This company is the Ebola of lighting stores. They kill their customers through scams and by ignoring your requests. My most recent adventure entailed me calling up the Colorado Blvd location up about a particular lamp which they said "oh sure, we have that in stock, we'll put it aside for you". When I got there, the "in stock" item turned out to be something off their sales floor (or a return?) they had the audacity to pass off as new. How do I know it was used? Well, a splatter pattern of, what looked like coke baked on the inside of the bulb area (holder, wires) despite being wrapped in plastic, UV yellowing of the white wire, scuff marks, and, oh yeah, no box. They never would admit to me that this unit was not new but, trust me, it was as obvious as a mile-long length of extruded poop dangling from an overfed goldfish. So then they said "oh ok, well use our computer to order a new one online". Ok, fine, so I ordered the light (so, why did I come in!?) Then, I got to the big check box that said "I want to receive e-mails from the company", I unchecked the box. So what happened next? I start getting DAILY emails from their "55 Downing Street" subsidiary. Needless to say I have tried unsubscribing *twice* now without sufficient luck. I would rather forge and build my own lights and deal with these jokers again. Avoid these people like the plague. read more

A great spectacle of all that is lit, from table lamps to chandeliers to sconces, etc.. you'll find grand traditional lighting and modern, hip too. We availed ourselves of two uber chic standing lamps for our loft. The service was good and swift. You'll also find a nice array of decorative items, bar stools and even some furniture. Its a fun place to shop an very well lit . (Sorry, I couldn't resist.) read more

It's this simple. I have been a client here since 2013 and the customer service is as good as it gets. Andre' was amazing and accommodating to all of our needs. He was patient, professional and very knowledgeable. Lisa also helped us with our needs and she was very pleasant and professional. This type of customer service is hard to find these days. Thank you, Lamps Plus! 5 STARS! read more

I found a wall sconce I was interested in on their website. Website said it was available in the store. I drove across town to the store hoping to see the light before purchase. No such luck. I was shown to their website by a salesman and had to order it to be delivered to my house. I could have done that at home without the drive or spending 45 minutes in my car. Hopefully it will be what I want when in arrives in 2-3 weeks. read more

There is so much competition that there is no need to go to a place that does not value their customers and are unreasonable. On 2/1/19, my mother and I went in and found a chandelier we liked, but I wanted to think on it a day or two longer because I was looking at another one online. I scheduled my electrician to come out the following 2/9/219 to install the electrical and the light. On 2/6/19, I went to pick up the chandelier. However, once we got there, we were told, for the FIRST TIME, that they did not carry ANY of their lamps in stock and that I would have to order it. If I wanted it before my electrician came, I would have to pay an extra $100 or I could wait a week. I was also offered the display, but it was going to cost me the same, NO discount. Then, to top that off, I would not be able to return it. Who thought this would be a good business plan? Had I known all of this in advance, I could have planned ahead and either bought the lamp during my first visit, bought the one online, or scheduled my electrician for a different day. read more

While remodeling our kitchen, we realized we'd need some ceiling-mount fixtures in an area where we were unable to put recessed lighting (stupid ceiling joists!) - and oh by the way, we needed them TODAY because the electrician was returning TOMORROW to install them. After hours of internet searches resulting in perfect fixtures that were online-only or not available in store, I finally remembered Lamps Plus! I've driven past this store for years, its exciting collage of lighting fixtures pleading for me to come admire them... finally I had a reason to venture inside. I visited the website first, perused the online selection, and requested in-store availability for a few lights (ahem, 9 different lights). That was a very nice feature - you send an electronic request with your phone number, and someone calls you back within 10 minutes. The employee that called me back was very helpful in telling me that none of the ones I liked were in stock, and while that was irritating, I also appreciated being able to rule out different options before I got to the store and wasted time trying to find them. In the store itself, to say it was overwhelming might be a little bit of an understatement. It's got lights and lamps and mirrors and fans and knick-knacks all over the place, grouped by like-type (versus by room type, i.e. bathroom or kitchen). I wasn't expecting that, but it was kind of nice that all the track lights were in one place, all the pendants in another, etc. I picked out a fixture, asked how much it cost, and confirmed that I wanted two, after I took a lap around and didn't find anything better. Ten minutes later, when this employee and her coworker were still unable to locate these lights (which the computer system said they did have in stock), they gave up and asked if there was anything else I liked. I was irritated, but luckily I had found something else - you know, in the ten minutes I had waiting for them to return empty-handed. They did have those too (and knew where they were, bonus!), and they were even on sale - which really made everything worthwhile in my book. The selection here is overwhelming, but quite comprehensive - and I definitely see myself returning when I'm in the market for a new ceiling fan, Tiffany-style lamp, decorative mirror, or some other lighting solution. These are quality products (at "quality prices" if you know what I mean), but definitely worth your time to stop in if you are shopping for nice (or even nice-ish) things for your home. read more

