Some places are overhyped... and then there are places like The Crispy Chick that quietly…read moreoverdeliver. Came in curious, left impressed. I started with the tenders, and they immediately set the tone..crispy, golden, and actually seasoned all the way through (not just relying on sauce to save them). Juicy on the inside, crunch that holds, and flavor in every bite. This is what people think they're getting at chain spots, but rarely do. Then came the sandwich & and this is where they really got my attention. Same perfectly fried chicken, layered on a soft, sturdy brioche bun that didn't fall apart halfway through. Balanced, flavorful, and clearly not an afterthought. If you're a sandwich person, don't skip it. The sauces? Worth exploring. They're not just there for decoration & they elevate everything. Now for the honest part: fries were solid, nicely seasoned, but not the highlight. And I wouldn't recommend delivery..this is a "eat it fresh or you're missing the point" kind of place. Service was quick and friendly, and the vibe is simple, no-frills, and focused on doing one thing really well. Final take: Cleveland has a lot of chicken spots, but this one stands out for flavor alone. It's giving underrated gem energy. Pro tip: go in, order both the tenders and the sandwich, grab extra sauce, and don't plan on sharing. Woman owned business as well & they give you a thank you card instructing you to contact the owner directly if there's anything wrong with your order.

Heard a lot of great things about this place and decided we had to put it on the list to try…read more Tonite was the night. Little place. Active drive through and a handful of seats inside to sit. It was cold in there. We both got something different. I got the 3 chicken tender meal and Kathy got the chicken wrap meal. Both come with fries and a drink and garlic bread. The chicken tenders I got were small but I got a lot of them. 2-3 bites and they were gone. Not sure if that's normal or they are larger too. They are good. They have a house sauce that's like canes sauce. Not too much breading. Really good. The fries are seasoned. Also good. Kathy liked the wrap and could only eat half of it. Overall, good first impression. Food hot and good and good portion. Service was good. Prompt and we got everything fast. Ate inside. Handful of tables. Place was clean. Good experience I'd go back and recommend.

Came before Cavs playoff game & luckily pretty slow at 6 pm. Large dining area but it's a bit…read morerough. Looks like it needs a sander to clean the floors. Ordered in app to get bogo promo. Took about 15 mins to get 2 sandwiches & 2 sides, so a lot slower than potbelly / chipotle type places. Chicken Shack was decent since I added extra toppings. For $8 I think 2 fast food chicken sandwiches would be preferred over this one. Also ordered a milkshake separately & after five minutes I went up to check in. They said they hadn't called my name. So a few minutes later, I went up again and then they found it on the to go shelf. So it had been sitting up there for about 8 minutes, needless to say it wasn't like a milkshake, more like cold milk.

Waiting for my burger a bit trepidatiously. Feels like the staff is hanging out a bit more than…read moreconcerned about the food. Granted 8:30 at night is not a busy time. Came her as it's right outside the hotel. Was looking for something fast and somewhat inexpensive. The cheeseburger and a soda was over $10. Cheeseburger had no lettuce tomato nor onions. My expectation was something at least at the level of an in and out burger, didn't quite make the mark. It left a funky feeling in my mouth. Happy to have my Dr Pepper which was properly mixed - something many restaurants have been mixing up.

They are doing only catering now. I ordered for my sister-in-law's shower for 90 people. The food…read morewas a HUGE hit! Everything was fresh and we had a lot of food left over! Their portions are a very generous size. This place is a must.

Walked there for lunch only to find it was closed. I called the number and a recording said they…read morechange their business model to only catering. Good idea to update their information.

My coworkers and i ordered from the location downtown cleveland…read more i had an 8 piece nugget and i was down to 4 and notice that there was a piece of hair fried into my nuggets. Talk about disgusting! I tried to throw my insides up!

I go to this chick-fil-a a lot as it is one of the only places I can spend dining dollars from CSU…read more I am constantly having to wait upwards of 20-30 minutes for a simple sandwich, nothing else in my order. I know they're busy because it's on a college campus, but there's always at least 4-5 FOH workers and 6-7 BOH workers. They should be more than capable of handling a rush, especially when this Chick-fil-A should expect it by now. A lot of them are just standing around and watching the food get cold because no one wants to run it except for one nice lady.

