Absolutely horrible experience. The wedding outfit I purchased ended up being absolute trash after…read morecoming back from alterations and they refused to make any changes. On top of that I had an allergic reaction to their fabrics. I was unable to wear my outfit for my own wedding and had to go get another one two weeks before the event. I would never recommend this store to anyone and please stop with the fake niceties. Thank you for ruining my wedding and adding unnecessary stress

This place has such a good selection. We were looking for a shaadi outfit and a mehndi outfit…read more Auntie was so kind and was able to explain how they can alter anything. She was super attentive and helped to explain everything along with helping me with the outfit. We did buy earrings from her and they were amazing. She is such an amazing individual and I will definitely be back! Pictures were not allowed but that is ok.

11.25.22 Came with my daughter looking for a dress for a…read moreblack tie event coming soon. This store has great customer service. They will help you find a dress in the color you want and also help you when trying them on. They take the dresses off the hangers and rehang when you are done. This sounds strange but these dresses are long, heavy and very time consuming when doing this yourself. This also helps keep the dress in nice shape. We were not able to find a dress here but maybe next time! The staff are very so helpful. Tons to choose from.

EXTREME CAUTION!…read more This was an emergency, never would I visit such a place. I expected the customer service to be subpar. Did not fail. But I wasn't expecting cockroaches crawling amongst the gowns? I immediately informed the older employee. She showed some interest. But as I informed the owners, they didn't seemed surprised at all. If there is one visible roach there is a colony. Beware.

IF I COULD GIVE ESTELLE BRIDAL NEGATIVE STARS I WOULD ***SCAM BE AWARE***…read more Despite paying for my wedding dress in full, Estelle Bridal is refusing to release my dress unless I sign a new release agreement that was never part of my original purchase contract. I do not believe I should be required to agree to new terms in order to receive property that I have already paid for. Over the past several months, I have documented repeated missed deadlines, broken promises, inconsistent communication, poor workmanship, alteration issues, and the refusal to provide itemized receipts and invoices despite my repeated requests. Throughout this process, I was never able to properly fit into my wedding dress. I attended approximately four separate "final fittings," and at each one I explained that the dress was so tight I could not even sit down comfortably. Rather than correcting the issue, I was told that "beauty is pain" and that some women simply sacrifice sitting throughout their wedding day. That was never my expectation or what I paid for. I repeatedly requested that additional inches be added so I could comfortably wear and enjoy my dress on my wedding day. I was then told my dress would be ready for pickup on June 29, 2026. However, I was unable to pick it up because the dress had not been cleaned. Blessing and Oksana had previously told me the boutique would have the dress cleaned before pickup. Instead, I was given the option of either taking the dress without it being cleaned and having it cleaned myself or waiting until they cleaned it. This conversation is also recorded. It was only after I moved all communication from text messages to email to create a clear written record that I began seeing previous representations changed or denied. I was later told that Estelle Bridal never agreed to make my gown into the two-in-one dress I purchased and that cleaning the dress had never been part of the agreement, but was simply a "favor" or "act of kindness." However, I have recordings and documentation that I believe are inconsistent with those later statements. From my perspective, there has been a consistent pattern of shifting explanations, changing expectations, and reframing prior conversations in a way that has made resolving this matter extremely difficult. Instead of enjoying the months leading up to my wedding, I have spent countless hours documenting communications, following up on missed commitments, and purchasing backup dresses for both myself and my bridesmaids because I no longer had confidence the original orders would be completed as promised. I also requested to cancel my wedding dress order and the bridesmaids' dresses and requested refunds due to these ongoing issues, but those requests were denied in lue of taking the reviews down and waiving my legal right. Today, 7/9/2026 I am left with broken promises instead of the refunds I was promised for my wedding gown and bridesmaids' dresses stated in email and via phone. I have endured missed phone calls from Florence, a constant stream of back-and-forth emails, refusal to release my paid-for wedding dress and bridesmaid dress, and refusal to issue the requested refunds for wedding dress and bridesmaid dresses.

Amazing experience here. Blessing was great. I tried on 3 dresses and was in love with #3. Good…read moreprice and service.

