The rooftop part of the "rooftop restaurant" is currently closed, "for months." Downstairs, they were out of half the items/breakfast entrees on the menu. Ordered a black coffee, waited 15 minutes, walked out. read more

Incredible. Staff is super nice and the rooms have a modern yet antique vibe. Balcony views are amazing. Priced accurately. read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

See all

After doing my research on Trip Advisor and Yelp, I decided to give La Terraza a try for our three night stay in Old San Juan and I'm glad we did. To start off, Melissa was very polite to give me to call when we didn't arrive at 9pm as I stated on my reservation. When we finally got there, she was outside the hotel to greet us, which was a big help. We would have driven pass it several times if she didn't wave us down. The contential breakfast was good, fresh french bread, crossiant, fruit salad, turkey cold cut, coffee and juice. Now about the rooms. If it weren't for the issues we had, I would give it 5 stars. The first room we had was nice and quaint. A bit of note the place has been re renovate. There's a newer aside an old side of the hotel. We initially started on the old side. Only problem was that I found that the hot water was lukewarm. But when I brought it up to their attention they were nice enough to upgrade to a Junior Suite on the newer a side of the building. the new side was spacious and modern however the only problem we had was that the shower stall has poor drainage and a low ledge that can only hold about an inch of water overflow which ended up leaking into the main bathroom vanity area near our bed. Overall the hotel is in a great location of old town San Juan. Really nice help. Every thing is within walking distance. We would actually stay in this hotel again if we were to find ourselves in San Juan. We would have given it a five star if it were not for the bathroom and water problem. read more

See all

Rooms are spacious and clean. Nice shower and comfortable bed. Pleasant patio with a view of the Bay. Good coffee shop and terrace bar. Good location in heart of Viejo. Recommend. read more

My review is just for the rooftop bar. We were told to check out this bar since it was the only rooftop bar in all of Old San Juan. Great views, especially at sunset. There are stairs or an elevator accessible from the lobby. We had wonderful margaritas, ice cold shots of tequila, and wonderful conversation with the bartender. There is also an infinity pool on the rooftop, but likely just for hotel guests. read more

So happy my bf and I decided to spend the night here in Old San Juan. Cute little boutique hotel. Pros: very friendly (Carmen was great and gave us recommendations of where to eat and places to visit), location was perfect, we were close to everything. Rooftop with the amazing view plus the infinity pool was nice to relax in after a hot day of walking around, they had breakfast on the rooftop which was nice as well. The bed was comfortable too. Cons: tv wasn't working but we didn't really worry much about that, the door to get inside of the room and to lock it was difficult but we managed. Overall, i would stay here again when I come visit! read more

Went for breakfast. Our waiter had no clue. First I worried because he wasn't taking any notes about our order. My worries were justified when our order was all messed up. Yes he seemed busy but still if you take notes you may be more organized. We had to ask him to get everything else too milk, sugar, salt, ketchup. Bad service. However when I had come down earlier to just get a coffee and walk to the beach the young lady at the front was very helpful and efficient. I guess it was just coffee but still I bet our breakfast waiter would have got it wrong. :( Space is nice for dining. Indoors or outdoors. The food was ok. read more

Staff was incredible in every way, 5 stars for them! Breakfast was fresh, coffee was delicious. Rainshower showerheads in the bathrooms. Best rooftop around, tasty drinks, lots of sectioned areas. Prime location, beautiful everywhere you look. Bartenders on the rooftop are only available from 3-11 on certain days. It'd be cool to at least have a phone available up there to call the front desk and order food/drinks to avoid the trip downstairs when there are no bartenders on staff. Or maybe always have a waiter/bartender on the rooftop. (-1) The sheets on the beds didn't include a fitted one. Not sure what was up with that? Walls are paper thin. Extremely slow elevator. Would absolutely book here again and plan on doing so in the future. read more

We were offered a drink while we waited to check in. The rooms were as clean as a pin. The bathrooms were modern and very lavish. Beds were extremely comfortable and rooms were larger that normal. You can have breakfast on the roof overlooking the whole city. What a view as you enjoy the infinitive pool. The best part is the location, as you can walk to everywhere. The staff was incredible, friendly and knowledgable. The prices were outstanding for the quality of what you were receiving . read more

