The staff was very helpful with recommendations. The office staff was very informative about how I should proceed. Although they were only going to reattach my crown that fell off. They informed me that since it hasn't been a year since the previous dentist installed the crown. That it's covered by a warranty which I was not aware of previously. That I needed to go back to that dentist office have them work on it. read more

Dr Ellen gave me back my smile. My partials were old and didn't work right anymore. Dr Ellen fitted me with new partials and capped several teeth that were in bad shape. Now I can smile big and wide without feeling self conscious about my gnarly teeth. All the staff at Dr Ellen's office were friendly and professional. It was a pleasure to look forward to my dental appointments. read more

Lake mead dental is absolutely the worst. I've been going to them for 10 years up until I stopped about a year ago. I can go on and on, but I'm just going to make this short and say that they do not care about your health. Only about money, they performed so many unnecessary work done to my teeth including 5 root canals and now I'm with another dentist fixing their "work". The front staff are all rude and act like you're bothering them all the time. Every single visit I waited about 20-30 mins in lobby to be seen and about 30mins to an hour, sometimes more in the chair. Sometimes I would wait so long my anesthesia would literally start wearing off. Honestly, none of them have any clue what they're doing and most importantly they do not care about their patients. Do not waste your time and money here. read more

Everyone at this office is super kind and patient. I never have to wait long for my appointment to start. Always a pleasure coming in.

If I could give 0 stars I would!!! I have seen a few bugs and roaches here in a dental office!!!!! They NEVER keep their appointments...... an hour and half I was waiting for my very 1st appt!! They will double bill you and the insurance co so they will get paid twice for the same svc. They have no quality of care as they do not ever have good tools and sometimes its NOT sterile!!! I have to go to court to get my money back and the fees are ridiculous!!! Im warning you now, stay away from here!!! I will NEVER go back !!!!!!!! read more

The staff are rude and when I told them I saw roaches on the wall they replied by saying its only 2. They will call you over hour later after your appt time and then say to reschedule if thats not ok with you. They have overcharged me nearly 500 bucks and refuse to pay me back No matter who I have help em there is nothing anyone will do, including the dental examiners board. They even ignored the BBB when I filed a complaint. Good luck if you are stupid enough to use this dentist read more

Appointment was scheduled for 4pm ,, I arrived around 4:13pm as I live all the way across town. Spoke with manager about wait time and she said time is unpredictable as patients sometimes need more work done than expected, she quotes me 10 more minuetes as its been more than 10 minuetes... its currently 5:36 very unproffesional on how business is conducted & ran. Patients have a 15 min late grace period after their schedule appointment time but they can certainly take more than 1 hour in 17 minuetes to attend me and not notify me their behind via phone before my appointment or even communicate it with me as I am waiting. I went up to them, 2 times read more

Scheduling is terrible here. I've spent at least 2 hours just waiting every time. I would have been okay coming in at a later time but they just seem to overbook. The front desk and dental assistants are all nice and the dentist does a great job explaining what and why she's doing stuff but unless you have several hours set aside, don't come here. read more

Wonderful experience. Staff was kind. Understanding and comforting. They made me feel like a priority when my dental situation was very much one for me! I had an infected cavity and it got really bad and my dentist couldn't see me. I called them and the fit me in within 30 minutes and they were also busy this day. They did the procedure and got the pain to subside. I am now transferring the rest of my dental needs here. The place is very clean Organized and efficient. The staff seems very versed with each of their duties. I felt like I was in good hands. And I'll be back next Tuesday :) Best office I've been to! read more

I really wish I had read these reviews before, I made the horrible mistake of going here! BTW this was the 4th dentist I've seen this year trying to get a bad tooth taken care of I told them I had a bad TMJ disorder and it was just a horrible experience, and the doctor hurt me! Didn't seem to know why I was there pressed really hard on my jaw just to make it pop and crack and then tells me that no dentist could work on me because of my bad TMJ and said that I need a root canal! And they went ahead and charged me it's 3 weeks later and my jaw is swollen on the side that usually doesn't hurt like this I'm in agony and I still have the bad tooth! read more

I love lakemead dental the staff is so kind and nice dr Ellen is the best dentist in Vegas her assistants are awesome I especially loved Maria's service shes so sweet read more

