I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St. John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh. read more

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They always treat customers with great service.

Better personnel. Personnel that do not stand around and talk to other employees about boyfriends that do not do their job! I love Nordstrom! Their store is immaculate, beautiful, and very stylish. They have very. Ratify clothes. My daughter and I went here and not one person asked if they could help us! Each group had 3 people standing around talking to each other but not helping anyone. We were looking at jewelry and two women were blocking the case. They were talking to their friend at the counter and resting their packages from other stores. They did not move so we never did get to look in the case. I love Nordstrom but I'll never come back here to be ignored. It was not one area but all the employees in the store. What a waste of our time. read more

See all

HUGE SHOUT OUT TO GLORIA for helping my daughter and I in the shoe department. She made our visit there so pleasant. She was SO helpful and made sure my daughter chose the right size based on the type of fit the shoe had. I was so grateful for her advice and assistance. We will be back for sure. read more

Always have a great experience at the Nordstrom at the Oaks. Every customer service associate is always so friendly ,, especially Sandy V. upstairs by the Nike / active wear. Love her! Lots of friendly faces and lots of comfortable clothes. Highly suggest the women's department for Nike and Rag & bone and Vince. Usually a fun sale too! Always will recommend the Nordstrom Oaks! read more

Always have a great experience at the Nordstrom at the Oaks. Every customer service associate is always so friendly ,, especially Sandy V. upstairs by the Nike / active wear. Love her! Lots of friendly faces and lots of comfortable clothes. Highly suggest the women's department for Nike and Rag & bone and Vince. Usually a fun sale too! Always will recommend the Nordstrom Oaks! read more

Roughly around 2:30pm December 7th, I walked in from the West Bridge Entrance 2nd floor with my return items. I went to the first register to my left. Two young women were standing there doing literally nothing and I kindly asked them if I can make a return there, she said no you must go to the order pick up to make returns. After ten minutes of standing in the order pick up line the lady said returns can be done at any register, but she was so so kind and took me to an empty register to help me with my return and apologized for those ladies actions. She mentioned that the manager takes reviews seriously, so here it is. read more

Nordstrom Thousand Oaks - Register with the two young women employees were to the left register as you enter from here - Department Stores Near Me - Thousand Oaks, California

Anthony helped me out with a suit. This man is amazing. He ensured everything was tailored to perfection for my upcoming wedding. He was professional, knowledgeable, and is an expert at his craft. If you are looking for a suit, ask for him. If he's not available, wait for him. If he's not there, come back when he is. read more

Yesterday Whatsoever has happened to/is it just still totally me that feels beyond all of both of actual signage for customer service/return/exchange part/s of here. Plus, including business/offices as well. I mean it/they should have been put back up after fixing everything up, but guess not. At same time please don't get started with coverage part of it. Since I had actually go there to a replacement gift card in the end. read more

Is Nordstrom in decline, or is it just the Oaks location? It's truly disheartening to see. As a long-time customer, I can honestly say that shopping at Nordstrom used to be a special time for my daughters and me---something we looked forward to. It was reminiscent of the kind of experience and service my own mom used to talk about, with elegant displays and an impeccable ambiance and service to match! I even remember when your purchases were brought out to you from behind the counter. Not so much anymore. In fact, "Who wants to go to Nordstrom''s" doesn't get the response in my house as it used to. The fact is, we have never had that great experience at the Oaks that we grew accustomed to as Nordstom customers. We moved to the area almost two years ago, and have given this location multiple chances, hoping each time that maybe it was just an off day. But the problems are chronic and seem to be getting worse. The women's department, in particular, feels more like a Nordstrom Rack than a full-line Nordstrom. Clothes are jammed together in clumps on racks, many falling off hangers or tangled together, with sizes often out of order. On one visit, I even saw a tall, dark-haired employee step over an item of clothing that had fallen on the floor without picking it up, She just kept walking. The department was nearly empty, so it's not like they were too busy. In fact, I have seldom seen more than a few other shoppers in the department when I'm there, but there are plenty of employees mingling or walking around as if waiting to be hailed like a taxi. LOL. The fitting rooms, once a luxurious and welcoming part of the experience, often feel neglected and sometimes even dirty. Does anyone remember when they had chairs? The oaks has little boxes like you might see in a discount store. Each of my daughters has had her own story of disbelief about things that should never happen in a store like Nordstrom. I don't want to get started on the service at pick-up area! It's sad that what used to be a fun shopping ritual for us has become something we now joke about. I don't know if this is just a reflection of this particular store, or if Nordstrom overall has lost what once made it feel so special. Either way, it's a real disappointment and time to find a new shopping experience for me to share with my girls. read more

