Well.. I think we have found our prefect hotel. Our family has been staying in a lot of hotels this…read moreyear and we have experienced a range of hotels . We made our annual trip to Sacramento for our oldest doctors appointment. We have done this for the last 5 years and have experienced a variety of hotels in Sacramento and this one beats them all. We are a family of 5 so it is a big bonus to have a one bedroom and a small kitchen in the room. Having the one bedroom was a big help for getting kids to sleep at night. Also having a kitchen so that we eat together was also a big plus. Pros- Free breakfast Social reception on Tuesday & Wednesday - meatball subs, salad bar, wine, beer and soda. It's at our family for dinner that night which is a big bonus when you travel with children. Free laundry.. I was surprised by that. No cash needed Nice indoor pool- with towels Monday- We received two free drinks per adult Costco-if you're a Costco member.. if you need dinner.. well your luck because there is a Costco within a minute of the hotel. We got a $10 pizza from the pizza court to feed our family on Monday. Coffee and Tea- they had coffee and tea readily available in the lobby and in your room. Apple Hill- located just up the road about 30mins. We went to Boa Vista before heading home. Fun area- located next to all kinds of restaurants, shops and movie theaters Housekeeping-- they actually HAD staff there to clean our room. They were quick efficient and did a light touchup by making our beds taking out the trash and providing new towels. We recently stayed at a hotel (a Marriott) when we left for the day they told us they didn't have the staff to touch up the room. We only had one small incident and it was quickly handled. I was doing dishes by hand because we didn't have very many and I decided to open up the dishwasher to just set the clean dishes on the rack while I finish them up and a butter knife fell to the bottom of the dishwasher. I went down to pick it up and almost got cut with glass because there was a broken glass at the bottom of the dishwasher. I called the front desk and since we were heading out anyway, they did the room touchup and took care of the glass before we came back. We look forward to going back more often not only for when we head up to the doctors but also when we wanna go to Apple Hill or do any other business in Sacramento area .

My wife and I booked a room at the Staybridge Suites in Folsom. The room was nice, the staff was…read morefriendly and the breakfast was good. However, none of that matters because they were dishonest. There was nothing on the Booking.com site stating that I would have to pay an additional $10. per night for parking. It's not the money, it's the principle. I'll never stay here again.

Lodging was hard to find late in the evening...we had just arrived after a 13 hour drive from…read moreWashington. Another hotel recommended the Fairfield, if I promised not to say who told me. I took that as a strong endorsement, coming from a competitor! Indeed, the price was the best and the service and facility were excellent. We had to leave early AM, but enjoyed the breakfast, especially the scrambled eggs and sausage and bagel and orange juice and coffee...wow! Thank you, Fairfield!

My kid and I stayed a night here a few days ago. We wanted a place with a swimming pool. The person…read morethat checked us in was nice. She gave us the option on which floor we wanted to be on. The rooms were nice and clean. My kid loved it. He likes staying in hotel rooms. The swimming pool was small but nice. We had fun and we were the only ones in there at the time. Towels are provided at the swimming pool which I didn't know. We brought the towels from our room. The location of the hotel was convenient. It's just a short drive to restaurants and shops. They do charge you $10 for parking which sucks but I guess it's a thing. Overall, we enjoyed our stay and they gave us a couple bottles of water when we checked out. I would stay here again. It felt safe.

Great stay, clean room, had all the essentials, plus large indoor pool & hot tub, fluffy white…read morecotton towels in room and friendly helpful front desk staff. They have soap / shower gel without colors/ fragrance- that's nice. Breakfast available every morning 6-9 or maybe 10, pretty tasty, big selection: fresh fruit, hot eggs, potatoes, bacon / sausage And cereal, yogurt, 3 kinds of coffee, juice, muffins & bagels. Pancakes - you can make 'em when you are ready. It's self serve. This place has the perfect location- next to a couple shopping areas, Costco, Folsom Reservoir. Lots to do. Just off Hwy 50.

Some staff members smoke near the entrance, rude kitchen help, watery eggs, lobby water is NOT…read moreavailable on Sundays because......?!! Rooms are fine but not spacious. Not enough towels, room service is only when you ask!

While on business, I stayed at the Courtyard by Marriott Sacramento Folsom. The parking lot is…read morespacious and not too crowded. Though, you have a $$ daily fee. The hotel is clean and odor free. My room had a good working AC unit. It was clean and tidy. Checking in was a breeze.

At $175 a night I was very upset at the fact that they didn't offer a complimentary breakfast, like…read moreall of the other Marriott locations offer. Luckily the location of this Marriott is walking distance to fast food locations as well as a Whole Foods directly across the street. Or else you'll be spending ridiculous amounts of money for a coffee, and parfait "$20" The staff was really friendly, including the girl serving breakfast ;). I needed some things printed and the gentleman (Prior to Night Auditing Shift)working the front desk that evening went above and beyond helping me out. The also offer an amazing lounging area for you and your party to enjoy.