A store. That sells lamps. And lamp related things. This is a place that exists. I am not positive why it exists. I guess lamps are a necessity. They definitely are in our old house, which has no overhead lighting. But I've always just bought my lamps from places like Target, or maybe a furniture store. And now here we are, planning a wedding, and we want a certain type of lamp. Googled it. Found it on the Lamps Plus website. And here we are. We wandered around the whole store, of course, before we found our lamps in the last available place to look, so we got to take in a lot of lamps. Big lamps, small lamps, expensive lamps, cheap lamps. Nobody ever really came up to help us figure out where our lamps would be, but once we found them, someone said "Need any help?" Impeccable timing. They didn't have enough of the lamps we needed, but they ordered more to the store and gave us the sale price on all of them. The service, once we got it, was friendly and knowledgeable. This place does what it says on the box. If you're a lamp fanatic, or you're looking for a specific type of lamp, go ahead and stop in. I can guaran-frickin-tee you that you will not find more lamps per square footage anywhere in the world. read more

Ummm. Where do I start? First off, the layout is totally cluttered and off. While there have been many employees the couple of times I have gone in, it like walking through a corn maze trying to find them. The checkout desk is tucked away in an area that just doesn't work for me. If it sounds like I am being nitpicky, then I probably am. I will say that the credit card Point of Sale system was another burr in my saddle. Perhaps it was operator error on the part of the employee or the card holder, but it seemed like an antiquated sysytem in need of repair. On the positive side, the woman who helped me was nice and went out of her way to find what I was looking for (devil on my shoulder says, "That's what they're supposed to do."). Anyway, perhaps it's my OCD that just prefers a little more organization in my stores. Next time around I might have a great experience. Or I might get lost in the maze. read more

I found a lamp online at Lamps Plus but actually went into the store since it showed in-stock. Unfortunately there were none in the store so had to order it anyway. When the lamp arrived the shade was broken so I took it back to the store for a return/refund. The sad thing is that I was charged a restocking fee of $5.00. Does that even make sense?!?! I really don't plan to shop there again. read more

In a day and age where customer service is severely lacking these guys are amazing. We bought a ceiling light on Sunday finally got the light wired and installed Tuesday and once we unwrapped the light found out a light was broken called them right away they actually pulled a light from the floor model so our light was fully functioning. I'm very pleased with not only the customer service but also their pricing you must shop Lamps plus if your checking Lowe's or Home Depot for lighting go to Lamps Plus you won't be disappointed the pricing is excellent and quality is excellent. Check out Lamps Plus if your in need of any lighting. I'm a customer for life. We also ordered a couple lamps They where delivered Thursday I put the lamps up 1 was damage we had family coming into town this weekend It's 730 on a Friday night Lamps plus closes at 8 I called talked to Thomas he is awesome I told him I was driving from Littleton he actually waited for us to get there to exchange the lamp Thomas had it wrapped up ready he called me to see how far I was I was cause the store had closed and he met us at the door. I won't buy any lighting from any where else this place is a true definition of customer service. James the manager is excellent to go see Lamps Plus they won't let you down read more

Better prices than the internet. Great selection, super knowledgeable staff--clearly customer service oriented. How refreshing! Warranty on everything for a year (free) including light bulbs. Martha was a peach! read more

Very nice lamps. I appreciate that they are plugged in. Very bright and beautiful. Excellent service. Very nice lights. read more

Lamps Plus - Home Decor Near Me - Denver, Colorado

Lamps Plus is great! I had never been in there and decided to at least take a peak. There are so many options and pricing was reasonable. Patrick is incredibly helpful and knowledgeable. I want to commend him and thank him. Service like that has been hard to find. I walked out with two great lamps and candle holders for better prices than placing them together from different stores with a 60 day return if I change my mind! Thanks Partic and Lamps Plus. read more

Andre was great! Why do I need to say more. You just lost a star for this stupid way to review!!!!!!!!