I have visited this Nordstrom store countless times in the recent months as it is my local Nordstrom. Today I brought in a return of 8 items and stood at the counter for minutes while two women just walked by me, took go backs and helped people into the fitting room right next to the register. I was completely ignored. I finally asked the girl if there was someone who could help me with a return? She quietly said "oh... sure. Are you returning ALL OF THAT?" No madeline, I just like to bring clothes with me when I go to the mall she was rude, did not speak to me the entire transaction and then opened fitting rooms for two people while helping me without saying anything o me, but just walking away. I then asked if the receipt showed 8 items, she said no 7. I said well there are eight things. She then had to re enter all my info, find it in my app and scan the item she missed. If I wasn't doing her job for her, I wouldn't have been helped. By far the worst experience I've had at this Nordstrom. If you want to be treated like you're at a discount store, shop here. Otherwise stick to online or Topanga. Madeline and her co worker in the yellow shirt who couldn't be bothered to be helpful, what a shame that you care so little about your job to be pleasant to others. read more

I don't usually rate department stores but was inspired to do so by Dorothy in the Fragrance department. So patient, easy going, and knowledgeable. I ended up spending a lot more than I ever planned, but once she identified the exact scent that I have been looking for, I was sold. read more

Walked in and then immediately walked out. The staff kept eyeing me down as if they were expecting me to take something. I didn't appreciate being followed around the store, I was just window shopping. Respectfully, leave your customers be!! read more

Maria Berenice was super helpful and helped me pick out a gift for my sister. She also wrapped it in such a pretty box afterwards!

The employee at the register briefly acknowledged me and then helped complete my transaction. He handed me my receipt and didn't say anything. I said thank you and went on my way. Usually the employees are kinda bubbly and chatty. I will say, I was happy with how quickly i was in and out. Store is huge, clean and I saw lots of cute shoes. read more

I'm specifically reviewing the shoe department. My daughter, who is 15, had to attend an event that required her to wear heeled shoes (specifically in white or nude color). We visited a few other stores including Macys in the same mall and didn't find anything that could work. I think the biggest difference between Nordstrom versus other stores is the service. Once we connected with our sales associate( Leanne), she made everything super easy...she asked my daughter what she was looking for and the requirements for these shoes; the biggest being " comfort and not too high heeled" according to my daughter. The associate provided many options and I felt like she listed to my daughter and ultimately was very attentive and empathetic. One forgets what good service feels like until you get it! My daughter proclaimed she never wants to go to another shoe store! Lol! The only down side, while they don't have the most famous designer brands...it's not a discount shoe store. You get what you pay for and the comfort my daughter had with the entire experience was worth the price at least for me. We went to a total of 5 other stores...I'm sure you can imagine the time wasted and frustration. I have to lookout for the next time my daughter needs shoes...cause I know we'll be back to Nordstrom and it's going to cost me! Lol read more

Nordstrom Thousand Oaks - My daughter choice ! - Department Stores Near Me - Thousand Oaks, California

I traveled from Santa Barbara since our Nordstrom closed many years ago. I know they carry a certain brand so I went in and checked. As I walked into the men's section (Ice cream section) I felt a heavy stare and I didn't think anything of it until I still felt the feeling so I turned and sure enough it was an employee staring me down. Once again I didn't think anything of it. I kept browsing through the shirts and my girlfriend came by with a big Zara bag and that's when the employee approached us. He started off with ...Lost sir ?with a faint laugh....want me to hold those for you ? Or put that up at the register? Or I can get you a fitting room? I said no to all of those and he said ARE YOU SURE ( almost as if he wanted to make sure i wasn't stealing) I kept looking around But this time I felt stereotyped! So I told my girlfriend hey let's just keep looking around. I got to a spot where we couldn't see each other and sure enough there he was following us!? And I said nope I refuse to buy these shirts. Personally I think working in customer care you have to watch your tone of voice and think twice about how you make the customer feel. Never got the name of the gentleman but he was bald with silver rings. read more

