Never again! Ordered the limited edition dozen cut the donut in half I see a piece of hair in the cream. Immediately disgusted pull it out realized it was long and baked/fried into the donut. Tried calling the store no answer was directed to dispute problem online then was asked for full name address phone number email complete hassle.called the store the next day staff relayed my issue to management immediately offered another batch of donuts. The manager never came to the phone. No thanks I just wanted to be refunded for the donuts that hadn't been eaten.left my name and number and it's been 3 days no response. I should have checked the reviews. Gross read more

I absolutely hate this Krispy Kreme. For a business that makes donuts, they somehow can never drop a dozen fresh ones. Even when I offer to wait. It appears to be a bunch of young, lazy people operating this franchise. I feel like everyone looks forward to the warmth and freshness of a Krispy Kreme donut when visiting the DRIVE-THRU! Like come on, if I just want a cold ass donut. I could shopped y'all brand at my local grocery store. Never again bruh. read more

The service here is not good. When boyfriend and I walked in, it was completely empty. We stood at the front counter for awhile waiting for an employee to come to the register to take our order. The employees saw us, but they were busy talking in the back. Finally, one guy came over and took our order. We got the cake batter doughnut, original filled chocolate kreme, and an original glazed iced coffee. First of all, they gave me just an iced black coffee. The guy noticed that I was not happy and realized that he gave me the wrong thing. He took my coffee back and remade it, but he just added a ton of original glazed syrup to black coffee. The description says their iced coffee is served with a splash of 2% milk. I watched him make it, but I saw no milk go in, just tons of syrup. I managed to take a few sips before I had to throw it out--it just tasted like syrup. Second of all, they didn't give us the right doughnut. We were really excited to try the original filled chocolate kreme doughnut, but we bit into it and there was no chocolate filling. I wanted to take a picture and go back, but my boyfriend REALLY hates complaining. Plus, he still ate the doughnut. The only reason I gave them two stars instead of one is that the cake batter doughnut was pretty good (and they got that one right!). I think the employees are a bunch of high school kids working on their summer break, but even a high school student can at least pick out the right doughnut! read more

Employees are rude and unhelpful every time I visit this place. They need better training.

This was probably the worst Krispy Kreme establishment/experience I've had. Most of the donuts were out of stock or have been sitting there for a while. I waited in line for about 10-15min behind one other person who couldn't decide what they wanted and wanted to pay with exact change which they didn't have; they could have pulled them aside to let them figure out their order and their payment. Ordered a variety of donuts, and after ordering they told me two out of the six I ordered weren't ready and wouldn't be ready for 10-15min and would swap them out for donuts that were the same price (which they lacked variety). The donuts tasted old and had little to no filling in most of them. Not going back top this establishment again. On the plus side, the staff seemed somewhat nice... read more

Ok tried this location a number of times ... the location is new bright and pretty squared away. Clean and stocked. The bad drive thru is as slow as it gets. 1 dozen glazed 2 Coffees .. simple order 15 minuets in line No one in line in front of me. Next time I tried to go inside counter girl seemed less than motivated or friendly. Another 10 minuets for donuts ? No one ahead of me !!! While I did have the choice for ones already made or ones , hot off the line. Since hot is always better I selected that option. The donuts were so mis shaped she had a difficult finding 12 similar sized donuts! Today I gave it another time .. drive thru ! No one in line ahead of me! Get to the speaker and order 12 original glazed, 2 coffees! To this I hear NO GLAZED DONUTS! The donut maker over slept ? Oh my!!!! read more

Hot and fresh doughnuts, great coffee comfy seating!! Win win!! Krispy Kreme has won the heart of route 40 in one day! My visit was the second day of opening and the staff is still working out kinks but they are running smooth. While you wait in line they give out free hot doughnuts fresh off the line .. oh yes! You can see the doughnuts being made.. from the beginning through the frying, the glazing to the box! Hot and ready . They have seating throughout the store with tables and chair also a lounge area with 4 cozy arm chairs. Did I say they bring you hot fresh doughnuts while you are waiting ! Lol KK serves a variety of doughnuts , coffee drinks , slushy drinks , milk , tea water but no soda. You can also purchase KK apparel and other merchandise . Friendly accommodating staff, fast service , clean, fresh hot doughnuts ! Win win win!! read more

See all

I don't know if it's me but this Krispy Kreme location doughnut's are disgusting I have been here three times to make sure I wasn't going crazy I would rather eat a doughnut off of the floor first time the guy was rushing me, Second time the donuts were old and hold after trying one I return for my money back and now I want on a Sunday to get the amazing Cinnabon doughnut but that was nasty at this point why is the Location even open that tasted old I put The whole box on the trashcan so disappointing if you are looking for fresh Krispy Kreme doughnut do not go to this location you just be better off getting them from Walmart. read more

