Unresponsive. Maybe I was too little a fish for them. I had driven out of my way to visit this company. The other odd thing was they did not quote me any prices on the carpet when I was looking at it. Very strange. read more

We lost our home to a fire and had to remodel from the studs. We had old Mexican pavers installed when we first bought it which looked amazing but were extremely difficult to keep clean, had to reseal every other year etc.. Super high maintenance, therefore the wife and I wanted to go with something much easier to manage, and luxury vinyl was the choice.. We shopped around, got quotes and landed at Koala. This team is just incredible, from start to finish I am SO HAPPY with our end product and the attention to detail is noticeable in every plank installed. The custom-made step is like no other. I would go no further in your research, this team is the BEST in town!! And they'll beat Home Depot pricing! ;-) read more

See all

I'll literally never use another flooring company. Steve is amazing! I love that I get to save money compared to all the big competitors while supporting a small family owned business. He's always been honest and his work is top notch. Definitely use his services if you're in the market for new flooring. read more

Amazing experience with this company. After having more than one consult with a larger (national) flooring company, we decided we needed to find a company that would be honest with us about everything including which carpet would be a good pick, and full transparency on pricing. Koala was the place. Highly recommend using them for all your flooring needs. Steven and Andreas were very helpful. And the installation crew were extremely respectful, fast and efficient. read more

I am so pleased with the help and advice of Joe in selecting my carpeting and padding. I also received great support by Steve, the owner, in getting everything to me in a timely manner. I highly recommend Koala Carpet! Thanks so much! Gilda M. read more

I know a lot of business owners in the area and these guys came highly recommended. First, just The way they do their estimates was impressive. Measurements were very thorough and they know all the tricks to use the flooring in an efficient way. The level of experience was impressive. The shop is pretty basic but you won't find a more knowledgeable team in town. My uncle Mike used to say "hire the small guy, they care about their reputation ". So true! Steve even followed-up to make sure we were happy! Always know these guys will get the job done and they work with you for a fair price! read more

FUN, KNOWLEDGABLE, PROFESSIONAL and did I mention FUN?? They are a group of men!! They were helpful and great to work with from beginning to end! Steve B, Steve, and Joe were honest and the information they gave us was spot on. Accurate on timing of carpet's arrival date and installation. They are located across the street from San Juan Capistrano's COSTCO. Drop in and shop! Keeping local businesses alive. True tradesmen are hard to find! You're getting a 5 start "ATTA BOYZ" from us! read more

Great service and a tremendous quality of work. Steve is great to work with. I would highly recommend them for all your flooring needs.

Koala carpet is the place to get your carpet. Steve worked so well getting us all the information we needed, constantly followed up making sure we were all on the same page and blew our other quotes out of the water. Steve made sure we felt like more than just customers. Day of installation was a breeze. We knew what we had to do beforehand and even then still had follow up instructions. The value of this communication cannot be put into words. The work (4 rooms and stairs) was done quickly, precise, organized and better than we could have ever imagined. Will definitely use them again and highly recommend them to anyone!! read more

I couldnt tell you how many times ive driven by Koala carpet and flooring across from Costco. Probably close to 1000 times over the last 20 something years. The opportunity to stop finally happened. I decided to rent out my spare bedroom and the existing carpet just wasnt cutting it. I went in and talked to Steve. Decided to do both bedrooms. He scheduled to do the following Tuesday per my request. Jose and Raphael showed up on time and started in They did a fabulous jjob. And finished well within the time frame. Very satisfied and the carpet looks beautiful. I uograded the pad and so glad i did. Very soft and cozy. Great job! Great value! Well withing my budget. Be back soon for hardwood flooring for the rest of the house. read more

Koala was the only one to do the job on short notice as the pandemic was starting. The owner knows his stuff as his knowledge and insight was invaluable to our decision on how much to order, when to order. Steve put us at ease on the process since we were trying to coordinate with close of escrow and move in. The work was done quick, with quality and Steve was great at communicating with us. I would use Koala again without hesitation. read more

I love supporting a small business in my community. Wonderful customer service and quality. Thanks Steve, Jo and team. I love my new carpet.

Koala Carpet surpassed all my expectations! For years, we have driven by never in need of carpet until now. With just two weeks before all wall bed installation, we decided we wanted brand new carpet in the bedroom. Steven, at Koala Carpet, assured us that he would be able to get the carpet in and installed by the time we needed it. He delivered! The price, way better than Home Depot could ever touch! The quality of the choices was extensive. All along the way, he kept us informed of status as our carpet was coming all the way from Georgia. His installers were amazingly fast, clean and efficient. The new carpet and plush padding made our new guest room spectacular! We will definitely be using Koala Carpet when we replace the carpet upstairs! read more

If I could give 6 stars I would. What amazing service. They do everything to make you feel comfortable and do the job the right way. They offer great advice, have the best pricing, and will do what it takes to make sure you are satisfied as a customer. I cannot recommend this place enough. read more

