For excellent costumer service ask for Michelle Yu. She went above and beyond what is asked of her. And thank you to Carlos for the additional discounts. read more

The team over at this Lamps Plus is top notch! They were able to help us quickly locate a replacement piece for a chandelier and get us in an out of the store within minutes. They were friendly, knowledgeable, and fast. THANK YOU, BRANDON from Lamps Plus! read more

Had a ceiling fan light go out and they honored the warranty because it hadn't been a year! Great customer service.

I have to admit, I never even gave Lamps Plus a thought until we bought a house! My parents recommended it as they got every single light fixture from Lamps Plus, so one weekend hubby and I decided to go take a look. Whoa, the store is chock full of every type of light fixtures; chandeliers, lamps, desk lamps, solar lamps...you name it! The prices could have been better, some of the lamps were very expensive, but we were able to find many of them which were reasonably priced and looked really nice! We were able to get all our lighting in a couple trips to this store, and here was the best part; they have a great 60 day price adjustment policy! Our chandelier, which we purchased for 600 went on sale to 400 a couple weeks later, and when I brought it up the nice sales lady promptly found my receipt and credited me back 200! Pretty awesome :) I feel really secure shopping with them because of that! read more

I stopped by to purchase an outdoor . Gary started helping me. He's quite the Prima Donna! I had asked for some print outs on some other merchandise that I liked and would probably purchase. He got irritated. And didn't hesitate to show his agitation. Kept going into the back room. And when another customer came to the desk, he brushed me off to a co-worker! Who had helped me when I came in the week before. But was busy with another customer when I walked in. read more

Came into the story around 5:38 looking for a new chandelier. Narrowed it down to two choices, and at 5:58 was told by three store employees in a two minute period that they are closing. We said we understood and were making up our mind. Finally The last employee basically blocked our path and wouldn't let us past her to get back to the item we wanted to view. This was at 5:59 when I pulled my phone out. I have never seen a store so eager to usher customers out. I would completely understand if it was ten minutes past close, but a minute or two before is just insulting. I'll stick to Amazon from here on out. read more

After talking to multiple staff members it seems their knowledge of ceiling fans is limited. I decided to shop in store so I would have help determining the best fan size, blade number and downroad length; however staff was not helpful and my questions were not answered. I ended up purchasing a fan, but also having to go back to the store to purchase the correct downroad size as what I was initially told to purchase was too short for my ceiling height. It's frustrating to say the least when you feel more informed then staff that specifically works at a store specializing in lighting and ceiling fans. If you plan to purchase a ceiling fan from this store make sure you research on your own read more

This store was amazing! They not only replaced my broken glass to my outdoor lamp they took the piece off the floor model to do it. I cant remember when I have had such great serivce with no hassel or questions asked. I never do reviews, but could not resist; the customer service was excellent! read more

I made a purchase over the phone, with Art. He is an excellent salesman and has a great personality. While utilizing the internet, he was able to smoothly walk me through my purchase of lighting and a mirror. He also explained delivery details ie: delivery date and procedures. Keep up the excellent work Art! I have never had a bad experience shopping at Lamps Plus Brea and will continue to be a loyal customer. All the employees have treated me with respect whether I walk in looking like a bum (unlike other stores, not Lamps Plus, I have shopped at in the past), they don't profile you. read more

I went into the store a couple of days ago and spoke to a very nice sales woman named Jennifer Lamarra. I was having an issue with an item that I purchased there a while back. She told me that she would look up the warranty information for my product, but that it might take a day. I came back a few days later but Jennifer happened to be off this day. I ended up speaking with the store manager. His name was Robert Berge and he could not have been more friendly and helpful. I explained what was going on and after a very short time of research on the computer he came up with not only a solution but an solution to my problem. The service and hospitality that I received from Robert and Jennifer has earned my loyalty as a customer. read more

