I came to this location to deal with flat tire. Mary Permenter, service adviser, was very kind to find time spot for this repair. The waiting area is comfortable, very clean and after short period of time the repair was done. Many thanks to Mary, Jarod O, and Max for fixing my car. read more

UPDATE: I spoke with a mgr at Lambs, who was very empathetic to my issue (described below) and has since made things 'right'. It has restored my faith in Lambs, and I am willing to give them another chance. The issue ultimately came down to their central call center speaking out of turn as to what their offers actually were, thus setting a wrong impression in my mind that I was being lied to. That apparently wasn't the case. I do appreciate Lamb's/this mgr's willingness to resolve my issue in a satisfying manner. I upped the number of stars I gave them, but I'm withholding giving them 5 stars until I see how our future relationship pans out. Things are definitely looking up. Thank you, Lambs. WARNING: KNOW BEFORE YOU GO!!! I wanted a simple Oil Change for my 2021 Toyota Venza. It takes 5 quarts of oil. I had Lambs do my Oil change last time, and it was $69 (expensive to begin with). Today, I took it in again expecting to pay the same and was told it was going to be $99 after they did it. That's even after I presented a $15 off coupon. I commented on the price and was told that is because of oil prices going up and that their standard oil change of $89 had increased to $109. Annoyed, I paid it and drove away. That price seemed really high, so I called Lambs back right after I left and pretended to be a customer who needed an oil change. I gave them the year, make and model of my car and was told that they are running a special for May that all synthetic oil changes that are originally $89 are now $49. Let me remind you, the price I was just quoted on the phone ($89) was lower than what I was actually charged after I had my oil changed ($99), not to mention the $49 deal for this month only. I feel as though I was lied to and mislead. When I called Lambs back to discuss I was told there was nothing they can do now that the ticket has been closed and that I will have to call back tomorrow to speak with a manager. I will do that an then update this review. Needless, to say that is really a very poor business practices, especially given that they also gave me a laundry list of other things I need to get done on my car (e.g. Engine Air Filter replacement, Cabin Air Filter & Labor, Brake Fluid Flush, Coolant Fluid Flush, and Fuel Induction Serviced). Assuming I need those things done, which I highly doubt now and can do some myself, do you honestly think I would bring my car back to Lambs to get this work done? They just shot themselves in their own foot treating me this way, not offering the special upfront, expecting me to know about it when I came in and still lying to me about how their standard oil service has gone up in price when it hasn't. I won't be going back there again. I was working with a guy name Roel at the Lambs on Far West Blvd. read more

They rip you off! Went for something simple however wasn't cheap either and when I picked up my vehicle there was a very horrible loud noise when it was not there before. I called to let them know they wanted to charge me another $1,100 and maybe it'll fix the noise they said "it's not guaranteed". So hell I ain't going back! Now my vehicle is non drivable and I had to purchase a whole new vehicle cause I need it for work until I am able to fix my other vehicle. This place is a scam and RIDICULOUS!!! read more

We took our 2021 Malibu in to get an emissions test and front end alignment. The Service Tech (Mary) that helped us was very helpful, polite friendly, knowledgeable and professional. She said it shouldn't be that long, probably around 1:00pm and that she would call us when our car was ready to pick up. We dropped it off around 9:30am and it was ready at 12:30pm. We went to pick up our car and checkout process was very quick and easy. All services were completed as requested. Excellent service for a fair price. This is the Lamb's location we've used for over 15 + years. If something isn't right or you aren't happy with their service or work they will do everything possible to make it right and make sure you are happy and satisfied. Their customer service is 2nd to none. I highly recommend. read more

Brought my car for a suspected belt issue. Told me I had to replace the serpentine belt and tensioner. They said the belt was frayed, but never showed me. Picked up the car and drove 100ft just to realize they didnt fix the problem. Couldn't take it right back because it wasn't ready until after close. Looked into serpentine belt info, my car had NONE of those symptoms. Basically they just decided to replace a belt solely because I suggested I might have a belt issue. Worst part is they charged me 30% MORE than what the dealership quoted for the same exact job. Now I'm out $750 for a belt I didnt need and my car is STILL making that humming sound. Don't recommend. read more