Had so much fun getting color matched by one of the sales representatives who worked for Laura Mercier. We needed to restock on some Tom Ford foundation sticks and he came over and was willing to help us out! I wish I got his name, but he had on chains and wore a fisherman's cap. He was very nice and gentle with my skin. He really took his time. I've always used 2.0 Buff but he switched me over to 1.3 Nude Ivory and I couldn't be happier. Thanks so much, I appreciate it! :) read more

Nordstrom Thousand Oaks - Department Stores Near Me - Thousand Oaks, California

I have never met a rude person at any Nordstroms. In fact, I had a associate who would text me regularly with info from your Santa Monica location; the brand has always been above and beyond. Today, at the TO location, Sylvia in women's, was the rudest person I've ever met. One thing after another she insulted me, tried to find every reason not to assist me and told me wrong information several times. From the moment I first spoke with her she was extremely condescending and lacked any interest in assisting me. She has no business working for a brand like Nordstrom. read more

I felt like this review was necessary to write since it left me feeling very uncomfortable. I went to the Diptyque fragrance counter to purchase a candle and the sales associate was more interested in a conversation happening with an employee from a different department. I asked her if she wanted to go over there and take care of something since she looked very absent from anything I was asking. She said no and asked me if I was going to purchase And called me Sweetheart in a condescending tone. I will not come back here. read more

I traveled from SB to Nordstrom since our Nordstrom closed a few years ago. It was so nice to try clothes and shoes on in person. I had the best service in the shoe department and in the women's clothing department. There was also ample selection. I miss having a Nordstrom nearby! read more

Had another excellent experience yesterday in both the shoe dept and cosmetics . Exceptional customer /sales relationships keeps me coming back . I met Erika she's the Manager of the perfume/scent dept , she's terrific! Very knowledgeable about the brands, scent notes , products she's offering promotions . Super easy to talk to and we found out we are neighbors . Nice ! In the shoe dept I don't remember the young man's name but he was terrific, said it was his second week. Very personable had a lot of nice things to say about his coworkers and even one jumped into help at the register . One of the easiest shopping experiences of late, and was mostly Christmas shopping for others . I Did treat myself to a killer pair of Nordstrom brand lug sole burgundy leather booties in shoe dept for practically nothing ! Thanks for all of your help and much peace & success to you all this holiday season! read more

mimi is amazing , at customer service. she was so patient and caring to resolve the issue i had returning a dress. she explained every step what she was doing, and so helpful with the app and email. she sure put the customers concern first, and very professionl thank you again for all your help. read more

Gabriela & Houda in fine fragrances are exceptional representatives. They went over and beyond my expectations and were beyond friendly, down to earth in choosing a new fragrance. I can't say enough, it was a great experience. read more

This is my nearby Nordy's, and I really like it! Sooo much better than the Nordstrom on Topanga (which is a total disappointment). I get fantastic service at the Arcona counter here! And my teen daughter loves BP, which waxes nostalgic for me since I shopped there when I was a teen. The shoe section isn't great, but it's okay since I shop at Nordstrom Rack for shoes usually. Clothes, swim, etc are all laid out well and not falling off racks/overstocked like some other dept stores. We also enjoy Ebar for quick coffee/ tea and a snack. Have yet to try the new restaurant. They have a good amount of promos and events and the store has a good ambiance about it, definitely recommend this location! read more

Good service. I came in with some questions, and they were all super helpful. I found just what I was looking for. Highly recommended.

Alteration review. I used to do alteration at this Nordstrom store and it was done very well with high quality. About ten days ago I went there because I needed to shorten jeans and shorten the sleeves on Ralphs Lauren shirts which I purchased on line. I had $200 of alteration dollars on my Nordstrom card and wanted to use it. They said that I can use it only for the garments that I bought at the store and charged me $125.00 for that. I agreed to pay, thinking that at least the quality will be good. Yesterday I went to pick up my things and was very extremely upset. Any dry clean alteration would do a better job!! Very sloppy, uneven, inaccurately done. STAY AWAY FROM NORDSTROM ALTERATION!!! They should hire somebody more professional. read more

The delivery sucks. I made my orden online and They lost my order. I don't have my perfume, didn't give me a refund. I spent around 700 dollars . They just offered me recommendations to protect myself against this happening with future shipments. It's not my mistake. You need to fix it. I paid for "my order" and I didn't get nothing. I gave you my correct address. It is your mistake. read more

