UPDATE: A few hours after writing this we LOST ALL HEAT DURING A BLIZZARD. No power interruptions,…read moreit is THE SYSTEM NOT WORKING YET AGAIN. Called only to be told we'd get NO help or support for two days. Our entire house is only around 55 degrees now and we can't safely leave. DO NOT USE THIS COMPANY. I am so unbelievably upset. We called Friday asking for help and now here we are, heatless with two kids home during a blizzard. ----------------------------------- I waited a long time to write this review because we gave SumZero many opportunities to correct ongoing issues that have existed since day one of installation (a few years back). Unfortunately, we continue to have persistent problems with both heating and cooling. We have two young kids and at this point it is unacceptable these issues haven't been resolved. In the summer, our back room with vaulted ceilings is consistently 5+ degrees warmer than the rest of the house. In the winter, that same room is always about 5 degrees colder. The main living areas also had issues for the first few years, struggling to maintain temperature in the summer and leaving the house humid and unable to hold the thermostat setting some days. After extensive back-and-forth, SumZero ultimately replaced the entire outdoor unit, stating we must have received a "lemon." That replacement was installed this past summer, yet the temperature imbalance in our back living room remains unchanged this winter. Separately, we were provided a mini-split for our partial basement living room. That unit is unreliable and often does not work at night. The settings are correct, we have tried power cycling and resetting the breaker, and it still works only intermittently. It has been set to 68°F for days, yet the room is currently 56°F with no warm air blowing, despite the unit being on. My husband and I have contacted SumZero countless times over multiple seasons and years. Even after replacing major equipment, we still do not have a system that can adequately heat and cool our home as promised. The heat pump system installed through MassSave has never performed adequately in the years since installation. I understand that some older heat pumps can struggle in extreme conditions, but high-efficiency systems (like one we should have received via MassSave rebate with SumZero) should be able to handle New England winters and hot, humid summers., from my research. Ours cannot do either consistently. At this point, we are exhausted from having to address these issues every few months. While the customer service representatives and technicians are polite, no one has been able to properly fix the system. I strongly recommend going with another company if you want to avoid a long-term headache. Photos show mini split remote temp set to 68 but room thermostat shows 56, this is a common occurrence. Other photo shows main house ecobee (new thermostat for heat pump unit) set to 70 (has been set to this for months) but it's only at 65 in reality and continues to go down. The back room with vaulted ceilings thermostat currently reads 59 even though it should be at 70.

Great company! Honest people and fair prices…read more If you're anything like me, you hate shoddy work, and in the home remodeling industry, there's a lot of that. I would rather pay a premium to ensure it is done right and the quality is there. SumZero does that and more. We called, and within a day, they sent one of their experts, Raphael G., to quote us for ductless mini-splits to outfit our home. He was very thorough, offering different options that would work for our living room and bedrooms, which are boiling and humid during the summertime. He made the process extremely easy for us to understand and was willing to work directly with our condo association to accommodate their requests. We're still waiting to get them approved by our condo association, as there is a lot of work involved in obtaining approval. However, so far, the experience has been nothing but easy and painless. I'm looking forward to having the mini-splits installed.

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

I had Chris come install new kitchen appliances, a washer and dryer, and a few toilets after moving…read moreinto our new metro West home. I couldn't recommend him more. Did an excellent job and very responsive. Will definitely use him again for plumbing needs.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

John gave me a reasonable quote and came by quickly and replaced my water heater. I highly…read morerecommend Sostilio and Sons!

These guys are awesome and easy to work with. I appreciate that Julian wasn't trying to sell me a…read moreheat pump when all I asked for was a boiler replacement. Price is reasonable and about the same as the other 2 quotes I got. I like how they accept credit card payment if you are trying to maximize credit points. You can also save 2% of you opt to pay in cash. Install went well overall. There were some hiccups but they did come out immediately go address any concerns. Would highly recommend this team if you want to get your boiler replace

I had an issue with my air conditioner, I looked up Centerline and was very impressed by the…read morebackground of the owners. They are local BVT grads, then went to Mass Maritime before starting their business. I called and someone picked up immediately. I had a very pleasant conversation with the person on the phone. I thought I was going to have to wait a long time for an appointment as it is summer, but he had a gentleman, Adam, out to us the next morning. Adam arrived at 8, on time, professional, called before he arrived. We had asked because we needed to lock up the dogs. Adam looked at our air conditioner and immediately identified the problem, explained it and took care of everything. He wore foot protection and cleaned up everything. The price was very reasonable and Adam recommended cleaning once a year and changing the filters twice a year. I highly recommend this company.