Made an appointment for Inspection. My appointment confirmed and was notified to show up just before to check in. When I arrived the counter person said, we don't accept appointments and then added "it's against state law to make reservations for inspection, we have 4 waiting it will be 2 hours is that ok?" 1. Why was I confirmed and not until I arrived was told this. 2. There is nothing in the Texas inspection law that prohibits appointments. There is a requirement to; Inspect any vehicle presented during the business hours for inspection and (D) Refusing to inspect a vehicle without an objective justifiable cause related to safety. What they are doing here is clearing the decks for work that pays more $. Allowing appointments on their website, confirming them and then working them in when they have time and no $$$ customers is simply a method to push inspection customers off. Lying about state law as an excuse is pretty poor business read more

I bought a 12V car battery at Lamb's in NW Austin. Lamb's charged me $150 labor + $225 parts (battery + other parts) + other fees + tax, and the total was $420. I showed to my friends and they all laughed. read more

Scammers!!!!!!! I went in for new brakes and to fix my radiator. They are ridiculously overpriced but then when they called me to say my Jeep was ready for pick up they then say my battery is just about dead and they needed to jump it to start. I said that doesn't make any sense because I got a new battery from autozone 5 weeks prior and its still brand new. I take the battery to autozone so they can test it and it came back at 100%. I was furious and went back and said they are liars. They put the battery back in and I wanted them to start my Jeep and bam!!! It started with no issues and didn't need a jump so they straight up lied to try and get me to spend even more then what they already charged me which was already overpriced. They are crooks and should get sued!!!!! Go anywhere else. read more

This is my 3rd time going to Lambs on South Congress, and I can't recommend this location enough. Micheal, the manager, and Sierra, who is a service writer, are the best in their field. Jose is the mechanic who worked on my vehicle. He came and allowed me to explain my concerns, so if you need any help with your vehicle, then you need to go to them. Tracey read more

This is not the same Lambs since it was bought by Sun Auto. Appointments don't mean anything and they always make excuses about not being able to get your car fixed. read more

On August 13, I took my car to Lambs on Slaughter Lane for diagnosis of two issues: a non-working AC and several warning lights on the dashboard. I specified that I wanted to know the diagnosis and repair costs before any work was done. A few days later, Josh R informed me that they could fix both issues, so I approved the work. However, upon picking up my car a few days later, I noticed that all the warning lights were still on. When I asked Josh R about it, he said he would need to check it again, despite previously assuring me that the issues were resolved. He offered to take another look the next day "free of charge," but I reminded him that I had already paid for the service and couldn't leave my car at the shop again. I requested to speak to the manager, but he was unavailable. Josh reiterated that he would help me if I returned the next day, but the issues remained unresolved. On August 14, I spoke with the manager, Chris, and explained the situation. I requested either a full refund to get my car fixed elsewhere or half back so they could complete the repairs. After some argument, Chris agreed to refund me in full, and I had him sign a receipt for the agreement. Shortly after, he called to apologize, saying they couldn't complete the work as promised because they lacked the necessary tools for my Volkswagen. He admitted that Josh was wrong in his diagnosis and needed more training, but agreed to refund the labor costs and finish working on my car. The following week, they took my car again, but when I received it back, the warning lights were still on, and the AC was completely broken. I tried to contact the manager multiple times, but he never returned my calls. I eventually filed a dispute, which was denied, and while cleaning my car, I discovered a part they claimed to have fixed still in its original packaging under my seat. I now plan to take Lambs to small claims court to recover the rest of my money. I do not recommend this shop. read more

BEWARE - INSPECTOR TAMPERED WITH BREAK PEDAL AND SENSOR Save yourself and go somewhere else. Read other reviews. Had I not caught this, people could have been seriously injured in an accident. Also, a mechanic could have easily convinced me of much bigger issues and I would have been willing to pay a lot of money to get this fixed. I brought my car to Lambs for an inspection and oil change. The car runs great and always has. The appointment I booked in advance took 2.5 hours. They sent me a report with additional maintenance that I declined. A few weeks go by and all of a sudden my engine was cutting off when accelerating and the traction control lights were activated. I almost got in a very bad accident because of it. Based on what I was experiencing, I was prepared to spend $1000s to get it fixed. I got in my car the next morning to go to the mechanic, but the battery was dead. Odd. I jumped my car to find my break lights were stuck on. After checking the pedal, I found a pin pulled out on the sensor on my break pedal (pictured), causing overly sensitive break lights. Once that was fixed, I found the sensor was causing the engine to cut acceleration and triggering traction control. Now, the problems do not occur. There is no reason for this pin to be pulled or tampered with. I can guarantee the Lambs inspector is the only person that could have access to this region of my car in years. There is no reason for an inspector to touch this component with a regular inspection. This component also was not mentioned in the report like other parts of the vehicle. This part would not fault on its own and can't just be bumped out of place. If the inspector did choose to pull this pin for inspection, there is still no reason for it not to be put back correctly. read more

