I'm not usually a fan of glazed donuts because they are just too sweet for me. Except for Krispy Kreme! I only go when they have their "hot" light turned on to get the fresh donuts off the line that are still melt in your mouth warm. Few things on this Earth are better their fresh glazed donuts. It's also fun to stand at the window into the kitchen and watch how the donuts get made. read more

They have a special and advertise the crap out of their Easter donuts so I go to get some they don't have ANY of them -not 1, and they won't have any more for 3 hours, um what?!?! So disappointed read more

We went to this Krispy Kreme today, to participate in their donuts for good grades program. They give school kids one donut per A in each major subject, like English, Math, etc., up to 6 donuts per child. My younger daughter doesn't get letter grades yet, but the "Meets/Exceeds standards" counted. Each of my girls got their 6 donuts, and I was about to purchase a single donut for my younger son, who didn't have a report card yet. The woman behind the counter was very generous and gave my son a donut of his choosing for free, so that he wasn't left out. It was very, very nice of her, and much appreciated. My son felt very special, and was included in the fun that his sisters were having. I would have paid for it, but the woman behind the counter wouldn't take my money. I was impressed. This location is very clean. There were no dirty tables, the glass door had no fingerprints. There were plenty of the fun paper hats for the kids to choose from. They didn't have a water fountain, but they had a Carafe of water for those who wanted it. That was nice too. While the hot and ready light wasn't on at this visit, we always love to watch the donuts come down the conveyer and go for a swim in the glaze when we can. The kids enjoy that. AND the fresh from the glaze donuts are AMAZING! read more

Love Krispy Kreme unfortunately Xavier has to be the worst customer service guy. No smile no customer service and when we asked a question he was impolite. No just fricken RUDE. Come in if Xavier is not here. Or not at. All. !!!!!!!! Xavier get a personality or go work in a mine where you don't have to engage people because you are not good at it at all . read more

If I could give a zero out of five stars for this location I would, and for this visit. I tried to make a pickup or even a delivery order from this location. I was unable to select the location I wanted, it would move it to a North Carolina location. When I tried to switch it back to the one I wanted it would not allow me too. I even called the location 4 times to try to see if it was the online perform I using but no answer at all. I checked hours with the message of the phone call and the website. The store is open but I guess no one could be troubled to answer the phone. I am very unhappy and will not be going to this location again. I was going to use one of the deals ending today, but I can't seem to get my order through, so now I'm going to go to a different location and taking my business to them instead. Even though, I live closer to this location versus another one, but I guess it's worth my time to drive to a different location to have better service provided to me and my family. I normally have no problems with this location, I don't know if it's just the staff today or what but I am not happy about this at all. read more

Best donuts I've ever had!! Glazed donuts were amazing, and they taste and loon perfect. I would always recommend, especially against Bosa Donuts. read more

This place is discusting there have been flies in donuts and hair in Kreme some of the employees in the back don't even wear gloves when touching the donuts. It's just the most unsanitary store I highly don't recommend it read more

Stopped on a Sunday afternoon to grab some glazed donuts guess what they have no glaze donuts every flavor but. How is that possible?? Machine wasn't even running. Ridiculous read more

Little disappointed with how long it took to order etc, get my donuts and they didn't even listen to what I wanted. Basically just threw whatever donuts they wanted in it. 14.00 for a dozen it would be nice to get what I actually ordered. read more

Ridiculous, no original doughnuts available - at prime time! This business could use some better management.

Rude people give us the wrong stuff didn't ask if you know what i mean we want receipt. There was people cutting in the line like. They did not get one thing right. No straw nothing. read more

I went to the store late and didn't expect much but met this great guy. Huge shoutout to Logan, he was very helpful and super kind. Good kid, he deserves a raise. read more

Friendly staff. Maybe one bad interaction ever. Very patient and helpful. Quick service. 4/5 because they are seriously slacking on their hot glazed! Miss those days. Miss the cotton candy donuts, but the Halloween donuts are cute and delicious :3 read more

Well, I've noticed that I tend to use this app just to warn others of the bad experiences that I have encountered with businesses. NOT TODAY!! I would like to take a moment to give a shout out to this Krispy Kreme location and a specific employee named Laron! Management at this location is lucky to have this gentleman as their employee! Laron recognized that we weren't 100% satisfied with what we ordered (from across the room I should add) and he came over to our surprise and beyond rectified the issue without us even having to say a word! Way to go Laron! You're a prime example of what great customer service should be like! Attention management or corporate: This guy is 100% management material and should be rewarded and recognized for making sure your customers are happy and satisfied with what you sell!! read more

We did a fund raiser for our elementary school and Krispy Creme gave us a discount on their donuts to help out. They had the donuts hot and ready when I arrived and cheerfully loaded all 15 dozen into my car. The donuts were great but the service was exceptional! read more

