat next to the window in a corner that was dimly lit and cold. For perspective, I was wearing a base layer and sweater and was still cold and I couldn't read the menu without my phone light. Next, the waiter either forgot or chose not to serve us water and bread until we mentioned it to her 15 minutes later. Then the bread came out cold and hard. For appetizers, the french onion soup ($6) was terrible. It came out barely warm (I put my hand about 2 inches from the soup and I couldn't feel any sort of heat). It was watery and extremely salty. It couldn't even be finished. The lettuce wedge ($7) was not bad but the portion wasn't a wedge, closer to five slices of lettuce. For entrees, the scallops ($22) weren't too bad but were only given 6 (that's almost $4 a scallop). The pork chop ($22) looked great when it came out but it was extremely tough (very difficult to cut by knife) and very dry. The only saving grace was the mash potatoes it came with which were pretty good. The ribeye ($32) was the best dish by far. It was cooked right but had a ton of garlic. Thankfully, I like garlic. However, a steak knife had to be requested and the server wasn't even apologetic (What kind of restaurant charges $32 for a steak and doesn't bother to give the patron a steak knife?) The spaghetti and meatballs ($12) tasted like plastic and didn't come with enough sauce but they did give more on request, so brownie points. The fish and chips ($17) was second to the ribeye and the fries it came with were great. In summary, the service was polite but incompetent. The food was extremely overpriced for the quality and the majority of the dishes were very unappetizing. STAY AS FAR AWAY FROM THE RESTAURANT AS POSSIBLE. it may be the only "nice" restaurant near the ski resorts in New Jersey but it was a horrible experience and hopefully writing this review will deter people from wasting their time, money, and palate in this place again. read more

Fancy hotel restaurant. Would do such a better jobs if they promoted themselves to the local business.

Would have given it no stars, the service is terrible they were not packed but it took 1 hour to get our food, my friends pasta wasn't cooked and my other friends burger was over done. 45 minuets after placing our order we got told one of things we ordered was unavailable. When we finally got our food the waitstaff kept coming over every 3-5 minuets to ask to clear it. DO NOT GO HERE!! read more

Bad service, overpriced food. They forgot to put in our order (which I completely understand can happen) but then when we were told they would rush it out, it still took forever. The Resturant wasn't very busy either. After all was said and done, they gave is a $7 discount, that doesn't even cover a drink. I don't understand why the owner of this place doesn't care that it has awful reviews. I hope they fix it because it's in a nice location. read more

My boyfriend and I stayed at minerals for two nights, we made a reservation for 7 but we're hungry so we went to see if we could eat a little earlier(about 20 mins) restaurant was not packed but tables were getting full. They sat us with no issue. We ordered the hummus and wings to start. The hummus came with vegetables and pita bread. The pita bread was extremely stale, I asked for a new batch and the manager came back with some but you can tell it was just microwaved. The hummus it Self was not bad but they should look into buying fresh pita bread or at least find another way to store it.The wings were $12.00 but you only get 6. They were still tasty. I ordered the salmon and my boyfriend ordered the steak, for the price we paid I just wish they would put in more effort in cooking or find a more experienced chef. Giving 3 stars for the lack of effort but our waitress was great, she got busy but handled herself extremely well and she was very polite. *** we came for breakfast the next morning and again, the food just did not deliver. I ordered the mixed berry crepe and it had no flavor. Extremely bland. The fruit was tart and sour. But we had good service as our waiter came back to check on us and she was sweet. read more

Ok so here we go.... the service is absolutely horrible. All kids working in this place and they just have no clue how to work the floor. We Placed our drink and apps order after being seated for 20min... took 1/2 hour for apps and drinks to get brought over to the table. At that time they took or main dish order...that was another 1/2 hour before it hit the table. I ordered another drink and took 20 min to hit the table and that is because i bitched about it asking where it was. Now on to the food....nothing special. Average at best. I get this area of NJ is not known for its culinary excellence but come on. You are in a pretty nice hotel with expensive room rates. Hotel management better have a talk with restaurant management because they are a boat anchor to the hotel. As i look at other reviews i see i am in the majority of people feeling this restaurant is horrible. Get it together!!! read more

Disappointing. The food tastes prepackaged and microwaved....it was not terrible....but not good.....and definitely not freshly made.....really not acceptable for a restaurant......Mineral spring/kites restaurant.....do better...period read more