I've been to multiple locations, as I often start here to get a sense of my clients wants/interests, but this location in particular stood out as they all went above and beyond from a service perspective. Bryan came across as genuine, focused and charming but not overbearing or scripted. He even offered to shop online to find different options that were not even in store, but in line w her needs. It's nice to know there are still a few brands and locations that provide impactful experiences and create lasting relationships with their customers. Bryan went out of his way to help us, and I will go out of my way to make sure I continue bringing clients his direction. If you want great help, who's as cute as they are helpful then look no further! read more

Lamp Plus is seriously one of the best places to purchase lighting fixtures. They have a large selection to choose from and if you don't see something in their store chances are they have it online. I will actually go to the store to see it and purchase it online. This is the reason for the three stars and not 5. In store there are so many people working there however they love to talk amongst themselves. They welcome you when you walk in and will greet you however they will quickly walk away. Also they have great displays but rarely have more than one of that item in the store if they have it at all. Definitely join the online email notifications. This will ensure you get the great sale information. Happy shopping! read more

I visited this store after receiving bad service at different Lamps Plus location. Brian helped me and I want to praise him for exceeding my expectations. Brian is a professional and he is also personable which is extremely helpful when deciding on a Chandalier. Lamps plus in Brea rocks and I will be doing more business here and I will also refer friends and family because of Brian's customer service. I am in love with the Schonbek Brian recommended, I finally had it installed this week. It is elegant, the lighting it gives is perfect. Lamps plus in Brea... Brian is a huge asset to your company, take care of him, give him a raise, and it would be in your best interest to have him train all of your employees. read more

Lamps Plus - Living room almost done but love this Schonbek - Home Decor Near Me - Brea, California

I really like the Lamps Plus in Brea.The employees are so nice and they have a good deal of merchandise. I bought a fan there in 2020 which sat around for a while and was finally installed. All I can say is that I love this fan and wanted another to match for the dining room. They no longer had it but a wonderful employee named Richard said he would try to find it for me. I waited on the phone a while and another guy came on the phone to tell me that Richard had to call more stores since he couldn't find it yet. When Richard came back on he told me he finally found it. Needless to say I purchased it and they even said it was free shipping! Thank you so much Richard for trying so hard and going the extra mile. I wish more employees were like him. read more

Great place when you are looking for lighting! They have a lot of attractive alternatives in lamps and fixtures, as well as parts, accessories, etc. The guys in the store were very helpful and not pushy at all. It will henceforth be my go-to place for lighting. read more

Bad customer service. Brought a table lamp that was a floor model. When I got home saw lamp had no on off switch. Went back to store to get switch. Instead of taking one off of other lamp they said I would have to order a switch. Why couldn't they have changed the switch from another floor sample lamp and placed an order for their lamp and wait for delivery. read more

We went in to buy a chandelier for our living room and entry way. We were greeted by Sarah, she's very sweet always has a smile on her face. And she gave us so many valuable and honest professional options. We spend quite amount of time in there searching, but she didn't rush us at all or being impatient. It was a pleasant and enjoyable experience. When you are there, find Sarah!! read more

Date at the Brea store was amazing. He really helped me organize my thoughts and ideas and showed me perfect options. He was also knowledgeable and friendly. Make sure and ask for him. read more

I had to change out a fan because of the product not working like it was supposed to. I spoke to Richard at the Brea location and he was able to find the receipt and work with me to get a new one ordered and then the technicians came in and replaced the fan in no time at all. Thanks Richard for helping us out and for the quick response time. Excellent job!! read more

Screwed up my order took care of it online myself actually went back and got chased out What can I help you with what can I help you with what you need what it can I help you with, Store closes in 10 minutes store closes in 10 minutes I left in a will not be back read more

Just had a great experience at the Brea store and bought a chandelier for a client's daughter's bedroom and got some stunning wall art. read more

Lamps Plus - Just installed a cool chandelier in a client's daughter's room. Great light show and wall art! Jennifer really knows her stuff! - Home Decor Near Me - Brea, California

The salesman Jason was offering a really good service for me last Friday. I actually need buy a lot stuff, he helped me searching them on line and made an order to deliver to my house. Thank you! read more