It's my fourth visit here in the past three months to get the VA to square away some cleaning and treatment. Today was the worst. Had an appointment for 3:00 and they put me in the seat around 3:20, waited there forever without any dentist or hygienist to inform me on how long the wait was. 3:42 came along and I really needed to get this done. The procedure was gonna take about an hour to hour and a half and I had to pickup my kids around 5pm, so instead of informing me of how much longer the wait was gonna be, they (Jessie) the person that does the scheduling and insurances basically says to cancel the appointment. Welp, I didn't see any other dentist, but one taking care of another patient, the other chairs looked empty. Was trying to look for the dentist that was gonna take care of me, but was told to go back in the chair because of privacy concerns. So, I decided to cancel my appointment and just head to pickup my kids a little early. To be honest the treatment up front desk is great, it's the behind the door treatment that's unsatisfactory. Update your patients! There's only two back there and you all expect them to just sit there for 40+ minutes without checking in? Rescheduling is the worst because I work and I have kids, so those things play a part. If they were this far behind, they should've just cancelled or rescheduled instead of waisting everyone's time. I won't recommend to any other Veteran. read more

Amazing customer service! Was greeted & helped by Angel & Melissa! :) great staff overall

I've been going to this location for 2 years and today was the second time i got this particular hygienist, the first time i didn't like it but didn't say anything, i thought she was having a bad day but today she was so rude that i had to leave and will never come back, I've never been treated so bad, they forget that there is a dentist in almost every corner in Las Vegas, they lost a patient. read more

I've never written a review before but it was necessary for this place. Everything that they could mess up, they made sure they did. Lots of miscommunication, wrong filing, improperly handled situations, extremely long waits, I could go on for days. I cannot believe how bad they were. Would NOT recommend to anyone that needs any work done other than a cleaning. read more

The only good thing that came from this visit was the "Cherington Dental" I found right across the street from them. Not only did my wife and I have to wait 20 minutes after our scheduled appointment to see the dentist, they also made us wait an hour and a half for her tooth to numb for an extraction. It should only take 10-15 minutes. I had to go get the doctor in order for her to remember the extraction!!!! She's still telling me to wait 4 minutes and I'm thinking "how do you still have your licenses?" Not only were the staff continuously gossiping about "how cute this guy was, and "is he gonna call me?" like it's a damn high school, but the doctor was taking her time. By the time for extracting her tooth, they had to numb her all over again!!! If my wife wasn't already in so much pain I would have carried her off that chair! I'm pretty sure they've lost a bunch of guests with their lack of common courtesy and that's on them. Must be nice to act like children at work. I'll take my adult job as a line cook elsewhere, thanks though. read more

I went in there a year ago​ to get a lost tooth fixed. They did all kinds of work prepareing my mouth. I spent a lot of time in the chair! They re did the work the previous dentist already did. Previous dentist no longer takes my insurance. It is now this year. I still have not replaced lost tooth. I go in the office get my teeth cleaned. The office mgr. Was cold and indefernt to my situation. After getting teeth cleaned they put me in another room. This is the best part. I Sat there for an hour and a half,while they ate pizza in the back. Everyone was gone. So I left Never to return. !!!! read more

If I could give this place a zero I would. This place is saturated with unprofessionalism. Never go here!!! Prior to working on my teeth they were already gossiping about personal affairs. I try my hardest to ignore their drama so I couldn't get my teeth done. However, within the process of getting my filings replace the numbing didn't take properly and they had to numb me 3 times because they couldn't get the correct nerve, so they say. Needless to say, I left there with my whole mouth numb and a hold in my mouth because I refuse to let these ppl work on my teeth again!!! read more