I booked a 2-night stay here for a work trip, and I'm updating my review because the customer…read moreservice after my stay has been just as disappointing as the hotel itself. The room was old, worn down, and not very clean. There was rust and staining in the bathroom, visible dust throughout the room, dirty plates and utensils, an uncomfortable mattress, flat pillows, and an air conditioner that struggled to keep the room cool. What ultimately earned this hotel one star was how they handled my billing issue. They charged my stay to the wrong credit card. I contacted the hotel on June 14, and on June 15 they sent me a credit card authorization form so they could refund the incorrect card and charge the correct one. I completed and returned it the same day. After that, I sent multiple follow-up emails over the next two weeks and received no response. Nearly 17 days later, they finally attempted to process the authorization. By then, the card declined because it was a card I use with a limited monthly budget for travel expenses. Had they processed the authorization when I submitted it, there would have been no issue. Instead of acknowledging their delay, they simply told me the authorization declined. At this point, they still had not resolved the billing issue, forcing me to dispute the charge with my credit card company. Between the poor condition of the hotel, the lack of communication, being ignored for weeks, and the failure to resolve a simple billing issue they created, this has been one of the worst hotel experiences I've had. I would not stay here again.

Overall, the hotel was not terrible, but it is clearly an older property. The bathtub surface was…read morepeeling, and several bathroom tiles were cracked, which made the space feel worn and not well maintained. The room itself was decent, but I noticed about four ants crawling on the walls and ceiling, which was concerning. Soundproofing is also very poor -- you can hear everything from the hallway. In the morning, I was woken up by people talking as they walked past the room. I also don't think it makes sense to charge for parking given the overall condition of the hotel. On a positive note, the front desk staff were friendly and professional. However, based on this experience, I would likely not stay here again.

Wow, it's been like 8 years since I last stayed here. It's been all remodeled since. I was told…read morethat was in 2018! The breakfast area is now all bigger and nicer. The front desk staff was wonderful and got me an early check in as I got done with business early. Beats waiting around in the lobby on my laptop waiting for the room to get cleaned. I got a room as requested and my welcome rewards points were posted right away to my account. MY room was clean and the AC worked well and the WiFi speed has increased since my last stay 8 years ago. No problem streaming and getting work done. OK, now to my complaints. They switched the 24/7 coffee from big dispensing carafes to these new "fangled" self grinding, brewing and pouring out single serving machines. There's a touch screen interface, so if you're a senior citizen that isn't all modern computerized, you might have a problem, verses the old just plain push button and coffee comes out carafe. It takes WWAAAY too long for each cup to be processed and this leads to crowded lines at the breakfast rush. BAAD decision! It's a corporate decision, cause it's the same at all the IHG Holiday Inn Expresses. I can't fill my big coffee pot from the dispenser anymore, I gotta "brew" separate cups and then pour them into my pot that I like to keep in my room as I work. OK, that was my main complaint, the rest of my stay was great.

We stayed here because we had points to use, and the place was very nice. They offer complimentary…read morecoffee, tea, and a small breakfast, which was a nice perk. There's also a heated pool, and it's located right in the heart of El Dorado, making it easy to walk around the square and explore the area.

Booked a room through Chase Travel. The location was a little tricky to find because it is all the…read moreway in the back. Parking was also a little difficult. They did not have many hotel parking as they shared parking with a little shopping plaza. The room itself was nice and spacious and the location was pretty quiet and clean. Checking in and checking out was a breeze. I would stay here again if I am ever in Folsom again.

I was a guest here and what I witnessed was extremely upsetting. My cousin has significant…read moredisabilities, including Level 3 autism and ADHD. Before this incident, the hotel had already been informed about his disabilities and the fact that he can experience meltdowns involving prolonged crying. When one of those disability-related episodes occurred, she did everything she could to comfort and calm him. Instead of showing compassion or attempting to work with the family, hotel staff came to the room to complain. She again explained that her son's behavior was directly related to his disabilities and that she was doing everything within her ability to help him. Despite that explanation, the police were called, and the family's reservation was canceled the following day after they had already been staying at the hotel for several weeks. What made the situation even more disturbing was the way she was treated by a front desk employee named DAVID . I witnessed staff speak to her in a disrespectful and demeaning manner while she was simply trying to advocate for her disabled son. No parent should be made to feel humiliated for caring for a child with disabilities. Our family spent a substantial amount of money staying at this hotel, only to be treated with a lack of empathy, respect, and professionalism. Watching a family be removed after trying to explain a child's disability was heartbreaking. Based on what I personally witnessed, I would not recommend this hotel to families with children who have disabilities. I hope the hotel reviews its staff training and how situations involving guests with disabilities are handled so that no other family experiences what we did.

Drinks are strong here even if they look smaller. There's plenty of indoor and outdoor seating and…read morevibe is like old western (like a lot of Folsom). Friendly service and clean. It's also on the main road so it's the perfect place to stop in for a drink.

