Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Was really disappointed after having good experiences with them in the past that they never show up…read moreto open at 9 like they say. Even after calling multiple times and waiting for 30 minutes there was no luck. Try a place with professionals that show up on time and not this office.

I was hesistant coming here at first from the negative reviews I've read about the new ownership…read moreand/or staff. But I decided to come anyway because they had appointments available and I needed to spend my VSP before year's end. They must have gotten new staff (again), because my experience was excellent. Kim at the front desk was nice and helpful, Sarah the optician was patient and thorough, and Dr. Lam was super efficient in honing in on my exact prescription. I highly recommend the Peninsula Family Optometric Group.

I've been seeing Dr. Aller for over 20 years, and he's always been exceptional. Unfortunately,…read moresince the practice was sold, the experience has become absolutely abysmal. Getting in touch with a real person is nearly impossible -- and when the call does go through, someone often cuts the line immediately. I had my annual exam in March for medically necessary contact lenses. It's now the end of April, and I still have nothing. They took my payment and all my information, but there's been no follow-up. To make matters worse, I received a call last week asking me to schedule my annual eye exam -- the one I already had. I called again, got through after 3 attempts and learned that they had no record or clue about my contacts. They offered to rush-ship my lenses via 2-day shipping, which raised red flags since my lenses are made to order due to my eye condition and have always taken at least 10 days. When I asked which contacts they were referring to, they named a brand I hadn't worn in nearly 15 years! As much as I've appreciated Dr. Aller over the years, I won't be returning. This new management is completely disorganized and unreliable. Do no trust your eye care here. Be warned: STAY AWAY.

Been going for years. The doctor is very communicative and personable. She looks out for me and…read moremy wallet. I trust her and will keep returning!

Loved coming here! I haven't been to an eye dr in a while and my experience here was great. Very…read moreknowledgeable and I was in and out pretty quickly for an appointment. Easy to book as well!

I would be very careful before visiting this office. I walked out of the exam with red eyes and…read moreblurriness in my vision that has persisted for weeks. The doctor seems to be trying to perform trauma on patients to diagnose them with false diseases. I am afraid my eyes are permanently damaged and am seeking an ophthalmologist to make sure I won't lose vision from the trauma caused. Also, Dr. Patricia Chang is no longer working there which I thought nothing of but should be a red flag for you. Three back to back reviews of this practice that say the same thing cannot be a coincidence.

Totally agree with Johnny T. The prescriptions isn't accurate and now my vision is blurry. No…read morematter contact lens or glasses. I couldn't believe it. That's one word on train platforms but I see 2 lines. I can't read numbers in front of my desktop (glad that I'm not bank teller). I can't even read the words on my TV. I will talk to the doctor this week and see.

Best optometrist in Burlingame. They really care about their patients my reading glasses came out…read moreperfect.

I'm surprised by the number of positive reviews for this place. I did not have a good experience…read moreand am now looking for another optometrist to fix their mistakes. They damaged my eyeglass frame (which are now lopsided and the hinge for one of the arms is broken) and the prescription seems too high (it makes me super dizzy). Dr Kita seemed to be in a hurry through the appointment. His assistant was condescending and dismissive when I tried to ask about different options for the lenses (e.g., polycarbonate or not, index, anti glare coatings, etc.) Am on the hunt for a new optometrist now.

We've come here a few times over the years and have always had a positive experience. You generally…read moreneed to make an appointment, though I believe they do walk-ups if they have availability. This is an "Independent Doctor of Optometry", that happens to be located inside Costco. They charge $90 for an eyeglasses exam, and $120 for the glasses and contacts. Some insurances cover eye care, though the pricing seems reasonable even if paying out-of-pocket. Even with insurance, there may be a co-pay, specifically for contacts. There is also an additional option that can be done during your exam, which is called "optomap". The optomap is basically an ultra-widefield image of your retina that they use to help detect eye and other diseases. It costs $60, and is NOT covered by insurance. We did them during our last visit in April 2023, as it was the first we had heard about it. We were undecided if we wanted to do it again during our recent visit, though they mentioned we could do our normal exam and see if the doctor recommends it based on the results. Once you check-in and are ready, the whole process is pretty quick and painless (literally and figuratively). They ask you to wear a mask (provided) as you approach the first machine in the main room. You line your head and chin up to the machine and look normally. There is an image that is initially blurry, then adjusts to be clear based on how your eye sees it. After that, they blow small puffs of air into each eye; this is my least favorite part. This whole process only takes a few minutes, then they call you into the room to chat with the actual doctor. This is where they sit you in the more official chair and slide over the bigger machine. They show you a line of letters and ask you the ever-famous "better 1 or better 2". After that they see if you can read the line of letters, similar to at the DMV. This is how they determine your prescription. I had to pull my mask down for this as the lens kept getting fogged up. The last step is looking into your eyes with a light and what looks to be some sort of magnifying machine. After all was said and done, she determined that my prescription had not changed from my last visit nearly two years ago. She also said everything looked good and healthy, meaning I did not need to do the optomap this time around. Overall I definitely recommend this Costco optometry location. The staff were all friendly and helpful, and everything was efficient and seamless. We checked in a little early, and I was finished before the actual time of my scheduled appointment. My partner was with the doctor for a bit longer, as she also has contacts. Once you're done and have your prescription, there is a huge area right next door with hundreds of glasses to browse. Thanks again, see you in a couple years!

Convenient and fast service. Make an appointment or they can usually see you on the same day as a…read morewalk-in. Reasonable regular price ($100) AND they can use VSP insurance. With insurance my total bill was $10. I was given a detailed exam. I took my results over to Costco Optometry, just a few steps away for prescription frames. Easy, fast, low-cost and quality care from the Doctor. Thanks!

Shu is great. He give personal attention and is super knowledgeable. So nice to have an optometrist…read moreI like and can trust!

Our insurance changed and I need a new optometrist. The location is listed as open until 4pm, but…read moreit was closed when I arrived at 12:15. The sign said they would open again at 1. Maybe they close for lunch? Call ahead so you don't waste your time. To the business: Please let customers know you close during the day. I was excited to visit your shop, and now I'm on my way to a larger optometrist in San Mateo.

I wanted to leave a review for Donnette who has gone above and beyond every time I have interacted…read morewith her. She has excellent customer service skills and really cares about the patients who come here. It was my first time trying a new optometrist in years and she was extremely welcoming and super helpful. I referred my husband to come, and she also gave him the same experience. Thank you Donnette!

Phenomenal Experience! This optometry location is…read moreoutstanding. The doctor was thorough, knowledgeable and kind. The front desk lady was equally wonderful.. warm, efficient and welcoming. I'm so glad I found this office. Highly recommend to anyone looking for quality eye care and exceptional service!

I just came back from an eye exam here from Dr. Connie Ha. She was wonderful, very nice and very…read moreknowledgeable. Thank you so much, Connie! And the staff was excellent. Very friendly, knowledgeable and nice. Thank you so much

DO NOT go here. The optometrist gave the wrong prescription, and is super defensive about the wrong…read moreresults. I had to go a different optometrist and the new prescription fits immediately. The other optician also hinted that this place is a little irresponsible. Always get a second opinion.