Extremely pleased with customer service. I ordered two great torcheres that arrived quickly. One did not work and in the process of trying out bulbs and switches and outlets I broke the glass shade. I was totally bummed.. When I called customer service to figure out to replace the non-working lamp and explained that I broke the shade, the agent cheerfully just ordered a new one without charging me for the shade and took me through the repacking process. I was able to run the old lamp to my local store which was very easy and the new lamp just arrived in perfect condition. Great service, relieved and pleased with my new lamps. read more

Awesome customer service. Martha, went beyond the call of duty. I would highly recommend lamp plus.

Waited near the register for about 15 min, had a purchase in hand. Not one associate acknowledged me, not to say they'd be right w me after finishing Helping other customers, not even to ask if I needed anything earlier as I browsed the floor. Anyway, not impressed w customer service here, ended up putting my purchase down and leaving. Too bad. Won't be back. read more

This place has sooo many neat home decor items, majority of it exactly my style. If I ever redid a bathroom or any fixtures in my home I could see myself getting alot of items here. Id have a challenge picking light fixtures or lamps because they were all so sexy! With that said I would have a hard time giving this place my money. I drove here all the way from Aurora, to have not one person acknowledge me or ask if I needed help. I circled this place multiple times, even contemplated buying a lamp I fell in love with. Not a smile, a glance, or word from any of the 4-5 associates there. read more

Everyone was very knowledgeable and professional. Patrick really stood out and he was super helpful. Less interested in making a sale than in helping us make the right selection. We have shopped here for years and the inventory is very good. read more

Andre is awesome, such a helpful salesman!!!! Bought all of my lamps and fixtures from here, and I'll for sure be back for the rest just because of him. 5/5 recommend, great prices and great quality lights. read more

This was a very cool store, with a wide variety of products. Pretty expensive, but I would recommend for a good lamp. I also received incredible service from Andrew. He was extremely friendly throughout our shopping experience, and was very genuine. read more

I love Lamps Plus's selection, however service I personally received left much to be desired. Went to the Colorado BLVD location to buy two outside lights and a lamp and we weren't acknowledged once in 45 minutes. I watched people around me, literally within arms reach of me being greeted and helped - we never were and left. Sad. read more

I keep going back here because they have a lot of lighting to browse. Today was a typical experience, though. I called on the phone for a specific type of lamp cover, hoping to confirm if they had it before making a trip. The person told me, bring the lamp in, it's easier if you just try them on here. We have a lot of what you are looking for. Click. We're talking a 5 foot brass floor lamp. I drove down there, without the lamp but with the measurements. Needless to say, they did not have a single one in stock. A prior experience was having them talk me into having a sale person show up at my house.....only to take off work and the guy didn't show. Nice stuff, but they seem not to really care about the retail customer. No wonder people shop online. read more

If you are looking for lighting of any type, shape, or size, this is the place. They have it all. The prices aren't too bad either. They have great sales. The staff is very friendly and helpful, and they back off when they need to. read more

So I have been back to this location and have been so happy with the change in experience. I was asked by 4 different people if I needed help. They were so friendly and helpful. Looks like management has made a huge difference at this store! My old review was one star below: This was my second visit to this store because I thought my first horrible visit was just an off day. But no, same experience. No one asked if I needed help. Even when I was looking for help I couldn't find it. I was ready to buy a lamp that I liked but instead walked out and will buy it online. I really can't believe this happened again. read more

I found a great deal on a close out item with slight damage. The place seems to be running a million miles an hour in multiple different directions at once, but overall I'm happy with the service I received here. I had been looking for a special lamp to replace the one in my office, so I saw Lamps Plus and thought "why not see what they have?" Well, they have a lot. I think this company is probably one of the best in it's business. Every conceivable type of light fixture is available and I'm sure they have reams of catalogs to browse through if the floor stock isn't to your liking. I would say check this place out if you are doing some remodeling or if you are just in the market for a new lamp. read more