I recently went into the Lamps Plus store in Brea on Imperial Highway and was helped by an exemplary employee by the name of Tanya Buchanan. She was very helpful and was concerned that we get the exact lighting that we wanted. Since the large hanging outside lantern was out of stock, she told us that she would call us the moment that the warehouse was restocked. She was true to her word and did so enthusiastically. She made our shopping experience very pleasant and I can not commend her enough. She was a very nice young lady, like the kind you could take home to meet mother. Anyway, I endorse her dearly and hope that you ask for her so you can see why I have gone to the trouble of writing this. Frederik Bestevaar read more

Justin knows absolutely NOTHING about customer service and very little about products. He had the audacity to hang up on me because I was dissatisfied. When I called him back, he denied it and acted like it was the fault of my own and said, "Ma'm, I know you are under a lot of pressure...." Hopefully soon enough he'll be out of there. read more

I returned a lamp I had ordered online (that I didn't care for) at the Brea store. The manager helped get it from car and take it inside and a refund was issued promptly as I looked around. We were helped thru out our visit, and the 2 lamps I chose had to be ordered. They were delivered very well packaged the NEXT day (a Sunday!) and I just love them! I can't say enough about the terrific service, and love this beautiful store. I will not shop anywhere else! read more

I am remodeling my house through one of the worst times re material and labor. Customer service is not like it use to be. However, it is so refreshing to find a young professional with a great attitude, well informed and lots of patience !!! Thank you Dajae !! I was impressed with the exceptional customer service, great quality and great service is a win win !! You made this purchase so much better !! Thank you read more

Walked in and we were greeted by Sarah. I expected to spend so much time looking through all the lamps but no, I was in and out in less than 30 minutes! Sarah did an amazing job at capturing our likes. As soon as we told her what we liked (two table lamps with a minimum of two bulbs and rustic looking), she immediately directed us to 3 options in the store. Sarah knows her lamps styles really good! She knew we weren't completely satisfied with the lamps so she found another lamp online. We purchase the lamps and can't wait to get it in the mail. I'm glad we got someone so helpful and experienced. Thank you Sarah. read more

A++++!!!!! From start to finish our experience with Lamps Plus was amazing. From the initial phone call with Claudia, to the in-store experience with her, to the online order tracking, & fast delivery. I don't think we could've asked for a better experience. We were under the gun to get mirrors for our bathroom remodel when another retailer failed to tell us that what we had ordered a month in advance was now backordered. In comes Lamps Plus & rockstar Claudia to save the day! We found the most beautiful mirrors, and while we were worried that we would not get them in time, they arrived at our doorstep only 2 days later! AMAZING! I wanted to call the store today just to let Claudia know the mirrors were in and to thank her for such great service, but instead spoke with the store manager, Robert ( I think), since Claudia was with a customer at the time. Even Robert was fantastic. So kind, friendly and appreciative that I had taken the time to let them know what a great job they were doing. Lamps Plus had not been the first place that came to mind for my remodeling/decorating needs, but after this experience, they certainly will be going forward! Thank you again Claudia, Robert & Lamps Plus from someone who takes notice & appreciates amazing people & service. read more

We recently purchased a couple chandeliers from the Brea Store. Although we had to stand around for 25 minutes before we were assisted, the purchase transaction was relatively smooth. There was an issue with the scheduling of the installation. Our salesperson told us she would call us to resolve the issue, but we never received any follow up calls from her. I had to call the store back a few times and return with a copy of my installation estimate, because Lamps Plus couldn't find their copy. The issue was eventually resolved. This is the reason for the 2 star rating. The 2 Lamps Plus installers who came to our home called to advise they were en route, were on time, professional, very patient and easy to work with. The installation team receives a rating of 5 stars! To the Lamps Plus management, emphasize to your employees that customer service doesn't stop after the completion of the sale. read more

