Pricilla is great! Everytime we come in to have our dogs nail trimmed or a grooming appointment,…read moreshe's amazing! Very friendly, fast and efficient!

Stopped in while my dog was getting groomed (elsewhere). I was able to get a sale deal on some dog…read morefood and some puppy pads... this location seems to always busy but always stocked with a good variety and availability of items. I like the ease and quick check out - they also have a great selection of fish and other aquatic items.

We love Douglas Feed! With two dogs and a whole cattery of Ragdoll cats, we buy an absolutely…read moreridiculous amount of pet supplies , and Douglas Feed is one of our favorite local places to shop. They have a fantastic selection, including higher-quality foods and products that can sometimes be difficult to find elsewhere. I especially appreciate being able to actually walk into a local store, look at different options, and find products for our animals without having to order absolutely everything online. The staff has always been friendly and helpful, the store is well stocked, and I love supporting a local business. When you have as many animals as we do, you get to know your pet supply stores VERY well. Douglas Feed is definitely one of ours! PetSmart

My families favorite place to buy fowl, feed our suburban farm family-pets, and staff is amazing…read morehere!

I used to have to go all the way to the one on Greenback, but this is way closer to my house. The…read morepeople who work here are always excited and eager to help customers and their furry friends that walk in the door. I always bring my golden retriever, and snacks are always given and appreciated. But this review is mostly geared towards the dog wash. (I've never had an issue with any other product I've purchased from this location. Everything has been great, and gobbled up with quick enthusiasm.) I've used the dog wash at this location before, so I'm familiar with it. Pop the token in, select the shampoo button and away we go. The sales gal even made sure that it was disinfected before my dog got in. Much appreciated there. My problem came when there was barely any suds on my dog. Like, none. Same for the conditioner. The instructions say to scrub by hand then rinse off with the nozzel. I couldn't, it was like there wasn't any soap at all. I rinsed him anyway, used some of my own towels I brought to sop up the water on him, (I always do, his coat holds so much water), and then I put his leash on and walked him back up front to tell the gal what was happening. I don't want it to seem like I was "ignored", she addressed my concern, but made the excuse of "hypoallergenic soap doesn't really have a strong scent." So, we returned to the room, blow dried, and came back up to the desk to pay. Another employee was there now and asked how everything went. "Not to well, I don't think he's clean, there wasn't a lot of soap." To which he replied "well, it's a low flow." Low flow. I honestly feel like I paid $15 to get my dog wet and blow dry him. (I disinfected the tub myself before I left the room and honestly found more suds in the disinfectant than the "shampoo" option to wash my dog.) Fine. I feel like I was brushed off. Too bad, because I was actually looking to get some more dog treats while I was there today, but no thanks. I'll go to the other location in Citrus Heights and purchase what I need there. Thanks for having a clean store and a huge selection tho. The store is very well stocked and has so much for both cats and spoiled dogs.

Today I saw Ron help several older ladies and carry large bags of dog food out to their vehicles.read more

I love the one in Sacramento off Fair Oaks - today I was in the fountains location and they seem to…read morebe short staffed - there was no one to ask of anything - one girl who was carrying a basket for an older lady who eventually ended up at the cash register and waited on her while I continued to wait in line - no acknowledgment by her either - I found this strange and unappealing as a customer - not sure I'll be back to this location - the fair oaks location also always offers feee samples - this location may as well but the staffing is to short for them to address or offer it unfortunately

Very Disappointed With the Service…read more We first brought our puppy here for her first vaccine, but no one explained to us that she needed to return for a second vaccination. We only found this out when we brought her back in July for her rabies vaccine. At that appointment, we were told that her first vaccine had already expired and that we would have to start the vaccination process again. She received her first vaccine again along with her rabies vaccine, and we were specifically told that she needed to return on August 6 for her second shot. We registered her on August 3 for the August 6 vaccination clinic between 3-5 PM and received a confirmation. However, when we arrived with our puppy, the staff member told us that she was not registered for that day. This has been extremely frustrating. First, we were not properly informed about the required second vaccine, which caused her original vaccination to expire. Then, after following their instructions and registering for the next appointment--and even receiving confirmation--we arrived only to be told that she was not registered. Very poor communication and organization. When it comes to a puppy's vaccinations, owners should be given clear instructions and confirmed appointments should be honored. I would not recommend this place based on our experience.

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

I used to frequent this store several years ago at their other location prior to the move. I was…read morealways greeted, the store was clean and the staff were helpful. What the heck happened?? I recently went to their new location and couldn't wait to leave. The store smelled terrible, product displays were very unorganized and a mess, the livestock selection was extremely limited, enclosures were not very clean like they once were, and the employee didn't bother saying a single word or even acknowledge me. They lost my business.

They have been taking care of Millie since she was a puppy. Great vibe. Skilled care. I would…read morehighly recommend these folks to really care for your pup!

Great products and unique gifts! Great customer service too! I love that they had actual…read moreChristmas bags for gifts.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

Took my dog in for nail trimming. When I got home, I finished the job. My dogs nails looked they…read morewere barely touched. Paid extra for grinding. They looked pretty jacked up.

They deliver my dogs food due to the price of each bag . So helpful to me. Staff are informative…read moreand very helpful.

Excellent customer service. Roseville is fortunate to have them in our community. Thank you Tracy,…read moreChris & groomers!

Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.