Like others, I had driven by Koala Carpets for years and never stopped in. BIG MISTAKE!! Steve and his team were outstanding and at a very reasonable price. Spilled Drano and stained carpet outside master bathroom. Stopped by Koala and Steve spent about 30 min with us explaining our options. We decided to pull-up the master closet carpet and use it for our replacement carpet and install a remnant in the closet. Steve being Steve, suggested we stop by two days later (Sat morning) since his installers grandchildren were having a "remnant sale" to raise money to buy walkie talkies for themselves . We couldn't resist helping the kids. . Found a remnant and they said whatever you feel is fair would be fine - the type of business this is - caring people. Installer (Jose) just left my house and he did a FANTASTIC job installing the carpet and matching the pattern with limited carpet to work with. Clean, neat and a very nice man with a ton of experience. A lot of carpet companies would have never taken on this "nuisance" job but Steve and his team did. Additionally, Steve had personally called me twice prior to install to keep me updated. Excellent service. I know this was not a money maker but we were very impressed with the level of service and we will definitely go back when we replace our carpet in our house and at our rental properties. BTW, and for no extra charge, you will get to hear several jokes by Steve......just to make your buying experience that much more enjoyable!! Business the way business should be done. read more

Koala flooring has it all. The customer service is excellent and the install crew is wonderful. My luxury vinyl, plank flooring, looks amazing. Koala has been around forever and I have used them multiple times. Always happy I did. read more

Steve and his crew did an amazing job! From helping us select the right carpet, to installation, everything was stellar. They were flexible with our schedule, and the carpet came in quickly! We couldn't be happier with the outcome and the experience. The best thing was the transparency. He let us know everything upfront. You don't get that these days, usually just major promises and a lot of disappointment. Please support the small businesses! You won't be disappointed! read more

I would like to give a shout out to Steve, at Koala carpet. I called for a specific need, and while he wasn't able to do what I needed, he was so helpful in giving me the information of someone who can. His honesty and helpfulness tells me a lot about his business practices. I would highly suggest you talk to him for your flooring needs! read more

Steve knows his stuff and conducts a very fair business, I will absolutely use these guys again. Stuart Jeffries Business Owner San Juan Capistrano read more

A great local company with amazing prices! We first moved to the area and desperately needed help removing a pet smell from our newly purchased home. Steve suggested bleaching the floor prior to installing the pad and carpet and that took care of the problem! I had done my homework and compared prices at Home Depot and the carpet Steve provided was superior and at a better price. I never felt pressured or that he was trying to "hard sell" me through the process. Most recently, we had a washing machine flood and needed new padding (his quality carpet wasn't affected). He basically sold me pad at wholesale price - I just had to pay for labor. It's true that sometimes he doesn't call back, he's a busy guy, but I guarantee that if you persist you'll be happy with the outcome! read more

We are so grateful to Steve Peltier, the owner, for taking the time to walk with us through the flooring process from selection and installation to warranty and maintenance. We have the perfect carpet and luxury plank vinyl in our home because of Steve's vast experience with and knowledge of the industry. Every question was answered, every promise kept. In fact, we couldn't even have started this project, that included much more than flooring and required a strict budget, had Steve not shopped the materials to secure a great price for us. I wouldn't consider going anywhere else. read more

I would like everyone to know what a great experience I had with Koala Carpets and Steve the owner. I had a mold issue and Steve came out to measure my room and didn't charge which other company's do. I selected my carpet and within s few days they came out to install my carpet. 8 years ago I had another small business do the worse job ever install carpet and wood floors. Visible seams and the worse customer service ever!! Steve personally came over to check on the job and recommend some slight changes to insure my carpet looked better. It was literally $70 to fix my stairs. I recommend this company for any of your flooring needs. I love my new carpet and would use them again if I need more work done. Thank you Steve and your staff!! read more

I called for a quote on my kitchen floor and entryway. Steve said he'd call back as he was with a customer. No return call so I stupidly called back a few days later. This time he said he'd come by later that afternoon. That never happened either. Have to wonder if he's even still doing flooring. Why would someone who presumably wants your business be that flaky? My flooring is done now, by a contractor who actually showed up on time and did an awesome job. And that's not Koala Carpet & Flooring. read more

If you're reading this then you have come to the RIGHT place for carpet...Look no further! I had a somewhat tricky project I was working on and was not making much headway on how to tackle the problem or find an appropriate solution. I was exhausted and frustrated with contractors and salesman...and then I met Steve. And everything changed! He provided a solution to my stone staircase problem. He and his professional crew fixed what others called "impossible." The carpet is beyond beautiful and the staircase is safe now for humans and pets. I now know who my future go-to carpet folks are and without hesitation I highly recommend Steve and his crew, Andres and Jose. Thank you! read more

