This is the second negative experience in a row that I've had at this store. I don't experience…read morethis at other Men's Wearhouse locations. Several months ago, I came in with a sportcoat that I had purchased there about a year before. I had lost a lot of weight and I was trying to determine whether I should get the jacket altered or I should buy a completely new jacket. The salesman acted like he could not be bothered with me. So I ended up leaving and going to the Oxnard store where I purchased a brand new sportcoat there thanks to the manager of that store. Fast forward to today. I was looking for some men's dress shirts. The sales person measured me and determined that I'm an 18 1/2 3233. Well, they don't have shirts in that size. That's OK. But absolutely no suggestions on how I could have a shirt in that size. For example, the salesman could've suggested that I get the shirts altered where the sleeves can be shortened, and some of the material can be taken in. No. He didn't do that. Basically it was just- sorry we cannot help you because we do not have a shirt that could fit you. So I guess I'm going elsewhere to find dress shirts. This is not your dad's clothing store where they try to help you. You're basically on your own here. I've never been in a men's clothing store, where they really don't want your business. So, I won't be giving it to them.

Amazing experience with our consultant Josh. He was so kind and professional. There was no pressure…read moreto buy anything. He helped my fiancé find a suit. Would come back again! 10/10 customer service from Josh.

What a wonderful place to shop! Lettie was so helpful and knowlegable. I tried on MANY boots before…read moreI found the ones that fit perfectly, and the prices were reasonable. I never felt rushed or like the length of time I was there was too much. The boot color I wanted was not in stock, and like magic UPS delivered them while I was sitting there! Lettie said "your boots are here!" I cannot recommend this place enough. SO nice to shop in a mom and pop business instead of other, larger competitors. I will definitely return.

I'm in from out of town looking for a hat for work. I only had two really guidelines and that was…read moreit had to be a cattleman's crease and something I could beat the heck out of because in law enforcement we sometimes get our hats knocked off our heads. Walked in and was a bit overwhelmed with the amount of hats on the wall and thought I was about to get roped into trying on a million different hats. I wish I had asked for her name but the nice lady working today was super friendly and enthusiastic. She immediately had an idea for me to try and I instantly loved it! I also appreciate she didn't try to put me in a crazy expensive hat. I was willing to spend more than I did but she found a great looking budget friendly hat that fitted all of my needs. 10/10 will come back for future western wear or even shop online if they have that option.

I came here after an exhaustive search at Nordstroms and a horrendous experience at Macys for a…read moredecent suit. Robert was the most compassionate, patient and most well versed person in suits. The minute that I walked in, he immediately walked over and assisted me with selecting the right suit and pair of shoes. He listened to all of my requirements and was able to narrow down the best suit for my needs in just a few seconds. Their onsite tailor came out and took all my measurements and even had my suit ready before the week was over! I have a slightly overweight and stocky upper body type -- their tailor worked his magic and made all the right adjustments to my suit to ensure a comfortable and relaxing fit. If you're looking for a cheap one-time suit, this place isn't for you. Their clothes are all imported and are therefore much pricier than department store clothes, though you're paying for the quality and precision craftsmanship. I would rather invest in this amazing line of clothes than keep buying overpriced luxury brand clothing from department stores that lose their color after one wash and fit awkwardly. I highly recommend this clothing store to anyone looking to enhance their wardrobe and stick out amongst the crowd.

We picked this place to buy my fiancé suit and Robert's service was Excellent, from our very first…read morevisit to ordering the suit and trying on along with measurements!!! He was a class act. When we went to try on and pick up..it wasn't Robert. This man was so rude...he spoke extremely rude to me and was not a pleasure. He might even be the owner. We invested in what to us is an expensive suit $800 and would expect better service during try on and pick up to make sure we were happy. It was the complete opposite!!! We had already paid for the suit. I was very upset with this service and thats why I am here. I wish we would've just come back when Robert was working!!! I will never give this owner my business again or refer my family or friends here.

I am writing to share my recent experience at your store. This is my favorite place for travel…read moreclothing and workout gear, but the exceptional customer service is what truly stands out. I had a great experience during my last visit thanks to Elisa and Amanda. They were both incredibly courteous and helpful throughout my time in the store. Thank you for maintaining such a high standard of service.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St…read more John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh.

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They…read morealways treat customers with great service.

