I really wanted to like this place since it is walking distance from my house, but I had a not so great experience today. I went in and ordered a decaf iced latte with 1 pump of flavoring. She woman showed me two different sized cups, and I chose the smaller one. I then paid (the price seemed really high, but I figured I just miscalculated in my head), but I did click to get a paper receipt so I could check. The worker crumbled up the receipt, but I said that I had actually wanted it.
Turns out there were 3 things weird or wrong with how they charged me. First, I was charged for the largest size of drink on the menu, even though I chose the smaller of two options. Second, I was charged for flavor twice. Third, the double flavor cost $1.77 (not 2x $0.59 which would be $1.18). Anyone one of these things is little, but when you combine them all together they charged me $5.87 for a drink that should have been at most $4.34. I don't care about the dollar and change, but I did want to alert this new business to all these mistakes they were making. I can't imagine a business lasting long that habitually has this many issues.
I bring it up to the cashier, who tells me 1. the smaller cup was a 'large' and the larger cup was an 'extra large' (whose price is not even shown on the menu). This seems odd to me, but ok. 2. She then says when people ask for extra flavor they charge them twice because they give them 3-4 pumps. This again seems odd, but given that I specifically asked for 1 pump, she did say it was mistake on her part to change me twice. 3. Finally, she says that they don't program the machine, so she has no idea why the double flavor is charging $1.77 (triple cost) instead of $1.18 (double cost). I say ok, I just wanted to let them know, and I go catch up with my friend at a table.
Five minutes later the owner comes over, standing right over me with no mask on, and keeps talking to me while handing me 59 cents. I'm super uncomfortable. There is a mask mandate at the moment (on their door they even have a sign about masks being required, which they were apparently ignoring), and I am super pregnant and trying to be careful. I say that I don't care about the change, but I had just wanted to let them know. I think she honestly didn't understand the situation and how they had actually triple-charged for flavor, but either way, I wanted to be away from this unmasked person. I excuse myself to go to bathroom, hoping she would have left by the time I return, but when I get back, she is still there. I ask her if she could put on a mask, or even better if we could end the conversation, and she starts talking about how she is vaccinated. I ask her again if she would put on a mask, and she feels around in her back pocket, then turns around leaves the cafe. I'm not sure if she was going to get a mask or if she finally understand that I didn't need or want to be having this conversation, but my friend and I took that chance to leave.
The forced conversation from the owner was honestly the worst part of it all. It was a very uncomfortable situation for me, and she didn't get the hint when I tried to respectively end the conversation. Then when I was direct about ending the conversation or having her put on a mask, it is mind blowing to me that she would continue to talk, unmasked, to me, justifying the situation with her vaccination status. read more