We first came in here to check out what they had to offer. We were refer to the Laguna Hills location off of La Paz (Sprouts and Home Depot shopping strip). We headed out and found the perfect flooring for our needs and taste. Julio is very helpful and knowledgeable. He answered all of our questions and concerns. We are currently under contract with renovation in our new home and have been very happy with the entire process. I highly recommend them for any of your flooring or bathroom renovation. read more

After our floors were destroyed by a burst pipe we reached out to a few places for new floors. The big box chain had a lot of options but we were confused about what we actually needed to buy. I went in to Tompkins and met Courtney. I explained what floors we had, our family and pet situation, and our budget. He showed me some options and gave me a few samples to take home. He even gave me the baseboard samples, as well. He came to our house a few days later to measure and see our space. Within a few days we had a complete quote. To cover all my bases, I did have the big box place send one of their people over to give me a quote. And they sent me 3 separate costs analyses and I had to calculate the total myself (labor, shopping list from the store, and separate quote for baseboards). Not a huge deal, but it made it hard to know exactly how much the project would cost. Once I did calculate it, it was no cheaper than the Tompkins quote. We went with Tompkins and I'm so glad we did! Things were ordered quickly, delivered on time and installed beautifully! We are so happy we went with Tompkins. You can try and shop around but I don't think you'll be the price or service! read more

Okay. Nice people just didn't do a great job. So dissatisfied team had to come back to attempt to level floor after installation which cost extra. Still hear popping when walking on floors four months after installation. Was hoping for a better experience. read more

We met with Tompkins Flooring in Laguna Hills based on positive experiences of our neighbors. The showroom is a bit cramped but who cares...I'd rather they put their money in installations and customer satisfaction vis-a-vis "fluff and eye candy". This company does a great job from consultation to installation to follow up/customer satisfaction. We tore out carpet from the entire downstairs and replaced it with engineered hickory wood. Tompkins Flooring led by Megan, Julio and a professional installation crew did a phenomenal job! Five stars ***** Jim in Laguna Niguel read more

Great owners. Talked with Jim. Good guy with what is best for you in mind. Fair, good people.

Wow, why did we wait so long to replace our carpeting! We had looked at other flooring places before we stumbled upon Tomkins. They just felt honest compared to everyone else and they had a nice selection. Courtney and others in the Laguna Hills office were so helpful and low pressure. The install went smoothly and the installers were very neat and friendly. They got it all done in less than a day and our new carpeting looks beautiful. Before you make your final flooring decision, make sure you visit Tomkins. Kudos! Tony read more

Worst service and no integrity after a month and paying deposit I still have not got any work done

I first used Tompkins Flooring 3 years ago to upgrade the flooring in my home. In comparison to what we could have spent elsewhere we got a quite a good deal from them. They ultimately did a great job, finished almost exactly on time, and quality of the installation and product is very good. 3 years later, this laminate flooring still looks and functions as great as the day it was installed. We almost always get compliments from visitors about our floor. Last year, I moved to a new office space and thought that a similar flooring as the one in my home would look great in the reception area here. Who did I use? I went back to Tompkins, and I got the same results. They're great, they do as they promise and I would use them again so long as they continue to offer fair deals! read more

I always try to go with small business over big-box retailers, and my experience with Tompkins reaffirmed that this practice is always the way to go. I had excellent customer service and follow up from Frank Iniguez from my initial visit to the Laguna Hills store through the installation. I had a strict timetable for this project, and I'm pleased that Tompkins was able to make my measure and install appointments on my critical days. My Shaw Floors carpet looks perfect in my place. For the price, I went with the Silver level, the lowest of three options, but it is still excellent and comfy underfoot. P.S., if you are a AAA member, Shaw presently offers a coupon through AAA.com/discounts. Tompkins Flooring is one of few local vendors who stocks this Shaw line. It is a great carpet. read more

I came to Tompkins Flooring looking to change my flooring. They had superb customer service. Courtney, in specific, was very informative and helped me choose from a variety of options. The installation process was speedy and problem free. The prices were great and my hardwood floor looked amazing! Not only are the workers helpful and friendly, but they also are clearly skilled and know exactly what they're doing. If anyone is looking to change their flooring, this business is definitely worth giving a try! read more