The food at this place is actually really good, I don't know why so many people disagree. I did have a negative experience once, I ordered the lobster bisque on another occasion and it didn't taste anything like the first time I tried it. It was really nasty, so they are definitely not consistent with how they prepare the food. I also think the prices are really high and the menu options are not very traditional. Even if all you want is some coffee, they charge you $3.75 ....not for a latte...or cappuccino.... for simply plain black coffee which is not even freshly brewed.... Oh and you have to serve it yourself. read more

Kites is quite possibly the worst restaurant I have ever been to. The food is OK but not outstanding. The prices are high. And the service is consistently (for three years running) slower than watching paint dry. We--including my pregnant wife and two-year-old son--waited an hour for sandwiches at lunch time in a restaurant with guests at only 3 other tables. There was not a single update on the status of our food, even after we asked about it. We ended up getting up and walking out of the restaurant before our food showed up. When we told the hostess we were leaving, we weren't even graced with a simple apology--just "ok". The next morning at breakfast our waitress Ashley frowned and audibly sighed when I ordered from the menu instead of getting the breakfast buffet. She wandered away only to return a minute later to try to convince me to get the buffet instead, by telling me that it was the same price as the dish I ordered. In fact, my dish was $8 and the buffet was $15. (Her explanation? "I thought you were having coffee.") At the same time, she never brought coffee for my wife who did indeed get the buffet, and the egg station was not manned when my wife wanted to get an omelet. Just an awful, awful excuse for a restaurant. read more

Overrated and pompous. The atmosphere is like that of an open air hotel lounge. The menu is short and to the point with basic level foods. Staff is arrogant and unhelpful. Spent $95 to feed 4 of us lunch and we all left hungry. read more

Ordered calamari as an appetizer, chewy, flavorless, and a very small portion for the price. Got fish and chips for the entree. The fish was fine, the fries were as if they put leftover McDonald's fries on the plate and re heated it. read more

Kites needs a management make over. I am not one to leave detailed comments about restaurants,however, with the poor service we recieve and over cooked food that hit out palettes, I just had to. Upon arrival on a Wednesday evening we were told at 5:45 that there would be no seats until 8:30 for dinner. Even though only 3 or 4 of all the 25+ tables were empty I still understood since we did not make reservations. Decided to hang in the lounge area and just order and eat there since we had two toddlers, at least they could stretch their legs. Ordered our entire meal (appetizers, kids choices, main course) the bar and requested that our kids items be served first since they were hungry. Here is where it gets good. 50 minutes later, yes 50; our kids menu items came out (hot dog and chicken fingers - fried we asked for grilled) looking like and feeling like play food. Our crab cake app could have been used as a hockey puck, my crab risotto was undercooked, the crabs in it were over cooked, my wife's filet was marginal and and and and!!!! Only 6 of the tables were now seated. The whole time we were not offered a table until I demanded to be seated or I would just leave the food at the lounge. Unbelievable! It's unfortunate this is the only In minerals to dine. Oh wait there is more. Next evening after dining at Milano's which was great I ran up Kites to order a dessert. I figure how bad could that be. I ordered dessert, wasn't even busy, maybe 8 or 9 tables full, and it took me 30 mins to get 2 pieces of pie. It took 15 mins to get 1 order, but they decided to wait to tell me they were out of something else before asking me my other selection. And the. It took another 15 mins to get me my other choice. Even better!!!!! So I gave kites one last shot. I Ordered a salad from the room, and ask how long it would take, the hostess said 30 mins??? I responded quickly and said are you serious? And luckily it was done in ten minutes. When I ran to kites to see how "busy" they were I also flipped! 3 tables full. Bunch of waiters and waitresses standing around. What a joke! The servers are nice look all like young collee kids, but the management or training needs a major overhaul. I made it a point to tell people I met around the resort not to eat at kites, only to hear they had similar experiences. I did howeve turn about 8 or 9 families away from kites to dine at Milano's. They could not have been happier. It's funny how those at Milanos and at the Vernon diner hear about all these complaints from kites for years now. I only wish I had read reviews. Come to think of it, this is the longest review I have ever written. This is one to share with other this sites. read more