Lamb's Tire & Automotive - This is what the sensor looks like when the pin and sensor is held in place - Tires Near Me - Austin, Texas

See all

We brought our new car here as they had greater reviews than many body shops in the area where we live. Their Yelp page also offered a check-in promotion which I appreciated ($5.00 off the total). We were told it would be a few hours to change the oil and check all of the parts (as we bought a used car from someone and wanted to be sure we didn't have a lemon). We were very pleased when we picked up the Porsche. If you want your car repaired the right way, then take it to Lamb's ! I will recommend all my family and friends to them. Great customer service! read more

Very Disappointed In this Place. I scheduled an appointment 8 days in advance to drop my car off and get something fixed that I couldn't fix a month ago.. Get a call the day after I dropped it off that they don't have one of the parts. They knew they didn't have the parts from the first appointment, and they would need to order it. They didn't order it when I made the appointment. I get a call saying the parts will be in tomorrow and you will have your car by the end of the day. Get a call the next afternoon at 3pm saying the inventory is wrong and the store doesn't have the part, and it would be a week until it comes in. They knew they didn't have the part, and they waited for the last second to tell me. My car has been sitting in the shop for no reason for 3 days to get half done. Complete waste of time. Extremely unorganized. Will not be back. read more

Not great at honoring appointment times. If they know it will be late why not communicate with the customer?

These people don't know anything about cars. In a year they've never been able to align my car right and today they just simply refused to honor their own BS warranty of 1 year and 12,000 miles. I made a horrible mistake of going to this local chain. I will never make said mistake again. Go with a national chain that has locations wherever you go. That will honor their word and answers to customer complaints. Major mistake going here. Also on side note, one of the "mechanics" has my same exact car. The difference is, his looks like a total POS. The person who doesn't even maintain their own car is working on mine??! Yikes. No wonder. read more

Awful experience. They are scammers. They charged me an outrageous amount for a new battery and installation, (almost $400) and 6 months later if failed and they refused to give me a new battery even though I had it under 2 1/2 yr warranty. Their excuse was that it's only under warranty if the battery failed by itself but that because the alternator caused it they wouldn't give me the battery free. They quoted me $1300 to fix the alternator and belt and the battery would be free. I took it to my dealership instead who quoted me HALF of what they did and they said that it wasn't even the alternator. I feel so scammed and taken advantage of. read more

The worst and slowest service ever! I came here to get an oil.change @1pm. They said it was busy so I made an appointment for 3pm. I came back 2 hours later with my kids after picking them up from school. I sat for another 30 min waiting, while there were NO cars being worked on. I was then redirected, as the short gentleman with glasses told me that with an appointment, it could take another 1 and a half. Will I come back, NO MORE!!! Not unless I plan on sitting here all day. read more

Lamb's Tire & Automotive - Inside office - Tires Near Me - Austin, Texas

Words can't begin tk explain how amazing this location is. I took my car to them to fix the mistakes another shop (not Lambs) did to my car. From the time I scheduled, walked in and was done everyone was beyond professional. From Ray who checked me in to Miles the Manager who kept me posted as to the progress and just exactly how bad the previous place did. I couldn't have asked for better service. This location should be studied by Lambs so every location can learn from them. Thanks read more

They have a great price matching program for tires but have no business making mechanical repairs based on my experience. We had a broken AC and was told we needed one part that they replaced but it made no difference. They said we needed another repair. I went back several times and also tried speaking to the manager about having the fee for the unnecessary repair applied to what we did actually need. No response. We finally we took our Volvo to a qualified mechanic and discovered not only did we confirm the first part was not necessary but that we were charged almost twice the amount and the new estimate was twice as high as theirs as well. I sent several letters to Lambs regarding this, again, no response until our lawyer sent them a letter of intent to sue them. We got our money back and we're able to get what was needed done for a fraction of the cost. read more

Ray at Lambs automotive is truly one of the most honest and helpful folks I've dealt with at any automotive service center or tire shop. I had a double puncture on my 275/40-19 Michelin and Ray not only was able to get the tire in less than 24 hours, but he also assisted me with the Road Hazard claim through tire rack. He truly went above and beyond. I will say that the wait can take a little longer than quoted. I wouldn't take a star off for that due to the fact that they are busy and could very well be short staffed. Overall, I was very happy with the service provided and will continue to do business with Ray at Lambs. read more