We stayed here for a couple of nights and loved it. Lots of room for a family of four. The staff were the very best - When we were staying there in old San Juan and everywhere else, the celebrations for the three kings were going on. Which caused lots a traffic and load music and celebrations - had nothing to do with the hotel but being we were up stairs in a two bedroom suite the music drifted in. So little sleep on day one. Only issues or improvements would be - not enough hot water and a better mattress. Weird thing - on the second night - we could hear the ( we assume) swimming pool doing something - pumping - something. About every 10 minutes all night long. Load, water moving / splashing Did not hear it the first night. No sleep on day two. When we return to PR we will stay here again - but most likely not the top floor. This is the best place to stay in PR - loved it read more

Found this hotel on hotels tonight after missing our flight and having to stay two more nights in San Juan (poor us). Cold beers (or cup of coffee) when you check in! The customer service here cannot be beat, EVERYONE was extremely friendly and welcoming, our stay here (after spending 4 nights at a resort) was hands down the most memorable part of our honeymoon. Accommodations were comfy, the rain shower in the bathroom suuuper sweet and the infinity pool that looks out over Old San Juan absolutely sealed the deal. There's even a late night bar in the building! I can't say enough about how much fun I had here. If you have the opportunity puh-leeez book here, but book early as La Terraza is small (24 rooms) but definitely worth it. read more

DO NOT STAY HERE!! We only lasted a night here, when we arrived we noticed it was dirty, floors not swept showers not cleaned(bugs crawling on the floor of the shower), bed sheets and pillow cases not changed there were long hairs in the bed and also BUGS in the bed as well, we ended up getting cleaner from the store to clean the bathroom ourselves because when we asked for someone to come up no one ever came and we ended up asking for new blankets and sheets to change the bed ourselves, 280$-310$ PER NIGHT IS NOT WORTH IT read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

The hotel is nice, the rooms are adequate and clean. My room on the first floor had a few neglected maintenance issues, but my biggest gripe is the noise. I stayed three nights and was awoken several times by other guests and noisy revelers from the bar which was open in Friday and Saturday nights till very late. The walls are thick but the doors and windows may as well be drapes. Perhaps if an extra door was added at the end of the corridor along with some fabric to dampen the sound it may help, but really more should be done. So, Pros: location, decor, cleanliness and rooftop terrace. Cons: noise (bring ear plugs if you want a good nights sleep). read more

La Terraza - The roof top terrace is a nice spot to start the day. - Hotels Near Me - San Juan, Puerto Rico

See all

Found this on a Jet Blue promo and checked the ratings, well its only one night why not. Really cool hotel nested in the old San Juan neighborhood, pictures don't do it justice. Have to stay in old San Juan once in your life. We arrived totally beat from being up since the day before, and they offered a free room upgrade, but we passed as it was 11am and the room would not be ready until 3pm. So we took the original room on the first floor, which was a great room for us. Clean room, great bed, hard to drag yourself out of bed at times. No windows in the room, nice and cool even with the AC off, very quite very high ceilings, nice bathroom with shower. We took a mid day nap and took off for a second business appointment in the afternoon.Then back for a shower and out for a early dinner in the old town. We had coupons for free continental breakfasts so we hit the top floor for breakfast in the morning. Service was on island time so plan accordingly. I used the coupon for a cup of oatmeal and fruit and the GF ordered a veggie omelet. No issues with breakfast, both meals were good and the morning view from the roof was really cool. Check out was easy as I had prepaid and didn't run up a tab. Definitely will stay here again the next time we are in SJU. read more

Love it so far. Not a single complaint. There a bar diagonally across from it called El Farolito which I highly recommend. The rooftop at this hotel is nice with a cool view. I will stay here again. Clean, vintage yet modern. read more

La Terraza - Roof top with infinity pool. - Hotels Near Me - San Juan, Puerto Rico

