I went in for mobile pickup on 6/13/25 to pick up 2 dozen donuts. The employee named Nicole was supposed to help me but instead asked the guy behind me what was the name for the order, She went to pull his order and returned, gave him his order even though he was behind me, then proceeded to do other things, completely ignoring me. She never returned to help me. Another employee ended up helping me but when she packed the first box of donuts and closed it she then proceeded to put on gloves to pack the second box of donuts. They should get people who want to work. read more

625am 12:24/25 I managed to arrive behind two other persons who both received a sample donut right upon entry with warm greetings. I come in to pickup someone's order, no greeting for me until all other customers were served and then they offered sample donut as I am walking out the building. Sad this happens. The employees don't even fully know they did it, it was so natural for them. All of them. Smdh sick. read more

Wonderful service...Greeted upon entry, workers are very friendly and helpful. Donuts are fresh and warm off the line. Will return

Leap year special! Employees are amazing. Great energy and smiles! Thanks Noreaga and the rest of the staff. Stay safe and keep the positivity going! read more

Krispy Kreme - Donuts Near Me - Ontario, California

Had cravings for donuts at 1am. 24 hours drive thru, yeahhhhh !! No line???? That's crazy !! Got to the order intercom and order taker /cashier staff was so sweet. I inquired on their specials and she was so patient explaining to me their special of the Double dozen : 1 dozen glaze and 1 dozen assorted with a drink for $30.99 My all time fave is the maple glazed. I ordered 8 of those maple glazed and 4 chocolate iced custard fill which made up my assorted. A lot to share with my grandkids, for sure. Thank you Jenny for making my drive thru experience a pleasant one , your service with a smile!! read more

Krispy Kreme - Assorted - Donuts Near Me - Ontario, California

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Great beautiful donuts. Quick service. Cannot go wrong with classic dozen donuts. Drive through donuts, hell ya!! read more

Krispy Kreme - Donuts Near Me - Ontario, California

We waited 20 minutes to order. There was no line, it was like a free for all. It seemed there were only teenagers working there. There were plenty of workers. But no one seemed in a hurry to get your order. Finally when an employee took our order he just left it there. I asked another employee if there was only one cashier and she said yes. Eventually another employee checked us out. I would never go there again. Horrible customer service Get your stuff together Krispy Kreme. read more

I had some fresh glazed donuts last week when I came here in the evening and they were delicious. My only complaint is that the drive thru took longer than going inside. It took forever. read more

Krispy Kreme - original glazed - Donuts Near Me - Ontario, California

The manager at this location is so wonderful to deal with. They care about the community and always support our school. Highly recommend supporting good caring business owners! read more

Way overpriced. $16.10 for 6 donuts. Why isn't the tax displayed ? Is this because of tariffs? Was I over charged? Never again! read more

Krispy Kreme - Donuts Near Me - Ontario, California

I never understood the lower views here. Every time I come, everyone's been super friendly and nice. Never have I had an issue and the donuts always taste consistent. I also enjoy their iced coffees from time to time plenty a room and you can always see fresh donuts being made. read more

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Accidentally got wrong count of donut dots so asked if i can add another 10 piece and worker said they ran out so I went back through drive through to get different donuts and the car in front of me ordered a 10 piece and got them. Horrible customer service read more

Omg, RUDE RUDE employ & assistant manager Crystal. They sold me 2 dozens donuts that they were stalled. When asked any fresh ones, they said they don't have any. They also said the donuts were made last night or early this morning!!!!!! When asked for refund, a very RUDE "assistant manager" came out and said "... next time ask for manager, if there is a problem with the order. No apology or anything not even a thank you! I will give them minus 100 stars!!!! read more