I went to lake mead dental for a clean and was told I need all my 3 crowns replaced that are not even hurting me at all or giving me any problems and I need 2 root canals redoing and a bunch of fillings redone, also told that my top right wisdom tooth needs extracting and the tooth next to it turned in to a crown also the lower back tooth and a virgin tooth should be ground down so they can install a bridge for a tooth that was missing and I had taken out 4 years ago and it's not a problem. the bill was $3500 with insurance over $5500 without. I asked that the only tooth that needs looking at is my top left rear tooth that had a filling before in 2017 and I felt the work had not been done right the last time and they was a tiny hole round the back of the filling all the time, I wanted that filling redone at lake mead dental. Then halfway through my appointment when the tooth had been drilled out and was compromised, I was told by the dental assistant and the receptionist if the dentist drills any further they MIGHT need to do a crown, or if she dills more and IF they are more decay and I don't get the crown they will have to pull the tooth out, I said I did not want a crown doing and I said I don't want to lose the tooth ether if they drill more cant you juts fill it I was told if they are more decay and they dill past a certain point they cant fill the tooth will a filling, so I said can you just fill it back up?, then they left the room came back in and said I have to choose one, I refused both options and said: "can't you just refill it as it is and not dill further ". then the only other option I was given while my tooth was in a compromised state and I'm on the chair face all numb so I can't talk properly, was to put a temporary filling in. The temp filling was not fully explained as weaker materiel than what was in before until I asked afterward. I was also told I have to hurry up with my decision as other customers were waiting, I was asked repeatedly do I want the temporary filling or the crown, I felt pressured to take this temp filling as extraction and a crown were not what I booked my self in for that day. I felt my tooth was in a compromised state and would hurt after the anesthetic wore off and they could not confirm if the tooth was good or bad to fill with a filling, so I said ok fill it back in but it was back as before, thinking it would be but back to what it was before drilling it out, the dental assistant, not the actual dentist who was working on my tooth put the filling in, it felt the temp filling work was rushed and it took less than a minute to do and I can feel and see it's not been done right or to a high standard. it looks like a poor quality job, now my tooth feels weaker than it was before and I will have to have it redone somewhere else as I lost trust and all confidence in that dental practice and the work need and what they wanted me to have done immediately after they were done with the filling I asked what that filling material was made of and how long will it last and is it as hard as the filling that was in there before, I was told "no its weaker its a temp filling" this wants you asked for and your tooth could break now " I said why could you not use the permanent filling material like what was taken out. I said why did you not just put the same strength of the material in the tooth? plus I mentioned a cap that was protecting the nerve as it was was drilled out by the dentist this cap was mentioned as getting removed but it was not replaced. this dental practice has immoral tactics and does not care about the patient is all about what they can make out of that patient they try to sell more dental work than you need, they and will stop halfway through your sugary when your vulnerable and your teeth are all messed up because of drilling then pressure you to install a crown or have the tooth extracted to create fear and anxiety to go for the crown that cost a lot more than a filling. When I started to complain about the work that was done I was stonewalled by the staff in a very rehearsed manner and told "you wanted the temp filling" when I did not want that. I went in for a clean and filling re-done and got a poor quality temp filling and a compromised tooth as a result, and still had to pay $100 with my dental insurance. Now I will have to get the tooth redone elsewhere. I'm making a formal complaint to the Nevada state board of dental Examiners about lake mead dental. read more

I know this probably won't matter seeing as how it is the only review, but I don't know what else to do about this place! I have been going here for my dentist work for years, although I will admit I hate having dental work done and I only go when I absolutely have to. First off, anyone who has ever been here will tell you that they stack their appointments, and I mean insanely stacked!! I ALWAYS waited at least an hour, if I had an appointment at 5pm I know I wasn't getting out of there until at least 7pm. I never complained about it or EVER made a fuss about waiting because I understand having more people than help as I work for a small business. Everyone that works there is super nice, considering they probably get to deal with angry customers all day long because of this stacking problem. Although timing has always been an irritation for me, the REAL reason I don't go to them anymore and am now writing this review is that they mutilated my mouth and DIDN'T CARE. That is the part I am astounded by. Everyone who works at Lake Mead Dental have always been beyond nice and accommodating, I am so shocked at the level of attention and service I received after this incident. Just to be clear, I was getting a cavity filled and my doctor slipped and used a polishing tool to take out a HUGE chunk of my cheek. I didn't feel it at the time, but as soon as the pain killer in my mouth wore off I couldn't eat anything or hardly move my mouth. To give you an idea of how big this hole was, I tried to eat a blueberry while I was still numb and it literally got CAUGHT in this gaping hole. The insult here was that the man said "Oh, I gave you a little nick. It should heal up in 24 hours." Well here I am a week later and still have a gaping hole in my mouth. He KNEW this! He is a dentist, he saw the damage, he should have taken care of it right then! Honestly, if he had said right then "I'm sorry I cut your mouth, here are some antibiotics and pain killers lets handle this" I would not be writing this review right now. I understand making mistakes, I just don't understand not trying to fix them. He did not give me any understanding of the severity of the wound, and he just let me leave the office because at the time I couldn't feel it because he numbed me! I will try to post a pic of the wound with my phone if YELP lets me. To add insult to injury, the same day the wound happened after the blueberry incident and the pain started coming back I drove back to them to have someone look at it. They didn't want me to come back, on the phone they said that they could send a pain prescription right to a pharmacy but I wanted someone to look at this. When I go in a doctor isn't there, and a lady gives me pain killer and mouthwash and tells me to come back for another appointment later. The lady is REALLY nice, but she keeps saying "oh it's fine, it's fine." I understand you want to be comforting but I really needed someone to acknowledge how big of a mistake this was to not try and fix. So she gave me 800 ibuprofen.. they were useless I ended up having to take two of the hydrocodone pills I have left over from a surgery I had to get any relief. So I come back for the next appointment, and they have me waiting for 45 minutes!! I was so upset. I understand waiting when I have cavities and I am in line to see a doctor but making me wait on a check up appointment that I HAVE to go to because you MUTILATED me?! That is ridiculous! All you have to do is look at my wound and see if it is getting better or worse!! Can you give me five seconds after you disfigure my cheek?! (BTW, Still noticeably swollen to this day.) So this other doctor says to me that the main thing she is concerned with is the infection moving to my eye. INFECTION!? WHAT?!?! So she prescribes me a Z-Pack of antibiotics. I take those, they are kind of helping but I am still really concerned because of the dark color of the wound and the fact that my face is now turning yellow outside the wound. So I go in for another check up too see how the antibiotics worked and if I need more or whatever and they keep me waiting for over 30 minutes!! I got up and walked out without ever seeing the doctor, and I will never go back. My mouth is still in pain, if it gets worse I will just go to the E.R. I am never going back to this dentist again! I cannot fathom how you can mess up someone that bad, NOT tell them and make them come back later to be told IT WILL BE FINE only to find out they wanna keep infection from spreading to my EYES and then to be waiting for so long for someone to LITERALLY JUST LOOK AT ME! All they had to do was take 5 minutes and LOOK AT MY MOUTH after mutilating me. The staff at this place is so nice. I don't know who to blame for this. The dentist who did it, obviously, as he should have told me the severity of the wound right away!! But can I blame the person stacking appointments? Probably not, I am sure that it just her job requirement. Idk. read more