The food was nearly diner food but at luxury prices, although the service was the worst part between the alcohol covered breath on the waitress, to our family overhearing our waitress Kaya saying some disgustingly offensive things about our family and argue with another waitress all because of a small mix up with our food. I will not be coming back here. If it were not for me having my children with me I wouldn't have eaten and certainly wouldn't have paid for it. read more

My first time dining here was after a massage at Reflections @ Crystal Springs at lunch time about a month ago. We had the fry trio, burger, and salad. Every thing was delicious. We sat at the bar and had excellent service by a nice young man. They have an excellent draft beer selection. Nice portions for meals. Very thoughtful combination of flavors in the meals. I was eager to get back for a more formal dining experience. The ambience is very attractive and relaxing. I was part of a party of 4 on Friday evening (last night) around 6pm. It was slow when we got there but it was packed by the time we left. We started with the calamari and vegetable flat bread. Both were very delicious and we actually want to go back for more flatbread today. My dad had the shortrib sandwich ... Let's just say that this man does not normally leave left overs on his plate, but with the size of this sandwich he had no choice! We all just shared the left overs now...wow!!! My mom had the Pine Island French onion soup. She is a French onion soup snob and she was more than satisfied. My sister had the salmon meal & I had the quinoa and kale salad and added salmon. Our only complaint is that we had to remove the salmon scales from the salmon which was a first for me. Finally, they had creme brulee on special for dessert. It was soooooo good!!!!!! Yum. Finally, their drink specials are worth reviewing. Kites is worth the extra money. read more

Though alternatives in the area may be hard to come by, I would recommend skipping this place. Food = Very Poor Service = Poor Ambiance = Average (Lodge Theme) The experience: We stayed at the hotel and decided to go to dinner at the restaurant (mainly for the convenience). While sitting, we were not provided with a beverage list or bread with the meal. We had to specifically request both from our waitress (who was very nice, but seemed inexperienced). Also, some lights kept flickering on and off while we were awaiting our appetizers. Maintenance did come to correct it though, so I don't believe you will experience this on your visit. The food: We ordered soup as appetizers. The french onion soup was alright, but the lobster bisque was not good. It lacked a lot of flavor. For the main courses we had the small plate of fish tacos and the entree of lobster pot pie. The fish taco was so bad, my girlfriend only had one of the two (and that was only because we were starving). The pot pie was also very bad. The flavors were poor, the lobster was not cooked properly, and the pastry part of the dish was not tasty or conducive to being mixed in the rest of the dish. We both left unsatisfied and very disappointed with the food (especially considering the price). I would not recommend this place to anyone. read more

One of the worst vacation dining experiences I have had. The service was terrible. The appetizers were not good. Our children's pizza arrived burnt. We couldn't get water refilled. When we asked for butter, for our bread, the waitress asked "What for?." We finally left after 2 hours without getting our entrees. We were told the kitchen was busy but there were only 4 other tables. On a positive note, when the manager was informed we were leaving she was very apologetic and didn't charge us for the food we had received. For a restaurant with $40- entrees, the staff was very poorly trained. While we were very happy with the resort overall, we would never return to Kites. read more

I am increasing the stars to 3 from 2 because the food was great when it would actually arrived. You can get a decent meal here, someone knows how to cook. The rest was mey. read more

The reviews were right. I knew what to expect so really was just using it as a meeting place for drinks. Got a pizza and red bean hummus. It was just awful. Decent wine selection Another tough part about the place is that the smell of chlorine from the pool works its way to the dining roon read more

I don't know why so many people gave such negative reviews. We experienced excellent service and a very high quality meal. I had the short ribs and my wife had the hanger steak. The server and hostess were very attentive. I would definitely eat there again. read more

I can't even remember what the food was like. The atmosphere was weird especially because you have to walk up stairs to get there or take an elevator that I only saw a bus boy using to bring a garbage can downstairs. All I remember of this place was it smelled like the swimming pool that was in the same building. read more

Terrible ! Bad experience the first time and gave it a second chance.. Bad move. $17 burger.. Chicken not cooked and rotten lettuce in the salad.. The place smells like a dirty mop.. Flies all over the place. What a shame when you pay top dollar for a resort membership downstairs, to get a meal in the dump upstairs. Tons of kids/ waiters standing around when the place is dirty. read more