It's so funny how expensive something is or isn't js all about perspective. I remember paying $0.50 for a glazed donut from here so many years ago. Today, I paid $18.50 for a dozen assorted donuts, including a couple creme filled and raspberry filled and sprinkle donuts. Some people say that's expensive. But these days, when cupcakes and cookies are going for $3.50 to $4.75 each which would make a dozen of them well over $40, a dozen for less than $20 is not bad at all!!! It's nice that you can still see them cooking the donuts along the conveyer belt. The smells are amazing, all that fried sugary goodness!! They have a good assortment of donuts, as well as coffee and other coffee drinks. Majority of the people working here have RBF. It's quite obvious they don't want to be there. The drive thru line is extremely long. Parking can be quite hectic, but they do have cones separating the drive thru line and the other parking line. But if you go inside, the wait isn't too long at all. Actual donuts taste amazing!!!! Anything fried and full of sugar tastes amazing!!! And it's no different here. They all taste good. The chocolate ones are good. The regular one is good. Creme filled ones are amazing. Even the regular glazed is amazing. Perfect pairing with a cup of coffee. read more

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Obviously Krispy Kreme has great donuts, but I really wanted to shoutout the girl who was working the counter at 9 PM today. Some a-hole came in the store and was upset that he didn't get two donuts before my wife and I did, even though my wife and I ordered before him online. The girl handled that situation with kindness and grace, and was extremely nice while checking us out, even with a difficult customer there. read more

Why they always bitchy here thoughhh Customer service is trash My coffee is cold af read more

Krispy Kreme - Donuts Near Me - Ontario, California

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Apparently the Hot Now light on doesn't mean anything. The light was on, I ordered a mixed dozen and a hot original glazed dozen. I was given the accurate mixed and a hard cold original glazed dozen. So sad. read more

I went in today all the way from another city to get the Harry Potter donuts which were available starting 8/18/25 and they "didn't have them yet". But they had a bunch of advertisement on the outside and a ton of Harry Potter decorations on the inside. read more

#19 for 2021 I'm not suppose to eat these but I wanted to treat myself today on a job well done last year. And seeing those delicious donut offers I get through the emails was a little too irresistible this time. I usually go to the one in City of Industry which always has a long line. I'm glad this one did not. In fact, it has had the shortest lines I've seen here in SoCal. Everyone around here must be healthy. Not feeling guilty. You can't just walk up and tell them what you want. You need to place your order online. Didn't do that. Easy fix. Went back to my car, placed the order, twiddled on my social media a bit, went back out, told them my name, picked it up and off I went. Sounds like lots of steps but it was very simple and easy for the technically advanced. Thank goodness I had my son with me. These fluffy, sugary sweet donuts are what I crave now and then. I was entitled to 2 glaze. I wanted to get the fancy ones but opted for the less sugary ones to maintain a low calorie count. Hah! Well, even during covid customer service was spot on although quick. There wasn't a line but it was pretty consistent seeing customers walk up. So, go to their website, sign up and start getting those notices for special offers, deals and upcoming treats. read more

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Don't get 6 donuts! I just paid $20 for 6 donuts and a cup of coffee. Are you freaking kidding me?! They charged me for 2 3-specialty donuts. It would have been $2 more to get a full dozen (which is still STUPID). #lastvisittokrispykreme read more

Krispy Kreme - Ridiculous charge for 6 donuts! - Donuts Near Me - Ontario, California

Let's be clear...one person inside taking orders. Come on!! Do better. I left ten minutes per group. Wow. Waste of time thanks for making me skinny. Lmfao!! read more

Hot and fresh donuts (if you're lucky)! I don't typically eat donuts since I find them to be too sweet, but the doughnuts at Krispy Kreme are the perfect size for me when I just want a small treat. Sometimes, you will see the machine running, and fresh donuts are fried and glazed. My sister and I were lucky to grab a box of fresh donuts. The donuts were warm, and the glaze was melting off, but the fluffy texture of fresh donuts was everything. read more

Jante was SUUUPER nice! She provided good customer service! The donuts she gave us were fresh and delicious. Her aura was super chill lol we came to try the tiramisu and lemon donuts.i cant wait to come back when krispy kreme drops more exclusive flavors! read more

Disappointed that they had no napkins paper towels or toilet paper. The customer service is great but why wouldn't they stock bathrooms properly. read more

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I really don't understand the Krispy Kreme hype. The line is long. Drive thru line is also horrendous. Their donuts is very airy, not enough "donut breading" for all the sugar that's packed on it. It's only decent when eaten hot and freshly baked, which really only last about a whole 10 mins. I much prefer the mom and pop donut shops. read more

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The big dude that is working the window tonight is very rude and disrespectful and then on top of being rude completely got my order wrong.very distasteful customer service read more