I went to Lamps Plus to find some options for under counter lighting. The staff here helped me out and showed me some options. They ended up having to look and have some transferred in because the one I selected, of course, out of stock at this location but they searched and found them for me. Thanks !!! read more

Oh my god these guys don't have the basics of customer service. A lady and I waited and waited for a cashier, no one ever came. The staff actively ignored us dodging our glances. Truly stupid if not juvenile. I mean all you have to do is say something like " I'm sorry for your wait somebody will be with you shortly ." read more

Andre, who helped me put together my package of 5 ceiling and wall fixtures for my condo remodel, is an absolute gem. He wasn't concerned about which specific product would give Lamps Plus the biggest profit; he was concerned about what would work best for me. If you need new installed lighting in Denver, go to this store on Colorado Blvd. and ask -- if necessary, wait -- for Andre! read more

I enjoy stopping by this store and browsing through it. They always have interesting lights and lamps that I have not seen before. Prices are fair - service is always top notch! We have bought many items from this shop! read more

Items in store look cheaper and less quality than they do online. Service is horrible. Took forever to get help by an associate and even when one tried to help us he had no clue what we wanted even after explaining it to him a couple of times. For example we have one ceiling light in our dark bathroom so we needed fixture that would give a good amount of light. All the associate kept talking about was a vanity light over our mirror. Which we don't have. Nor are we getting one. He kept saying as soon as you get a vanity light come see me. Needless to say we didn't find anything at the store and I won't be back. Instead we went down the street to Urban Lights on Santa fe. They have a great showroom and selection for all tastes and styles. We were assisted and bought a beautiful light for our bathroom ceiling. We will be back to get more lights for the house soon! read more

Labor Day weekend I purchased 4 ceiling fans and 3 exterior light fixtures. Andre was very helpful and took the time to answer all my questions and complete my purchase in a timely manner. When my electrician installed one of the fans it stopped working after a couple of minutes. I called the store to see what needed to be done and was told to bring the fan in and have it tested. I brought the fan back yesterday and the motor was "fried", which after talking to Eric concluded that this could have been the fault of the electrician. I said I wanted to buy a new fan. Eric was very generous and as a result his efforts saved me $200 on the purchase. I will be back again to update additional lamps and fixtures for the house. read more

This location is just OK. It's a fairly small store with too much tacky stuff packed in and not enough of the nicer fixtures you can find online. Regardless, we did find some fixtures we liked. They were on sale, we bought them, and they were shipped to our house for free. The guy who helped us was nice and tried hard, but he was new so our transaction look longer than it probably should have. I'm not dinging him or the store for that. You have to be new at something sometime. I'm just turning into an impatient old fart... read more

Received awesome service from Carlo! He was extremely helpful, provided excellent service, and followed-up to make sure my order was placed correctly. Love the products here and kudos to Carlo for the fantastic experience! read more

Andre Patrick at Lamps Plus (Colorado Blvd location) - SPatrick@LampsPlus.com -- 303-756-1314-- exceptional guy. If you're in the store, observe how he works with his customers. He also matched the online price. Andre's ET2 recommendation, as one of several brands to pursue for the contemporary lighting was great. The ET2 brand 5-light Fizz IV over the island is a key highlight of our kitchen. So glad we went for it! We would not have found it without Andre's insights. Here's the link to a high res picture of ET2 5-Light Fizz IV from the mfg web site: E22774-91PC - Fizz IV 5-Light LED Pendant http://www.et2online.com/hi_res_images/E22774-91PC.jpg Thanks Andre! read more