Lake Mead Dental - Their card. - General Dentistry Near Me - Las Vegas, Nevada

Dr. Ellen and her staff at Lake Mead Dental are AMAZING!!!!!! I hadn't gone to the dentist for almost 20YEARS!!!!!!!! Because of bad past experiences and fear of dentist. Dr Ellen and her staff changed my life and my outlook on dentistry . I used to hide my teeth and was too self conscious to smile/ laugh in public but Dr. Ellen gave me a beautiful smile that I'm proud that makes me feel good about myself and the way I look! Most importantly the staff was kind. They took time with me and patiently helped me through my initial fear. Yayyyyyy! Lake Mead Dental!!!! read more

This is the worst Dental office in town,they did work on my molar and basically said I needed a crown which was fine,after the work was done,I was having real bad pain in the tooth,went back to them a week later,and they now said I needed to have a root canal on the same tooth,so they now drilled out my brand new crown and did the a crappy job on my root canal. Do yourselves a big favor and go anywhere but Lake Mead Dental. read more

I have been going to this dentist for years. The staff are extremely nice...but I finally had enough. EVERY time I've visited this dentist I wait for at least an HOUR past my appointment time. Today I waited for an hour and a half. I finally got up and walked out and I promise I will not return. There is no reason to wait this long when my appointment time is 6:30p and there are no more than 5 people in the office. I love that they have extended hours, but it is obvious that they need those extended hours to accommodate the insane scheduling they do. I cannot see anyone being okay with being in the dentist office at least 2 hours EVERY TIME you make an appointment. Also, I note that I have been going here for years and dont even know the name of the dentist!!! That should tell you something about this place. Do not bother coming here, unless you have 3 hours of your life to kill. read more

A friend of mine recommended to get some work done here. I was hesitant because I hate coming to the dentist but immediately I felt at ease. The staff is very friendly and professional. 5 stars!!!!! Definitely will continue coming to Lake Mead Dental. read more

Such an amazing place to come too! Friendly staff with huge smiles , made me feel at home ! Would definitely recommend anyone to come here !!!! Best team !! read more

I love this dentist! They are always willing to work with my late hours, and everyone is super friendly! I had to reschedule several times due to work and the front desk girl was always so kind and helpful!! read more

I've never been so comfortable as I am here. As a younger person I had terrible experience which made me terrified of going to the dentist. I'd have true panic attacks so I avoided at all cost. I'd have to take Valium just to walk in the door. Finding Lake Mead Dental really was a life changer. They were so patient with me and really helped through my dental issues. Not to mention the beautiful work they do. I'm so happy and proud of my beautiful smile! read more