I can only speak to the men's wear department. But if you need high-touch service, Nordstrom is your place. I lived in suits for decades. Decades ago. Now I'm older, bigger, and dress casual all the time. I've said "No" to countless invitations to events I would be required to wear a suit to. Flash forward to this week, when I got invited to an event I can not say No to. I tried Men's Wearhouse and yuck, their suits felt like sandpaper and were ill-fitting. Macy's didn't have anything that fit me. The sales people from both told me to go to Nordstrom. Thank you. I was waited on by Jonathan, who asked me about the event, took my measurements (size 50L jacket - so they have an abundance of sizes) and soon had 3 suits for me to try on. I went with a black Hickey Freeman suit. The seamstress made careful markings while I tried the suit on, and made expert alterations. The suit looks and fits great. And the service was great and made a chore a pleasure! read more

Went to this Nordstrom to do some last minute Christmas shopping.....OMG! What happened!!! Why would you schedule a remodeling during the holidays! The departments were depleted of inventory. Some departments didn't even exist!! Poor planning on their part! Service, if you could get someone, was very good! This is not the company of the past!! I always held Nordstrom to a higher level, but not any more. I don't know if because of the pandemic or perhaps people don't want to shop in a brick and mortar store! Wow, it'll be a long time before I return to this store! read more

Every time I leave this store I assume that I must have super powers because not a single person working here can be bothered to acknowledge my existence. It was weird enough having the show my proof of purchases to receive any holiday boxes this year but over the past few years I just feel bad every time I leave here. All I want to do is spend a bunch of money and get cute stuff but I refuse to give someone commission on items that they can't even be bothered to say "hi" to me for. read more

I was just racial profiled at this store. I was approached and asked if I would like to cash out what I was holding or place my items at the register. All I was doing was walking around the store pushing my baby in a stroller and holding items while my wife continues shopping. What kind of good practice is for a business to ask someone to pay for what they are holding. Red head employee. Not worth even asking for her name. Worse part even after I paid the woman stayed close and my wife noticed she was still staring at me while leaving. This is unacceptable behavior from a business in 2023. Do better. read more

A young man I'n the shoe department was wonderful today. His name was Allan. We came in and he met us right away, found items that we were looking for and was very patient. Also very polite. It was such a pleasure shopping here today. read more

I was in the perfume section and I was helped by a kind lady who was very attentive. Her name is Pricilla. Pricilla did her very best and went above and beyond to make sure that my purchase was a successful one and super kind with her suggestions I recommend going to her for anyone who needs help with their perfume selection. Experience has been great with Pricilla and I hope to see you again!! read more

Big shoutout to all the lovely ladies - Helene, Donna, Danna, Cindy, Darcie - and Matthew in the second level Customer Service Support at Nordstrom's corner area. This team is exceptionally patient and helpful, always maintaining their cool despite being busy. They provide top-notch assistance and ensure every customer receives individual attention. Quick, efficient, courteous, and welcoming, they work hard and respect each other, creating a warm and personal shopping experience at Nordstrom. It's always a pleasure to visit and see the value Nordstrom places on human connection. read more

My brother got a jacket from Nordstrom Rack and needed to have it altered, so we chose to take it to Nordstrom. Lana from alterations was amazing and made the process very quick and easy. The jacket was ready for pickup about a week later. I definitely recommend bringing your garments here to be altered! read more

Great experience at this location today. Costumer service was very helpful with Sarah's perfume recommendations and Pricillas welcoming energy. Pricilla spent more one on one time to help recommend great makeup products based off my skin tone as well. Loved her !! read more

Sam was helping me find my newest pair of shoes Unfortunately, Sizes were sparce in the selections that I made He did a great job working around this problem Paula then helped me find hair products within the department store She was extremely helpful Testers were a little dirty... But I don't believe that was Paula's specific kiosk So not pointing the finger -just an observation. Overall positive experience Employees were attentive & thorough Very much appreciated. read more

Over priced brands, per usual. Messy from constant construction. Left a security tag on.

Where did the customer service go? I shop in the Thousand Oaks store often and I have to hunt down an associate to get some help and I usually find them hanging out at the cash register. In addition, the merchadise assortment is terrible. The merchandise and the way it is presented is starting to look like its lack luster competitors. This store is loosing its Nordstrom touch. So sad becasue I am a Nordy girl to the core. read more