Quaint bar in old Folsom. I already had lots of wine before came here. We wanted a chill spot to…read morerelax for the rest of the afternoon. They have a nice quiet back patio if you just want a little sunshine and shade to chill and relax in a garden setting. My friend order us a Peach Green tea, that had no green tea in it at all. It was just how the drink was named. It was delicious and a great way to close out the day that we had. This bar is a good vibe inside and a nice, serene vibe in the back. Definitely a good stop when in old town.

Nice spot in Old Folsom. Walking distance to a lot of entertainment options. I've stayed here a few…read moretimes for work and will be staying many more times. Rooms are nice and roomy. AC works well and they aren't locked to a certain temp. Staff is friendly

What I like about this Inn. Location Location, Location…read more There are 10 restaurants within walking distance of the hotel in the Historic Folsom District. You wouldn't have to worry where to park as you would park in the hotel parking lot which is super close to the restaurants. There is a bar and restaurant in the hotel. the bar summer hours are limited. See pics section. I liked that this hotel is a partner location for my airline miles which was the main reasons I chose the location. The room has a simple coffee maker and microwave. Parking is included with stay and you need a dash pass for your car to not get towed, you receive this at check in. This Inn has been around for a long time and has some great features like it has been used for conferences and weddings. A separate Wedding office is on site. It has a small pool and a hot tub. On the other hand there some aspects of this hotel that are less than appealing. The bed could use a refresher, the A/C in my room was blocked by the couch at least 25%. The faucet in the bathroom worked poorly. I heard the adjacent bathroom shower in my room which was a little unnerving. The carpet felt "squishy" which made me hesitant to walk barefoot. The child proof outlets led to being adult proof outlets which was very frustrating especially when plugging in phone chargers, etc.

We were visiting family for four days and Hilton Garden Inn Folsom was closest to my…read morebrother-in-law's house. Nice location and a plus if you like shopping at the outlet stores which were literally right across the street. Lot of restaurants nearby too. The place seemed older but everything was clean and well-kept. Probably could use a refresh sometime in the future. All the staff we came in contact with were very nice and friendly. Our standout favorite though was Lynn in the dining room. What a pleasure she was! We had dinner in the hotel the first night since we had just driven all the way from Portland and were dead tired. Lynn made sure we had everything we needed and chatting with her was such a treat. She was quite the world traveler and we shared stories about our favorite places in Alaska, restaurants, cooking, etc. You name it, we talked about it at breakfast the next three days. We paid extra for made-to-order breakfasts and were glad we did. Nothing wrong with the buffet setup, I just prefer my eggs freshly cooked by someone else when I'm traveling. It's all part of the vacation experience. LOL. Our room was good but as I said above, the entire place could use a refresh. Everything was clean, just a tad "tired." I asked for an ADA room so we'd have grab bars in the shower cuz I ain't as steady as I used to be. It was very spacious and we had lots of towels. The door was on one of those automatic closer thingies so wouldn't stay open if you wanted it to. We had a few Carpenter ants in the bathtub the first day but nothing after that. The bed was very comfy and the comforter was light but warm enough. And there were plenty of pillows!!! I also loved that the window actually opened more than a crack. AC is nice but I like fresh air at night when I sleep. The wifi is free and decent. Digital key cards worked every time without any issues. Parking is free too. Even though we spent more time at the brother-in-law's house, I'd stay at the Hilton Garden Inn in Folsom again next time we visit. And if Management reads this, please give Lynn a raise. She's your best employee!

ROOM 428 We arrived…read moreat 4:00 PM to check in, even though the website states that check-in begins at 3:00 PM. Unfortunately, our room still wasn't ready. I appreciate that the front desk staff was courteous and offered us a different room since some rooms were already available. However, we specifically booked this room because our family friends were staying in the room next to us. They had already received a notification before 3pm that their room was ready, so it was disappointing that ours wasn't available when we arrived an hour after check-in time. We decided to wait for our original room and asked the front desk how much longer it would take. While waiting, we had to stay in the lobby. We finally got into our room at 5:20pm, more than two hours after the advertised 3pm check-in time and about an hour and 20 minutes after we arrived. Once we got to the room, we noticed the blackout roller shade was completely down. We looked for a chain, pull cord, button, or any other way to raise it, but couldn't find any controls. We even tried lifting it by hand, but it wouldn't stay up, so we couldn't enjoy the outside view or let any natural light into the room. The staff was polite throughout our stay, but betweeni the delayed check-in and the issue with the window shade, the experience was disappointing. Update: We ran into yet another issue after our first night. My husband used the shower, and we discovered that it was clogged. The water would not drain and was still sitting in the tub. At 7am., I went to the front desk to report it. We asked if there was another room where we could take a shower since three more people still needed to shower before we checked out. Unfortunately, there were no rooms available. We were told someone would come to check the shower around 10-11am., but we had to leave by 10:30am., so the issue couldn't be resolved before we checked out. At that point, we were extremely frustrated. We paid for a room expecting everything to work properly, but instead we dealt with one problem after another. Not being able to use the shower on our last morning was very disappointing, especially when several people still needed to get ready before leaving.