See all

Fantastic customer service! Checked in for a short stay on our honeymoon. We were given a free upgraded room. Found chilled champagne in our room one night and roses and chocolate the next. Took care of our reservations for dinner and excursion into rain forest. We could of spent all day on the rooftop. Make sure you try "Gloria", she make a great cup of Joe. Wish we were spending our whole trip here!!! read more

La Terraza - Roses, chocolate and a card from the staff - Hotels Near Me - San Juan, Puerto Rico

See all

Honeymooned here in August first impression was good, place is lovely so charming but then when checking in a gentleman by the name of Francisco was at the front desk we said hi he didn't even respond. He was extremely rude maybe he was upset because we checked in while he was having lunch mind you we checked in at our check in time. I asked him if it was possible to change rooms and I would pay any difference he literally rolled his eyes and asked my why I would possibly want a view of the street. By this time I'm very uncomfortable with his service so I told him "so you have a room yes or no? Is there a problem"and that's when he sort of calmed down and was a little nicer. I've never had this experience with front desk they're usually very professional in other hotels I've stayed in. read more

First stop of the top 10 spots to visit in Puerto Rico. Ronal and the owner greeted us with open arms and gave us a tour of the location roof top, that btw it's a must visit while here! The views, and ronal makes the best damm margaritas on the island! Hands down the best margaritas I've tried ever! Make sure to ask him to add jalapeño read more

This rooftop bar is very cosy. They serve drinks and a small selection of tapas. The tapas were good, not excellent, but very comforting while drinking. They had a few drink specials the night we went. The cointreupolitan was my choice, very tasty and not overly sweet. Karla was very friendly and happy soul. She Made our night special. The service was a little slow at the beginning but they caught up later. I believe they were running understaffed. Great setting and view. read more

An absolutely fantastic hotel. This is one of the best hotel experiences I've ever had. The local is unrivaled, the rooms large and comfortable, and the staff is superb in making you feel at home and helping you plan you stay on the island. If it's your first or fifth time to Puerto Rico this is a place to stay. read more

Great location, convenient to all. Devin, assisant manager, was an impeccable resource. Close to wonderful restaurants like jibbarito (best food in puerto rico), cafe mallorka (great for breakfast and family). Well equipt kitchen. Very clean, some ants but thats expected. The only slight difficulty in old San Juan is the parking. The hotel does have a connection with a garage that is close by and charges $25.00/day for parking. Out of five nights, we only had to pay once because we found street parking. If you can, smaller vehicles are easier to park than large. The apartment overall is wonderful for family, couples, friends. Vieques day trip highly recommended!! The bio bay is better at vieques than fajardo. We found San Juan enjoyable, entertaining and safe, we hope you do too! read more

Everything about La Terraza is exceptionally good. We (4 adults, 2 toddlers) stayed in a 2br apartment. The apartment was gorgeous, the staff fantastic - our host, Joe, was a wealth of knowledge and extremely helpful with everything we needed. Good location in the heart of Old San Juan. And to top it all off, the coffee we received with breakfast was among the best we've ever had. Many thanks La Terraza, we couldn't have hoped for a better start to our trip to Puerto Rico. read more

This review is just for breakfast at the rooftop bar of the hotel La Terraza on Calle Sol. There is a lovely covered terrace where we sat enjoying the breeze. The menu has all of the expected brunch and breakfast options - egg plates, benedicts, pancakes, etc. Prices are higher than other places in the area, but I think the view and the peaceful ambiance are worth it. I just had fried eggs and some coffee, which was satisfying for a light breakfast. read more

Beautiful, romantic boutique hotel in the heart of OSJ. The service at the front desk was impeccable--very friendly folks. We only got to stay one night, but we took advantage of the rooftop terrace/pool/bar with killer views and the breakfast the next morning. I got the best sleep ever (away from home) in the king size bed in my room. I think we lucked out with one of the premium rooms: we were on the first floor, had a large living room area and a separate bedroom space. Everything was well appointed and was decorated like a house rather than a hotel. read more

This is my new favorite hotel anywhere - quietly elegant, decidedly not stuffy, full of Viejo San Juan charm and with an excellent staff. I'll be back. read more

