Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

Service has been great for many years. However, the first issue is finding a person to talk to you…read moreon the phone. They have always been slow to pick up the phone. They do not answer promptly and I left a message a week ago and still haven't heard back. I am currently on hold trying to talk to someone again. I use them for C-Pap equipment.

Their machine never worked for me. I returned it and they still charged me the full amount for the…read moretime I had the equipment. If you have an option besides Norco for any medical equipment, I would recommend going elsewhere.

Rio has a "get the job done no matter what" attitude and the resilience of a power cat. I don't…read moreknow exactly what that means, but I know it's a fantastic trait. Plus, with those long pointy nails, I had to tell her not to scratch me! Meow! Rio is funny, friendly, and genuine. She puts people and their needs first, with a "I'm not going home unless you're satisfied" attitude. Hold on to a treasure like Rio. They are few and far between. Thank you for sticking with it and getting me my knee scooter today. I'm eternally indebted to you. Five stars all the way! Heck, I might break my other ankle just to experience getting another knee scooter from Rio. She's that good.

I am extremely disappointed with our experience with Bellevue Healthcare, and after what happened…read moretoday, I have serious concerns about the quality and safety of their mobility equipment repair work. My 92-year-old father-in-law relies on his Baja Wrangler scooter for his mobility and independence. About a year ago, we brought it to Bellevue Healthcare because it would suddenly lose power and die while he was using it. We described exactly what we were experiencing: the scooter was losing power. They told us the batteries needed to be replaced, so we replaced them. That seemed to help for a few months, but then the exact same problem returned. We brought the scooter back and again explained that it was suddenly losing power. This time, we were told the circuit board was the problem. Bellevue Healthcare kept his scooter for THREE WEEKS to replace the circuit board. When we finally got it back, it was still having the exact same problem. Now we are being told the problem may actually be the right rear motor because the rear tire has been wobbling and has damaged the rotor. But what happened next is by far the most concerning part of this experience. While examining the motor, Bellevue Healthcare had removed the right rear wheel. Afterward, the nut securing that wheel was not properly tightened. Today, while my 92-year-old father-in-law was actually driving the scooter, the wheel nearly came off. That is completely unacceptable. This isn't simply an inconvenience or a repair that didn't work. Returning mobility equipment to a 92-year-old with a wheel that was not properly secured created a potentially serious safety hazard. Beyond that, throughout this process there appears to have been no thorough diagnostic evaluation to determine WHY the scooter was repeatedly losing power. Instead, we have gone from batteries, to a circuit board, and now to a motor/rotor issue while the original problem has continued. When we questioned the previous repair, we were actually told that because WE described it as a "power issue," that was why they replaced the circuit board. Of course we described it as a power issue--the scooter was suddenly losing power. We are the customers, not mobility-equipment technicians. How could we possibly know whether the underlying cause was a battery, circuit board, motor, rotor, wheel, or something else? Diagnosing the cause of the symptoms is precisely why we brought the scooter to professionals. At this point, we have had multiple visits, multiple diagnoses, replacement batteries, a replaced circuit board, three weeks without the scooter for a repair that did not solve the problem, and now a wheel that was not properly secured after Bellevue Healthcare worked on it. This scooter is not recreational equipment. It is essential mobility equipment for a 92-year-old man. He should be able to trust that when his scooter is returned from a medical equipment repair company, it is safe for him to use. Customers should not be expected to diagnose their own equipment before bringing it in, and they certainly should not have to worry that a wheel may nearly come off after that equipment has been serviced. For a company entrusted with repairing equipment that elderly and disabled people depend on for their mobility and safety, I expected a dramatically higher standard of care, competence, and accountability. After our experience, I have lost confidence in Bellevue Healthcare's ability to safely and accurately service this equipment. While they previously were helpful when we purchased a wheelchair, their repair department is deeply disappointing and dangerous.

Absolute rockstars here, they go out of their way to fix Rx issues with your prescriber or…read moreinsurance company. Much love!