Steve and his crew are the best in the industry. Koala installed over 1500 square feet of hardwood flooring in my house in 2011 and it still looks as amazing as the day they installed it. Their attention to fine detail is what sets them apart. read more

Steve and the crew did an incredible job. They where able to beat Lowe's pricing and their installers where insane good. Super happy with the finished product. The new wood floors are incredible. read more

These guys are Great !! Jim and Steve are the best, And their installers did an amazing job, Used them a couple of times over the years and will use them again, Great Prices too !!!! read more

Steve & his team at Koala Carpet made my flooring dreams come true. From beginning to end they were thorough with their work. I was able to schedule my installation in a reasonable amount of time and they left my home spotless when they were done. My home looks beautiful and my guests all say the same when they walk in the door. I would recommend them to anyone looking for flooring. read more

Not sure why there are bad reviews, we had nothing but a great experience with Steve & his crew. We needed carpet in my mother in laws house as we are selling it, most places tried to sell us expensive carpet that we didn't need but Steve gave us a great deal on a nice carpet, about a dollar a square foot cheaper than anywhere else. The measuring was done at our convenience & the install went without a hitch, the carpet looks great & the installers were nice guys that took a lot of care with the job. Steve was a fun & pleasant guy to work with & we're very happy with the way was this whole thing was handled from start to finish. read more

Steve's crew has put carpet in my home and both carpet and floor tile on my girlfriends home. Nice work at a fair price and we were both very happy with the completed work. Steve and his crew are very knowledgeable and great to work with. I strongly recommend them if you are looking for flooring products! read more

We had a great experience with Koala Carpet. Very reasonably priced and easy to work with. COVID19 hit so our addition was put on hold. After the 2 1/2 months I called Steve and we picked up where we had left off. He had saved everything! Jose was our installer and was so nice, professional, and did beautiful work. Very, very happy! read more

I selected Koala Carpets because Steven Peltier boasted about their customer service. I have been leaving messages for approximately ELEVEN MONTHS. We brought in a piece that needed to be replaced October 2019. Still have not received a call back that it is in or when we can expect to have it installed. Very disappointed.... read more

I cannot say enough amazing things about this company. Steve and his crew are top notch. They do their job at 110%. He was so thorough, he followed through, he followed up after the job to make sure I was happy, I mean honestly it doesn't get any better. Working with contractors can be a pain sometimes but with Steve and his crew it was so refreshing. Highly recommend them! read more

Ok. The unfinished tarp paper roof that has been on this store for about 5 years (no joke ) sums up this business. No follow through, no thoughts to image and no design flair. It's kind of like going to a barber that has crappy hair. This store is a leaky, run down, moldy old house. The joke is that these guys have a great location right near Costco but refuse to finish the roofing job for about 1/2 a decade. They lose so much business due to poor image. The unfinished 15k roofing job probably costs them about 4x that in lost business annually. I figured I would give them a shot and made an appointment for a 4000 sq foot carpet job and wood flooring job Guess what? A no show twice. No phone Call, no email, no text. The two brothers blamed each other and were quite rude to me. Like it was my fault I didn't want to reschedule a third time. News flash boyz. Your image will cost you your business. Hire a roofing company and finish the job. No one...I repeat..NO ONE want to use a home improvement contractor that can't even finish its own repairs. The tar paper and exposed roof has been there since Clinton was in the Whitehouse. GET A CLUE.... read more

Let me start by saying how grateful we are for Steve at Koala Carpets. We just finished our 3rd replacement carpet install in 2 years. Twice we received a bad batch of carpet from the manufacturer. Steve, the owner of Koala Carpet, went to bat for us to make sure the manufacturer replaced our carpet and we got what we wanted. It took him dozens of phone calls and a lot of time to make this happen...knowing he wasn't getting any additional payment. For him, the priority was making sure that our family had good carpet that would last, and a good experience with him and his team. He did that in spades. He personally oversaw the install which was done with such precision...we couldn't be happier. He gave us such great advice on what type of carpet/pad would make sense for our family/lifestyle...he's been doing this long enough to know exactly what to recommend. Lastly, he's hilarious:) I would highly recommend him and his team all day long! read more

We have worked with Steve for many years and will continue using him because he is provides an excellent service at a great value. We flip multiple properties every year and he has been the most consistent and reliable source for carpeting. read more

Owner was very friendly and helpful. The store is a little run down but I guess it really doesn't matter. Their pricing was about the same as home depot $25-40 a yard. read more

REAL ESTATE INVESTOR - Our buyers of real estate flip homes, and as a lender in the community we can recommend Koala because they quote us for the project, do quality work, and can get the work done under what can be difficult circumstances. Thank you Koala Carpet. read more

Never showed up for appointment! Seems to be par for the course from what I've been reading.

Steve Peltier owner of Koala Carpet and floor, those guys are great! They are patient and perfectionists. Also referred him to a neighbor who just was not happy with any hard wood floors out there. He customized what she wanted. She was happy and so was I. read more