The food is god awful and I only signed up to yelp so I can save others from this misery

The snack bar at the pool was closed. So I was forced to go to this restaurant to order a sandwich it was $22 for a chicken sandwich that was completely wrong. It was $2 extra for bacon, which was never put on it. The original sandwich that was delivered after waiting a half hour was chicken and cheese and was sent back to add the lettuce tomato bacon and mayo that I ordered. It was redelivered with everything but the bacon that I paid extra for. I also asked for no fries but I'm glad they gave them to me since it took an hour before I finally gave up trying with them. read more

This place sucks!!!! If if you are staying in the hotel stay away from this place!! The service is horrendous. And to boot the waitress charged a gratuity for her horrendous service. It took at least an hour to get 4 chicken sandwiches and 2 burgers. This is on a Sunday night at 8:00, the place was dead. Not to mention the sandwiches are $14. Never ever again!!! And I really suggest you stay away too despite it being conveniently located in the hotel. Ps: the chicken was very dry. read more

One of the worst meal I had in a very long time of being a "Foodie". If I could give a negative star, I would 1. Joyless hostess who didn't care of where we were being seated 2. A waitress, a nice lady, but who didn't even know how to open and serve a bottle of a decent wine. 3. A loungie live band that became a karaoke bar for the hostess 4 the food was horrible 5. A lackluster bus service read more

The food is decent and staff is friendly. Dining with my daughter and we feel really good. Both hostess and servant are friendly.

Worst place i ever been to. They gave me coffee with spoiled milk, i order a 8 dollar cheese cake and it was so small i needed a magnified glass in order to c it. read more

The only bad part of our visit to Minerals. Requested three wines before they found one they actually had in house. Then the Prosecco that came out, it was warm. No apologies, nothing. Then the beet salad was very underdone. It only got worse from there. There were four of us. One meal came out. Then 20 minutes later, two more came out. Both were cooked absolutely wrong. The fourth meal was another 20 minutes after those two. The server evidently dropped one, forgot to order the other two. Then remembered to put in the third, but still omitted ordering the fourth. The whole thing was laughable. We were sitting on the deck with three other tables, occupied with folks who were as upset about their experience as we were ours. Awful! read more

Over priced menu. Crappy service. Sent back chicken twice because it was raw and argued with the bartender who didn't put any liquor in my drink yet charged me as if he did. Won't be returning. read more

We ate dinner at Kites and breakfast the next morning just this past weekend and we were VERY DISAPPOINTED! The service was very slow and the food was terrible. I ordered a filet mignon medium rare and it came out very rare and seemed under cooked. The prices are very high for the quality of food . We had ordered a spinach dip which was awful and had peppers in it, kind of strange. The waitress never brought us bread but yet tables around us got bread. We also didn't get served our water after more then half way through the meal. The next morning for breakfast i ordered a classic eggs benedict which came with potatoes that were inedible. We even heard the table next to us complaining that the seasoning was "funny tasting." My husband couldn't eat his either. Also the hollandaise sauce wasn't creamy at all and just tasted bad. The waitress did take it off our bill which was nice. The price for a cup of coffee was $4. Overall the food isn't worth anything close to what they charge for it -we won't be returning there. read more

Came here with gf and couldn't have enough good things to say. The service and food was awesome. Bottle of wine two entrees and a salad for starters all under 100 bones. Very well priced. After the dinner we met eclectic crowds of people and ended up dancing to the dj which was an absolute blast. Very surprised at negative reviews we loved. read more

I almost never write bad reviews but I feel it is a civic duty to warn anyone thinking of dining here to stay away. Everything about it is flat out awful.. read more

bad, bad food. overpriced. old and faded inside. nothing is good here. eat anywhere, but here. a warning. grade F.