Everyone needs to stop by this Krispy Kreme location, it's clean, inviting, patio seating, indoor tables & child or "inner child" live display of doughnut making in process. Super cool I know children will enjoy it! The patio seating is enjoyable mostly in the mornings, I thought due to how the Sun rises each day. I was happy that they are Fundraiser friendly. This location in particular has sugar friendly Staff I was attended in a timely manner and offered their delights with a big Smile. Parking is readily available and Free! Very close to the 10 and 15 Freeways! read more

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Celeste gave us amazing service. The doughnuts were fresh && delicious. It was busy but we were taken care of fast. Thanks again ! read more

Krispy Kreme - Spring 2024 Minis - Donuts Near Me - Ontario, California

Not sure why I paid extra for specialty donut. What happened to the "gold standard"? Corporate, please visit this location for Q.A. read more

Krispy Kreme - Boston No-Cream - Donuts Near Me - Ontario, California

I tried to order donuts on Uber eats they canceled my order. On the Business Krispy Kreme app as you can see in the photo they have nothing available. Hoping the franchise owner see this and fix this issue. This is too big of a company to have these kinds of issues. read more

Krispy Kreme - Menu ...I guess - Donuts Near Me - Ontario, California

This is probably the only Krispy Kreme in IE, and it's about 15 miles away from my house. We heard about the 2020 Graduate Dozen and was excited because we were graduating college seniors that felt like we deserved the pick-me-up. We got there around 5pm and the line was pretty long but we waited max 50 minutes. For those that don't know, if you bring any graduation paraphernalia that shows 2020 on it (we brought our grad sash), then you get a free dozen of grad donuts. PERIOD. We arrived at the window after waiting for almost an hour. The lady at the window was speaking with her mask on so it was difficult to hear but she said that in order for us to get the grad assorted donuts, we had to pay for a dozen glazed ones. We just went with it because we already waited an hour. We pull into the parking lot and open the box, only to be disappointed. The box did not look like what was advertised and we PAID for it. We get back home and I reopen the article that talks about the promotion. Nowhere in the article does it mention that we are required to purchase a box to get a grad box for free. In addition, there was an update in the article which said that due to the overwhelming demand for the grad donuts, they'd replace them with their classic glazed donuts. Again, we were not required to purchase a box so what the heck was wrong with this location just charging people? Also, the promotion says it's valid on May 19th for the free donuts but my friends the night before at around 11:30 pm were able to get some. I did not know that we could've gotten them as early as the day before. This location handled the entire promotion poorly. We would've understood if they just told us that they ran out of some of the decorated donuts but instead they decide to give us a hastily assorted set which was filled with donuts we didn't even like. Such disappointment. read more

I went through the drive through and the girl was very unprofessional. I had the receipt but accidentally threw it away. I think her name was Evelyn but I felt very rushed and unwelcomed when ordering. I ordered 3 regular glazed. I come up to the window and she already looks like she's in bad mood, complaining to her coworker. She slams the window open and tell me the total and I pay and she slams the window. She tries to hand me the order and tells her coworker "this box is fucked up". Her coworker reboxed it in a bigger box and she snatched the box, shaking it and handed it to me very rudely. I initially went because the hot sign was on and I got mine cold. I understand people have bad days but this was a terrible experience. read more

Pretty good Krispy Kreme location here at the mall. I remember the day they put up this donut shop out here. I actually like the fact you can watch all of the donuts they cook for you and prepare for you. Nice place inside the mall to go to and kick it at. We purchased some donuts, and they are sweet sweet sweet. I had not been here in a long time. So it feels good to have visited here again. I wont be gone long anymore. read more

Yum-Yum, gimmie some doughnuts! Decided to stop by because I got a coupon for $3.00 glazed dozen. (When u buy a dozen assorted Limit 4 @ $3) Store/establishment: well kept clean and tidy. Employees: friendly and helpful.The employees were giving everyone who had kiddos a free doughnut. (Which was really nice) The line wasn't bad @ all. I was in and out:) I bought 2 assorted dozen and 2 dozen glazed. Got the glazed for the hubby to take to work. #score nobody knows I only paid $6.00 bucks for them;) The doughnuts are pretty good. I personally like the glaze ones and the simple maple the best. The other ones are a little too sweet for my taste. Same with hubby he likes the simple ones. Now the kiddos like them all! Overall: great spot for some sweet treats! They even have a drive-thru for those days you just want a hot doughnut without having to get out of your vehicle ;) or Pjs Lol read more