We just had our whole house carpeted by Tompkins Flooring, Inc., of Laguna Hills, and we couldn't be happier. Our salesman, Frank, was knowledgeable, professional and friendly. Marco and his team of installers were true stars. Their work was impeccable! They were professional, courteous and, most importantly, did an absolutely outstanding job! My husband, who is very meticulous, couldn't find one single nick or mark on the baseboards or the walls. Carpet seams are invisible. It is so rare now to find this perfection and attention to detail. Thank you to Marco and his team for the phenomenal job installing our new carpet! And thank you, Frank, for your great customer service. read more

I had the best service with Courtney. He was more than helpful in my getting my floor installed. Brought me samples and then provided me with the best installers and was completed in the estimated time. I would recommend them above anyone else. read more

These have to be some of the nicest people I have ever met! They went above and beyond in their efforts to help assist me and our church. I would highly recommend Tompkins Flooring to anyone! The product and service were outstanding! Pastor Bob Cote The Spoken Word Christian Church read more

I want to give Dave Thompkins flooring the highest marks I can. He came to our home by recommendation. He had a water proof pad we wanted. He not only helped us with suggesting not to have a water proof pad in our downstairs since we needed to let the carpet breath due to a very moist slab. While he gave us this advice which saved us from not only future health issue of possible mold forming but also baseboard damage. Along with this advice he measured the moisture in our baseboards and we found them to contain water in our guest bedroom. What a find and Dave was there to help us. We had another company to lay carpet for us but we decided to give Dave the business. He laid the water proof upstairs and my new carpet is like walking on clouds. And i got the exact color I wanted from the very small sample. Good Job dave and installers also. If I could give a "10" like they do with Dancing with the Stars and the Olympics I would give him a"10". Thank you Dave for going the extra mile and caring about our personal issues and dealing with them for our best interest. Cheryl and Jim read more

I recently had the pleasure of working with Courtney Huffman at the Laguna Hills store and was extremely satisfied with his service. He is very knowledgeable and patient. He certainly guided me in the right direction. I love my floors. The installer, Julio Gonzalez and his crew also did an amazing job. They were very tidy and respectful of my new home. I highly recommend Courtney and his team. The best! read more

My new carpet is AMAZING. Thank you Courtney for arranging everything and the installers were magicians on my staircase.

We are very pleased with our purchase of carpet from Tompkins. We enjoyed working with Frank in their showroom. He was very professional and gave us excellent advise and straight prompt answer. Communication from the entire team at Tompkins was excellent. The installation team headed by Marco did a superb job. They were very careful. The clean up was excellent. The job was perfect. Experience counts!! We had a difficult stairway to carpet and a curve in the living room that needed carpet up to tile. I could not be happier. They also completed carpeting a storage closet under the stairway. Access was difficult to say the least. We spoke with three carpet companies and they had the best deal. I recommend Tompkins Flooring. read more

I recently had porcelain tile installed on the entire first floor of my home. I had shopped around getting numerous quotes for my project and found Tompkins to be very competitive and pleased to learn they are a local business that has been around for quite a while. Frank at the showroom was very helpful by answering all of my questions, (for which there were a lot) as I have never had tile installed. Alex and his team performed a stellar installation job. I was very impressed with the pride and concern that Alex and his partner put into their work. They went way above and beyond. When I'm ready to have the upstairs flooring upgraded I will be going directly to Tompkins Flooring. I would highly recommend Tompkins Flooring, especially the team at the Laguna Hills location. read more

My salesperson was Courtney. He was very knowledgeable and knew his product well. Courtney recommended a lighter floor to accent the dark wood cabinets and his call was spot on! The whole process was seamless from the purchase to the install. The installation crew really worked hard and were very conscientious about cleaning and making very clean baseboard angle cuts(no sloppy corners). Great business and would highly recommend them to anybody looking for new flooring. Classic, I was so impressed with the finished product I am planning on doing the whole downstairs. Also very low stress/pressure to purchase, very cool approach to the whole process! read more

We just had Tompkins Flooring install carpet in our house and the service was great. The personable service started from being greeted walking in the door by knowledgeable, un-pushy sales people who really listened to what we were looking for, showing us great options, and making sure we got the best product for us. The installation process, which I have heard horror stories about, was so easy on our part, and was finished in a very timely and clean manner. We couldn't be more happy with our experience with Courtney and the crew at Tompkins Flooring. We'll be back! read more

Tompkins Flooring, Inc - carpeted stairs - Carpeting Near Me - Laguna Hills, California

