Stopped by on Tuesday to grab a bag of chick feed & couldn't help but notice how over crowded & sad…read moretheir older chick brooder boxes were so even tho I didn't need to add any more to my flock, I ended up bringing home this gal. When I got her home under further inspection I noticed she had feces cakes so hard onto her feet that left any longer could have caused her to lose circulation in her feet & also was missing bottom feathers by her vent i'm assuming due to stress of being overcrowded & trying to compete for space. I hate to leave a bad review on a small business but it just hurts my heart that they have so many "leftovers" that they just shove into pens & hope someone will come along & pay $30 for a 2-3 week old chick that clearly isn't being well taken care of.

Extremely personable and friendly. All employees go above and beyond. Super sweet to my son and…read morethey made him feel extra special. We are there at least once a week. One of the employees took a baby chick out just for him to look at. They follow strict protocols with the fowl which I appreciate. Additionally, the individuals that load your truck with feed or hay are extremely respectful. It might sound silly but not all feed stores close your tailgate upon loading which Douglas always does. 10 stars.

I used to have to go all the way to the one on Greenback, but this is way closer to my house. The…read morepeople who work here are always excited and eager to help customers and their furry friends that walk in the door. I always bring my golden retriever, and snacks are always given and appreciated. But this review is mostly geared towards the dog wash. (I've never had an issue with any other product I've purchased from this location. Everything has been great, and gobbled up with quick enthusiasm.) I've used the dog wash at this location before, so I'm familiar with it. Pop the token in, select the shampoo button and away we go. The sales gal even made sure that it was disinfected before my dog got in. Much appreciated there. My problem came when there was barely any suds on my dog. Like, none. Same for the conditioner. The instructions say to scrub by hand then rinse off with the nozzel. I couldn't, it was like there wasn't any soap at all. I rinsed him anyway, used some of my own towels I brought to sop up the water on him, (I always do, his coat holds so much water), and then I put his leash on and walked him back up front to tell the gal what was happening. I don't want it to seem like I was "ignored", she addressed my concern, but made the excuse of "hypoallergenic soap doesn't really have a strong scent." So, we returned to the room, blow dried, and came back up to the desk to pay. Another employee was there now and asked how everything went. "Not to well, I don't think he's clean, there wasn't a lot of soap." To which he replied "well, it's a low flow." Low flow. I honestly feel like I paid $15 to get my dog wet and blow dry him. (I disinfected the tub myself before I left the room and honestly found more suds in the disinfectant than the "shampoo" option to wash my dog.) Fine. I feel like I was brushed off. Too bad, because I was actually looking to get some more dog treats while I was there today, but no thanks. I'll go to the other location in Citrus Heights and purchase what I need there. Thanks for having a clean store and a huge selection tho. The store is very well stocked and has so much for both cats and spoiled dogs.

Great spot I take my dogs there to wash them in their self dog wash today today I ended up leaving…read moremy wedding ring there and the staff found it and had it waiting for me. I couldn't ask for a more honest and friendly people . I highly recommend this pet shop anybody looking for knowledgeable honest people to help you with any of your animal needs

I love the one in Sacramento off Fair Oaks - today I was in the fountains location and they seem to…read morebe short staffed - there was no one to ask of anything - one girl who was carrying a basket for an older lady who eventually ended up at the cash register and waited on her while I continued to wait in line - no acknowledgment by her either - I found this strange and unappealing as a customer - not sure I'll be back to this location - the fair oaks location also always offers feee samples - this location may as well but the staffing is to short for them to address or offer it unfortunately

They would not let me return a bag of food even though it caused an allergic reaction in my dog…read more They promote a buy 3 get 1 free, but you have to return the food in 30 days if you want to exchange it. How can I use 4 bags of food in 30 days?? I do not recommend them, go to Ben's Barketplace instead. They stand behind their products, unlike this business.

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

I had a very good experience and he was very knowledgeable. He was kind and understanding.read more

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

Great products and unique gifts! Great customer service too! I love that they had actual…read moreChristmas bags for gifts.

Have a great assortment of healthy dog food, leashes, collars, anything you could need for your…read moredog. The owners are very helpful and knowledgeable. Super sweet. I buy my dogs Dr Harvey's dog food mixture here. I mix this with the protein I make for my dogs. So much nicer than having to order through the mail. Love this cute little shop.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

They deliver my dogs food due to the price of each bag . So helpful to me. Staff are informative…read moreand very helpful.

Excellent customer service. Roseville is fortunate to have them in our community. Thank you Tracy,…read moreChris & groomers!