Lamb's Tire & Automotive - Tires Near Me - Austin, Texas

Absolutely love the two front desk representatives they are funny easy going to talk to and are very helpful. I go here for my car all the time. If you need somewhere new or just need to go to a automotive store this is the place. read more

It has been a year since I started this journey of trying to get a knock fixed when I turn my car to the right. $3000 later and many trips while missing work and every time I take it in it comes back worse. I could not drive to Houston for my best friends celebration of life because I could not trust my car., Thank you Lambs! i have even tried to reach the area supervisor and have spoken with the GM's of S. Lamar and 290 and got no where. Go to any other place even Walmart because at least they stand by their work. -10 from me. Lawyers next! read more

I brought my Alfa Romeo '78 in for a flat tire. Ended up buying all four after the excellent service provided. From the moment I walked in at the front Desk, Dana was absolutely knowledgeable and extremely helpful. My car was in excellent hands as I know she was going out of her way to help me out even when additional work could not be performed by the team (given the obvious challenges a car that age represents) Dana and one of the mechanics (Keenan) later on also brought my car safely home and showed excellent customer service skills. I got the Lambs car at the suggestion of Dana (a very good deal!) and she later put me in touch with someone qualified to take my car to. It is e experiences like these that make you want to come back and I sure am bringing in my other vehicles thanks to her and her Team. Highly recommend and I highly commend Dana's manager for hiring her. read more

Lamb's Tire & Automotive - Tires Near Me - Austin, Texas

Here's the thing, I've been driving the same car for 13 years and take it in regularly for oil changes. I go to a shop on South 1st that I trust completely and know that they are always on top of any maintenance needed on my car. The shop on 1st doesn't offer car inspections so I ran in here last minute to get mine done. I went to this place purely because it was close to my apartment. They quoted me 1.5 hour wait, which actually was fine because I had my laptop and could work remotely. The second I started filling out paperwork they told me my tail light was out when I pulled in -- which was weird because I could have sworn it wasn't. After waiting for about an hour I was approached by one of their sales guys and told that the entire assembly to my tail light needed to be replaced (which is true for the type of bulb my car has) and the quote "wasn't that bad". He quoted me over $350 to have this done. Granted I'm a girl in my 20s and probably look like I can't smell a scam when I see one, but something felt off. I immediately called my regular shop and told them what was going on, they got me an appt. the next day to examine my tail light. Lamb's failed my inspection and did not bat an eye at me questioning their quote. I took my car in to my regular shop and told the guys what had happened. They went outside with me to look at my tail light, turns out only a small part of the tail light was out - not enough to fail an inspection by any means. I was able to avoid unnecessary maintenance plus also get my inspection done at a third location in under 15min. Oh and regardless my shop would have done the full replacement for HALF of what Lamb's quoted me. Don't trust these guys. read more

Andrew was the rep I worked with and he was very informative, got the tires I needed delivered in less than an hour, and made sure my car was done in a very reasonable time frame. This place is right next to my gym which is super convenient and gives me something to do while waiting for my car. I definitely recommend this shop if you care about good service. Talk to Andrew and he'll take good care of you. read more

They did a great job and really went the extra mile to make sure I was taken care of. I will definitely be going back and would recommend them as well read more

Lambs just charged us almost $400 to replace our headlights. Don't come here unless you like being grossly overcharged for labor.

After spending 1872.66 on a brake job 8/23/19 we had to bring our truck back to this location due to grinding brakes on 10/04/19. The service manager calls me and informs me that he needs another 952.24 because the calipers got stuck. They replaced the pads and rotor under warranty, great but for 1872.66 I expected the calipers would have been replaced at the time of the complete brake overhaul. As this is a commercial truck I had no choice but to get it back on the road right away so I paid the 952.24 but this will be the last time any of my trucks are brought here. Very disappointed. read more

terrible customer service, they'll get the job done most the time but they have messed up my wheels pretty bad before. front desk person always seems miserable. Ray was the only one that gave good service and he's gone. might as well close this location down. read more

I dropped off 5 trailer tires to have new tires mounted. Tires were $105 each. After all cost added in and with a $7 truck inspection and $29.98 for new windshield wipers...out the Door cost was $802.92!!!! I will never go back!!! read more