I go to the Krispy Kreme on route 40 west on occasion. The donuts look much better than they actually are. For me either way too sweet too much sugar and not as good as Dunkin' Donuts read more

Today was the grand opening of this new Krispy Kreme location! Upon parking, there were two employees outside giving samples of their lemonade chiller and menus. Once in line, the manager was giving people fresh, hot donuts just off the line and rewarding patrons who downloaded their app. While we did order iced drinks, we received frozen which was fine with us, as we were having a hard time deciding anyway. I don't blame the barista, as they were insanely busy on their first day. I had a great experience here and am so excited to come back soon! The employee directing traffic seemed to be having a great time out in the rain and the manager was awesome. The atmosphere was happy and great. read more

See all

When to my very first Krispy Kreme store for their iconic dozen glazed donut. This store is fairly new. What a disappointment when we opened up the box and saw the worst looking donuts!! How can they all look different in size and shape. I thought a machine makes them uniformly?? Well have to stay with DD for now for my future donuts. See photo titled "WTH!" read more

Krispy Kreme - WTH!!! - Donuts Near Me - Catonsville, Maryland

Drove passed, and saw the light was on, and I had to bang a hard U. Parking lot was huge, and parking was easy. When I got in, I saw a huge line and one cashier open, which of course, they could have easily have opened another one and prevented the line from getting antsy (who doesn't get antsy when the donuts are hot and fresh and waiting to be consumed?). After ordering our dozen (don't judge!) we watched someone who could only be described as the glaze goddess, as she inspected the donuts and made the glaze to perfection. She has impossibly high standards which makes ever donut amazing. Donuts were melt in your mouth amazing and if the lights on, you get a free show. What else could you want?? read more

Can't go wrong with Krispy Kreme! Craved these bad boys and yelp'd it and realized it was 40 minutes away... gave 0 shiitake mushrooms and went to get two dozen for myself. No regrets. read more

Krispy Kreme - Donuts Near Me - Catonsville, Maryland

Poor quality and service is the trademark at the location. Just like most Krispy Kreme locations they are always out of some of their promo doughnuts and quality is inconsistent. Let's face it, hot glazed doughnuts are their game and everything falls short. read more

Krispy Kreme - These are terrible looking. - Donuts Near Me - Catonsville, Maryland

Disappointed. The HOT NOW sign was up but we got two dozen cold donuts. -__-. We came in for the a dozen chocolate donuts and a dozen regular donuts. I knew that the chocolate donuts weren't Going to be hot. But when you see three huge red neon signs around the building and on the tall street post that said HOT NOW, you can assume the donuts are .. hot now. Not the case. read more

I hate to see such a beloved originator of fresh doughnuts go down like this. The last visit, the doughnuts were not fresh at all.. tasted at least a day old. They only accepted cash on that particular day, as well. No reason was given as to why they couldn't accept credit. The visit before that, at 9am, they were sold out of EVERY VARIETY of doughnut, except lemon filled. Please explain why a facility that makes fresh doughnuts was "sold out" at 9am? Smh... read more

Went for the last day of Lemon Glazed donuts... PLEASE BRING THEM BACK!! Unfortunately the hot light wasn't on when my friend and I stopped by, but we still got to experience the goodness of Lemon Glazed donuts! *drool* Service is whatever- they don't have the greatest attitude (their faces were very expressive of their disinterest of being there), which is very different from when they first opened. I want to go back when the hot light is on so I can have a fresh and warm glazed donut in comparison to their already-made cold donuts. read more

So.....Hot doughnuts now totally wanted to try them. It would have been my first time received fresh warm deliciousness of the belt but sadly I didn't receive that instead I received refrigerated and one partially cooked doughnut. When I initially ordered at the drive thru a apple fritter, cinnamon pie, a lemon filled doughnut and frozen lemonade. I was told that they did not have any apple fritters but when I pulled up to the second window I was told that they thought they were out of apple fritters but they have them. So I said "please throw one in the bag" horrible mistake the uncooked dough was not a pleasant surprise. The cinnamon doughnut was poorly made there was an overwhelming amount of spice and taste nothing like cinnamon pie. I attempted to wash it down with the lemonade and the sour was so intense it hurt my throat so I just threw everything away. read more

Krispy Kreme - Cold uncooked apple fritter, lemon filled, cinnamon pie - Donuts Near Me - Catonsville, Maryland