When I worked downtown we ordered there alot always delivered hot great pizza good wings I luv…read morethere food miss it alot I highly recommend you order it

I ordered the chicken strips that were really good, but it did take a while to make them. I think…read moreabout 15 minutes. They ran out of orange pop, so I asked them to refill it. I'm sure they got around to it by now. They have plenty of seating, and they have a key to the bathroom

It was okay. I ordered the four wings (lemon pepper ranch) and I got double fries and a water…read more The staff was nice. He initially gave me the wrong order so I had to go back in. When he gave me my order there were only three wings. He corrected it and gave me 5. The wings and fries gave me it was time to change the grease vibes but the fries were hot and seasoned well. The wings were okay.... I could barely taste the lemon pepper. Might give them another shot on another day

I've wanted to try this place since they moved in last year. The old Ohio City location was just…read moretoo far away. So this is a review of my first (of many to come!) visit. The location is small and unassuming with terrible parking situation. (Tip: park far away and walk here). At lunch time, it was busy with lots of people waiting for their food with one person at the register. He was nice and suggested I try the Mexican street corn as my side. So I did! Then I chose to get the Cleveland hot chicken sandwich with coleslaw to go. After waiting about 15 minutes, I got my lunch, hot and ready. The chicken sandwich is actually about four thin breaded chicken tenders covered in a slightly hot sauce. I think a 3/10 rating instead of its labeled 7/10 rating would fit it better. The breading was good and covered nice, fresh chicken meat. I appreciated the attempt at topping with coleslaw although I wish there was more. The bun was better quality than anything at a fast food place. The street corn was nice and I enjoyed the spices on it. I wish there was less sauce as the corn was drenched in a sauce that didn't really add any flavor to it. Just empty calories. Overall, give this place a shot! The price is decent, although not incredible but there is something special here.

Got the hot corned beef sandwich. It was 18$. No place to sit and eat. Food was microwaved, meat…read morewas chewy. Sandwich did not look like the picture board version of it. Employees were nice and professional but I don't think it was worth the price I paid.

The prices have gone up and the quality has gone down. I brought some friends there and I haven't…read morebeen back in a while so I recommended it, what a mistake! To be fair, my friends were very impressed with the selection of disposable vapes and energy drinks

I ordered the sausage mcmufin meal customized on a hamburger bun with a side of bacon. I paid $3.69…read morefor a side of bacon and they gave me one piece of bacon broke in half as two pieces and burnt my bun. WTF Location: 2424 E. Prospect, Edgewood, Oh 44004.

employees attitude was terrible. They forgot half of our order. I do not recommend atmosphere was…read moredirty. Looks like it hasn't been cleaned in years.

Me & a buddy of mine stopped in to grab a bite to eat before our concert. We got the garlic parm…read morewings, and hot jalapeño wings. The garlic parm had more of a parm taste, but the flavor wasn't all that great. The jalapeño was better with flavor, but still not where it needed to be. Fries were the best part. Server was unprofessional, not very friendly. I'd come back, but only if it's my only choice.

As a downtown resident, I usually order through Toast and walk over to pick up my food, but since…read moreit was Game 2, I decided to watch the game while eating at the bar. I arrived a few minutes before halftime and sat at the bar. It wasn't busy, maybe six people total. I initially sat near the end by a column and figured the bartender might not notice me right away, but as a former bartender myself, I assumed he'd eventually make his way around the bar to check on guests. That never happened. After a couple of people left, I moved closer to the front of the bar near the entrance. A few more minutes passed before the bartender finally approached me. I had already grabbed my own menu from behind the bar area by that point. When I ordered, he asked if the food was "to go," which honestly made me feel like my sitting there during the game was more of an inconvenience than business. I ordered food and a drink. By the time my food came out, my drink was already about three-quarters gone, which would have been the perfect opportunity to check back in or offer another round. The food runner brought out my meal, but the bartender never checked on me once. I would have gladly ordered additional drinks, but I was never asked. Basic hospitality and bar service 101: check on your guests and keep the interaction going. I ate my food without so much as another drink to help wash it down. I closed out and left; there wasn't even a "thanks for coming in" or "have a good night." I ended up going elsewhere afterward to watch the 4th quarter, having a few more drinks, and receiving significantly better service. As someone who used to bartend, this experience was frustrating because good bar service is not complicated. A bartender who stays engaged with guests will naturally sell more drinks, create a better atmosphere, and earn better tips. I still tipped 17% because I don't stiff people, but that below my usual 25%+. That level of service didn't even deserve what I left.

Went here twice during my weeklong, staying in downtown Cleveland and receive consistently good…read morefood and service on both experiences. On both experiences, the staff greeted us immediately and we're very friendly and welcoming. Both servers that I experienced during my visit visits were friendly and very helpful to explain the menu and drink options. The burgers were fantastic each time, in fact, the second time it was even better because I got the smash burger....and now that's my new favorite burger! Fries were very good, but I got onion rings the second visit and they were even better. This is the second location of this franchise that I have tried and so far they are dead on consistent. Would recommend, great burger joint.

i was reluctant to come here. but i was pleasantly surprised! everything came out super hot and…read moresuper fresh! the customer service was also top notch! i had a burger fries combo and also had a order of wings. everything was super good! and the prices were very reasonable.