I heard about Brilliant Bridal at the bridal expo in October at George R. Brown. I had zero…read moreexpectations upon going in to my appointment, but ended up walking out with my dress! PJ was my consultant and she did an amazing job of assisting me throughout the entire process. She spoke with me and my guests before we picked out and started trying on dresses, assisting me with trying on, accommodated my guests, and was a joy to work with! My dress is a Allure, with beautiful fine detailing throughout. After trying on many dresses, I was excited that this dress had all the things I loved from the previous dresses I tried on. The area we used was semi-private so even though others were at their appointments, it felt like we were the only ones there. I love that we didn't feel cramped. Overall, a great selection of off-the-rack dresses! And since I made my appointment at the bridal expo, I received 20% off, which greatly helps with wedding planning. Note - Brilliant Bridal is off-the-rack, so if you find your dress, you take it home same day. They do not do in house alterations, but gave me a list of about a dozen tailors/seamstresses they have worked with and recommend.

Super nice and clean bridal store! The attendant for my friend was courteous, patient, helpful, and…read moreseemed honest with her feedback when the bride-to-be asked. She had an appointment (her second appointment). We brought champagne to sip on while she worked up a sweat trying on numerous gowns! I love that they have fans in the dressing rooms! The space was large with tons of space in between aisles, made it feel really open!

I came here with my friend who is dress shopping on a budget. They had a decent selection (not that…read morebig though) of off the rack dresses with very reasonable prices. (I saw some as low as $250). As we came on a Friday, it wasn't too busy so we had the whole shop to ourselves. The person who helped my friend really made sure each dress fit her (adding those finishing touches) and was very good at listening to my friend's feedback and getting other potential dresses that she would like. They also have an in-house seamstress so it was nice to hear what they were reasonably able to pull off. While my friend did not find her dress, the experience overall was still great!

Paula was a great attendant. The dresses were less…read moreexpensive than most boutiques, which is great for staying under budget. Same quality of a dress for a better price. Cute, clean, and intimate. I believe once the dresses are done with at the main Sweet Romance Bridal Lounge they come here.

We shopped numerous of dress shops but couldn't find the perfect dress with the great customer…read moreservice. The dress we found was a hidden jewel at a great price. The owner and consultant were very patient, nice and informative. The dress we found was beautiful and he made suggestions that catered to what we were looking for. Since it was for a Sweet 16 we didn't want it to exposed or grown for her age. He suggested to add sleeves from lace to cover up the bare arms and shoulders. Let me say, it looked so elegant! Customer service 4stars Price 2-3 dollar The dresses are reasonable. He has a selection from weddings, evening , to prom.

Definitely a place you need to stop and look. Small place but very cute selection of dresses for…read moreall occasions. We went in for a quinceañera dress. They were so nice to let you try on without charging a fee, there's other shops at Harwin that charge you $20 just to try on. The lady was very nice and patient with us while we decided on a dress. We found the dress and we left very happy with how we were taken care of. We will definitely do business here again.

I had a wonderful experience working with Brandon! He was kind, patient, and took the time to…read moreanswer all of our questions. He truly listened to my vision and helped bring it to life with the perfect wedding dress! I highly recommend him to any bride looking for someone who genuinely cares and goes above and beyond to help you find your dream dress. Thank you for making this such an unforgettable experience!

I am extremely disappointed and frankly frustrated with the handling of my appointment by your…read morebridal shop. I received a call moments ago informing me that although I was the first to book my appointment for this Saturday, I am now being asked to move my time to 1:30 PM due to the size of my party. This is incredibly upsetting. If I secured my appointment first, I do not understand why I am the one being asked to adjust rather than accommodating later bookings accordingly. That decision feels both unfair and dismissive of my time and planning. What makes this even more disheartening is that I have family, including my aunt, traveling in from out of town specifically for this appointment. Receiving this type of notice on a Thursday afternoon leaves me with virtually no reasonable opportunity to secure another bridal salon that can accommodate us on such short notice. This experience has been deeply frustrating and has added unnecessary stress to what should be a very special and meaningful moment in my wedding journey. I expected better consideration, communication, and respect for my original booking.

Ann was a pleasure to work with. She was able to fix my gown for my daughters wedding. There were…read morea lot of alterations which included bead work. A very fair price. She also bustled my daughters wedding dress. Great Job!

I was directed to go here to order a flower girl dress. I called 2 weeks prior and the owner said…read moreshe was not sure if she had it and she couldn't look to see. I called back 5 days later and was assured the dress was there. She took my name and said she put the dress on hold for me. I scheduled the time to go today. After reading that the store open at 11:00 I headed that way. I got there and it was closed, it was 11:20 I called and she said she would be there in 2 minutes. When she arrived she went to get the dress. It was a size 8 for someone named Tracey. She offered to order it and made it sound like I couldn't truly trust the dress to get here. I'll admit I raised my voice because by that point and all the run around and waste of time, I was pretty upset. After all the run around I would tell patrons to stay away from this shop!