Just your standard KK. Even though the light was on and the line was long, our donuts were not hot. This is pretty catastrophic. We even asked the young lady at the drive thru if our donuts were hot and she said, "I think so". That should have been our clue. I also ordered a limited time lemon glaze donut and what did they give me - lemon filled. Yuck! So I had to turn my car around on rt 40 at 10 am (nightmare). I went inside for my warm donuts and correct lemon donut. When the worker came out in her bonnet, I was appalled. They corrected my donuts and received the kind advice about leaving the bonnet at home. read more

Krispy Kreme - Donuts Near Me - Catonsville, Maryland

See all

I waked in the restaurant behind a gentleman and waited a few feet behind him. Another woman walks in and they take her first saying well she has a mobile order. The one employee states well she has a mobile order when the guy in front of me asked why she was first and another lady in guessing the manager starts shouting "there's too many people in here you need to go outside". Come to find out the guy in front of me had a mobile order as well. There was no apology to either one of us and there are no signs up communicating saying how many people can be in there at one time. There were 5 customers. Set up tape on the floor for 6 feet or post some type of signage about what you need customers to do. It's not clear and unacceptable to just start shouting especially when I haven't even talked yet. read more

If I could give it less I would Extremely rude Extremely unprofessional all with capital letters. We went what was listed as first responders day my Off Duty LEO Husband with all His credentials and me with mine medical WERE NOT SERVED with the light on the reason given we don't Serve after 830 without uniform on Mind you I'd cards badges. Can we still be served without the discount the answer oh we just about to close it's 830 the sign read 9 for Covid shameful and shameless employees that don't really want to work and Corporate office or the general manager needs to read these rating read more

So disappointing and it's the only one in the area. We got coffees this morning and I kid you not it was hot water with cream. I've never been given a coffee that was this diluted in my whole life. Service then gave me the wrong donut, and when I opened the donut it had almost no cream in it at all. All around disappointment. Turning around for a refund. read more

Was in the area...I always stop by a Krispy Kreme when I see one... This just open in the past year....I think it was a McD here before... Good: New design/ nice interior Cool bar stool area where you can watch the donuts being made Staff : ok....not overly friendly Bad: the donuts were not pippin fresh....disappointed Seemed it's been on shelf for a bit Also, there is no plastic utensils ....fork /knife .... Young toddlers need the donut cut up to eat it ... Get some Utensils Tip: Ask the server for the fresh made donuts...whatever the donuts they are making at the time ...Just get those...nothing beats a fresh made donut read more

My boyfriend told me a story about how he used to get Krispy Kreme with his mom when he was younger. He liked how he could see the donuts come out of the oven. He told me we had to get there when they opened because the donuts would be fresh and hot. They donuts were ice cold. Very disappointed. The employees made us feel like like they wanted to yeet themselves. Do better read more

Donuts was made freshly at the store. It is always a fun experience to watch the fluffy ring shape dough floating and swimming in the oil, get browned then glazed right in front of you. We ordered 6 different donuts but ended up getting two apple fritters instead of the nutty butter one. The dough taste airy and fluffy but the flavors were okay. some of them are just a little bit too sweet for me, so instead of tasting the chocolate or strawberry flavor, I got more of a sugary taste. Our favorite was the Chocolate Kreme Custer donut. You can do drive through if you don't want to sit down or in a rush. Huge parking lot outside the store is always a plus. read more

Fresh warm glazed donuts! Tried the glazed and the raspberry filled donuts, both were delicious. Had to stop myself from getting a 3rd donut. Coffee is decent but the reason you go to Krispy Kreme is for the donuts! A little cramped inside and the drive through is still packed. Went inside and the line moves quickly. read more

Customer service is subpar. I recognize any given night staff may be overwhelmed or tired. On a slow night with virtually no one in the drive through and even fewer folks inside, there is no reason to be rude to customers. Fix the attitude, no one is putting you out by ordering doughnuts from a doughnut store. read more

Pitiful! Don't let this location fool you with Krispy Kreme in its name. The donuts at Walmart or a gas station probably taste fresher than the ones they serve here! I got the saddest box of Assorted donuts they were flat, lifeless and poorly frosted . Also when I got there on a Sunday they had no glazed donuts at all and told me to come back in an hour or longer. Its not worth he trip and the staff doesn't care at all. The store itself looked like a bomb went off, it was so dirty and disgusting. I should have walked out. I complained to the company and they are no better! They say sorry its not our standards but thats it. Unfortunately don't waste the trip out there you never know what you're gonna get. read more

