Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

Very convenient location if you live or work downtown. They fixed a check engine light on my car…read morethat same day. Very friendly and knowledgeable folks. Prices are similar to a dealership. I would definitely use them again.

Our daughter was a student in downtown Indianapolis. She had an older vehicle and used Downtown…read moreCar Care for maintenance and repairs. They were amazing. They were efficient, accommodating and reasonable. We appreciated them immensely. Would highly recommend them to anyone especially students in Indianapolis. Thank you Downtown Car Care.

I am thankful for these folks being available while my wife was traveling. The check engine light…read morecame on while traveling, and the concerns elevated. My wife called me with the news, and I was concerned that during the holidays, service and parts resources would be limited. I was able to get a fix on my wife's location and immediately reached out to local repair shops, only to find, as expected, that many were closed for the holidays. Dynamic answered the call and provided the most needed assistance. My wife arrived at the location an hour before opening. Once the mechanics arrived and opened the doors, they quickly evaluated my wife's car. The tension in the situation was relieved when the concern was identified and its severity reduced. We cleared the EVAP system error code, and my wife continued her journey home. There were some complications with administering compensation for the services, but we worked them out.

Quick, affordable, and quality work. Not to mention, great customer service! I highly recommend…read morethis place.

I was having car issues, called in as soon as the shop opened and I was told I could bring my car…read moreright in. Check in was fast and they had no problem coordinating with my dad since I wouldn't be able to answer my phone while I was at work. My car was ready a little after lunch time and the repairs were reasonably priced. An overall great experience.

This review is LONG overdue... Back in May I was heading to my first class of the summer semester…read moreand was unable to shift out of my parking spot in a parking garage on campus. What I initially thought was my transmission ended up being a broken piece on my shifter cable. Keep in mind, this occurred on the Wednesday before Memorial Day Weekend, and the workers (as they should) were also planning to enjoy the long weekend/holiday. John let me know that it was highly unlikely that my car would be fixed before the weekend, which I understood, but I was still a bit bummed about because I had several plans to start moving, traveling, etc. While I did not mention any of these circumstances to John, he let me know to call in the next morning for an update on the vehicle. To my very happy surprise, he let me know that he was able to find a shifter cable part from a friend in the community, and he even stayed late to fix it! Replacing shifter cables can be a pain, and I was so taken back that he was able to have my car back to me in less than 24 hours, with no appointment or heads up. I am not noting that he stayed late as something customers should rely on when choosing an auto repair shop. However, John was very thorough in explaining the process to me, and A&A exceeded all of my expectations. To stay late for someone so that they can have their car before the holiday weekend is top notch customer service, and it goes way beyond what any repair shop needed to do. Trust me, there are WAY more of people needing repairs and this shop would have stayed busy even without my business. To sum it up, A&A is reliable, I never once worried that I would be scammed as a young woman, and I will definitely bring my car back if I have any maintenance or any other issues. Thank you A&A!!

Short and sweet: My girlfriend had a tire blow out, so…read morecalled and got in for four new tires at 5p (they close at 6). Took care of everything and were amazing.