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Came here for my Mom's Birthday (she was looking forward to it) to see if we can get some kind of free donut for her Birthday. The employee Miranda called her manager. (Honestly as a person who knows a lot about retail and business) this manager was not a good manager. Customer service is #1. And she was basically telling us you can't get a free donut (one donut!!!) for your birthday if it doesn't come from your rewards. Seriously women! Give my mom the FREE FRKEN donut women!! Geez!! Manager knows nothing about professionalism and customer service. My mom was freaking out & stressing about the whole thing because she didn't understand the manager; she doesn't know about smartphones well. So.... THANKS KIRSPY KREME FOR RUINING MY MOMs BDAY. :( seriously.. manager didn't even tell my mom (her customer) Happy Birthday (at least!!!!!!) read more

Don't forget to sign up for their rewards for your free glazed dozen donuts for the month of your birthday! best fresh fluffy donuts, ever! this place is rarely busy (at least everytime I come here). The staff are attentive and helpful.. I always ask for the extra fresh glazed donuts and they are happy to provide! Thank you to the staff!! love coming here just to see the new flavors they come up with. read more

I ordered and paid online through the App for delivery. Was notified my order was picked up and on the way and was given the contact info of the delivery driver. I then received a text from the delivery driver that he was not happy with the amount I tipped and I was then informed my order had been canceled. I contacted Krispy Kreme and was told I was speaking with the manager, whose name i was told was Vanessa. She was the rudest person ever! I explained it to her at which time she basically told me that she had to contact Doordash to find out what happened first and that if I didn't get a refund by TONIGHT, to call back. Are you kidding me - TONIGHT? It was 9:00 in the morning! I was livid. First of all, I ordered from Krispy Kreme, but door dash. As a manager, I expected her to first off all apologize for what happened and assure me another driver would be assigned to deliver my order. But she wanted to raise her voice and argue with me. It was obvious that she didn't appreciate my business nor care about my experience. I know they have alot of business so losing one customer won't hurt them but as a business, I wouldn't want a manager that handled customer issues in that manner. I was emailed and informed I would get a full refund afterward, however it would take several days to get it. Unacceptable. Krispy Kreme won't get anymore of my business - and they can thank NOT DOORDASH, BUT VANESSA, THEIR MANAGER, for that. read more

Overall: 4 stars. Taste: 4 stars. In college, I tried one and disliked the fact that the donuts were too sweet but now many years later, I actually don't mind one of these donuts every once in a while (like every few weeks! lol). We try to stop by whenever we're in Rancho Cucamonga or Ontario but it doesn't seem to matter the time of day, the drive-thru lines are always so long like 7 cars wait. However, when we do beat the crowd and there's maybe 4-5 cars, perhaps when we've come before dinner time to beat the after-dinner dessert think-alikes, I do try to save by using a gift card (from some deal purchase) combined with their email deals like today's (Double Dozen Doughnuts for $15). Also, give them your phone number for Rewards (points eventually add up to some free donuts or coffee etc). Price: 3-4 stars. I think a couple weeks ago, we were craving some Krispy Kreme and no specials were available so we paid $9.xx for like 6 donuts! Since donuts at our nearby mom and pop shop is about $1.10 or $1.20 each, the donuts here at Krispy Kreme is more expensive so I definitely recommend signing up for their email offers. read more

Krispy Kreme - Sign up for their email offers - Donuts Near Me - Ontario, California

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Thank you Joanna Great customer service and delicious donuts Service was good cashier was nice and polite read more

Located on 4th street Every time I come here, there's always a line which to me that's a good sign because everyone loves their donuts. We waited about 20 minutes to get up to order. Ordered: Spell book Halloween decorated donuts $16 Get another glazed donuts for $1 Picked up my free Birthday donut (Nee York Cheese) My family love these donuts! Each donut is a bite of heaven! read more

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