Ideal location, wonderful and knowledgeable staff, great breakfast, and the price was right! What more could you ask for from a hotel in Old San Juan? The staff made me feel welcome and special by providing me with a treat when they discovered that I was in San Juan to celebrate my birthday. The room was beautiful (2 A) and was equipped with a mini fridge and a washer/dryer combo. Would recommend for those who want to stay in a historic neighborhood close to the sights. read more

See all

Wonderful stay from the beginning to the end. The staff was knowledgeable and helpful, always prepared to provide suggestions at the front desk. They gave us a map, pointed out different tourist attractions, restaurant recommendations. The hotel overall was very clean, with cathedral like ceilings, classic tiled floors, a touch of the OSJ architecture with modernized amenities. The location was perfect--walking distance from El Morro and other sites. The hotel also helped us book a rainforest and beach tour, which was one of the most memorable parts of our stay. What makes this hotel very unique is the terrace, La Terraza, where there is an infinity pool overlooking Old San Juan. The hotel provided breakfast, which consisted of cold cuts, fresh fruits, breads, cheeses, jams, orange juice and coffee. Nothing heavy, which was fine because we saved our appetites for surrounding restaurants that we visited. We often had our breakfast on the terrace to start our day. No matter what time of day, the front desk was sweet enough to make us coffee and give us sweet little desserts that we took back to our room. This was a big plus for me since I am a coffee lover. There is no need for a car if you stay here because you can literally walk to everything... Which makes it beautiful because it gives you the opportunity to take in the historical city and its beauty. Truly an amazing stay, and I would highly recommend it to those visiting OSJ. You will not be disappointed, and I am a pretty tough critic. read more

See all

Stayed a couple months ago, and am missing it right now. Over the top excellent customer service. Good location. Clean. The staff made our visit seem especially tailored to us- easy to talk with, they provided thoughtful, local recommendations that we enjoyed. We went out and stayed in almost equally because conditions were so comfortable. Even the rooftop bar was better than going out some nights. My bed was comfy, bathroom was nice. We had a loud baby staying across the hall but that is no fault of the hotels- just know the walls are pretty thin. I thought the breakfast was really good, same for coffee. I can't even think of a complaint. Would come back in a heartbeat read more

We stayed here from 7/30-8/3. We really enjoyed the location of the hotel and it's charming atmosphere. The rooms had everything we needed and was comfortable. We did not have any issues with the air conditioner or mosquitoes. Our room was on the 3rd floor, and while we were there, the elevators on our side of the building were out of order. It would not be an issue to walk up 3 floors but the steps on our side of the building were uneven, narrow and steep. I would not recommend going up or down those stairs will heels on! The pool is very small, and the breakfast is expensive compared to other breakfast places that are 2 blocks away. I would recommend La Terraza to those who are not planning to be soaking the sun and spending time poolside. It's a great boutique hotel with an old town charm, but not a resort type of place if that is what you are looking for. I would definitely stay here again. read more

We had a terrible stay. Super loud. Drunk people at night, blasting Puerto Rican music at 4 pm and again in the middle of the night. Like a drunk sorority party you couldn't avoid. The breakfast was so bad too it was almost comical. I get that this place is relaxed because you're in Puerto Rico but we - a table of four - ordered five things and the waitress got four things wrong. And here's the funny part: we were literally her only customers the entire time! She gave us fruit pancakes without the fruit and a granola bowl without the granola. The coffee is horrible. We used to say "airplane coffee" when we mean bad coffee but this takes bad coffee to a new level. It's surprising because they have a cool looking coffee machine. The coffee was old, watery and weak and warm not hot and $3 (or for two bad cups for $6) - and such good coffee places around town for cheaper which hurt. The waitress doesn't take her job seriously and the food was really, really bad. There are great places to eat all around (particularly breakfast) and I'm upset we wasted a breakfast there (we thought we should try one since we were staying there). It's also more expensive food than the better places around which adds insult to injury. They were also out of most of the breakfast items including all juices! We stayed here twice and never again. Best for people who like loud drunk 20-30 year olds who blast music. I'd rate the cleanliness 3 out of 5. Also note no food on the roof anymore. Just 25 year olds taking selfies, drinking beer and champagne straight out of bottles even at 10 am and blowing cigarette smoke everywhere. Wish I hadn't taken my kids here. Two years ago it was better which is why we returned. read more