Soooo Good! Nuf said Try to eat just 1 Eat only 2 and you've done well 3 and you're starting to weaken 4, you might as well eat more 5, that's an injustice 6...now that's enough of a fix read more

I am glad that you are near. I can have my 1 donut bite for $1.84! The price is higher than Dunkin donuts but one donut would not kill my budget and my belly. read more

See all

When we ordered, we were one of the first customers to wait on some fresh glazed. About 12 people came in after us and also decided to order the glazed as well. And for some reason, they had put our box on the BOTTOM of the stack so that when the first batch came out, the people who ordered after us got their donuts first. The worst part was when they ran out of glazed, EVERYONE'S boxes were filled besides ours. The manager offered us a free dozen, but it doesn't make up for the fact that we had to watch about 15 people get their donuts before ours. We waited almost 30 minutes. read more

Just went through the drive through. They said they have no hot donuts despite the sign being lit. After several minutes, the sign is still lit. False advertising. This has happened several times. read more

Krispy Kreme - Donuts Near Me - Catonsville, Maryland

This place is so misleading or is the Catonsville location, the real truth of what's become of Krispy Kreme. You walk in and all those lovely donuts of various toppings, fillings - all lined in a row, staring at you, beckoning you to try every last one. You must not resist temptation; you are, after all In A Donut Krispy Kreme bakery. But as I glaze (oops, see the pun there) over the donuts, something looks different. Yes! They've shrunk or maybe I've shrunk; I dunno. I purchase my standard boston cream - chocolate iced, custard filled; I can never resist - though in this scenario; I should have. My donut was the saddest of donuts - small in size, a smidge of custard, stale and the choc icing, flipped off like a wig - eeww. Mind you, I've been to this Krispy Kreme on several occasions and even when the sign said "HOT," my donut is not. Hopefully, this is Catonsville location and not what has become of the beloved Krispy Kreme franchise. read more

Pretty bad. Coffee tasted burnt. Took 15 minutes to get half dozen donuts.. only one other customer at time. (These we're not special made to order) Every time I come here something is wrong.. can't take credit cards, all out of donuts.. wait .. don't you just sell donuts?? Seriously something is not right here. Can't come back to this place-ever. read more

I have gone to this location twice because I received the hot light notification and the donuts were not hot or even warm. I like to bring my team at work hot donuts. The first time I received the cold donuts, I didn't say anything. On this past Saturday it happened again, and I said enough. I asked the cashier, who was very nice, was there a reason why the donuts weren't hot? She said, oh I made sure they were fresh, but we made them an hour ago and don't have any hot donuts right now. Mind you, to my left, the hot donut light was still on. I ended up getting a refund, the manager was polite as well. It's ok if they aren't going to have hot donuts, but don't mislead consumers with the hot light notifications and just give people cold donuts and assume they are ok with it. read more

TERRIBLE SERVICE. This is one of the places when I say terrible customer service it is horrible. The girl who worked the drive thru in January 23rd at 3:35 pm was completely rude. If I'm ordering donuts why are you asking me how many in total I'm ordering ??? as many as I want I don't know the specific number it's no way you can't click the donut and how many the person wants then she has the NERVE TO GET AN ATTITUDE which is my problem. I ended up not even getting my order literally left the line because what the hell is the point now read more

Every-time I've came here Talea has been at the speaker. For someone who is a "supervisor" this is NOT how you treat a customer. I pull up through the drive thru & she is rushing my order & being very disrespectful. I've worked in customer service for the last 10 years. It pays to be nice to someone. If you don't like your job go somewhere else. Do not come here if you want to be treated like shit! read more

I just came here for the valentine donuts no less than 2 days ago. The donuts were extremely stale, (I was there at 9:30AM). I had to throw away 1/2 of them because no one wants to eat stale donuts. Will stick with Dunkin' Donuts. They're always fresh. The cashier girl was nice but seemed very confused and in a rush. Not good if you want to have better ratings for your store. read more

As I got to the front of the line the cashier said, " just give me one sec," and walked off. I waited for five minutes but he never returned. (And it was a real five minutes, not a customer standard time five minutes.) I left. The people behind me in line left also. This is the only location near me, so I've been here three times. Every time the service has been lousy. read more

0 stars. I am a healthcare hero working during COVID-19 and I tried calling this location MULTIPLE times to place an order for delivery to my hospital/job. No answer. Very disappointed. I called the Crofton location and they answered immediately and tried to provide me with an alternative phone number but only had the same number listed on the website. So I called again, multiple times with no answer. read more