Went in today to look at pendant lights. Store manager Robert stopped by to see if we needed help. We ended up asking about our kitchen remodel and he spent a good 40 minutes educating us on the best lighting for our kitchen. He suggested recessed light locations for our kitchen and suggested a few pendant lights. Extremely knowledgeable gentleman. We decided to buy all our lighting here rather than from an unknown place online. This is the place to go if you have questions about lighting for they have all the answers :-) read more

Absolutely horrible customer service! After picking up an order for my mother, and being assured that all items were there, I realized that the order was missing items when I arrived home. My mother went to the store today and explained that I was not given all the items in the order. The store manager basically told her that she was lying and it would take them over a week to investigate to find out if the package was really missing. After my mother threatened to call corporate, one of the the sales associates went to the back and miraculously found the package after a few minutes. Maybe that should have been their initial step instead of wasting an hour of everyone's time and insulting a customer. Never going back. read more

Random Thought: I wonder how much each Lamp Plus store pays in electricity bills per month? Does every light need to be turned on?? I was on the hunt for new floor lamps and stopped by Lamps Plus. It was a little overwhelming and difficult to browse through the merchandise as all items were crammed in. They did have A LOT of lamps, fixtures, etc but nothing unique or eye catching. Also,despite all the sales they advertised, I found the lamps to be really over priced. Sadly, I left empty handed :( read more

I never purchased from Lamp Plus prior to this year because I always thought it was for designers or contractors, but after searching for some table lamps for my living room I realized they have so much more then I imaged. I was so impressed with their customer service, product knowledge and friendliness that I came back. This time I purchased 2 end table. I am so happy with my purchases that I highly recommend them. Thank you Brea team, (Marcela and Brandon) for your wonderful customer service! read more

So I decided to go back to this place once again since they have my favorite stuff and guess what I was surprised actually this girl named Ani helped me and she was maybe the nicest girl who works there and she helped me with everything and made me laugh the whole time I loved her and she's the reason who made me give this place 4 start now and I'll definitely be back more :) Thank you Ani you are the best!! read more

Went into Lamps Plus, Brea today. Korbin asked if we needed help, followed us to the chandelier display, saw our selection, and went to check store inventory. When I returned to the sales counter Korbin had the boxed lamp on the counter, waiting for us. A small thing, right? For me, a helpful, knowledgeable young man that wanted to assist me immediately. Very friendly to me, and in a short conversation during checkout he impressed me as a man that wants to help customers, not just there for a paycheck. Good job, Korbin. read more

Cayla and staff are awesome. I bought a fan for our master bedroom 4 years ago and the thing has broken down on us 3 times already. We even got it installed by Lamps Plus. I called and talked to Cayla the store manager and she knew I was over it and just had me pick out a new fan which I paid for and she covered the install and afterwards had me return the old fan and gave me a full refund. That's great customer service to help someone that has had a lot of problems with a ceiling fan and making it painless. Thank you Cayla !! read more

I have been searching for a new floor lamp for my bedroom. I went to lamps plus knowing I could be overwhelmed with too many choices. I was able to show Sarah my Pinterest board and she was able to help me narrow down my choices. Thank you Sarah for taking the time to help me find exactly what I need!! read more

I called lamps plus looking for a specific item. I called to see if they had it in stock. She said yes we have one but we close at 6. I said ok we will be there. We drove all the way over there, she seemed annoyed to help us. Mind you it was the same person on the phone cuz of her accent. Then she says oh we only have one and it's the display. We can't sell the display to you. Okay well that is why I called to make sure I didn't waste my gas. Then she rushed away when I wanted to see what the floor sample looked like when the base lit. I sought her out again to see if she could find another location that actually had it in stock. Again, annoyed reaction. So much for customer service. read more

I recently made a purchase of a ceiling mounted light fixture here and the staff was very accommodating and will work with you to figure out your style you are trying to achieve and they will recommend only the necessary item and will not upsell you like most places. The store manager was extremely nice and customer service was excellent! Will definitely come back to make more purchases. read more

Sales people are very nice. dont expect Target prices though. You get what you pay for. There is a large variety of lamps. read more

Lamps Plus - Home Decor Near Me - Brea, California