We had a great experience working with Frank at Tompkins. He was very knowledgeable about the many different products and recommended a luxury vinyl for our specific needs. I had to look at tons of different materials and they were always patient, letting me keep sample material probably longer than I should (Sorry about that Frank). They were very precise measuring the house and accommodated us when we decided to do both floors in vinyl instead of carpet upstairs. They also included the shoe moulding and delivered it early so my painter could prep it before installation. That saved us tons off time on our hands and knees post install. The installation was extremely quick. They started on Tuesday and finished Thursday. That's ridiculous for 2600 square feet. Tim, the main guy, was courteous, very neat, and cleaned up at the end of each day. The base shoe was installed perfectly and the whole job looks amazing. The carpet on the stairs was installed in less than a day as well. I would not hesitate to recommend Frank to anyone else. Not only was the job expertly done but the price was better than most other bids which wanted to charge considerably more. read more

We were very pleased with both our vinyl flooring and carpet! Courtney was very knowledgeable about the different products and very patient and took the time to go over our options with us. They can get very busy so be patient with them, but the quality of their work was fantastic. Had a few issues that needed to be resolved, but they came back and fixed everything to our satisfaction. Courtney was again outstanding to work with and the pricing was very fair, I would recommend them for your flooring needs. Also had some bathroom countertops installed by Julio from their Laguna Nigel store that we were very pleased with as well. read more

Look for Courtney when you get here! He was very helpful and friendly by showing us the various options of flooring that they have. The installation process was quick and my floor looked flawless after! read more

We had an excellent experience with Tompkins Flooring - Laguna Hills! Frank Iniquez was very professional and knowledgeable in helping us choose the right flooring for our entire home. He helped guide us through the whole process. We had a two phase installation and the two crews were excellent. Miguel led the first crew and there work was great. They paid great attention to detail including shoring up our creaky second story floor. Vicente led the second crew and they did great work as well. All work was done in a timely manner. I wouldn't hesitate in using the Tompkins team again for any future flooring work. Thank you Tompkins Team!! read more

We had a great experience with Tompkins Flooring. Based on previous Yelp reviews, we decided to use them over other places that sell carpet (Home Depot for example) due to report of good customer service. We figured paying a little more for good service was worth it. Courtney did not disappoint. He was honest about the quality of different carpets, gave us advice about colors, and per my request, made an effort to get our installation done ASAP. The new carpet looks like it was installed well, and it looks great in our house. We would definitely use these guys again for other flooring needs. read more

Great service and wonderful flooring selections! Phil Ferentz was very easy to work with. Would highly recommend this place.

Tompkins Flooring installed laminate in my house, and they did an outstanding job. When you need flooring or carpeting done in your house ask for Julio in the Tompkins Flooring Store at the La Paz Rd. First when I called Julio to give me a quote he says that he would be at my house immediately no hesitation, which I liked very much. Also he made sure that his workers started working the moment we got the keys to the house. Then his workers were super kind and agreed to work with the painters, which was very challenging. Finally, they worked on Sunday and 4th of July and made sure that our house was completed and ready for us to move in. Julio came to check on the progress of his workers every day. No matter how big or small the job is go to Tompkins Flooring La Paz Rd and ask for Julio, he knows what he is doing and he does it the best. read more

We had our upstairs and downstairs floors completely redone by Tompkins Flooring. This was no small task for us. We had tile and carpet removed and the floors leveled so the new luxury vinyl would be installed correctly. Courtney Huffman was the reason why we chose Tompkins over other companies. He spent so much time with us and followed the process through completion. He selected an all-star crew for installation. I cannot say enough about them. We had furniture to move, baseboards to replace and the flooring to be installed. All-the-while, they had to be mindful of 4 Ragdoll cats sequestered in various bedrooms. Everything turned out perfectly. We love our new floors and we are so appreciative of the care Courtney and his team took to insure a perfect installation. read more

Thank you Thompkins Flooring for your help in choosing my new carpeting and the installation! Frank was a pleasure to deal with throughout all my "in"decision process. He helped me finally pull the trigger and I got the perfect carpet for a great price. There was absolutely no over measuring as some of the discounters do the get their price up. We ended up with just a small piece leftover. The installers arrived on time, were professional, courteous, and helpful in moving all my furniture so carefully and taking care to put it back. I can't recommend this company highly enough. read more