I try my best to give the benefit of the doubt, be patient and reasonable when dealing with…read moreunforeseen and unfortunate circumstances. However, my experience with this Firestone Complete Auto Care location was pretty awful. To be clear, I ranked it a 2/5 because it does seem like they got the repair done and my car working back to the way it was before so that can't be discounted. However, the rest of the experience was pretty awful. I got my car towed there on Sunday, May 9th and had an appointment scheduled for Monday (the 10th) morning at 10am. They were closed when it got towed there so I called Monday morning letting them know I thought the starter was bad and that it would likely need replacing, but maybe more was wrong with it. From there on it was basically me doing all the work of communication. I don't want to pry or get annoying when I'm waiting to hear about updates so I try to give 30-36 hours in between calls to give ample time to get things done. Since I had an appointment scheduled I was expecting to at least have my car looked at on that Monday with maybe a diagnosis and part ordered with the car being finished say Tuesday or Wednesday. I called Tuesday afternoon before they closed and they said my car hadn't been look at at all yet. This was quite discomforting since it had been there for almost two full working days and nothing done, but I was told my car was next up. The delays were due to construction on the site, work on the parking lot (maybe that was one in the same as the construction), techs calling off work and needing more experienced techs to look at my car. I was like okay that makes sense, I'll be patient so thank you for updating me. The end of Wednesday comes around and I haven't heard anything and so I call again Thursday morning and nothing has still been done to my car. Nobody has looked at it or diagnosed anything. Same reasons. At this point I'm trying to plead with them to have someone look at it but the person I spoke to said he'd give me a call when there was an update. Friday afternoon rolls around and I still haven't heard anything so I call again. Like I said I don't like calling this much, but this seems unreasonable. They still haven't look at it. I'm pretty mad at this point, but I can also tell the person on the phone is a bit annoyed too because they're the same person I talked with on Thursday saying they'd call me when they get it looked at and he certainly doesn't enjoy having to repeat himself. We're both a bit at a loss for words and so he says he'll have the manager call me in a little bit. 15-30 minutes goes by and the manager does call me (yay!) and says that they decided to get guys together to move my car into the shop and have it checked out since I've been calling so much (so this happened in between phone calls). Says they think it is the starter and that the part likely won't get placed into the car until Saturday sometime. This is super frustrating at this point. It took like 15-30 minutes to diagnose what was needed for my car when it's been sitting on the lot ALL WEEK. Luckily I can work from home, but all of this should be unacceptable. Poor communication, no mention of "hey you should tow your car elsewhere because so much is happening we can't get to it for a while". AND being told Tuesday evening it was next to get looked at Wednesday morning. Just awful. So Saturday rolls around and I get a call right when they're closing that the car is done and I'll need to get it right when they open Sunday morning at 8am because work is being done on their lot so the car needs to be gone. Overall I'm just happy it's done, though annoyed it has to be at 8am but oh well. When I arrive Sunday morning to pick up my car, I'm talking to who I assume is the manager. He was kind overall and doubled down on how much has been going on there that week and into the upcoming week which I understand. However everyone should know that this kind of service is unacceptable. There definitely should've been communication about accurate timing of getting to vehicles and maybe even removing appointments from the website to help lower the amount of backup there was or something. Ugh. The last thing that ticked me off was that there was so little remorse for the bad service. Outside of no offer during the week to either tow the car elsewhere for free to help pay for it, when checking out there was no offer of a discount or anything to help make amends. I got a discount only because I mentioned a coupon that was on their website. THEIR OWN COUPON! They didn't even bring up their own coupons on their own. Truly just awful. Won't ever be going back there at all. I'm so lost how someone could ever recommend this place to anyone.

This is our 2nd time coming to this spot. Super friendly staff, quick, n got my vehicles good n the…read moreservices that it needed done, 10/10!

Honestly I do not know how I'm just now writing a review for this place…read more I've been going to this specific location foe the past few years and every time I am greeted, directed, given quality customer service and informed. Visits are typically on a Saturday morning bright and early however today I got off work early and desperately needed to pay them a visit. Alex and Zoey were great. Alex informed me on all the things, some of which I was already aware of and knew I wouldn't be taking care of today. What I appreciate about Valvoline is I've never felt pressured to purchase a service. I also was able to meet the acting area manager, Pedro. Pedro if you see this and I said your title wrong I'm sorry. Haha. All in all between my yapping and getting my oil and 2 lights changed I was leaving within 20 minutes. I tell my friends about this place like it's my favorite restaurant. lol.

I'm disappointed in this location. I came in at 6:30pm just to change my headlight. They told me…read morethat it would take hard labor and a mechanic to get it changed so they couldn't do it ( all you have to do is go behind the tire, it takes 2 minutes max if you know what you're doing) i would have done it but I'm injured. I know they just didn't want to do it because they close at 7pm. Luckily i went to the brownsburg location and they changed it very quickly with no issues.

Great service! Was in and out in less than 20 minutes. Employees there were also very nice. Oil…read morechanges made less dreadful for sure at this location.

Everytime I go here I leave upset or annoyed. The workers I deal with always seem to be the bad…read moreapples. And the other employees have to fix it for them.

The wait was longer than I expected bc I was second in the door when they opened at 8. I was simply…read moregetting pads and rotors for my wife's suv. Outside of that I have no complaints. Mike was friendly and offered a lot of advice with his knowledge of cars. The prices are a lot less than most shops in Indianapolis and the quality is A1. Also a young lady that appeared to be in her twenties came in for a minor muffler repair and I overheard the mechanic say I can repair that for $20!!!!! That blew me away that was very honest and trustworthy. He could've charged her $300 for something that he fixed in 15-20 minutes. Thanks again for a job well done!!!!!