I have to say I was impressed with this location. It was clean, busy, and staff seemed friendly. My only peeve was that we waited in line because they only had one register. I think they should have opened another so we didn't have to wait to pay. They had the staff to do so. read more

So. Amazing. All of my dieting dreams are ruined & it was totally worth it. I do wish they would honor RetailMeNot.com promotions.. I'm sure they'd get a lot more business if they did. read more

My son loves Krispy Kreme donuts. They always make a good item to bring to class or scouts. read more

Krispy Kreme - Coffee & Tea Near Me - Mesa, Arizona

Always warm and delicious! I ordered through UberEats, but what I wanted wasn't on the menu. So I called and they said to write what I want in the notes and they'll be sure to make sure I get it! And they were right! Great staff! read more

The best Krispy Kreme ever! The cashier Jenna was so helpful and sweet. Love love love the customer service. I'll definitely be back!

You generally know what you're getting from Krispy Kreme. If the neon is blazing, you can count on a hot, fresh glazed doughnut, and on your birthday, you can get ONE free doughnut. I'm bothered that they don't do a price break for a 1/2 dozen donuts. Krispy Kreme 6 assorted donuts x $1.30 = $7.80 BoSa 6 assorted donuts x $0.89 = about $5.00 (With their price break) Krispy Kreme is good, but it's not worth paying an extra 50% premium for small orders. read more

What a bust!!!! We drove clear across town (there are no stores close to our house) to find out that they weren't making donuts! HUH??? We literally got a coupon in our email saying that today a box of Original glazed were $5.99 today and tomorrow only - So we drive ALL the way there for some idiot to tell us that conveniently "today" during the sale they're cleaning their machine. You clean your machine the same day you send out an email advertising that donuts are on sale???? Who is the genius behind that well thought out plan?? Don't misunderstand me, I don't mean they were cold , i mean they literally did not have any donuts!!! Why even open??? Total false advertising. Went to Bosa read more

Service was fast and courteous. Price is high but doughnuts are always fresh and tasty. It is a great indulgence every once in a while. read more

Krispy Kreme - Cool box! - Coffee & Tea Near Me - Mesa, Arizona

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Went in 2 hours before close, and the display rack was 80 percent empty. What kind of doughnut shop doesnt stock their most popular doughnuts? Especially 2 HOURS BEFORE CLOSING?? I asked the employee if they had anymore of the preme filled doughnuts left (you know, the ones KRISPY KREME is known for) and she smugly said "nope" as if she didnt want to even serve us. All I can say if was a supervisor of a doughnut shop especially one as popular as this particular chain I'd make sure we were filling the trays when they go empty. I'd recommend any other doughnut place, especially one that employs people that can actually do the job they're hired for, making doughnuts, and aren't so smug and rude. read more

My friend just recently moved to Arizona and wanted to have Krispy Kreme. With her never being there before, we had some difficulty ordering. The girl over the speaker originally told us to take our time, little did we know she was eventually going to become very impatient and passing our order off to another worker. She then treated very rudely once we approached the window. Alan, the coworker who took over was very kind and patient. Won't be returning and a horrible first experience for my friend! read more

Happy National Donut Day! Well, I thought we would celebrate at work today, so I ordered 4 dozen mixed donuts through GrubHub. They were scheduled to arrive at 8:30 a.m. That was a perfect time because our leadership team had a daily meeting from 8:30 a.m. - 9:00 a.m. and my team members take break at 8:30 a.m. too. I sent a message to the team that there will be donuts waiting for them at break and told the leadership team I would be bringing donuts into the meeting. Well, here it is 9:30 a.m. and no donuts. I went online and it says that Krispy Kreme had canceled my order. There was no attempt to reach me, or explain to me why. The kicker is that I have to wait 3-5 days to get refunded. I guess Krispy Kreme doesn't care enough about their customers to let them know what's going on? Going forward, I will be switching our donut days to Bosa. Sorry K-K, I love the taste of your donuts but the customer experience is equally, if not more important to me as we are a service provider as well. I hope you can use this review as a training opportunity. Good luck in your future! read more

The donut variety is good. The service is quick. Employee by the name of Alexis is super friendly.