My son broke his two front teeth at school. I called in a panic, I was out of town and feeling very upset. The front office was so nice and helped me get in right away. My son got his teeth fixed right away. On a friday. 5 stars for the entire office staff. Thank you for caring for my boy. read more

Seriously LOVE THIS place !!!!! Best dentist in the area. Evening hours available 12-8pm !!!! Crazy right but it's true. Multiple languages spoken here also a plus ! Love the diversity read more

I have been going here for years! Love all the staff, hygenists and the dentists! Always attentive and professional. It's great to have the staff recognize you and ask how the family is doing. That's how you know it's "your" go to place! I also love their rooms. Clean, comfortable and well maintained. All of them have these gorgeous wall murals of nature and other tranquil places. You can almost meditate before they start work on your teeth. May seem a bit odd but it's crazy how much it helps to relax having that "view"! I have had bad teeth most of my young life and since I started going to them about 5 years ago, my teeth have gotten so much better. I had them whiten my teeth when I first started going here and the white has held amazingly to this day, exceeding all of my expectations! I remember it was quite painful at the time, but to keep my teeth beautiful like this for this long is worth it! Hearing strangers and friends compliment my teeth makes me want to cry because of my struggles with cosmetic problems I have had before, that this wonderful office fixed. My whole family goes here and we are truly happy customers! Thank you!!! read more

I've been going here for 14 years, Dr. Ellen and crew have always been beyond professional and friendly. They have taken me same day emergency several times. I can't thank them enough read more

They treat you like a number, not a patient. Don't even know who is looking in my mouth because they don't introduce themselves. Staff laughing and gossiping right outside your room. I had a root canal procedure done and scheduled an appt 6 days following to get a crown put on, they called and canceled because "something came up" and then can't get me in for another 3 weeks. Meanwhile i have temporary material filling the hole in my tooth. Sure hope it can sustain another 3 weeks. I will not be returning. read more

I've been going to this dentist for about 7 years now and the front office staff are super nice especially Jackie. The Dr and his staff are the best!! Keep up the good work everybody. read more

If you have extra 2 hours to wait you should go to this dentist.Every time I visit here I wait minimum one hour. My appointment was 9 am i was here 8:50 am ,right now 10:08 I am still waiting this is ridiculous. read more

I just moved to Nevada so I called this office to book a new appointment i spoke with the lady in the front before i even proceeded to book the appointment with the lady i asked if they accepted my insurance and gave her all the necessary information she said yes we accept that insurance and booked my appointment. Minutes before my appointment i get a call saying they cancelled my appointment because they don't accept my insurance. As i proceeded to explain my frustration jackie was very rude and kept cutting me off. She then said she didnt care what the lady said she was telling me what she wanted me to hear and said i could come in and pay a consultation fee of $200. After how she handled the call i dont think i would ever go there and would NEVER recommend them to anyone. read more

Love this place !! Jen does the best cleaning job always so friendly and funny !!! Jackie my fave !!! Even my daughter love this place very comfortable!!!! read more

I've been seeing Dr. Ellen for more than 10 years. I love this office. I had some horrible (oversized) veneers that I had done by another dentist and she shaped them to artistic perfection. The office staff is friendly and competent. I've had no problems at all. read more

This place is literally a joke. I made my appointment back in November for a cleaning. They called and said they had to re schedule my appointment until February because of scheduling issues . I get a call a day before to confirm my appointment for 5pm. They completely changed the appointment time without letting me know due to "schedule changes". My appointment time wasn't until 5:30. I was never notified. I left work early to make the appointment time they had change me for. When I show up they take X-rays. Only to tell me they can't do my cleaning because I didn't show up in time before the Hygenist left. Again never notified of what was going on. So my appointment was just to take xrays ? Spoke to the manager. She was VERY rude. Would not even let me speak without cutting me off. I asked for the doctor. She seemed very nervous even her voice was shaky. Got the same type of treatment from the dentist. Asked for my file. I will never be coming here again. read more

I love lake mead dental. I never have to wait long to be seen, the people there are amazing, all have such great personalities. Their front desk people are great Michelle's beautiful smile always makes my day read more

I truly love coming to this dentist office! The staff is super friendly and welcoming and your mouth feels fantastic after getting work done here! Highly recommended! read more