Tim is a good Heating and Plumbing guy however, We had him come to our home to work on our…read moreheating system a couple of times and the last time he came we got the " I will have to get back to on if I can get parts for you system" It never happened... no call, no return of numerous follow up calls. The system had a leaking drain valve and was leaking such that I had to vacuum up the water every 8 hrs to prevent flooding in the attic. This was in the middle of the winter too... Other plumbers came and said I needed a new system... I ultimately had to figure out how to fix the system myself. It was literally $12 worth of parts from Home Depot and a little time to fix. We thought this was a "hey it's the middle of winter and I am booked" situation but a courtesy call or return of a call from Tim should have been made. We just called him again about some water pressure questions the other day thinking we would give him another chance. No return call from Tim to date. While Tim is a good plumber I can't recommend someone who leaves a client hanging to bad too as he is a nice guy...

I first met Carlos when he had first acquired his master plumbing license I hired him to do my…read moreupstairs bathroom because I was really concerned about the way the piping came in. He assured me he could fix it and come in behind the vanity well as it turned out, his first job was a fail because of what he assured me he could do he did not, and it also caused many holes in my attic to try and find the pipes connected to my sink. I let it go. I didn't push. I needed a sink. Unless I decided to give him a second chance for my downstairs bath to put in a pedestal sink in a toilet Now my downstairs bathroom, everything was nice and leveled before we started the work of changing out sink is nice and level the toilet however is pitched so that it is the furthest thing from I've seen any object in my life and because of it I also hear unusual sounds as if no seal in the the smells trying not to be a pain in the behind and give him some leeway. I let it go, but now I'm trying to sell my house and I realize that there's no way the way this was done is going to pass inspection. I called and asked him to help me now keep in mind I'm 72 and I only have one function arm because of a complete torn bicep in my left arm and on the left and he basically told me that I can't call him back this far out in time to fix it So in essence, I advised him changed. I just can't live with it fear is the inspector won't pass and he basically said too wanna be You So my advice to anybody is do not hire do not hire!!!!!!

I called Coakley plumbing looking to get a quote on the installation of a new hot water heater…read more They came out the same day to take a look at the job. He quoted me a number which seemed reasonable. After calling several other companies and learning that it would take well over a week to get out, and they charged fees just to come take a look it made my decision easy. Jim and his crew were there within a week to get the job done. The installation took about an hour - hour and a half. It was an easy, very painless process. Jim and his crew were friendly, knowledgeable and kept me informed throughout the process. I had Jim take a look at a couple other small projects around the house which he accepted. Which leads me to today. I called Jim at about 8:45 with a problem regarding one of the small projects he looked at. He was at my house in 25 minutes and immediately to work. Jim and crew seem to genuinely care. They are honest, charged me exactly what he quoted me. They were prompt, and the work is excellent. I will be calling Coakley Plumbing for every plumbing and heating job that comes up for as long as I'm in the Medway area. You should too.

Excellent plumber! This was our first time calling Coakley and they were fast, reasonably priced,…read moreand responsive. So the reviews were spot on here. He fixed two clogged drains and replaced a disposal super fast and without any mess. We're very happy everything is working now and we can enjoy the holiday season! Thank you for great customer service and quality work. Highly recommend.

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

$$$$$$$$$$$$ I could not believe that it would cost nearly…read morenearly $2,000 to replace a sink and $700 to add the faucet. They are less of a reasonable service company and more of a high-ticket selling company. The on-site teams are polite and friendly, but I feel bad that they have to put a 30-minute estimate "portfolio" in the van to drive up costs as much as possible. I'm really offended and I've been in sales my entire career.