From day one when I first met Frank Iniguez and began the process of selecting carpet and arranging installation I found Frank and the rest of the team at Tompkins to be throughly professional and competent in all facets of the transaction. The installation team were consummate professionals and did a terrific job. I'd challenge anyone to find the seams. Overall I am extremely satisfied with my carpet purchase and the service I received from everyone at Tompkins. read more

I purchased hardwood flooring for my living room and dining room from Tompkins last month. I wanted to wait to write the review to make sure no problems popped up later. The flooring looks great and I could not be more pleased with the service I received. The price I paid was very competitive, even cheaper than the larger retail flooring businesses out there that should be able to offer better pricing. read more

The entire team at Tompkins Flooring was amazing from beginning to end with our project. We had a variety of options to choose from in their showroom so we had no trouble finding the exact product we wanted. Frank Iniguez was very helpful showing us all of our options and helping us select the right material. We looked at a few other companies that all had the same or similar products, but Tompkins by far had the best prices. Everyone on the team was great to work with, the installers arrived on time each day, kept the house as clean as possible, and treated all of our furniture with care when moving it. Overall, a really great experience! read more

My family recently relocated to Orange County and hired Tompkins Flooring to provide the materials and the installation for new floors in our home. The communication between the original installer, the Tompkins Office and our project manager was strained from the beginning. The project was not completed until 10/17 not even close to the original deadline of 10/08. The original installer was very unprofessional and took zero accountability for not showing up to the job for 3 days. The home was empty and the installer tried to blame the presence of painters on the property, except for the fact that he never picked up the phone to notify us about this issue. When we asked the company for goodwill / compensation for our extra out of pocket expenses incurred from missing the deadline, we were treated like criminals. The company threatened us with a lien against our home and to send us to collections. The owner of the company tried to convince me that he is the victim in this situation because this is the fifth time this year that a customer has complained about their bill and he has successfully taken all of them to court. My wife and I decided to pay the remaining balance in full and move on. In the future we would prefer to do business with a company that focuses on customer service and makes a living on repeat and referral business. Every company makes mistakes, the real question is how they bounce back from them. read more

We had an excellent experience with Frank Iniguez from Tompkins Flooring in Laguna Hills. We had started researching flooring options for remodeling our house and had interviewed several companies when my son-in-law intorduced us to Frank,. He was very professional and on top of everything. The proce was by far the best for the type of flooring we chose. The installers were also very great and did an excellent job. They have just finished and we are very happy with the results:) Thanks read more

We had an outstanding experience in selecting Tompkins Flooring. From the moment we met Frank Iniguez we knew he was professional and highly knowledgeable. The selection of flooring was outstanding and Frank made the process very easy for us in choosing the right material for our needs. The installation team was also very professional. They were prompt, efficient and clearly knew what they were doing.I will definitely recommend Tompkins Flooring to family and friends! read more

We chose Tompkins Flooring for our flooring needs as part of a living room and kitchen remodel. The process could not have been easier despite having multiple projects and some unforseen setbacks (i.e. pipe leaks in our living room) happening concurrently. Carissa our sales consultant was incredibly helpful throughout the process, doing all the measurements, cost estimates, and ordering. We chose a high-quality laminate and coordinating tile. They worked with our schedule too since we had them demo the old tile a month before the laminate floor and tile installation in order to get our cabinets assembled and installed. Alex the installer and his team were great. They made sure that the laminate was installed properly, even pulling up a few pieces in our kitchen after they were laid in order to make adjustments so that the floating floor would sit properly against our not so perfect concrete slab. Really appreciate the high quality products, professional installation, and wonderful customer service. Price was on par with other places. Will be back for services in the future. read more

When I went shopping for indoor carpeting, I encountered the same kind of smooth-talking hustlers I was used to meeting at car lots and mattress stores. I even tried the two large companies that advertise all the time on television. Same sleazy guys there. Thankfully, I found Tompkins Flooring in Lake Forest. Right from the outset, the salesman, Courtney Huffman, was patient in answering all my questions and explained whatever I needed to know about quality, types of carpeting, pricing, etc. He gave me samples to take home to see how they looked in my condo. There was no pressure to buy. When I had spent about a week, I finally made a decision to buy, I felt confident buying carpeting that cost a little bit more but seemed totally worth it. By this time I was impressed with Courtney's integrity and patience in guiding me toward making a decision. Tompkins' prices were even better than the advertised "low prices" of their competitors. The installation by Armando and Armando was flawless, perfect. This was an important decision for me to make, and I am very appreciative for the "old fashioned " way this company does business. It inspires confidence. read more