Very torn because this place has great stuff at reasonable prices but it is NEVER open when it says…read moreit will be. Can't trust their listed hours 90% of the time, calling them/emailing/voice-mailing gets you no response, and now even the signs they post are unreliable! Last month I came (closed, obviously) and saw posted on the window "closed for the rest of the month, will reopen on February 8th at noon". Well, I came at that exact time and it's still closed. No note or anything. Really frustrating to have no line of contact/updates without physically driving to the store. To top it all off, currently their website that Google links you to is a scammer website. Their domain must have expired. I really wish I knew what was going on.

Came here with a friend. Shop is very small and not very full of stuff. Feels extremely limited…read more My friend liked that they had some vintage band tees and they had a fair selection of jeans, but I also saw more than one item that was honestly worn to tatters. Is that fashionable? Very strange mix of stuff. Staff was polite and friendly. The store does have a dressing room to try things on.

the mall is great and all, but i have one complaint. so i counted the seconds for each ad displayed…read moreon the big screen, and each one was thirty seconds but the iphone 17 pro ad was 35 seconds. this is a problem that shoukd be fixed asap. i love this mall though

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

I'm in the process of losing some weight, and while I need a tux for the singing group I perform…read morewith, I don't want to buy one now, and then in six months, have to buy another one. My first inclination was to go to the men's store on Moorpark Road, but reading reviews for their tux rentals, decided to avoid them and try Tuxedo Junction instead. Boy, am I glad I did. The fitting was quick and efficient. They maintain their own stock, so the tux I tried on in the fitting was the one I got a week later when I needed it for the performances. It was a wool tux. I asked whether a polyester or wool blend would be cooler - "No, wool will be cooler than either. You'll see!" It was quite cool for the two hot concert performances. The price was exactly as specified, no surprises. I returned the tux on time, they greeted me by name, thanked me, and I was on my way in seconds.

Went in to rent a tux for my wedding. Myself and my wife were the only two in the store, the lady…read moreworking watched us walk in and took 5+ minutes to come up and ask what brings us in. She points us in the direction of the rentals and I try on a couple. She is writing up the ticket for the details of the rental. The tux was a little loose and I ask if there are alterations at all as I'd previously rented from a place that did do slight alterations for a rental. After she says no, I said that I was going to keep shopping elsewhere and come back if I decided to rent from them. She then flips out on me saying "I already wrote the ticket, you agreed to rent here and can't back out now." I was taken aback at the customer service, told her that if she wants my business arguing with me isn't the way to do it. She then said that the owner will see that she took my measurements and I didn't rent so he will be upset. I walked out. This was one of the worst customer service interactions I can remember. Genuinely I'm not one to complain and even writing this review is not enjoyable. But, I wouldn't want another prospective customer to be treated this way so hopefully this will deter someone who is on the fence about coming here. There's better options at better prices, I ended up being extremely happy with my rental experience from Friar Tux!

My experience today started out with zero stars and a pledge to never shop at Zara again, but it…read moreended well. I tried to return shoes I had bought online months ago. An unfriendly cashier with long brown hair told me I could not return them since it was past 30 days. An employee (brunette/blonde streaks/hair clip) who was working a separate register piped up to say the same. I very politely asked for a manager because my online search had showed it can be up to each store to make an exception, and I had compelling personal reasons for the delay. I thanked them both. I spoke to a fill-in manager named Ariana (sp?) who gently told me the return wasn't allowed. I said I understood and thanked her. When I went to try on clothes, I heard the second cashier who had moved to the dressing room, tell another staffer how "rude" I was! I came out and said I could hear her badmouthing me. She repeated that I was rude. I said I had treated her with respect. She then said, "Well, you were rude to the other cashier!" She refused to give me her name, so she would have no accountability. A little later, I heard her say to the same dressing room staffer, "I'm glad I stood my ground with that rude customer." I've never been treated so poorly in my life by a "customer service" person especially at a company where I've spent thousands of dollars. Fortunately, Ariana witnessed the dressing room exchange, apologized, and unbeknownst to me, told the manager what happened. Carolina found me to apologize profusely and rectify the situation. She handled a worst case scenario very professionally with understanding and kindness. She was recently transferred to this location. Given the uniformly negative reviews, I sincerely hope she can make positive changes.

The staff is incredibly rude and disinterested. If you don't like people, don't get a job in…read moreretail. It's not that there's a shortage of people to hire. I go into a Gap store and everyone is kind and greets me. Not so at Zara. I'm so turned off that I will never shop there. I don't feel welcome. The store manager needs to open his or her eyes or be retrained. It's sad.

I like supporting local businesses but why does each purchase take so long! I appreciate the…read morepersonalized experience but who has the time these days! Cute stuff but give yourself time when shopping there!

Unless you're super skinny, don't bother to buy clothes here. Would be nice to offer some plus size…read moreclothing.