They were okay overall in my limited experience. i stopped after a profoundly inappropriate text…read moremessage. Who wants or needs a birthday TEXT from their PHARMACY? There is no added value in this. The manufactured personalization is fake, and they aren't going to know when during your birthday to send it, even it were an appropriate topic for interrupting. They should know your scripts and allergies and insurance filing info, not your schedule. This text was an overreach, and disrupted a rare opportunity to sleep in. Sleeping in one's birthday is a common happier birthday wish, so I felt it worth reporting. I also told the business, and I hope they discontinue this wrongheaded program soon. Using a local business for its unique ability to not act like a franchise shouldn't be like that. Even if it was an email, I don't want to live in a world where people get more birthday wishes from bots than loved ones. That's depressing.

Bodypoint is a local (Seattle) based company that designs and produces products for the positioning…read moreneeds of people with disabilities who use wheelchairs. They really care about what their customer base needs and wants, even bringing in users to test out products and do "human trials". I have two Body Point products - a calf strap and a pelvic stabilizer. I prefer not to use the stabilizer day-to-day, as I shift positions frequently in my chair, and I transfer in and out often. However, it's exactly what I need to help keep me firmly locked into my chair when I'm being active (working out, handcycling, etc). Since I put the calf strap on my chair I won't take it off! It's made of their Aeromesh material, which breathes and is very lightweight. It's a much better performing accessory than the standard calf strap that comes with a chair. I don't think that any other companies make a comparable product. I've worked with clients who use their shoulder harness and chest supports to maintain upright posture in their chairs. These products allow wheelchair users to interact with the world, and to help increase independence. I'm a big fan! Very proud that they're a Seattle company!

I had been aware of Bodypoint products but never used them. I went to the Boston Abilities Expo a…read moreyear ago and happen to stop by their booth and got to see their Evoflex Belt with the Swivel Buckle option in action. Being a T5 paraplegic i was intrigued by it because of the stability it offered during day to day activities. I am currently using the smaller sized BP Evoflex belt on my everyday chair and I'm loving it.I just ordered myself a new TiLite everyday chair and I made sure to order it with the Evoflex belt. I get a lot of questions from people when they see that I have a belt on my chair since I was one of those people that did always without any kind of seatbelt. I don't always strap on the belt. I mainly use it when I'm sitting in front of a computer for long periods of time to keep myself aligned in my wheelchair or when I need some extra stability like when in the weight room working out. I also use the belts on my basketball chair. Will definitely never go without one of these belts again.... I am currently looking at some of their other products to help me with other needs in my day to day life.

I have finally found my forever pharmacy!…read more I had been a customer of Bartell's for many, many years, and was bummed when Rite Aid bought them and more-or-less put them out of business. It took a long while to find a replacement pharmacy, especially one that would honor my insurance. (The latter bit ended up being surprisingly difficult!). Anyway, no problems transferring my prescription to their shop. Their staff walked me through the process and were very helpful. They honored my insurance, so my regular prescription cost me nothing (as it had at Bartell's). Staff was helpful on the phone and in person. I think a lot of people are transferring prescriptions to Katterman's since the pharmacy staff seemed slammed when I went in. But no problems, they took the time to help me. Only confusing bit: you pick up the prescription at a counter at the back of the store, where the pharmacists work. You then take it up to the front counter to "pay" for it, even if you have no co-pay. I think I understand the process now, but the two-step process seemed a little odd (since, again, I owed nothing). But everyone was helpful, so no worries! My new pharmacy! What a relief to have one, and for it to be a nice little local shop.

I love Katterman's! If you are missing Bartell, give Katterman's a try. They have a great book…read moreselection, an AMAZING puzzle selection, gifts, puzzles, travel stuff- and then also all of the regular pharmacy stuff you could possibly need. They filled a compound scrip for me within a day that they said may take 3-5 days. Love them.

Very knowledgeable of equipment and products. Great customer service. Terrific parking.read more

They provided the needed equipment the same day that it was requested. The equipment was clean and…read morefunctioned perfectly. The delivery person assembled the equipment and showed me how to use it. All the staff were polite and answered all my questions.