We love Krispy Kreme. Ordered the birthday special online Friday afternoon. Picked it up with no problem, but went to look at my bank account and see 1 charge and 2 pending charges on my account for the same purchase. Have been trying to get a hold of the manager at the store, but their phone isn't working. I happened to have an employee's number as they had to call me because they didn't have a couple donuts that I ordered. Called that employ & asked to get a message to the manager. I have not heard from anyone yet... read more

Employees confused, the cashier was very anxious to leave for her other her other job. Tottally mayhem!!! This happened on national donut day!!! The donuts are NOT what they used to be. No density in the donuts, too sweet, and too expensive for a dozen. We will not be to any Krispy Cream. Ever. Boss is on the Top. read more

I love your Donut's but the coffee is a disappointment. Every time I order a coffee it tastes like water with a tiny bit of coffee. Please do something about this! I love going to Krispy Kreme but not for coffee read more

I'm a senior in high school and I waited in line for 30 minutes for their free dozen promotion just to be told that they were closed even though it was 25 minutes before closing time. They offered a promotion that they couldn't fulfill and were rude when telling us they were closing early. The customer service was absolutely terrible. read more

Yummy delicious warm donuts. Gotta go for the glazed!!!! Kids love watching the donuts being cooked. :) read more

usually i go to bosa donuts but today i decided to come here....and it was the best decision i have made all day!!!!!!!!!! absolutely amazing, warm, and delicious!! love watching them make the donuts. also the employee skyler was a model employee! give that boy a raise read more

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I purchased the 365 card back in May. $20 to get a free doughnut every day for a year, what a deal! Today there was a sign saying that new management was taking over and they would no longer be accepting the 365 card effective October 1st. Boo! Not honoring your contract means you lose my business. read more

What a joke! It's 4:30 AM and I went through the drive-through at Krispy Kreme's because it's the only thing open. Being that it is 4:30 AM I am in serious need of coffee right now. So I go through the drive-through and I pull up to the menu. There is a paper sign taped to the menu stating that because of machinery malfunction they can only serve glazed doughnuts. Fine. That's usually what I get anyway but lame for anyone who wants something different. Then when I put my order in for a large latte I am told that they cannot make any lattes because their machine is down. Okay, very inconvenient. I asked if they could make any iced coffee drinks at the moment. She said they don't have coffee right now it'll be seven minutes. Absolutely unacceptable! I drove off and found a QT. read more

The manager, Kaitlin, is extremely rude and disrespectful! I love Krispy Kreme Doughnuts but I will drive the extra miles to another location rather than having to deal with the employees at this location! read more

The issues I had were immediately rectified in a quick professional manner. The store manager Nathan and then Liz were complete professionals and I was pleasantly surprised with their understanding of true customer relations!! read more

What!? I drive far to get to this place and the light was on but my doughnuts were not even warm let alone hot. Such a disappointment. I've been told if the light was on they HAD to give you fresh hot doughnuts. Instead these felt more like yesterday's. Right after I told my children that these would be the best doughnuts they ever had - they even agreed not to get their favorite sprinkle covered doughnuts in favor if what I claimed were the best doughnuts ever ... epic fail read more

What shitty service! The girl taking my order was rude, acted like taking my order was an inconvenience and was constantly interrupting me. She then rattled back my order correctly, but must have input it wrong because they got it wrong at the window and on the ticket!! So I left with out part of my order bc I didn't want to wait any longer nor did I want to wait for them to charge my card yet again. I'll stick with BoSa donuts which are better and not such a price ripoff. I should've read the reviews first bc now I see others are disappointed in this place too. And I just bit into one of the donuts. Stale. Great. read more

We had dinner next door and wanted to get some fresh donuts for breakfast. We do also like Dunkin Donuts but they only baked the donuts once a day. My kids enjoy watching the donuts being made and wearing the paper hats. It was 9 PM on a Tuesday night. When we came in they were making pink donuts for Breast Cancer Awareness - great! I asked one of the workers near the machine if they had a flavor or where just pink in color. She said just color. My three children stood by the window and watched the machines. My husband and I were the only ones in the lobby waiting. There were two workers waiting on people in the drive-thru. They both ignored us. After a few minutes my husband took a seat. Another woman came in the front door and stood near me. Still no one even told us that "they would be right with us". The woman and I commented that they wait was ridiculous and no one had acknowledge either of us ....still. As the two workers filled their boxes near where we were waiting, they didn't even take two seconds to smile at us or tell us ANYTHING. The small female server (with a few piercings and tattoes) yelled at someone in the back. The Manager came out and we figured maybe he would help us. He went to help the three workers in the back and started putting donuts on trays. The "chubby" worker finally came near us. Without saying, "hello", "sorry for the wait", smiling or making any 'eye contact' what so ever she asked to take my order. I wanted to select a dozen donuts. I gave her my order swiftly ....AS I HAD PLENTY OF TIME TO MEMORIZE IT. She asked if there was anything else that I needed. I said "no" and paid in cash so as to get out of there more quickly. She didn't offer me a receipt or I would have mentioned her name in this review. I guess next time we will use the drive thu window seems they seemed to be the priority customer at this location! read more