Had to get 2020 AMG GT63S oil change done, took about 1.5hrs but for having continuous customers in and out the entire time it was reasonable. I was worried about taking a higher end car to an auto shop (didn't go to Mercedes because they wanted $900 for MPI + oil change), but they handled it perfectly. Staff is friendly and accommodating, wanted to get me taken care of as fast as I wanted to get out! Haha, the location is good too, plenty of parking around the whole building, construction going on but that's external. read more

This message is for Jim R., the business owner of Lamb's on Slaughter Lane. I had the worse customer service experience at your store. A horrific interaction with one of your employees by the name of Ray. He was rude, abrasive, insulting, and threatened to ask my wife and I to leave the store because I "dared" to question the invoice. He said that he didn't care how many cars my family and I bring him for service (total of 5). He insulted me by saying "I thought you were a smart businessman but evidently I was wrong". He accused me of trying to cheat him to get a discount. We took the car last Friday afternoon for a part replacement and he quoted us a price. I left the car there and was looking at prices from competitives because Lamb's always price matches. Firestone was 20% less on labor (5.3 hours vs. 6.6) and the part was 10% cheaper. Ray told me that he's only going to charge me his cost on the part, but I ended up paying what the car dealer was going to charge me. This is almost 30% more than what Lamb's paid. In addition, we were without a car for 5 days because I suspect they struggled to fix it. Even the hose to the windshield fluid reservoir was unhooked and leaking. My wife took it back and the technician admitted that he forgot to hook it. Despite that there is at least $350 discount owed to me, I went ahead and paid the invoice of $1,595 and took the car but told Ray and Jimmy (the assistant manager) that this is not the last they'll hear from me. I asked to speak with the manager or the owner but that request fell on deaf ears. Please make contact with me as I want to resolve this issue without having to lodge a complaint with the Better Business Bureau. I'm sure you want to know what's going on in your business and how poorly your customers are being treated by your staff. Thanks! On January 18, Dane, the store general manager, called me a couple of times and offered his apologies for the behavior of his employee and will issue me a $350 refund by check, plus a free oil service to earn my business back. He was sincere and genuine in his apology and I accepted it. Planning to continue using them as my service provider for our vehicles. On that basis, I'm amending my review from 1 star to 4. Thanks Dane for following up with me and for taking the opportunity to provide training and coaching to your staff to continue to provide superior customer service which will surely help your business thrive. read more

If you love being over charged this is the spot for you! If you love them breaking a part than lying about it.. this is your shop! Please don't waste you time or money here. Staff isn't helpful and will over charge you. Please go ANYWHERE else Recommend on hiring staff that isn't short with customers and that own up to breaking stuff. read more

I was frantic and running late for a meeting with a flat tire when I met Andrew. He was very helpful and professional and got me set up with 4 new tires at a good price (checked online to make sure). Would come here again and I would request Andrew. The whole staff was friendly and accommodating as I made the waiting area an office to get my meetings taken care of...could have been a bad day but I actually enjoyed a usual less than fun 'adult' task of dealing with car maintenance. Thank you Andrew! read more

Brought my 4Runner in thought it needed to be rebalanced. They called me at 10am to tell me it did need to be rebalanced. I tell them to proceed in said rebalancing. They call me at 3pm and tell me they cant get the rims or tires off there is a special tool to get my rims off. I got the vehicle and they charged me $122-for servicing and asked that I come back with the tool. I brought the vehicle home and my uncle was able to get the rims/tires off with a large L tool and lub wrench. Called them later that evening and said they would have to call me back after they spoke to the mechanic. They never called me back. $122 lesson-you cant trust them to take off a rim/tire how can I trust that my car is handled right? read more

Man!! 15minutes and back in the road! Johnathan did a great job on my truck!!! Thanks to Dane and the team for getting me back out there read more

This is the first and last time that I take any of my vehicles to get worked on at this place. Never got a call from Todd to inform me about what my vehicle needs or concerns. Dropped off my van on Monday with an appointment and didn't not receive it back until Thursday. I hope management give me a call so I can further explain my dissatisfaction read more

Jim, I very much appreciate your response to my review. You are definitely quick at reading these! That is great. Just means customer's are Lamb's priority and I don't see that much these days! So thank you. read more

I brought my truck to the reserch Blvd shop in Austin to replace my 4 tires and they make me wait for more then 3 hours just to replace 4 tires and then that makes me feel like I'd hould take my truck to another place read more