I stayed for an event at Crystal Springs. They have a pricey menu and the service I would give 1 star. I'm guessing our server was not new, as it was a Saturday dinner shift. She was unfriendly, slow, and when we had questions acted as if we were a nuisance to her. The atmosphere was also not what I would expect from a place with such menu prices. My meal was good but nothing to write home about. This place needs a revamp! read more

My husband and I called here on Christmas morning for a last-minute reservation. We were pleased when the young woman on the phone said they had a 5:30 p.m. opening. Upon arriving at the hostess stand, we noticed that most of the place was empty. The hostess (who we later found out is also the manager) said she had no reservation for us. I said that was impossible, as I'd gotten a confirmation email. When I showed it to her, she pointed out that the reservation was made for Dec. 30. We were in shock. We realize that mistakes happen, but after driving 40 minutes there on Christmas, we asked the hostess to see what she could do (especially considering that nearly every table in the place was vacant). She sat us after a few minutes and presented us with menus for the prix fixe dinner, at $65 per person. We had asked the reservationist if the restaurant was offering the a la carte menu for Christmas, and she had said yes. At that point, we didn't have much of a choice but to just accept another screw-up, so we did. The hostess who seated us--who was very lovely and pleasant, by the way--took our drink orders. She was doing her best and wasn't even supposed to be waiting tables, but everything took forever to get there. The waitress was pitching in a little, bringing us things, etc., but she was quite rude. She was helping a large party next to us and would bring the tray and then shout out, "who has the ____?" In one instance, she bellowed, "Who has the fruit and nuts?" And the teenage patron corrected her that it was the butternut squash salad. We were appalled that this woman couldn't bother to learn a tiny prix fixe menu for a holiday, let alone figure out who at the table had ordered each item. It was like a school cafeteria more than a place attempting to be fine dining, or at least charge as if it were fine dining. Anyway, my husband ordered some kind of seafood stew as his first course; I ordered the apple walnut soup (or something similar to that). The kid who delivered the items didn't know which was which. Those items were OK. We both ordered the ahi tuna for our second course, because it sounded so amazing, served with avocado mousse and jalapeño. In reality, it came sparsely served over a rock-hard half of an avocado, with no trace of jalapeño. The avocado was so hard and inedible that my husband literally thought it was plastic. As a pescatarian, the only dinner I could eat was the halibut, which said it came with octopus. I was at least happy about that, because my husband loves it, so I planned to give it to him. Nope. When dinner finally came, there was no octopus. I can't even remember what my husband got, but he wasn't happy. Dessert came with it, or else we would have left. Instead we waited another eternity to receive that. The party next to us questioned the waitress about their desserts and got a snide reply that if she was the one making it, they would have had it by now. We were so disgusted and disappointed, and felt completely ripped off. I called to speak with a manager, and got the hostess who had seated/waited on us that night. She acknowledged my complaints and apologized, but offered nothing to make up for our horrible Christmas dinner. I told her if she was really trying to make up for it, she would offer us a future discount, gift card or something. She agreed, but said she'd have to speak with the front desk and would get back to me, and I never heard from her again. I don't blame her, but this place has horrible food and customer service, and couldn't care less what anyone thinks about it, apparently. Shameful. read more

This was a good restaurant that had multiple options other than burgers and sandwiches. We had the hummus and salad for appetizer which was great but huge portion sizing. The chicken and waffles was amazing. I would ask for their Sriracha infused maple syrup on the side if you order the chicken and waffles. The short ribs were very soft and melt in your mouth. The waiters are fast paced and we got the food relatively quick. I'd definitely come here again. read more

We had dinner here a few times and it was ok but THIS NYE we had a really bad experience. We pre paid $80 per person for a 5 course meal, we got soup that the waitress spilled on my husbands suit, then salad and then nothing for 2 hours. We got antsy so we called the manager he apologised and they brought out our dinner but it was cold. They skipped the app altogether, the we went outside to smoke and they cleaned our table so no desert or coffee. We complained again to the director Juan Sillas and he promissed we would get our money back. Well we did not get our money back right away, i had to go there and talk to them 3x , finally after 1 month of nagging we finally got our refund. We will not be going back, it ruined our NEW YEARS EVE! read more

Would have given no stars. We had poor service, we were not checked on through our entire meal. We arrived early and told we could be seated but it would take about 20 min to get service. We were fine with that. We ordered and it took an hour to get our food. My burger was over done and my friends pasta was undercooked and almost raw. We were told 45 min after ordering one of our items was not available and she would have to chose something else. When we finally got our food, the waitress came 5 min after, every few minutes asking if she could take our plates. DO NOT GO HERE read more

If i could give this a negative star I absolutely would. The service is terrible. I asked for balsamic and got red wine vinegar. Seriously? The waitress only checked on us once. You must be absolutely desperate to go to this place. DO NOT GO. read more