Customer Service is definitely lacking in this establishment. Sure, they have good prices, and a pretty little showroom, but this place has cost my boyfriends remodeling business, and me personally more money, time and headache in the past month than you would believe. First, my boyfriend, who is a remodeling contractor, had picked up a fixture that his client had picked out, which was over 2k for her kitchen in Breckenridge. Upon installation, it was discovered that the fixture had a faulty transformer. These things happen, yes, BUT the way the whole thing was handled was absolutely laughable. First, a sales associate told him to bring in the transformer and they would just switch it out. He sent an employee (from Breckenridge) down to Denver to pick it up, only to be told by an assistant manager that "due to liability" they could not just switch it out with another transformer, but would need to special order a new transformer for the fixture. He was then told the part would be ready to pick up by the end of the week, and someone would call. No one called. He called them and was put on hold. Indefinitely. He drove down to get the part the following week. Still not there. At this point, he requests that they have the part shipped to Breckenridge, since now numerous trips have been made down the mountain to pick up the part. They agree that is no problem at all. The following week he is informed that the part has arrived in the store and is ready for pick-up. They can't ship it to Breckenridge. Oops. So, I drive over there from our house in Denver to pick it up, and drive it up to Breckenridge. Good times. Then, on top of all of that - prior to all of the issues with his client, my boyfriend and I had purchased two light fixtures to install in our own kitchen. We just installed them today - a kitchen chandelier, and a track light over the countertop. Ten minutes after the track light was installed and turned on, while two people were working in the kitchen, one of the bulbs (THAT CAME WITH THE FIXTURE) exploded and shattered glass blew out into the kitchen. Grateful that my children were not present, I called Lamps Plus to ask them whether this is a common occurrence, and whether I can bring in these bulbs and get a different brand as I would like for this NOT to happen again. After being put on hold, then being told that they would call me back (which, to their credit, they did), I was told that the bulbs that COME WITH THE FIXTURE are only really test bulbs that come from China, and that is why they always suggest purchasing their bulbs when you buy a fixture (WHICH THEY DIDN'T). I was politely told that their suggestion was to come back in and purchase their bulbs which have a one year warranty. Really? Maybe it's just me, but I am thinking when a light bulb that comes with a product explodes, there might be a little bit more of a customer oriented response. Perhaps if it would have exploded in my 3-year old's face the outcome would have been different? While I am certainly glad this was not the case, I hope that it doesn't happen to anyone else in the future. Service like this does not deserve repeat business regardless of the discounts they have. That's all I am sayin'! read more

Met up with their lighting consultant, Heather Winner. Wow! Our home looks so updated and fresh now with the new lighting, artwork and furniture. Previously, I only thought they sold lighting. Heather worked with us in her low key manner to help us to make our home look more contemporary, which was our goal. When we asked her opinion on what she thought, if we had trouble choosing things, she would always give it but not in any pushy way. She won us both over to trust her design sense and our home certainly looks like a different, and more lovely, place. I really recommend their design services and want to give a big thumbs up to Heather. Her approach and design expertise have transformed our home. Being a Realtor, I truly appreciate what that can do for the enjoyment and value of a home. read more

So this review is based solely on customer service because as far as light fixtures they do have a lot of nice items. I came here to purchase all our basement light fixtures since we are currently finishing our basement. A lady walks up to me and ask: "are you looking or buying?" Uh my answer is well i'm looking and if I find something I would buy it. What am I suppose to just buy stuff w/o looking??? Then she goes on to show me what they have online, and totally not my taste. I even kept telling her I could look online at home. She was being super pushy and showing me her styles that she liked. Umm in my head i'm thinking are we looking for you or for me? I tell her i'm just going to look around the store, and finally she's like good luck and walks away, but she rolled her eyes, and her attitude shows that she didn't mean that. Pushy, unprofessional sales person that lost a client. I was prepared to spend a couple grand since we had to buy pool table lights, pendant lights, sconces, room fixtures etc. read more

When the fixture I purchased was installed one of the four light sockets didn't work. Upon calling the store and holding for over five minutes, the "manger" Mark finally came on the line. (This wait was far shorter than the wait in the store for employee help....that took over 15 minutes, when employees were talking in the back room.) His lack of customer service and solutions was amazing. I now have to wait two days for the store manager Mike to call me back. The void of a timely solution and employee attitude will make me think twice before returning to the store read more

I am waiting in a line 8 people deep wanting to buy stuff but there is no cashier. When I told the two gentlemen chatting in the back there was a line. They told me that they were on the phone (pointing to a ringing phone that neither of them were on) and for me to wait. 20 mins later no cashier and a few guys on the floor helping customers pick out lamps. This place is completely void of common business sense. read more