This is an amazing place to grab a drink on the roof top bar. The infinity pool is fun to look at and the views are stunning. Even better than the ambiance are the two bartenders- Javier and Marianna. The mojitos are a hidden treasure. read more

Great boutique hotel located conveniently in Old San Juan. The service is very good - they really help get around town. Morning breakfasts are good & sufficient but not the best in the world. The hosts also serve as bartenders. The roof has a small infinity pool - great ways & great place to lounge. The rooms are very nice. We had one with a balcony & suite. A historic building with a modern touch. Great service from Monika, Carmen & Princess. read more

La Terraza was a nice hotel. I stayed there for two nights and it was very nice. Right when I arrived, I was greeted with Evian water and help with my luggage. Since the room wasn't ready, I left to eat lunch. When I got back, I was shown to my room. The rooms were okay. The wifi was very weak; it took a while to load pages. The hotel is in a great spot steps away from the center of Old San Juan and a shortish walk from Castillo San Felipe del Morro, Castillo San Cristobal, and La Fortaleza. I would visit again. read more

Awful service, average food. Waiting for almost 2 hrs without offered a glass of water! All tables were dirty. The waiter poorly trained .

Love it! Great place !!! Amazing views great service, the rooms are spacious and clean. Close to everything quite. Great experience highly recommended will go back :) read more

Be cautious if you're booking with this property via a third-party vendor. Without question, it's the worst customer service that I've dealt with in many years. My trip to San Juan had to be cancelled because my companion's father was rushed to the hospital a few days before we were scheduled to leave. I cancelled my booking through Booking.com, and because the cancellation was only a few days before our scheduled arrival, I was responsible for 50% of the cost of the stay. ...that's not my gripe ...though since the trip was canceled because of a medical emergency it would have been very gracious of the hotel to forgive their normal rules, but this hotel is anything but gracious. So a bit of background--in my reservation via Booking.com, in my cancellation with the site, and in my correspondence with Booking.com after the cancellation, all three communications clearly state--to the penny--my responsibility for the room. My frustration stems from the fact that my credit card was charged an amount that exceeds that penalty. It's not a large amount of money, but for two months I've been trying to get the hotel to refund the overcharge. I've emailed the hotel three times, and I have never gotten a response. I've contacted my credit card, and they were unable to resolve the issue as well. The hotel responded the my credit card company's inquiry saying incorrectly that I was a "no-show" and that I was responsible for 100% of the room's cost. I've also talked with Booking.com, and they're continuing their investigation. Their inquiries to the hotel have gone unanswered as well. Be warned that if you're booking with this property via a third-party site like Booking.com, the hotel does whatever the hell it wants and disregards the reservation agreement that you've made with the third-party vender. Despite Booking.com listing a specific amount that was due as a deposit and an amount that would be the penalty in case of a cancelation, the hotel has charged my credit card a larger amount and refuses to issue a refund for the overcharge. read more

Really enjoyed our stay here last week. Rooms were spacious, clean and new. Staff were very friendly And good location.

We stayed two nights. It is centrally located to some of the better restaurants in old town. The room was great and the air conditioner worked very well. I would stay here again. We had the chance to speak to Sofia in the lobby and she was extremely helpful. She gave us suggestions on local places to visit around the island. read more

This has been one of the best hotels I have stayed in, awesome staff, friendly and very helpful. The rooms were good sizes and clean. The bathrooms were very clean and big I loved the showers. I loved the pool in the terrace. I was there with my teenage children and they enjoyed it. It's in Old San Juan you can enjoy the restaurants and do some shopping all at waking distance. I cannot wait to go back and stay in this hotel.. Thanks again to all the staff. read more

What an incredible experience! From the beautifully appointed rooms that exude old world charm to the friendly staff, our stay was Fantastic! We cannot wait to come back again soon! read more